WhatsAppNextworkingdayName ofCaller/issue/steps taken/ResolutionTicketInCRMNetPromoterScoreEYWEngage aSupervisorBeginningof a callFalseFalseTrueEvery7DAYSFirstContactResolutionTrue1-2minutesCustomerSatisfactionTrueAsk theCustomerFalseDirectorof TOTrueSimoneSulgan-MartinPRCProbe andParaphraseTrueName/Address/IDI understandhow frustratingit can be to nothave internetserviceEYW#AccelerateActionRepeatCallsMyFlowAppWhatsAppNextworkingdayName ofCaller/issue/steps taken/ResolutionTicketInCRMNetPromoterScoreEYWEngage aSupervisorBeginningof a callFalseFalseTrueEvery7DAYSFirstContactResolutionTrue1-2minutesCustomerSatisfactionTrueAsk theCustomerFalseDirectorof TOTrueSimoneSulgan-MartinPRCProbe andParaphraseTrueName/Address/IDI understandhow frustratingit can be to nothave internetserviceEYW#AccelerateActionRepeatCallsMyFlowApp

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WhatsApp
  2. Next working day
  3. Name of Caller/issue /steps taken/ Resolution
  4. Ticket In CRM
  5. Net Promoter Score
  6. EYW
  7. Engage a Supervisor
  8. Beginning of a call
  9. False
  10. False
  11. True
  12. Every 7 DAYS
  13. First Contact Resolution
  14. True
  15. 1-2 minutes
  16. Customer Satisfaction
  17. True
  18. Ask the Customer
  19. False
  20. Director of TO
  21. True
  22. Simone Sulgan-Martin
  23. PRC
  24. Probe and Paraphrase
  25. True
  26. Name /Address /ID
  27. I understand how frustrating it can be to not have internet service
  28. EYW
  29. #Accelerate Action
  30. Repeat Calls
  31. My Flow App