ResponseCodeATPIVRCSRTriageDeescalateRestate forUnderstandingTroubleshootingOccupancyCodeMiniMirandaContactCodeACWAll In,All WinCallRecordingDisclosureGreetingAdherenceEmpathyWrapUpSmileUnauthenticatedAuthenticateFive9ClosingAgentResponseCodeATPIVRCSRTriageDeescalateRestate forUnderstandingTroubleshootingOccupancyCodeMiniMirandaContactCodeACWAll In,All WinCallRecordingDisclosureGreetingAdherenceEmpathyWrapUpSmileUnauthenticatedAuthenticateFive9ClosingAgent

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Response Code
  2. ATP
  3. IVR
  4. CSR
  5. Triage
  6. Deescalate
  7. Restate for Understanding
  8. Troubleshooting
  9. Occupancy Code
  10. Mini Miranda
  11. Contact Code
  12. ACW
  13. All In, All Win
  14. Call Recording Disclosure
  15. Greeting
  16. Adherence
  17. Empathy
  18. Wrap Up
  19. Smile
  20. Unauthenticated
  21. Authenticate
  22. Five9
  23. Closing
  24. Agent