(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Hello, can I help you?" "PARTS."
Customer is upset we're scheduling two weeks out
"Hi, I have a recall" [recall is on backorder/not available]
"It's been an hour and no one's called me back"
"How much is this part?" with no VIN
"Is this covered under warranty?"
"My car won't start. Can you tell me how to start it over the phone?"
Wanting to get service done for a different manufacturer than the dealership they called
[has not had car in service since 2021]
"Can you reprogram my keys?" [doesn't bring car in]
"Is this rental free?"
"I have an appointment" [appointment doesn't exist]
"I don't need a diagnostic, AutoZone said it was [this code]"
"A warning light came on. What is it?"
Customer wants us to do body or glass work, not a third party
"Can I get a rental today for my oil change?"
"I just need 'regular maintenance'"
Customer will not give us information to be able to look them up
"How much is this service?" with no VIN
Spam Call
No one has been in contact with the service drive all day
Customer makes the noise the car is making
Customer meant to call a different dealership and is upset we can't help them
