WhatsAppI understandhow frustratingit can be to nothave internetservice FalseFirstContactResolutionTrueEngage aSupervisorTrueFree!Name /address& ID TrueEverysevendays CustomerSatisfactionTicketin CRMName ofcaller/Issue/stepstakenResolutionTrueNetPromoterScore#AccelertaeActionFalseNextworkingdayEYWTruebeginningof the call PRCRepeatCallsAsk thecustomer1-2minutesMyFlowAppWhatsAppI understandhow frustratingit can be to nothave internetservice FalseFirstContactResolutionTrueEngage aSupervisorTrueFree!Name /address& ID TrueEverysevendays CustomerSatisfactionTicketin CRMName ofcaller/Issue/stepstakenResolutionTrueNetPromoterScore#AccelertaeActionFalseNextworkingdayEYWTruebeginningof the call PRCRepeatCallsAsk thecustomer1-2minutesMyFlowApp

Contact Center Fun Fridays BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WhatsApp
  2. I understand how frustrating it can be to not have internet service
  3. False
  4. First Contact Resolution
  5. True
  6. Engage a Supervisor
  7. True
  8. Free!
  9. Name / address & ID
  10. True
  11. Every seven days
  12. Customer Satisfaction
  13. Ticket in CRM
  14. Name of caller/ Issue/steps taken Resolution
  15. True
  16. Net Promoter Score
  17. #AccelertaeAction
  18. False
  19. Next working day
  20. EYW
  21. True
  22. beginning of the call
  23. PRC
  24. Repeat Calls
  25. Ask the customer
  26. 1-2 minutes
  27. My Flow App