(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"How much is this service?" with no VIN
"Is this rental free?"
"How much is this part?" with no VIN
Customer meant to call a different dealership and is upset we can't help them
"Can you reprogram my keys?" [doesn't bring car in]
"A warning light came on. What is it?"
"It's been an hour and no one's called me back"
Customer is upset we're scheduling two weeks out
Customer wants us to do body or glass work, not a third party
[has not had car in service since 2021]
"I have an appointment" [appointment doesn't exist]
"I just need 'regular maintenance'"
Spam Call
Wanting to get service done for a different manufacturer than the dealership they called
"Can I get a rental today for my oil change?"
Customer will not give us information to be able to look them up
"Hi, I have a recall" [recall is on backorder/not available]
No one has been in contact with the service drive all day
"Hello, can I help you?" "PARTS."
"Is this covered under warranty?"
"My car won't start. Can you tell me how to start it over the phone?"
Customer makes the noise the car is making
"I don't need a diagnostic, AutoZone said it was [this code]"
