(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can I get a rental today for my oil change?"
"Is this rental free?"
Customer makes the noise the car is making
Customer is upset we're scheduling two weeks out
"How much is this service?" with no VIN
"It's been an hour and no one's called me back"
Customer meant to call a different dealership and is upset we can't help them
"My car is making a noise, what is it?"
"A warning light came on. What is it?"
No one has been in contact with the service drive all day
"I have an appointment" [appointment doesn't exist]
[has not had car in service since 2021]
"Hello, can I help you?" "PARTS."
"Hi, I have a recall" [recall is on backorder/not available]
"Can you reprogram my keys?" [doesn't bring car in]
Customer will not give us information to be able to look them up
Spam Call
"How much is this part?" with no VIN
"I don't need a diagnostic, AutoZone said it was [this code]"
Wanting to get service done for a different manufacturer than the dealership they called
Customer wants us to do body or glass work, not a third party
"I just need 'regular maintenance'"
"Is this covered under warranty?"
"My car won't start. Can you tell me how to start it over the phone?"
