(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is upset we're scheduling two weeks out
"Hello, can I help you?" "PARTS."
"Can you reprogram my keys?" [doesn't bring car in]
"I just need 'regular maintenance'"
"I don't need a diagnostic, AutoZone said it was [this code]"
"Can I get a rental today for my oil change?"
Customer meant to call a different dealership and is upset we can't help them
"Is this rental free?"
Customer wants us to do body or glass work, not a third party
"My car is making a noise, what is it?"
Customer will not give us information to be able to look them up
"Is this covered under warranty?"
"A warning light came on. What is it?"
"My car won't start. Can you tell me how to start it over the phone?"
Spam Call
"I have an appointment" [appointment doesn't exist]
"How much is this service?" with no VIN
"Hi, I have a recall" [recall is on backorder/not available]
"It's been an hour and no one's called me back"
Customer makes the noise the car is making
[has not had car in service since 2021]
Wanting to get service done for a different manufacturer than the dealership they called
No one has been in contact with the service drive all day
