SmileUnauthenticatedIVRWrapUpACWTroubleshootingDeescalateCSRRestate forUnderstandingAuthenticateFive9AdherenceCallRecordingDisclosureTriageGreetingResponseCodeMiniMirandaATPClosingAll In,All WinOccupancyCodeAgentContactCodeEmpathySmileUnauthenticatedIVRWrapUpACWTroubleshootingDeescalateCSRRestate forUnderstandingAuthenticateFive9AdherenceCallRecordingDisclosureTriageGreetingResponseCodeMiniMirandaATPClosingAll In,All WinOccupancyCodeAgentContactCodeEmpathy

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Unauthenticated
  3. IVR
  4. Wrap Up
  5. ACW
  6. Troubleshooting
  7. Deescalate
  8. CSR
  9. Restate for Understanding
  10. Authenticate
  11. Five9
  12. Adherence
  13. Call Recording Disclosure
  14. Triage
  15. Greeting
  16. Response Code
  17. Mini Miranda
  18. ATP
  19. Closing
  20. All In, All Win
  21. Occupancy Code
  22. Agent
  23. Contact Code
  24. Empathy