(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spam Call
Customer is upset we're scheduling two weeks out
"My car won't start. Can you tell me how to start it over the phone?"
"Hello, can I help you?" "PARTS."
Customer will not give us information to be able to look them up
[has not had car in service since 2021]
Customer meant to call a different dealership and is upset we can't help them
"I just need 'regular maintenance'"
"I don't need a diagnostic, AutoZone said it was [this code]"
No one has been in contact with the service drive all day
"How much is this part?" with no VIN
Customer wants us to do body or glass work, not a third party
"Can you reprogram my keys?" [doesn't bring car in]
"I have an appointment" [appointment doesn't exist]
"My car is making a noise, what is it?"
"Is this rental free?"
"A warning light came on. What is it?"
"Can I get a rental today for my oil change?"
Customer makes the noise the car is making
"Hi, I have a recall" [recall is on backorder/not available]
"It's been an hour and no one's called me back"
"Is this covered under warranty?"
"How much is this service?" with no VIN
Wanting to get service done for a different manufacturer than the dealership they called
