(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wanting to get service done for a different manufacturer than the dealership they called
"How much is this part?" with no VIN
"I just need 'regular maintenance'"
"Is this rental free?"
Customer is upset we're scheduling two weeks out
[has not had car in service since 2021]
"I don't need a diagnostic, AutoZone said it was [this code]"
Customer wants us to do body or glass work, not a third party
Customer will not give us information to be able to look them up
"I have an appointment" [appointment doesn't exist]
"Is this covered under warranty?"
Spam Call
"Hello, can I help you?" "PARTS."
"A warning light came on. What is it?"
No one has been in contact with the service drive all day
"My car won't start. Can you tell me how to start it over the phone?"
Customer makes the noise the car is making
"Can I get a rental today for my oil change?"
"Can you reprogram my keys?" [doesn't bring car in]
"Hi, I have a recall" [recall is on backorder/not available]
"How much is this service?" with no VIN
"It's been an hour and no one's called me back"
"My car is making a noise, what is it?"
Customer meant to call a different dealership and is upset we can't help them
