NextworkingdayAsk thecustomerTrueTrueCustomerSatisfactionName ofcaller/Issue/stepstakenResolutionRepeatCallsFalsebeginningof the call Free!WhatsAppEverysevendays Engage aSupervisorFirstContactResolutionFalseTrueEYWName /address& ID I understandhow frustratingit can be to nothave internetservice TruePRCNetPromoterScore#AccelertaeActionTicketin CRM1-2minutesTrueMyFlowAppNextworkingdayAsk thecustomerTrueTrueCustomerSatisfactionName ofcaller/Issue/stepstakenResolutionRepeatCallsFalsebeginningof the call Free!WhatsAppEverysevendays Engage aSupervisorFirstContactResolutionFalseTrueEYWName /address& ID I understandhow frustratingit can be to nothave internetservice TruePRCNetPromoterScore#AccelertaeActionTicketin CRM1-2minutesTrueMyFlowApp

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Next working day
  2. Ask the customer
  3. True
  4. True
  5. Customer Satisfaction
  6. Name of caller/ Issue/steps taken Resolution
  7. Repeat Calls
  8. False
  9. beginning of the call
  10. Free!
  11. WhatsApp
  12. Every seven days
  13. Engage a Supervisor
  14. First Contact Resolution
  15. False
  16. True
  17. EYW
  18. Name / address & ID
  19. I understand how frustrating it can be to not have internet service
  20. True
  21. PRC
  22. Net Promoter Score
  23. #AccelertaeAction
  24. Ticket in CRM
  25. 1-2 minutes
  26. True
  27. My Flow App