EYWEngage aSupervisorFalseTrueRepeatCallsPRCProbe andParaphraseDirectorof TOEYWTrueCustomerSatisfaction1-2minutesNetPromoterScoreNextworkingdayWhatsApp#AccelerateActionFirstContactResolutionAsk theCustomerTicketInCRMTrueTrueI understandhow frustratingit can be to nothave internetserviceSimoneSulgan-MartinMyFlowAppFalseTrueEvery7DAYSBeginningof a callFalseName/Address/IDName ofCaller/issue/steps taken/ResolutionEYWEngage aSupervisorFalseTrueRepeatCallsPRCProbe andParaphraseDirectorof TOEYWTrueCustomerSatisfaction1-2minutesNetPromoterScoreNextworkingdayWhatsApp#AccelerateActionFirstContactResolutionAsk theCustomerTicketInCRMTrueTrueI understandhow frustratingit can be to nothave internetserviceSimoneSulgan-MartinMyFlowAppFalseTrueEvery7DAYSBeginningof a callFalseName/Address/IDName ofCaller/issue/steps taken/Resolution

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EYW
  2. Engage a Supervisor
  3. False
  4. True
  5. Repeat Calls
  6. PRC
  7. Probe and Paraphrase
  8. Director of TO
  9. EYW
  10. True
  11. Customer Satisfaction
  12. 1-2 minutes
  13. Net Promoter Score
  14. Next working day
  15. WhatsApp
  16. #Accelerate Action
  17. First Contact Resolution
  18. Ask the Customer
  19. Ticket In CRM
  20. True
  21. True
  22. I understand how frustrating it can be to not have internet service
  23. Simone Sulgan-Martin
  24. My Flow App
  25. False
  26. True
  27. Every 7 DAYS
  28. Beginning of a call
  29. False
  30. Name /Address /ID
  31. Name of Caller/issue /steps taken/ Resolution