FalseEverysevendays MyFlowAppEngage aSupervisorbeginningof the call TrueName ofcaller/Issue/stepstakenResolutionName /address& ID Free!RepeatCallsTrueWhatsAppFalse#AccelertaeActionPRCAsk thecustomerTrueTrueEYWFirstContactResolution1-2minutesTicketin CRMI understandhow frustratingit can be to nothave internetservice TrueCustomerSatisfactionNextworkingdayNetPromoterScoreFalseEverysevendays MyFlowAppEngage aSupervisorbeginningof the call TrueName ofcaller/Issue/stepstakenResolutionName /address& ID Free!RepeatCallsTrueWhatsAppFalse#AccelertaeActionPRCAsk thecustomerTrueTrueEYWFirstContactResolution1-2minutesTicketin CRMI understandhow frustratingit can be to nothave internetservice TrueCustomerSatisfactionNextworkingdayNetPromoterScore

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False
  2. Every seven days
  3. My Flow App
  4. Engage a Supervisor
  5. beginning of the call
  6. True
  7. Name of caller/ Issue/steps taken Resolution
  8. Name / address & ID
  9. Free!
  10. Repeat Calls
  11. True
  12. WhatsApp
  13. False
  14. #AccelertaeAction
  15. PRC
  16. Ask the customer
  17. True
  18. True
  19. EYW
  20. First Contact Resolution
  21. 1-2 minutes
  22. Ticket in CRM
  23. I understand how frustrating it can be to not have internet service
  24. True
  25. Customer Satisfaction
  26. Next working day
  27. Net Promoter Score