Junk/Spam call SEV 2 PROS Customer asked for a return label FE call Rain where you are Had to walk around Thumbs up on POC Glean Got up for Coffee/Drink Needed a snack Asked 7 questions Asked for Logs Used email to assign case Used Chart to assign case Received logs with case SEV 1 Asked L1 a technical question Used Glean for an answer Completed slack request Sun is shining Helped a coworker Upset Customer phone call Replied to an email from Mellissa/Dezi/Tristi Used chart for SLA timing Contacted DM Junk/Spam call SEV 2 PROS Customer asked for a return label FE call Rain where you are Had to walk around Thumbs up on POC Glean Got up for Coffee/Drink Needed a snack Asked 7 questions Asked for Logs Used email to assign case Used Chart to assign case Received logs with case SEV 1 Asked L1 a technical question Used Glean for an answer Completed slack request Sun is shining Helped a coworker Upset Customer phone call Replied to an email from Mellissa/Dezi/Tristi Used chart for SLA timing Contacted DM
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Junk/Spam call
SEV 2 PROS
Customer asked for a return label
FE call
Rain where you are
Had to walk around
Thumbs up on POC Glean
Got up for Coffee/Drink
Needed a snack
Asked 7 questions
Asked for Logs
Used email to assign case
Used Chart to assign case
Received logs with case
SEV 1
Asked L1 a technical question
Used Glean for an answer
Completed slack request
Sun is shining
Helped a coworker
Upset Customer phone call
Replied to an email from Mellissa/Dezi/Tristi
Used chart for SLA timing
Contacted DM