(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My car won't start. Can you tell me how to start it over the phone?"
"How much is this service?" with no VIN
"Can I get a rental today for my oil change?"
"A warning light came on. What is it?"
"How much is this part?" with no VIN
"My car is making a noise, what is it?"
No one has been in contact with the service drive all day
"I have an appointment" [appointment doesn't exist]
"Can you reprogram my keys?" [doesn't bring car in]
Customer makes the noise the car is making
Wanting to get service done for a different manufacturer than the dealership they called
"Hello, can I help you?" "PARTS."
"Hi, I have a recall" [recall is on backorder/not available]
"Is this rental free?"
Customer will not give us information to be able to look them up
"I just need 'regular maintenance'"
Customer is upset we're scheduling two weeks out
"Is this covered under warranty?"
Customer meant to call a different dealership and is upset we can't help them
Spam Call
"It's been an hour and no one's called me back"
"I don't need a diagnostic, AutoZone said it was [this code]"
[has not had car in service since 2021]
Customer wants us to do body or glass work, not a third party
