AdherenceCallRecordingDisclosureMiniMirandaRestate forUnderstandingSmileClosingContactCodeOccupancyCodeACWGreetingUnauthenticatedCSRAuthenticateFive9DeescalateResponseCodeATPWrapUpAgentAll In,All WinIVRTriageEmpathyTroubleshootingAdherenceCallRecordingDisclosureMiniMirandaRestate forUnderstandingSmileClosingContactCodeOccupancyCodeACWGreetingUnauthenticatedCSRAuthenticateFive9DeescalateResponseCodeATPWrapUpAgentAll In,All WinIVRTriageEmpathyTroubleshooting

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence
  2. Call Recording Disclosure
  3. Mini Miranda
  4. Restate for Understanding
  5. Smile
  6. Closing
  7. Contact Code
  8. Occupancy Code
  9. ACW
  10. Greeting
  11. Unauthenticated
  12. CSR
  13. Authenticate
  14. Five9
  15. Deescalate
  16. Response Code
  17. ATP
  18. Wrap Up
  19. Agent
  20. All In, All Win
  21. IVR
  22. Triage
  23. Empathy
  24. Troubleshooting