TrueEYWTrueAsk theCustomerProbe andParaphraseFalseWhatsAppFirstContactResolutionI understandhow frustratingit can be to nothave internetserviceDirectorof TOSimoneSulgan-MartinFalseFalseName/Address/IDEngage aSupervisorEYW#AccelerateAction1-2minutesTrueRepeatCallsNextworkingdayPRCTrueMyFlowAppCustomerSatisfactionTicketInCRMTrueName ofCaller/issue/steps taken/ResolutionNetPromoterScoreBeginningof a callEvery7DAYSTrueEYWTrueAsk theCustomerProbe andParaphraseFalseWhatsAppFirstContactResolutionI understandhow frustratingit can be to nothave internetserviceDirectorof TOSimoneSulgan-MartinFalseFalseName/Address/IDEngage aSupervisorEYW#AccelerateAction1-2minutesTrueRepeatCallsNextworkingdayPRCTrueMyFlowAppCustomerSatisfactionTicketInCRMTrueName ofCaller/issue/steps taken/ResolutionNetPromoterScoreBeginningof a callEvery7DAYS

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True
  2. EYW
  3. True
  4. Ask the Customer
  5. Probe and Paraphrase
  6. False
  7. WhatsApp
  8. First Contact Resolution
  9. I understand how frustrating it can be to not have internet service
  10. Director of TO
  11. Simone Sulgan-Martin
  12. False
  13. False
  14. Name /Address /ID
  15. Engage a Supervisor
  16. EYW
  17. #Accelerate Action
  18. 1-2 minutes
  19. True
  20. Repeat Calls
  21. Next working day
  22. PRC
  23. True
  24. My Flow App
  25. Customer Satisfaction
  26. Ticket In CRM
  27. True
  28. Name of Caller/issue /steps taken/ Resolution
  29. Net Promoter Score
  30. Beginning of a call
  31. Every 7 DAYS