Ticketin CRMFalseEYWFirstContactResolutionFalsePRCNetPromoterScoreWhatsApp1-2minutesName /address& ID Free!Everysevendays Engage aSupervisorI understandhow frustratingit can be to nothave internetservice Name ofcaller/Issue/stepstakenResolutionAsk thecustomerTrueNextworkingdayTrueTrueCustomerSatisfactionRepeatCallsbeginningof the call #AccelertaeActionMyFlowAppTrueTrueTicketin CRMFalseEYWFirstContactResolutionFalsePRCNetPromoterScoreWhatsApp1-2minutesName /address& ID Free!Everysevendays Engage aSupervisorI understandhow frustratingit can be to nothave internetservice Name ofcaller/Issue/stepstakenResolutionAsk thecustomerTrueNextworkingdayTrueTrueCustomerSatisfactionRepeatCallsbeginningof the call #AccelertaeActionMyFlowAppTrueTrue

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket in CRM
  2. False
  3. EYW
  4. First Contact Resolution
  5. False
  6. PRC
  7. Net Promoter Score
  8. WhatsApp
  9. 1-2 minutes
  10. Name / address & ID
  11. Free!
  12. Every seven days
  13. Engage a Supervisor
  14. I understand how frustrating it can be to not have internet service
  15. Name of caller/ Issue/steps taken Resolution
  16. Ask the customer
  17. True
  18. Next working day
  19. True
  20. True
  21. Customer Satisfaction
  22. Repeat Calls
  23. beginning of the call
  24. #AccelertaeAction
  25. My Flow App
  26. True
  27. True