TrueDirectorof TOName ofCaller/issue/steps taken/ResolutionEngage aSupervisorEvery7DAYSNetPromoterScoreAsk theCustomerFirstContactResolutionTrueTrueEYWI understandhow frustratingit can be to nothave internetserviceProbe andParaphraseCustomerSatisfactionSimoneSulgan-MartinFalseTrueName/Address/IDWhatsAppTicketInCRMFalseNextworkingdayMyFlowAppRepeatCalls#AccelerateActionPRCTrueEYW1-2minutesFalseBeginningof a callTrueDirectorof TOName ofCaller/issue/steps taken/ResolutionEngage aSupervisorEvery7DAYSNetPromoterScoreAsk theCustomerFirstContactResolutionTrueTrueEYWI understandhow frustratingit can be to nothave internetserviceProbe andParaphraseCustomerSatisfactionSimoneSulgan-MartinFalseTrueName/Address/IDWhatsAppTicketInCRMFalseNextworkingdayMyFlowAppRepeatCalls#AccelerateActionPRCTrueEYW1-2minutesFalseBeginningof a call

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True
  2. Director of TO
  3. Name of Caller/issue /steps taken/ Resolution
  4. Engage a Supervisor
  5. Every 7 DAYS
  6. Net Promoter Score
  7. Ask the Customer
  8. First Contact Resolution
  9. True
  10. True
  11. EYW
  12. I understand how frustrating it can be to not have internet service
  13. Probe and Paraphrase
  14. Customer Satisfaction
  15. Simone Sulgan-Martin
  16. False
  17. True
  18. Name /Address /ID
  19. WhatsApp
  20. Ticket In CRM
  21. False
  22. Next working day
  23. My Flow App
  24. Repeat Calls
  25. #Accelerate Action
  26. PRC
  27. True
  28. EYW
  29. 1-2 minutes
  30. False
  31. Beginning of a call