Used email to assign case Customer asked for a return label Got up for Coffee/Drink Junk/Spam call Used Glean for an answer Used Chart to assign case Replied to an email from Mellissa/Dezi/Tristi Helped a coworker Used chart for SLA timing Received logs with case Asked 7 questions Thumbs up on POC Glean Asked L1 a technical question Upset Customer phone call Completed slack request Sun is shining SEV 2 PROS Had to walk around Asked for Logs Contacted DM SEV 1 FE call Needed a snack Rain where you are Used email to assign case Customer asked for a return label Got up for Coffee/Drink Junk/Spam call Used Glean for an answer Used Chart to assign case Replied to an email from Mellissa/Dezi/Tristi Helped a coworker Used chart for SLA timing Received logs with case Asked 7 questions Thumbs up on POC Glean Asked L1 a technical question Upset Customer phone call Completed slack request Sun is shining SEV 2 PROS Had to walk around Asked for Logs Contacted DM SEV 1 FE call Needed a snack Rain where you are
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used email to assign case
Customer asked for a return label
Got up for Coffee/Drink
Junk/Spam call
Used Glean for an answer
Used Chart to assign case
Replied to an email from Mellissa/Dezi/Tristi
Helped a coworker
Used chart for SLA timing
Received logs with case
Asked 7 questions
Thumbs up on POC Glean
Asked L1 a technical question
Upset Customer phone call
Completed slack request
Sun is shining
SEV 2 PROS
Had to walk around
Asked for Logs
Contacted DM
SEV 1
FE call
Needed a snack
Rain where you are