Ticketin CRMFirstContactResolutionI understandhow frustratingit can be to nothave internetservice TrueEYWFree!CustomerSatisfactionTrueNetPromoterScore1-2minutesTrueFalseMyFlowAppEverysevendays FalseEngage aSupervisorNextworkingdayWhatsAppbeginningof the call PRCAsk thecustomerName ofcaller/Issue/stepstakenResolutionName /address& ID #AccelertaeActionRepeatCallsTrueTrueTicketin CRMFirstContactResolutionI understandhow frustratingit can be to nothave internetservice TrueEYWFree!CustomerSatisfactionTrueNetPromoterScore1-2minutesTrueFalseMyFlowAppEverysevendays FalseEngage aSupervisorNextworkingdayWhatsAppbeginningof the call PRCAsk thecustomerName ofcaller/Issue/stepstakenResolutionName /address& ID #AccelertaeActionRepeatCallsTrueTrue

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket in CRM
  2. First Contact Resolution
  3. I understand how frustrating it can be to not have internet service
  4. True
  5. EYW
  6. Free!
  7. Customer Satisfaction
  8. True
  9. Net Promoter Score
  10. 1-2 minutes
  11. True
  12. False
  13. My Flow App
  14. Every seven days
  15. False
  16. Engage a Supervisor
  17. Next working day
  18. WhatsApp
  19. beginning of the call
  20. PRC
  21. Ask the customer
  22. Name of caller/ Issue/steps taken Resolution
  23. Name / address & ID
  24. #AccelertaeAction
  25. Repeat Calls
  26. True
  27. True