Had to walk around SEV 2 PROS Upset Customer phone call Helped a coworker Junk/Spam call Needed a snack Sun is shining Got up for Coffee/Drink Used Glean for an answer FE call Used Chart to assign case Customer asked for a return label Received logs with case Asked 7 questions Asked for Logs Rain where you are Used chart for SLA timing Asked L1 a technical question Contacted DM Used email to assign case Replied to an email from Mellissa/Dezi/Tristi SEV 1 Thumbs up on POC Glean Completed slack request Had to walk around SEV 2 PROS Upset Customer phone call Helped a coworker Junk/Spam call Needed a snack Sun is shining Got up for Coffee/Drink Used Glean for an answer FE call Used Chart to assign case Customer asked for a return label Received logs with case Asked 7 questions Asked for Logs Rain where you are Used chart for SLA timing Asked L1 a technical question Contacted DM Used email to assign case Replied to an email from Mellissa/Dezi/Tristi SEV 1 Thumbs up on POC Glean Completed slack request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Had to walk around
SEV 2 PROS
Upset Customer phone call
Helped a coworker
Junk/Spam call
Needed a snack
Sun is shining
Got up for Coffee/Drink
Used Glean for an answer
FE call
Used Chart to assign case
Customer asked for a return label
Received logs with case
Asked 7 questions
Asked for Logs
Rain where you are
Used chart for SLA timing
Asked L1 a technical question
Contacted DM
Used email to assign case
Replied to an email from Mellissa/Dezi/Tristi
SEV 1
Thumbs up on POC Glean
Completed slack request