FalseName ofcaller/Issue/stepstakenResolutionCustomerSatisfaction1-2minutesTrueFree!MyFlowAppTrueFirstContactResolutionRepeatCallsTrueFalseNetPromoterScoreTicketin CRMTrueAsk thecustomerEngage aSupervisorEYWPRCbeginningof the call I understandhow frustratingit can be to nothave internetservice TrueNextworkingdayWhatsAppName /address& ID Everysevendays #AccelertaeActionFalseName ofcaller/Issue/stepstakenResolutionCustomerSatisfaction1-2minutesTrueFree!MyFlowAppTrueFirstContactResolutionRepeatCallsTrueFalseNetPromoterScoreTicketin CRMTrueAsk thecustomerEngage aSupervisorEYWPRCbeginningof the call I understandhow frustratingit can be to nothave internetservice TrueNextworkingdayWhatsAppName /address& ID Everysevendays #AccelertaeAction

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False
  2. Name of caller/ Issue/steps taken Resolution
  3. Customer Satisfaction
  4. 1-2 minutes
  5. True
  6. Free!
  7. My Flow App
  8. True
  9. First Contact Resolution
  10. Repeat Calls
  11. True
  12. False
  13. Net Promoter Score
  14. Ticket in CRM
  15. True
  16. Ask the customer
  17. Engage a Supervisor
  18. EYW
  19. PRC
  20. beginning of the call
  21. I understand how frustrating it can be to not have internet service
  22. True
  23. Next working day
  24. WhatsApp
  25. Name / address & ID
  26. Every seven days
  27. #AccelertaeAction