(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"A warning light came on. What is it?"
"How much is this part?" with no VIN
"It's been an hour and no one's called me back"
"Hi, I have a recall" [recall is on backorder/not available]
Customer will not give us information to be able to look them up
"I have an appointment" [appointment doesn't exist]
No one has been in contact with the service drive all day
"I don't need a diagnostic, AutoZone said it was [this code]"
"Is this covered under warranty?"
"My car won't start. Can you tell me how to start it over the phone?"
"Hello, can I help you?" "PARTS."
"Can you reprogram my keys?" [doesn't bring car in]
"I just need 'regular maintenance'"
Customer wants us to do body or glass work, not a third party
"How much is this service?" with no VIN
"My car is making a noise, what is it?"
[has not had car in service since 2021]
Customer makes the noise the car is making
Customer is upset we're scheduling two weeks out
"Can I get a rental today for my oil change?"
Spam Call
"Is this rental free?"
Customer meant to call a different dealership and is upset we can't help them
Wanting to get service done for a different manufacturer than the dealership they called
