(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"How much is this part?" with no VIN
Customer meant to call a different dealership and is upset we can't help them
Customer wants us to do body or glass work, not a third party
Wanting to get service done for a different manufacturer than the dealership they called
Customer is upset we're scheduling two weeks out
"I just need 'regular maintenance'"
"Can I get a rental today for my oil change?"
Spam Call
Customer will not give us information to be able to look them up
Customer makes the noise the car is making
No one has been in contact with the service drive all day
"It's been an hour and no one's called me back"
"A warning light came on. What is it?"
"I have an appointment" [appointment doesn't exist]
"Is this covered under warranty?"
"My car is making a noise, what is it?"
"How much is this service?" with no VIN
"My car won't start. Can you tell me how to start it over the phone?"
[has not had car in service since 2021]
"Hi, I have a recall" [recall is on backorder/not available]
"Hello, can I help you?" "PARTS."
"I don't need a diagnostic, AutoZone said it was [this code]"
"Can you reprogram my keys?" [doesn't bring car in]
