SimoneSulgan-MartinName ofCaller/issue/steps taken/ResolutionName/Address/IDNextworkingdayFirstContactResolution#AccelerateActionDirectorof TOTrueBeginningof a callFalseEYWEYWFalseTrueRepeatCalls1-2minutesProbe andParaphraseFalseNetPromoterScoreWhatsAppEvery7DAYSI understandhow frustratingit can be to nothave internetserviceTrueCustomerSatisfactionPRCEngage aSupervisorMyFlowAppTicketInCRMAsk theCustomerTrueTrueSimoneSulgan-MartinName ofCaller/issue/steps taken/ResolutionName/Address/IDNextworkingdayFirstContactResolution#AccelerateActionDirectorof TOTrueBeginningof a callFalseEYWEYWFalseTrueRepeatCalls1-2minutesProbe andParaphraseFalseNetPromoterScoreWhatsAppEvery7DAYSI understandhow frustratingit can be to nothave internetserviceTrueCustomerSatisfactionPRCEngage aSupervisorMyFlowAppTicketInCRMAsk theCustomerTrueTrue

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Simone Sulgan-Martin
  2. Name of Caller/issue /steps taken/ Resolution
  3. Name /Address /ID
  4. Next working day
  5. First Contact Resolution
  6. #Accelerate Action
  7. Director of TO
  8. True
  9. Beginning of a call
  10. False
  11. EYW
  12. EYW
  13. False
  14. True
  15. Repeat Calls
  16. 1-2 minutes
  17. Probe and Paraphrase
  18. False
  19. Net Promoter Score
  20. WhatsApp
  21. Every 7 DAYS
  22. I understand how frustrating it can be to not have internet service
  23. True
  24. Customer Satisfaction
  25. PRC
  26. Engage a Supervisor
  27. My Flow App
  28. Ticket In CRM
  29. Ask the Customer
  30. True
  31. True