(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"How much is this part?" with no VIN
Customer is upset we're scheduling two weeks out
"My car won't start. Can you tell me how to start it over the phone?"
"Can I get a rental today for my oil change?"
Customer will not give us information to be able to look them up
Spam Call
No one has been in contact with the service drive all day
Customer meant to call a different dealership and is upset we can't help them
"My car is making a noise, what is it?"
"Is this rental free?"
Customer makes the noise the car is making
"Hi, I have a recall" [recall is on backorder/not available]
"I have an appointment" [appointment doesn't exist]
"How much is this service?" with no VIN
Wanting to get service done for a different manufacturer than the dealership they called
"Hello, can I help you?" "PARTS."
Customer wants us to do body or glass work, not a third party
"I just need 'regular maintenance'"
[has not had car in service since 2021]
"A warning light came on. What is it?"
"It's been an hour and no one's called me back"
"I don't need a diagnostic, AutoZone said it was [this code]"
"Can you reprogram my keys?" [doesn't bring car in]
