(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can you reprogram my keys?" [doesn't bring car in]
"A warning light came on. What is it?"
Customer wants us to do body or glass work, not a third party
"Hi, I have a recall" [recall is on backorder/not available]
"It's been an hour and no one's called me back"
No one has been in contact with the service drive all day
"My car won't start. Can you tell me how to start it over the phone?"
"Is this rental free?"
"Hello, can I help you?" "PARTS."
[has not had car in service since 2021]
"I just need 'regular maintenance'"
"Can I get a rental today for my oil change?"
Customer meant to call a different dealership and is upset we can't help them
"I don't need a diagnostic, AutoZone said it was [this code]"
Customer makes the noise the car is making
"My car is making a noise, what is it?"
Customer is upset we're scheduling two weeks out
"How much is this part?" with no VIN
"Is this covered under warranty?"
"How much is this service?" with no VIN
Customer will not give us information to be able to look them up
Wanting to get service done for a different manufacturer than the dealership they called
"I have an appointment" [appointment doesn't exist]
