negotiation skills managing conflict define the problem "I" statements struggle emotions are neither good or bad disagreement appropriate It made me feel Y source of the conflict express your feelings empathy strategy pretend there is no problem inter- personal conflict When you say X resolution skills for handling confict fact of life active listening denial or avoidance escalate personal conflict collaboration negotiation skills managing conflict define the problem "I" statements struggle emotions are neither good or bad disagreement appropriate It made me feel Y source of the conflict express your feelings empathy strategy pretend there is no problem inter- personal conflict When you say X resolution skills for handling confict fact of life active listening denial or avoidance escalate personal conflict collaboration
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
negotiation
skills managing conflict
define the problem
"I"
statements
struggle
emotions are neither good or bad
disagreement
appropriate
It made me feel Y
source of the conflict
express your feelings
empathy
strategy
pretend there is no problem
inter- personal
conflict
When you say X
resolution
skills for handling confict
fact of life
active listening
denial or avoidance
escalate
personal conflict
collaboration