All In,All WinGreetingTriageAdherenceTroubleshootingOccupancyCodeAuthenticateSmileAgentRestate forUnderstandingCallRecordingDisclosureClosingFive9ContactCodeACWATPIVREmpathyDeescalateMiniMirandaResponseCodeCSRUnauthenticatedWrapUpAll In,All WinGreetingTriageAdherenceTroubleshootingOccupancyCodeAuthenticateSmileAgentRestate forUnderstandingCallRecordingDisclosureClosingFive9ContactCodeACWATPIVREmpathyDeescalateMiniMirandaResponseCodeCSRUnauthenticatedWrapUp

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All In, All Win
  2. Greeting
  3. Triage
  4. Adherence
  5. Troubleshooting
  6. Occupancy Code
  7. Authenticate
  8. Smile
  9. Agent
  10. Restate for Understanding
  11. Call Recording Disclosure
  12. Closing
  13. Five9
  14. Contact Code
  15. ACW
  16. ATP
  17. IVR
  18. Empathy
  19. Deescalate
  20. Mini Miranda
  21. Response Code
  22. CSR
  23. Unauthenticated
  24. Wrap Up