NoactualrequestFire inUnitRelationshipIssuesClientscreamingat customerserviceRoomInspectionHad asmoke inhospitalparking lotClientknocks ondoor during"that" songStolenLaundryClientdemandsnew CMCM astechsupportLostPhoneLostID"Do youhave acigarette?"ReservedcarAWOLBeefin'ClientArrestedSameday riderequestNeeds(another)phoneOMG,what haveI done?InterruptedlunchClientmeltsdown inPublicClientunreliablynarratinghealth issuesto doctor"Downin aMinute""NotmyClient"TaggedinShiftNoteOpen mouthcoughand/or odorsClientwaiting whenyou arrive atworkGuestIssuesLostClientin StoreNoactualrequestFire inUnitRelationshipIssuesClientscreamingat customerserviceRoomInspectionHad asmoke inhospitalparking lotClientknocks ondoor during"that" songStolenLaundryClientdemandsnew CMCM astechsupportLostPhoneLostID"Do youhave acigarette?"ReservedcarAWOLBeefin'ClientArrestedSameday riderequestNeeds(another)phoneOMG,what haveI done?InterruptedlunchClientmeltsdown inPublicClientunreliablynarratinghealth issuesto doctor"Downin aMinute""NotmyClient"TaggedinShiftNoteOpen mouthcoughand/or odorsClientwaiting whenyou arrive atworkGuestIssuesLostClientin Store

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No actual request
  2. Fire in Unit
  3. Relationship Issues
  4. Client screaming at customer service
  5. Room Inspection
  6. Had a smoke in hospital parking lot
  7. Client knocks on door during "that" song
  8. Stolen Laundry
  9. Client demands new CM
  10. CM as tech support
  11. Lost Phone
  12. Lost ID
  13. "Do you have a cigarette?"
  14. Reserved car AWOL
  15. Beefin'
  16. Client Arrested
  17. Same day ride request
  18. Needs (another) phone
  19. OMG, what have I done?
  20. Interrupted lunch
  21. Client melts down in Public
  22. Client unreliably narrating health issues to doctor
  23. "Down in a Minute"
  24. "Not my Client"
  25. Tagged in ShiftNote
  26. Open mouth cough and/or odors
  27. Client waiting when you arrive at work
  28. Guest Issues
  29. Lost Client in Store