(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spam Call
"Is this covered under warranty?"
Customer will not give us information to be able to look them up
"Can you reprogram my keys?" [doesn't bring car in]
"I have an appointment" [appointment doesn't exist]
"My car is making a noise, what is it?"
"I just need 'regular maintenance'"
"It's been an hour and no one's called me back"
Customer meant to call a different dealership and is upset we can't help them
"My car won't start. Can you tell me how to start it over the phone?"
"How much is this service?" with no VIN
"How much is this part?" with no VIN
"Is this rental free?"
"I don't need a diagnostic, AutoZone said it was [this code]"
"Hi, I have a recall" [recall is on backorder/not available]
Customer is upset we're scheduling two weeks out
"Can I get a rental today for my oil change?"
No one has been in contact with the service drive all day
Wanting to get service done for a different manufacturer than the dealership they called
[has not had car in service since 2021]
"A warning light came on. What is it?"
"Hello, can I help you?" "PARTS."
Customer wants us to do body or glass work, not a third party
