(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My car is making a noise, what is it?"
"I just need 'regular maintenance'"
"I have an appointment" [appointment doesn't exist]
"My car won't start. Can you tell me how to start it over the phone?"
"Hi, I have a recall" [recall is on backorder/not available]
"How much is this part?" with no VIN
[has not had car in service since 2021]
Customer makes the noise the car is making
"How much is this service?" with no VIN
Customer will not give us information to be able to look them up
"Is this covered under warranty?"
Customer wants us to do body or glass work, not a third party
Customer meant to call a different dealership and is upset we can't help them
Spam Call
"Can I get a rental today for my oil change?"
"Can you reprogram my keys?" [doesn't bring car in]
"A warning light came on. What is it?"
"I don't need a diagnostic, AutoZone said it was [this code]"
Wanting to get service done for a different manufacturer than the dealership they called
"It's been an hour and no one's called me back"
"Is this rental free?"
Customer is upset we're scheduling two weeks out
"Hello, can I help you?" "PARTS."
No one has been in contact with the service drive all day
