(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"A warning light came on. What is it?"
Customer will not give us information to be able to look them up
"Hello, can I help you?" "PARTS."
Customer meant to call a different dealership and is upset we can't help them
Customer makes the noise the car is making
"I have an appointment" [appointment doesn't exist]
"Can you reprogram my keys?" [doesn't bring car in]
"Is this rental free?"
"I just need 'regular maintenance'"
"How much is this part?" with no VIN
"Can I get a rental today for my oil change?"
"I don't need a diagnostic, AutoZone said it was [this code]"
Wanting to get service done for a different manufacturer than the dealership they called
[has not had car in service since 2021]
Spam Call
Customer is upset we're scheduling two weeks out
No one has been in contact with the service drive all day
"How much is this service?" with no VIN
"My car is making a noise, what is it?"
"It's been an hour and no one's called me back"
"Hi, I have a recall" [recall is on backorder/not available]
"Is this covered under warranty?"
Customer wants us to do body or glass work, not a third party
"My car won't start. Can you tell me how to start it over the phone?"
