Used email to assign case Had to walk around Asked for Logs Asked L1 a technical question Used Glean for an answer Junk/Spam call Customer asked for a return label Asked 7 questions Rain where you are SEV 1 Used Chart to assign case Sun is shining Helped a coworker FE call Completed slack request Needed a snack Got up for Coffee/Drink Contacted DM SEV 2 PROS Thumbs up on POC Glean Replied to an email from Mellissa/Dezi/Tristi Upset Customer phone call Used chart for SLA timing Received logs with case Used email to assign case Had to walk around Asked for Logs Asked L1 a technical question Used Glean for an answer Junk/Spam call Customer asked for a return label Asked 7 questions Rain where you are SEV 1 Used Chart to assign case Sun is shining Helped a coworker FE call Completed slack request Needed a snack Got up for Coffee/Drink Contacted DM SEV 2 PROS Thumbs up on POC Glean Replied to an email from Mellissa/Dezi/Tristi Upset Customer phone call Used chart for SLA timing Received logs with case
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used email to assign case
Had to walk around
Asked for Logs
Asked L1 a technical question
Used Glean for an answer
Junk/Spam call
Customer asked for a return label
Asked 7 questions
Rain where you are
SEV 1
Used Chart to assign case
Sun is shining
Helped a coworker
FE call
Completed slack request
Needed a snack
Got up for Coffee/Drink
Contacted DM
SEV 2 PROS
Thumbs up on POC Glean
Replied to an email from Mellissa/Dezi/Tristi
Upset Customer phone call
Used chart for SLA timing
Received logs with case