Replied to an email from Mellissa/Dezi/Tristi Asked L1 a technical question Got up for Coffee/Drink FE call Asked 7 questions SEV 2 PROS Used email to assign case Needed a snack Junk/Spam call Sun is shining Helped a coworker Customer asked for a return label Used Glean for an answer Rain where you are Had to walk around Received logs with case Used chart for SLA timing Asked for Logs SEV 1 Contacted DM Thumbs up on POC Glean Upset Customer phone call Completed slack request Used Chart to assign case Replied to an email from Mellissa/Dezi/Tristi Asked L1 a technical question Got up for Coffee/Drink FE call Asked 7 questions SEV 2 PROS Used email to assign case Needed a snack Junk/Spam call Sun is shining Helped a coworker Customer asked for a return label Used Glean for an answer Rain where you are Had to walk around Received logs with case Used chart for SLA timing Asked for Logs SEV 1 Contacted DM Thumbs up on POC Glean Upset Customer phone call Completed slack request Used Chart to assign case
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Replied to an email from Mellissa/Dezi/Tristi
Asked L1 a technical question
Got up for Coffee/Drink
FE call
Asked 7 questions
SEV 2 PROS
Used email to assign case
Needed a snack
Junk/Spam call
Sun is shining
Helped a coworker
Customer asked for a return label
Used Glean for an answer
Rain where you are
Had to walk around
Received logs with case
Used chart for SLA timing
Asked for Logs
SEV 1
Contacted DM
Thumbs up on POC Glean
Upset Customer phone call
Completed slack request
Used Chart to assign case