beginningof the call Name /address& ID FalseEYWTrueRepeatCallsNetPromoterScoreTrueFree!FalseNextworkingday#AccelertaeActionTicketin CRMEngage aSupervisorI understandhow frustratingit can be to nothave internetservice FirstContactResolutionTrue1-2minutesTrueTrueName ofcaller/Issue/stepstakenResolutionCustomerSatisfactionEverysevendays WhatsAppAsk thecustomerMyFlowAppPRCbeginningof the call Name /address& ID FalseEYWTrueRepeatCallsNetPromoterScoreTrueFree!FalseNextworkingday#AccelertaeActionTicketin CRMEngage aSupervisorI understandhow frustratingit can be to nothave internetservice FirstContactResolutionTrue1-2minutesTrueTrueName ofcaller/Issue/stepstakenResolutionCustomerSatisfactionEverysevendays WhatsAppAsk thecustomerMyFlowAppPRC

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. beginning of the call
  2. Name / address & ID
  3. False
  4. EYW
  5. True
  6. Repeat Calls
  7. Net Promoter Score
  8. True
  9. Free!
  10. False
  11. Next working day
  12. #AccelertaeAction
  13. Ticket in CRM
  14. Engage a Supervisor
  15. I understand how frustrating it can be to not have internet service
  16. First Contact Resolution
  17. True
  18. 1-2 minutes
  19. True
  20. True
  21. Name of caller/ Issue/steps taken Resolution
  22. Customer Satisfaction
  23. Every seven days
  24. WhatsApp
  25. Ask the customer
  26. My Flow App
  27. PRC