TrueEYWTrueTicketInCRMDirectorof TOEngage aSupervisorName ofCaller/issue/steps taken/ResolutionFalseCustomerSatisfactionFalseAsk theCustomerName/Address/IDNetPromoterScoreI understandhow frustratingit can be to nothave internetserviceFirstContactResolutionTrueWhatsAppBeginningof a call1-2minutes#AccelerateActionEvery7DAYSSimoneSulgan-MartinTrueProbe andParaphraseMyFlowAppPRCNextworkingdayEYWRepeatCallsFalseTrueTrueEYWTrueTicketInCRMDirectorof TOEngage aSupervisorName ofCaller/issue/steps taken/ResolutionFalseCustomerSatisfactionFalseAsk theCustomerName/Address/IDNetPromoterScoreI understandhow frustratingit can be to nothave internetserviceFirstContactResolutionTrueWhatsAppBeginningof a call1-2minutes#AccelerateActionEvery7DAYSSimoneSulgan-MartinTrueProbe andParaphraseMyFlowAppPRCNextworkingdayEYWRepeatCallsFalseTrue

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. True
  2. EYW
  3. True
  4. Ticket In CRM
  5. Director of TO
  6. Engage a Supervisor
  7. Name of Caller/issue /steps taken/ Resolution
  8. False
  9. Customer Satisfaction
  10. False
  11. Ask the Customer
  12. Name /Address /ID
  13. Net Promoter Score
  14. I understand how frustrating it can be to not have internet service
  15. First Contact Resolution
  16. True
  17. WhatsApp
  18. Beginning of a call
  19. 1-2 minutes
  20. #Accelerate Action
  21. Every 7 DAYS
  22. Simone Sulgan-Martin
  23. True
  24. Probe and Paraphrase
  25. My Flow App
  26. PRC
  27. Next working day
  28. EYW
  29. Repeat Calls
  30. False
  31. True