Name ofcaller/Issue/stepstakenResolutionPRCAsk thecustomer#AccelertaeActionTrueFalseFree!Engage aSupervisorCustomerSatisfactionTrueRepeatCallsNetPromoterScoreTicketin CRMTrueTrueName /address& ID Everysevendays EYWMyFlowAppWhatsAppbeginningof the call NextworkingdayTrueFirstContactResolution1-2minutesI understandhow frustratingit can be to nothave internetservice FalseName ofcaller/Issue/stepstakenResolutionPRCAsk thecustomer#AccelertaeActionTrueFalseFree!Engage aSupervisorCustomerSatisfactionTrueRepeatCallsNetPromoterScoreTicketin CRMTrueTrueName /address& ID Everysevendays EYWMyFlowAppWhatsAppbeginningof the call NextworkingdayTrueFirstContactResolution1-2minutesI understandhow frustratingit can be to nothave internetservice False

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name of caller/ Issue/steps taken Resolution
  2. PRC
  3. Ask the customer
  4. #AccelertaeAction
  5. True
  6. False
  7. Free!
  8. Engage a Supervisor
  9. Customer Satisfaction
  10. True
  11. Repeat Calls
  12. Net Promoter Score
  13. Ticket in CRM
  14. True
  15. True
  16. Name / address & ID
  17. Every seven days
  18. EYW
  19. My Flow App
  20. WhatsApp
  21. beginning of the call
  22. Next working day
  23. True
  24. First Contact Resolution
  25. 1-2 minutes
  26. I understand how frustrating it can be to not have internet service
  27. False