VCC agenttries totransferwhile onbreak/mealPurple IDasks to putyourpassword(again)Origin leftcase note"Noted,regards"Consigneecompletedthe guideand not theformOrigin loopsyou onemail chainwith shipper"Please refertoattachments"- nothing isattachedOriginuntaskedwithouthelpingConsigneesays"shouldn't theshipper becontacted?"Consignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneecalls askingfor updateon packagestatus2nddiscrepanciesasking for thesame infoWorks on aSBP/CPAshipmentwithoutknowingCase isnotyoursReviewersends caseback withoutany newcase notesBeing foreverlooped in onan emailchain for BSOshipmentsReviewertakes casefrom yourqueue withoutwarningConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"DocuPortal,DocSecure,or eOPSstop workingConsigneedoes notspeakenglishSent forRTS, comesback askingfor more infoConsigneecalls askingfor help withothershipmentsReviewer didnot reply toyourmessage onteamsConsigneesays "it thisactuallyFedEx?"Reviewer islooped onemail, neverreplies toconsigneeVCC agenttries totransferwhile onbreak/mealPurple IDasks to putyourpassword(again)Origin leftcase note"Noted,regards"Consigneecompletedthe guideand not theformOrigin loopsyou onemail chainwith shipper"Please refertoattachments"- nothing isattachedOriginuntaskedwithouthelpingConsigneesays"shouldn't theshipper becontacted?"Consignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneecalls askingfor updateon packagestatus2nddiscrepanciesasking for thesame infoWorks on aSBP/CPAshipmentwithoutknowingCase isnotyoursReviewersends caseback withoutany newcase notesBeing foreverlooped in onan emailchain for BSOshipmentsReviewertakes casefrom yourqueue withoutwarningConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"DocuPortal,DocSecure,or eOPSstop workingConsigneedoes notspeakenglishSent forRTS, comesback askingfor more infoConsigneecalls askingfor help withothershipmentsReviewer didnot reply toyourmessage onteamsConsigneesays "it thisactuallyFedEx?"Reviewer islooped onemail, neverreplies toconsignee

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VCC agent tries to transfer while on break/meal
  2. Purple ID asks to put your password (again)
  3. Origin left case note "Noted, regards"
  4. Consignee completed the guide and not the form
  5. Origin loops you on email chain with shipper
  6. "Please refer to attachments" - nothing is attached
  7. Origin untasked without helping
  8. Consignee says "shouldn't the shipper be contacted?"
  9. Consignee says "We’ve been shipping this for years, and never had any issues before"
  10. Consignee calls asking for update on package status
  11. 2nd discrepancies asking for the same info
  12. Works on a SBP/CPA shipment without knowing
  13. Case is not yours
  14. Reviewer sends case back without any new case notes
  15. Being forever looped in on an email chain for BSO shipments
  16. Reviewer takes case from your queue without warning
  17. Consignee asks "Is this because of nEw pOlIcIeS?"
  18. DocuPortal, DocSecure, or eOPS stop working
  19. Consignee does not speak english
  20. Sent for RTS, comes back asking for more info
  21. Consignee calls asking for help with other shipments
  22. Reviewer did not reply to your message on teams
  23. Consignee says "it this actually FedEx?"
  24. Reviewer is looped on email, never replies to consignee