(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer will not give us information to be able to look them up
"Is this rental free?"
Customer wants us to do body or glass work, not a third party
Customer meant to call a different dealership and is upset we can't help them
"Can you reprogram my keys?" [doesn't bring car in]
"Hello, can I help you?" "PARTS."
"My car won't start. Can you tell me how to start it over the phone?"
"How much is this service?" with no VIN
Spam Call
Customer is upset we're scheduling two weeks out
"Can I get a rental today for my oil change?"
"I don't need a diagnostic, AutoZone said it was [this code]"
"It's been an hour and no one's called me back"
"I have an appointment" [appointment doesn't exist]
Customer makes the noise the car is making
"Hi, I have a recall" [recall is on backorder/not available]
Wanting to get service done for a different manufacturer than the dealership they called
No one has been in contact with the service drive all day
