TicketInCRMWhatsAppAsk theCustomerBeginningof a callFalseRepeatCallsName/Address/IDEvery7DAYSDirectorof TOPRCNextworkingdayEngage aSupervisorI understandhow frustratingit can be to nothave internetserviceCustomerSatisfactionTrueEYWTrueFirstContactResolution1-2minutesTrue#AccelerateActionEYWName ofCaller/issue/steps taken/ResolutionTrueMyFlowAppSimoneSulgan-MartinTrueNetPromoterScoreFalseFalseProbe andParaphraseTicketInCRMWhatsAppAsk theCustomerBeginningof a callFalseRepeatCallsName/Address/IDEvery7DAYSDirectorof TOPRCNextworkingdayEngage aSupervisorI understandhow frustratingit can be to nothave internetserviceCustomerSatisfactionTrueEYWTrueFirstContactResolution1-2minutesTrue#AccelerateActionEYWName ofCaller/issue/steps taken/ResolutionTrueMyFlowAppSimoneSulgan-MartinTrueNetPromoterScoreFalseFalseProbe andParaphrase

Contact Center Fun Fridays Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket In CRM
  2. WhatsApp
  3. Ask the Customer
  4. Beginning of a call
  5. False
  6. Repeat Calls
  7. Name /Address /ID
  8. Every 7 DAYS
  9. Director of TO
  10. PRC
  11. Next working day
  12. Engage a Supervisor
  13. I understand how frustrating it can be to not have internet service
  14. Customer Satisfaction
  15. True
  16. EYW
  17. True
  18. First Contact Resolution
  19. 1-2 minutes
  20. True
  21. #Accelerate Action
  22. EYW
  23. Name of Caller/issue /steps taken/ Resolution
  24. True
  25. My Flow App
  26. Simone Sulgan-Martin
  27. True
  28. Net Promoter Score
  29. False
  30. False
  31. Probe and Paraphrase