(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer meant to call a different dealership and is upset we can't help them
"It's been an hour and no one's called me back"
"My car is making a noise, what is it?"
Customer makes the noise the car is making
"I don't need a diagnostic, AutoZone said it was [this code]"
Customer wants us to do body or glass work, not a third party
"Is this covered under warranty?"
"I have an appointment" [appointment doesn't exist]
Spam Call
"How much is this part?" with no VIN
No one has been in contact with the service drive all day
"Hello, can I help you?" "PARTS."
Customer is upset we're scheduling two weeks out
"Hi, I have a recall" [recall is on backorder/not available]
"Is this rental free?"
"A warning light came on. What is it?"
"My car won't start. Can you tell me how to start it over the phone?"
Customer will not give us information to be able to look them up
"How much is this service?" with no VIN
"I just need 'regular maintenance'"
"Can you reprogram my keys?" [doesn't bring car in]
"Can I get a rental today for my oil change?"
Wanting to get service done for a different manufacturer than the dealership they called
