CustomerSatisfactionBeginningof a callTrueTrueFalseEYWAsk theCustomerFalseMyFlowAppFirstContactResolutionTrueTrue#AccelerateAction1-2minutesWhatsAppPRCEngage aSupervisorI understandhow frustratingit can be to nothave internetserviceTrueSimoneSulgan-MartinFalseEvery7DAYSNextworkingdayEYWTicketInCRMRepeatCallsProbe andParaphraseName ofCaller/issue/steps taken/ResolutionName/Address/IDDirectorof TONetPromoterScoreCustomerSatisfactionBeginningof a callTrueTrueFalseEYWAsk theCustomerFalseMyFlowAppFirstContactResolutionTrueTrue#AccelerateAction1-2minutesWhatsAppPRCEngage aSupervisorI understandhow frustratingit can be to nothave internetserviceTrueSimoneSulgan-MartinFalseEvery7DAYSNextworkingdayEYWTicketInCRMRepeatCallsProbe andParaphraseName ofCaller/issue/steps taken/ResolutionName/Address/IDDirectorof TONetPromoterScore

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Satisfaction
  2. Beginning of a call
  3. True
  4. True
  5. False
  6. EYW
  7. Ask the Customer
  8. False
  9. My Flow App
  10. First Contact Resolution
  11. True
  12. True
  13. #Accelerate Action
  14. 1-2 minutes
  15. WhatsApp
  16. PRC
  17. Engage a Supervisor
  18. I understand how frustrating it can be to not have internet service
  19. True
  20. Simone Sulgan-Martin
  21. False
  22. Every 7 DAYS
  23. Next working day
  24. EYW
  25. Ticket In CRM
  26. Repeat Calls
  27. Probe and Paraphrase
  28. Name of Caller/issue /steps taken/ Resolution
  29. Name /Address /ID
  30. Director of TO
  31. Net Promoter Score