(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My car is making a noise, what is it?"
"Is this rental free?"
Customer will not give us information to be able to look them up
"My car won't start. Can you tell me how to start it over the phone?"
"It's been an hour and no one's called me back"
"How much is this service?" with no VIN
"Hello, can I help you?" "PARTS."
"I just need 'regular maintenance'"
"Can you reprogram my keys?" [doesn't bring car in]
Wanting to get service done for a different manufacturer than the dealership they called
Customer meant to call a different dealership and is upset we can't help them
Spam Call
[has not had car in service since 2021]
"A warning light came on. What is it?"
Customer makes the noise the car is making
No one has been in contact with the service drive all day
"Is this covered under warranty?"
"Hi, I have a recall" [recall is on backorder/not available]
Customer is upset we're scheduling two weeks out
"I don't need a diagnostic, AutoZone said it was [this code]"
"Can I get a rental today for my oil change?"
"How much is this part?" with no VIN
"I have an appointment" [appointment doesn't exist]
Customer wants us to do body or glass work, not a third party
