TicketInCRMName ofCaller/issue/steps taken/ResolutionFirstContactResolutionFalseWhatsAppRepeatCallsEYWProbe andParaphraseName/Address/IDTrueTrue#AccelerateActionPRC1-2minutesBeginningof a callTrueSimoneSulgan-MartinFalseEvery7DAYSI understandhow frustratingit can be to nothave internetserviceCustomerSatisfactionFalseNetPromoterScoreTrueEYWMyFlowAppAsk theCustomerDirectorof TOTrueNextworkingdayEngage aSupervisorTicketInCRMName ofCaller/issue/steps taken/ResolutionFirstContactResolutionFalseWhatsAppRepeatCallsEYWProbe andParaphraseName/Address/IDTrueTrue#AccelerateActionPRC1-2minutesBeginningof a callTrueSimoneSulgan-MartinFalseEvery7DAYSI understandhow frustratingit can be to nothave internetserviceCustomerSatisfactionFalseNetPromoterScoreTrueEYWMyFlowAppAsk theCustomerDirectorof TOTrueNextworkingdayEngage aSupervisor

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket In CRM
  2. Name of Caller/issue /steps taken/ Resolution
  3. First Contact Resolution
  4. False
  5. WhatsApp
  6. Repeat Calls
  7. EYW
  8. Probe and Paraphrase
  9. Name /Address /ID
  10. True
  11. True
  12. #Accelerate Action
  13. PRC
  14. 1-2 minutes
  15. Beginning of a call
  16. True
  17. Simone Sulgan-Martin
  18. False
  19. Every 7 DAYS
  20. I understand how frustrating it can be to not have internet service
  21. Customer Satisfaction
  22. False
  23. Net Promoter Score
  24. True
  25. EYW
  26. My Flow App
  27. Ask the Customer
  28. Director of TO
  29. True
  30. Next working day
  31. Engage a Supervisor