Every7DAYSRepeatCalls#AccelerateActionNextworkingdayPRCFalseEYWCustomerSatisfactionFirstContactResolutionTrue1-2minutesI understandhow frustratingit can be to nothave internetserviceAsk theCustomerFalseName/Address/IDDirectorof TOBeginningof a callMyFlowAppEYWSimoneSulgan-MartinTicketInCRMWhatsAppTrueName ofCaller/issue/steps taken/ResolutionTrueTrueNetPromoterScoreTrueProbe andParaphraseFalseEngage aSupervisorEvery7DAYSRepeatCalls#AccelerateActionNextworkingdayPRCFalseEYWCustomerSatisfactionFirstContactResolutionTrue1-2minutesI understandhow frustratingit can be to nothave internetserviceAsk theCustomerFalseName/Address/IDDirectorof TOBeginningof a callMyFlowAppEYWSimoneSulgan-MartinTicketInCRMWhatsAppTrueName ofCaller/issue/steps taken/ResolutionTrueTrueNetPromoterScoreTrueProbe andParaphraseFalseEngage aSupervisor

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Every 7 DAYS
  2. Repeat Calls
  3. #Accelerate Action
  4. Next working day
  5. PRC
  6. False
  7. EYW
  8. Customer Satisfaction
  9. First Contact Resolution
  10. True
  11. 1-2 minutes
  12. I understand how frustrating it can be to not have internet service
  13. Ask the Customer
  14. False
  15. Name /Address /ID
  16. Director of TO
  17. Beginning of a call
  18. My Flow App
  19. EYW
  20. Simone Sulgan-Martin
  21. Ticket In CRM
  22. WhatsApp
  23. True
  24. Name of Caller/issue /steps taken/ Resolution
  25. True
  26. True
  27. Net Promoter Score
  28. True
  29. Probe and Paraphrase
  30. False
  31. Engage a Supervisor