OriginuntaskedwithouthelpingReviewer didnot reply toyourmessage onteamsSent forRTS, comesback askingfor more infoVCC agenttries totransferwhile onbreak/mealConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"DocuPortal,DocSecure,or eOPSstop working"Please refertoattachments"- nothing isattachedConsigneecalls askingfor updateon packagestatusCase isnotyoursReviewersends caseback withoutany newcase notesReviewer islooped onemail, neverreplies toconsigneeBeing foreverlooped in onan emailchain for BSOshipmentsConsigneedoes notspeakenglishReviewertakes casefrom yourqueue withoutwarningConsigneesays "it thisactuallyFedEx?"Origin loopsyou onemail chainwith shipperPurple IDasks to putyourpassword(again)Consigneecalls askingfor help withothershipmentsConsigneecompletedthe guideand not theformConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Consigneesays"shouldn't theshipper becontacted?"Origin leftcase note"Noted,regards"Works on aSBP/CPAshipmentwithoutknowing2nddiscrepanciesasking for thesame infoOriginuntaskedwithouthelpingReviewer didnot reply toyourmessage onteamsSent forRTS, comesback askingfor more infoVCC agenttries totransferwhile onbreak/mealConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"DocuPortal,DocSecure,or eOPSstop working"Please refertoattachments"- nothing isattachedConsigneecalls askingfor updateon packagestatusCase isnotyoursReviewersends caseback withoutany newcase notesReviewer islooped onemail, neverreplies toconsigneeBeing foreverlooped in onan emailchain for BSOshipmentsConsigneedoes notspeakenglishReviewertakes casefrom yourqueue withoutwarningConsigneesays "it thisactuallyFedEx?"Origin loopsyou onemail chainwith shipperPurple IDasks to putyourpassword(again)Consigneecalls askingfor help withothershipmentsConsigneecompletedthe guideand not theformConsigneeasks "Is thisbecause ofnEwpOlIcIeS?"Consigneesays"shouldn't theshipper becontacted?"Origin leftcase note"Noted,regards"Works on aSBP/CPAshipmentwithoutknowing2nddiscrepanciesasking for thesame info

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Origin untasked without helping
  2. Reviewer did not reply to your message on teams
  3. Sent for RTS, comes back asking for more info
  4. VCC agent tries to transfer while on break/meal
  5. Consignee says "We’ve been shipping this for years, and never had any issues before"
  6. DocuPortal, DocSecure, or eOPS stop working
  7. "Please refer to attachments" - nothing is attached
  8. Consignee calls asking for update on package status
  9. Case is not yours
  10. Reviewer sends case back without any new case notes
  11. Reviewer is looped on email, never replies to consignee
  12. Being forever looped in on an email chain for BSO shipments
  13. Consignee does not speak english
  14. Reviewer takes case from your queue without warning
  15. Consignee says "it this actually FedEx?"
  16. Origin loops you on email chain with shipper
  17. Purple ID asks to put your password (again)
  18. Consignee calls asking for help with other shipments
  19. Consignee completed the guide and not the form
  20. Consignee asks "Is this because of nEw pOlIcIeS?"
  21. Consignee says "shouldn't the shipper be contacted?"
  22. Origin left case note "Noted, regards"
  23. Works on a SBP/CPA shipment without knowing
  24. 2nd discrepancies asking for the same info