(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can you reprogram my keys?" [doesn't bring car in]
Customer wants us to do body or glass work, not a third party
"My car is making a noise, what is it?"
"Can I get a rental today for my oil change?"
"Hello, can I help you?" "PARTS."
"I have an appointment" [appointment doesn't exist]
"How much is this service?" with no VIN
"Hi, I have a recall" [recall is on backorder/not available]
Customer makes the noise the car is making
"It's been an hour and no one's called me back"
"A warning light came on. What is it?"
Customer meant to call a different dealership and is upset we can't help them
"I just need 'regular maintenance'"
No one has been in contact with the service drive all day
"How much is this part?" with no VIN
[has not had car in service since 2021]
Spam Call
"Is this covered under warranty?"
Customer will not give us information to be able to look them up
"Is this rental free?"
"I don't need a diagnostic, AutoZone said it was [this code]"
"My car won't start. Can you tell me how to start it over the phone?"
Customer is upset we're scheduling two weeks out
Wanting to get service done for a different manufacturer than the dealership they called
