Name /address& ID Free!I understandhow frustratingit can be to nothave internetservice TrueAsk thecustomerCustomerSatisfactionEverysevendays PRCTrueFalse#AccelertaeActionbeginningof the call 1-2minutesTicketin CRMRepeatCallsName ofcaller/Issue/stepstakenResolutionWhatsAppTrueNetPromoterScoreTrueMyFlowAppFalseNextworkingdayFirstContactResolutionEYWEngage aSupervisorTrueName /address& ID Free!I understandhow frustratingit can be to nothave internetservice TrueAsk thecustomerCustomerSatisfactionEverysevendays PRCTrueFalse#AccelertaeActionbeginningof the call 1-2minutesTicketin CRMRepeatCallsName ofcaller/Issue/stepstakenResolutionWhatsAppTrueNetPromoterScoreTrueMyFlowAppFalseNextworkingdayFirstContactResolutionEYWEngage aSupervisorTrue

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Name / address & ID
  2. Free!
  3. I understand how frustrating it can be to not have internet service
  4. True
  5. Ask the customer
  6. Customer Satisfaction
  7. Every seven days
  8. PRC
  9. True
  10. False
  11. #AccelertaeAction
  12. beginning of the call
  13. 1-2 minutes
  14. Ticket in CRM
  15. Repeat Calls
  16. Name of caller/ Issue/steps taken Resolution
  17. WhatsApp
  18. True
  19. Net Promoter Score
  20. True
  21. My Flow App
  22. False
  23. Next working day
  24. First Contact Resolution
  25. EYW
  26. Engage a Supervisor
  27. True