Replied to an email from Mellissa/Dezi/Tristi SEV 2 PROS Asked L1 a technical question Used email to assign case Got up for Coffee/Drink Asked 7 questions SEV 1 Upset Customer phone call Thumbs up on POC Glean Used chart for SLA timing Customer asked for a return label Sun is shining Asked for Logs Needed a snack Helped a coworker Had to walk around Received logs with case FE call Contacted DM Rain where you are Completed slack request Used Chart to assign case Used Glean for an answer Junk/Spam call Replied to an email from Mellissa/Dezi/Tristi SEV 2 PROS Asked L1 a technical question Used email to assign case Got up for Coffee/Drink Asked 7 questions SEV 1 Upset Customer phone call Thumbs up on POC Glean Used chart for SLA timing Customer asked for a return label Sun is shining Asked for Logs Needed a snack Helped a coworker Had to walk around Received logs with case FE call Contacted DM Rain where you are Completed slack request Used Chart to assign case Used Glean for an answer Junk/Spam call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Replied to an email from Mellissa/Dezi/Tristi
SEV 2 PROS
Asked L1 a technical question
Used email to assign case
Got up for Coffee/Drink
Asked 7 questions
SEV 1
Upset Customer phone call
Thumbs up on POC Glean
Used chart for SLA timing
Customer asked for a return label
Sun is shining
Asked for Logs
Needed a snack
Helped a coworker
Had to walk around
Received logs with case
FE call
Contacted DM
Rain where you are
Completed slack request
Used Chart to assign case
Used Glean for an answer
Junk/Spam call