SimoneSulgan-MartinFalseFalseFirstContactResolutionNextworkingdayProbe andParaphraseTrueCustomerSatisfactionTrueTrueName ofCaller/issue/steps taken/ResolutionNetPromoterScoreAsk theCustomerTrueEYWFalseBeginningof a call#AccelerateActionTicketInCRMName/Address/IDDirectorof TOEYWWhatsAppEngage aSupervisorPRCEvery7DAYSI understandhow frustratingit can be to nothave internetserviceTrueMyFlowApp1-2minutesRepeatCallsSimoneSulgan-MartinFalseFalseFirstContactResolutionNextworkingdayProbe andParaphraseTrueCustomerSatisfactionTrueTrueName ofCaller/issue/steps taken/ResolutionNetPromoterScoreAsk theCustomerTrueEYWFalseBeginningof a call#AccelerateActionTicketInCRMName/Address/IDDirectorof TOEYWWhatsAppEngage aSupervisorPRCEvery7DAYSI understandhow frustratingit can be to nothave internetserviceTrueMyFlowApp1-2minutesRepeatCalls

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Simone Sulgan-Martin
  2. False
  3. False
  4. First Contact Resolution
  5. Next working day
  6. Probe and Paraphrase
  7. True
  8. Customer Satisfaction
  9. True
  10. True
  11. Name of Caller/issue /steps taken/ Resolution
  12. Net Promoter Score
  13. Ask the Customer
  14. True
  15. EYW
  16. False
  17. Beginning of a call
  18. #Accelerate Action
  19. Ticket In CRM
  20. Name /Address /ID
  21. Director of TO
  22. EYW
  23. WhatsApp
  24. Engage a Supervisor
  25. PRC
  26. Every 7 DAYS
  27. I understand how frustrating it can be to not have internet service
  28. True
  29. My Flow App
  30. 1-2 minutes
  31. Repeat Calls