MyFlowAppFirstContactResolutionFalseTrueName ofCaller/issue/steps taken/ResolutionTicketInCRMEYWI understandhow frustratingit can be to nothave internetserviceTrueTrueWhatsAppAsk theCustomerFalseName/Address/IDTrueNetPromoterScoreTrueEngage aSupervisorBeginningof a callCustomerSatisfaction1-2minutesEYWPRCProbe andParaphrase#AccelerateActionEvery7DAYSDirectorof TOSimoneSulgan-MartinFalseNextworkingdayRepeatCallsMyFlowAppFirstContactResolutionFalseTrueName ofCaller/issue/steps taken/ResolutionTicketInCRMEYWI understandhow frustratingit can be to nothave internetserviceTrueTrueWhatsAppAsk theCustomerFalseName/Address/IDTrueNetPromoterScoreTrueEngage aSupervisorBeginningof a callCustomerSatisfaction1-2minutesEYWPRCProbe andParaphrase#AccelerateActionEvery7DAYSDirectorof TOSimoneSulgan-MartinFalseNextworkingdayRepeatCalls

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Flow App
  2. First Contact Resolution
  3. False
  4. True
  5. Name of Caller/issue /steps taken/ Resolution
  6. Ticket In CRM
  7. EYW
  8. I understand how frustrating it can be to not have internet service
  9. True
  10. True
  11. WhatsApp
  12. Ask the Customer
  13. False
  14. Name /Address /ID
  15. True
  16. Net Promoter Score
  17. True
  18. Engage a Supervisor
  19. Beginning of a call
  20. Customer Satisfaction
  21. 1-2 minutes
  22. EYW
  23. PRC
  24. Probe and Paraphrase
  25. #Accelerate Action
  26. Every 7 DAYS
  27. Director of TO
  28. Simone Sulgan-Martin
  29. False
  30. Next working day
  31. Repeat Calls