DeescalateContactCodeTriageClosingResponseCodeWrapUpSmileATPAuthenticateAdherenceAgentMiniMirandaCallRecordingDisclosureCSRACWGreetingRestate forUnderstandingIVREmpathyTroubleshootingOccupancyCodeAll In,All WinFive9UnauthenticatedDeescalateContactCodeTriageClosingResponseCodeWrapUpSmileATPAuthenticateAdherenceAgentMiniMirandaCallRecordingDisclosureCSRACWGreetingRestate forUnderstandingIVREmpathyTroubleshootingOccupancyCodeAll In,All WinFive9Unauthenticated

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate
  2. Contact Code
  3. Triage
  4. Closing
  5. Response Code
  6. Wrap Up
  7. Smile
  8. ATP
  9. Authenticate
  10. Adherence
  11. Agent
  12. Mini Miranda
  13. Call Recording Disclosure
  14. CSR
  15. ACW
  16. Greeting
  17. Restate for Understanding
  18. IVR
  19. Empathy
  20. Troubleshooting
  21. Occupancy Code
  22. All In, All Win
  23. Five9
  24. Unauthenticated