Consigneedoes notspeakenglish2nddiscrepanciesasking for thesame infoBeing foreverlooped in onan emailchain for BSOshipmentsDocuPortal,DocSecure,or eOPSstop workingOrigin loopsyou onemail chainwith shipperCase isnotyoursReviewertakes casefrom yourqueue withoutwarningReviewersends caseback withoutany newcase notesPurple IDasks to putyourpassword(again)"Please refertoattachments"- nothing isattachedConsigneesays"shouldn't theshipper becontacted?"Consigneecompletedthe guideand not theformConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Consigneecalls askingfor updateon packagestatusReviewer didnot reply toyourmessage onteamsReviewer islooped onemail, neverreplies toconsigneeVCC agenttries totransferwhile onbreak/mealConsigneecalls askingfor help withothershipmentsSent forRTS, comesback askingfor more infoConsigneesays "it thisactuallyFedEx?"Works on aSBP/CPAshipmentwithoutknowingOriginuntaskedwithouthelpingConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Origin leftcase note"Noted,regards"Consigneedoes notspeakenglish2nddiscrepanciesasking for thesame infoBeing foreverlooped in onan emailchain for BSOshipmentsDocuPortal,DocSecure,or eOPSstop workingOrigin loopsyou onemail chainwith shipperCase isnotyoursReviewertakes casefrom yourqueue withoutwarningReviewersends caseback withoutany newcase notesPurple IDasks to putyourpassword(again)"Please refertoattachments"- nothing isattachedConsigneesays"shouldn't theshipper becontacted?"Consigneecompletedthe guideand not theformConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Consigneecalls askingfor updateon packagestatusReviewer didnot reply toyourmessage onteamsReviewer islooped onemail, neverreplies toconsigneeVCC agenttries totransferwhile onbreak/mealConsigneecalls askingfor help withothershipmentsSent forRTS, comesback askingfor more infoConsigneesays "it thisactuallyFedEx?"Works on aSBP/CPAshipmentwithoutknowingOriginuntaskedwithouthelpingConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Origin leftcase note"Noted,regards"

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consignee does not speak english
  2. 2nd discrepancies asking for the same info
  3. Being forever looped in on an email chain for BSO shipments
  4. DocuPortal, DocSecure, or eOPS stop working
  5. Origin loops you on email chain with shipper
  6. Case is not yours
  7. Reviewer takes case from your queue without warning
  8. Reviewer sends case back without any new case notes
  9. Purple ID asks to put your password (again)
  10. "Please refer to attachments" - nothing is attached
  11. Consignee says "shouldn't the shipper be contacted?"
  12. Consignee completed the guide and not the form
  13. Consignee asks "Is this because of nEw pOlIcIeS?"
  14. Consignee calls asking for update on package status
  15. Reviewer did not reply to your message on teams
  16. Reviewer is looped on email, never replies to consignee
  17. VCC agent tries to transfer while on break/meal
  18. Consignee calls asking for help with other shipments
  19. Sent for RTS, comes back asking for more info
  20. Consignee says "it this actually FedEx?"
  21. Works on a SBP/CPA shipment without knowing
  22. Origin untasked without helping
  23. Consignee says "We’ve been shipping this for years, and never had any issues before"
  24. Origin left case note "Noted, regards"