ConflictResolutionEngagementCourtesyContinuousImprovementAdaptabilityEfficiencyGoingthe ExtraMileAccountabilityEmpathyRespectServiceRecoveryResponsivenessTimelinessTeamworkActiveListeningCommunicationPerformanceExcellenceTransparencyProfessionalismPositiveAttitudeProblem-SolvingCustomerFocusInnovationReliabilityQualityServicePeopleEngagementEthicalStandardsConflictResolutionEngagementCourtesyContinuousImprovementAdaptabilityEfficiencyGoingthe ExtraMileAccountabilityEmpathyRespectServiceRecoveryResponsivenessTimelinessTeamworkActiveListeningCommunicationPerformanceExcellenceTransparencyProfessionalismPositiveAttitudeProblem-SolvingCustomerFocusInnovationReliabilityQualityServicePeopleEngagementEthicalStandards

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conflict Resolution
  2. Engagement
  3. Courtesy
  4. Continuous Improvement
  5. Adaptability
  6. Efficiency
  7. Going the Extra Mile
  8. Accountability
  9. Empathy
  10. Respect
  11. Service Recovery
  12. Responsiveness
  13. Timeliness
  14. Teamwork
  15. Active Listening
  16. Communication
  17. Performance Excellence
  18. Transparency
  19. Professionalism
  20. Positive Attitude
  21. Problem-Solving
  22. Customer Focus
  23. Innovation
  24. Reliability
  25. Quality Service
  26. People Engagement
  27. Ethical Standards