Consignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneesays"shouldn't theshipper becontacted?"Origin leftcase note"Noted,regards"Consigneeasks "Is thisbecause ofnEwpOlIcIeS?"Origin loopsyou onemail chainwith shipperWorks on aSBP/CPAshipmentwithoutknowingSent forRTS, comesback askingfor more infoOriginuntaskedwithouthelpingConsigneecalls askingfor help withothershipmentsReviewertakes casefrom yourqueue withoutwarningPurple IDasks to putyourpassword(again)Consigneecalls askingfor updateon packagestatusVCC agenttries totransferwhile onbreak/mealBeing foreverlooped in onan emailchain for BSOshipmentsConsigneecompletedthe guideand not theformReviewer islooped onemail, neverreplies toconsigneeConsigneesays "it thisactuallyFedEx?"Case isnotyours"Please refertoattachments"- nothing isattachedDocuPortal,DocSecure,or eOPSstop workingReviewer didnot reply toyourmessage onteams2nddiscrepanciesasking for thesame infoConsigneedoes notspeakenglishReviewersends caseback withoutany newcase notesConsignee says"We’ve beenshipping this foryears, and neverhad any issuesbefore"Consigneesays"shouldn't theshipper becontacted?"Origin leftcase note"Noted,regards"Consigneeasks "Is thisbecause ofnEwpOlIcIeS?"Origin loopsyou onemail chainwith shipperWorks on aSBP/CPAshipmentwithoutknowingSent forRTS, comesback askingfor more infoOriginuntaskedwithouthelpingConsigneecalls askingfor help withothershipmentsReviewertakes casefrom yourqueue withoutwarningPurple IDasks to putyourpassword(again)Consigneecalls askingfor updateon packagestatusVCC agenttries totransferwhile onbreak/mealBeing foreverlooped in onan emailchain for BSOshipmentsConsigneecompletedthe guideand not theformReviewer islooped onemail, neverreplies toconsigneeConsigneesays "it thisactuallyFedEx?"Case isnotyours"Please refertoattachments"- nothing isattachedDocuPortal,DocSecure,or eOPSstop workingReviewer didnot reply toyourmessage onteams2nddiscrepanciesasking for thesame infoConsigneedoes notspeakenglishReviewersends caseback withoutany newcase notes

OPO GSSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consignee says "We’ve been shipping this for years, and never had any issues before"
  2. Consignee says "shouldn't the shipper be contacted?"
  3. Origin left case note "Noted, regards"
  4. Consignee asks "Is this because of nEw pOlIcIeS?"
  5. Origin loops you on email chain with shipper
  6. Works on a SBP/CPA shipment without knowing
  7. Sent for RTS, comes back asking for more info
  8. Origin untasked without helping
  9. Consignee calls asking for help with other shipments
  10. Reviewer takes case from your queue without warning
  11. Purple ID asks to put your password (again)
  12. Consignee calls asking for update on package status
  13. VCC agent tries to transfer while on break/meal
  14. Being forever looped in on an email chain for BSO shipments
  15. Consignee completed the guide and not the form
  16. Reviewer is looped on email, never replies to consignee
  17. Consignee says "it this actually FedEx?"
  18. Case is not yours
  19. "Please refer to attachments" - nothing is attached
  20. DocuPortal, DocSecure, or eOPS stop working
  21. Reviewer did not reply to your message on teams
  22. 2nd discrepancies asking for the same info
  23. Consignee does not speak english
  24. Reviewer sends case back without any new case notes