FalseEverysevendays NetPromoterScoreTrueAsk thecustomerName ofcaller/Issue/stepstakenResolutionTicketin CRMMyFlowAppTrueTrueI understandhow frustratingit can be to nothave internetservice Free!PRCEYWEngage aSupervisorTrueTrueWhatsApp#AccelertaeActionCustomerSatisfaction1-2minutesName /address& ID beginningof the call FalseNextworkingdayRepeatCallsFirstContactResolutionFalseEverysevendays NetPromoterScoreTrueAsk thecustomerName ofcaller/Issue/stepstakenResolutionTicketin CRMMyFlowAppTrueTrueI understandhow frustratingit can be to nothave internetservice Free!PRCEYWEngage aSupervisorTrueTrueWhatsApp#AccelertaeActionCustomerSatisfaction1-2minutesName /address& ID beginningof the call FalseNextworkingdayRepeatCallsFirstContactResolution

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False
  2. Every seven days
  3. Net Promoter Score
  4. True
  5. Ask the customer
  6. Name of caller/ Issue/steps taken Resolution
  7. Ticket in CRM
  8. My Flow App
  9. True
  10. True
  11. I understand how frustrating it can be to not have internet service
  12. Free!
  13. PRC
  14. EYW
  15. Engage a Supervisor
  16. True
  17. True
  18. WhatsApp
  19. #AccelertaeAction
  20. Customer Satisfaction
  21. 1-2 minutes
  22. Name / address & ID
  23. beginning of the call
  24. False
  25. Next working day
  26. Repeat Calls
  27. First Contact Resolution