FirstContactResolutionMyFlowAppTrueWhatsAppTrueTrueFalseName /address& ID Everysevendays Ticketin CRMTrueI understandhow frustratingit can be to nothave internetservice #AccelertaeActionNetPromoterScoreFree!FalseName ofcaller/Issue/stepstakenResolutionAsk thecustomerEYWbeginningof the call CustomerSatisfactionPRCRepeatCalls1-2minutesTrueEngage aSupervisorNextworkingdayFirstContactResolutionMyFlowAppTrueWhatsAppTrueTrueFalseName /address& ID Everysevendays Ticketin CRMTrueI understandhow frustratingit can be to nothave internetservice #AccelertaeActionNetPromoterScoreFree!FalseName ofcaller/Issue/stepstakenResolutionAsk thecustomerEYWbeginningof the call CustomerSatisfactionPRCRepeatCalls1-2minutesTrueEngage aSupervisorNextworkingday

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Contact Resolution
  2. My Flow App
  3. True
  4. WhatsApp
  5. True
  6. True
  7. False
  8. Name / address & ID
  9. Every seven days
  10. Ticket in CRM
  11. True
  12. I understand how frustrating it can be to not have internet service
  13. #AccelertaeAction
  14. Net Promoter Score
  15. Free!
  16. False
  17. Name of caller/ Issue/steps taken Resolution
  18. Ask the customer
  19. EYW
  20. beginning of the call
  21. Customer Satisfaction
  22. PRC
  23. Repeat Calls
  24. 1-2 minutes
  25. True
  26. Engage a Supervisor
  27. Next working day