EYWWhatsAppTicketin CRMEngage aSupervisorFree!TrueTrue#AccelertaeActionTruebeginningof the call NextworkingdayEverysevendays TrueRepeatCallsName /address& ID MyFlowAppName ofcaller/Issue/stepstakenResolutionFalseFirstContactResolutionAsk thecustomerCustomerSatisfaction1-2minutesFalseI understandhow frustratingit can be to nothave internetservice PRCTrueNetPromoterScoreEYWWhatsAppTicketin CRMEngage aSupervisorFree!TrueTrue#AccelertaeActionTruebeginningof the call NextworkingdayEverysevendays TrueRepeatCallsName /address& ID MyFlowAppName ofcaller/Issue/stepstakenResolutionFalseFirstContactResolutionAsk thecustomerCustomerSatisfaction1-2minutesFalseI understandhow frustratingit can be to nothave internetservice PRCTrueNetPromoterScore

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. EYW
  2. WhatsApp
  3. Ticket in CRM
  4. Engage a Supervisor
  5. Free!
  6. True
  7. True
  8. #AccelertaeAction
  9. True
  10. beginning of the call
  11. Next working day
  12. Every seven days
  13. True
  14. Repeat Calls
  15. Name / address & ID
  16. My Flow App
  17. Name of caller/ Issue/steps taken Resolution
  18. False
  19. First Contact Resolution
  20. Ask the customer
  21. Customer Satisfaction
  22. 1-2 minutes
  23. False
  24. I understand how frustrating it can be to not have internet service
  25. PRC
  26. True
  27. Net Promoter Score