Consigneecompletedthe guideand not theformOrigin leftcase note"Noted,regards"Consigneesays"shouldn't theshipper becontacted?"Consigneecalls askingfor updateon packagestatusConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Reviewer didnot reply toyourmessage onteamsSent forRTS, comesback askingfor more infoPurple IDasks to putyourpassword(again)Reviewer islooped onemail, neverreplies toconsigneeOrigin loopsyou onemail chainwith shipperOriginuntaskedwithouthelpingWorks on aSBP/CPAshipmentwithoutknowingBeing foreverlooped in onan emailchain for BSOshipmentsReviewersends caseback withoutany newcase notesReviewertakes casefrom yourqueue withoutwarningDocuPortal,DocSecure,or eOPSstop workingConsigneesays "it thisactuallyFedEx?""Please refertoattachments"- nothing isattachedConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Case isnotyoursVCC agenttries totransferwhile onbreak/meal2nddiscrepanciesasking for thesame infoConsigneecalls askingfor help withothershipmentsConsigneedoes notspeakenglishConsigneecompletedthe guideand not theformOrigin leftcase note"Noted,regards"Consigneesays"shouldn't theshipper becontacted?"Consigneecalls askingfor updateon packagestatusConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Reviewer didnot reply toyourmessage onteamsSent forRTS, comesback askingfor more infoPurple IDasks to putyourpassword(again)Reviewer islooped onemail, neverreplies toconsigneeOrigin loopsyou onemail chainwith shipperOriginuntaskedwithouthelpingWorks on aSBP/CPAshipmentwithoutknowingBeing foreverlooped in onan emailchain for BSOshipmentsReviewersends caseback withoutany newcase notesReviewertakes casefrom yourqueue withoutwarningDocuPortal,DocSecure,or eOPSstop workingConsigneesays "it thisactuallyFedEx?""Please refertoattachments"- nothing isattachedConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Case isnotyoursVCC agenttries totransferwhile onbreak/meal2nddiscrepanciesasking for thesame infoConsigneecalls askingfor help withothershipmentsConsigneedoes notspeakenglish

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consignee completed the guide and not the form
  2. Origin left case note "Noted, regards"
  3. Consignee says "shouldn't the shipper be contacted?"
  4. Consignee calls asking for update on package status
  5. Consignee says "We’ve been shipping this for years, and never had any issues before"
  6. Reviewer did not reply to your message on teams
  7. Sent for RTS, comes back asking for more info
  8. Purple ID asks to put your password (again)
  9. Reviewer is looped on email, never replies to consignee
  10. Origin loops you on email chain with shipper
  11. Origin untasked without helping
  12. Works on a SBP/CPA shipment without knowing
  13. Being forever looped in on an email chain for BSO shipments
  14. Reviewer sends case back without any new case notes
  15. Reviewer takes case from your queue without warning
  16. DocuPortal, DocSecure, or eOPS stop working
  17. Consignee says "it this actually FedEx?"
  18. "Please refer to attachments" - nothing is attached
  19. Consignee asks "Is this because of nEw pOlIcIeS?"
  20. Case is not yours
  21. VCC agent tries to transfer while on break/meal
  22. 2nd discrepancies asking for the same info
  23. Consignee calls asking for help with other shipments
  24. Consignee does not speak english