Consigneesays"shouldn't theshipper becontacted?"Reviewertakes casefrom yourqueue withoutwarningConsigneecalls askingfor updateon packagestatusVCC agenttries totransferwhile onbreak/mealSent forRTS, comesback askingfor more infoOriginuntaskedwithouthelping2nddiscrepanciesasking for thesame infoBeing foreverlooped in onan emailchain for BSOshipmentsOrigin loopsyou onemail chainwith shipperConsigneesays "it thisactuallyFedEx?"Consigneedoes notspeakenglishConsigneecalls askingfor help withothershipmentsWorks on aSBP/CPAshipmentwithoutknowingOrigin leftcase note"Noted,regards"Consigneecompletedthe guideand not theformReviewer islooped onemail, neverreplies toconsigneeConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneeasks "Is thisbecause ofnEwpOlIcIeS?"Reviewer didnot reply toyourmessage onteamsCase isnotyoursPurple IDasks to putyourpassword(again)Reviewersends caseback withoutany newcase notes"Please refertoattachments"- nothing isattachedDocuPortal,DocSecure,or eOPSstop workingConsigneesays"shouldn't theshipper becontacted?"Reviewertakes casefrom yourqueue withoutwarningConsigneecalls askingfor updateon packagestatusVCC agenttries totransferwhile onbreak/mealSent forRTS, comesback askingfor more infoOriginuntaskedwithouthelping2nddiscrepanciesasking for thesame infoBeing foreverlooped in onan emailchain for BSOshipmentsOrigin loopsyou onemail chainwith shipperConsigneesays "it thisactuallyFedEx?"Consigneedoes notspeakenglishConsigneecalls askingfor help withothershipmentsWorks on aSBP/CPAshipmentwithoutknowingOrigin leftcase note"Noted,regards"Consigneecompletedthe guideand not theformReviewer islooped onemail, neverreplies toconsigneeConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneeasks "Is thisbecause ofnEwpOlIcIeS?"Reviewer didnot reply toyourmessage onteamsCase isnotyoursPurple IDasks to putyourpassword(again)Reviewersends caseback withoutany newcase notes"Please refertoattachments"- nothing isattachedDocuPortal,DocSecure,or eOPSstop working

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consignee says "shouldn't the shipper be contacted?"
  2. Reviewer takes case from your queue without warning
  3. Consignee calls asking for update on package status
  4. VCC agent tries to transfer while on break/meal
  5. Sent for RTS, comes back asking for more info
  6. Origin untasked without helping
  7. 2nd discrepancies asking for the same info
  8. Being forever looped in on an email chain for BSO shipments
  9. Origin loops you on email chain with shipper
  10. Consignee says "it this actually FedEx?"
  11. Consignee does not speak english
  12. Consignee calls asking for help with other shipments
  13. Works on a SBP/CPA shipment without knowing
  14. Origin left case note "Noted, regards"
  15. Consignee completed the guide and not the form
  16. Reviewer is looped on email, never replies to consignee
  17. Consignee says "We’ve been shipping this for years, and never had any issues before"
  18. Consignee asks "Is this because of nEw pOlIcIeS?"
  19. Reviewer did not reply to your message on teams
  20. Case is not yours
  21. Purple ID asks to put your password (again)
  22. Reviewer sends case back without any new case notes
  23. "Please refer to attachments" - nothing is attached
  24. DocuPortal, DocSecure, or eOPS stop working