RESwhere theyask aboutgate passbooking orchanginghotelpackagecrossreferencingtwo PNRSfor MNRbookingminor wherepassport isrequiredBookedRES witha child (2-14 yrs)addedMAAS toa bookingMinor ona oneway ticketcancelinga packageRESbooking orchanging aRES thatrequire anotarized letterof consentbooking orchangingcarpackageBookinginternationalRESCancelinga RESthat had aminor on itaddedminor toexistingbookingBookingRES withmultipleminorsbookinginfant inseatDe-escalatingacustomerbookingyoung adultresponsiblefor child (5-14 yrs)bookinginfant inlapchanginga RESthat had aminor on itchange orcancel forinternationalRESRES withminor thathas arewardsaccountMinor travellingwith otherfamily members(parents not onthe PNR)Addedmanifestcommentfor minorBooking aRES with ayoung adult(15-17 yrs)Dividinga PNRCustomercalled in forunaccompaniedminorRESwhere theyask aboutgate passbooking orchanginghotelpackagecrossreferencingtwo PNRSfor MNRbookingminor wherepassport isrequiredBookedRES witha child (2-14 yrs)addedMAAS toa bookingMinor ona oneway ticketcancelinga packageRESbooking orchanging aRES thatrequire anotarized letterof consentbooking orchangingcarpackageBookinginternationalRESCancelinga RESthat had aminor on itaddedminor toexistingbookingBookingRES withmultipleminorsbookinginfant inseatDe-escalatingacustomerbookingyoung adultresponsiblefor child (5-14 yrs)bookinginfant inlapchanginga RESthat had aminor on itchange orcancel forinternationalRESRES withminor thathas arewardsaccountMinor travellingwith otherfamily members(parents not onthe PNR)Addedmanifestcommentfor minorBooking aRES with ayoung adult(15-17 yrs)Dividinga PNRCustomercalled in forunaccompaniedminor

Summer High Call Volume Awareness - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RES where they ask about gate pass
  2. booking or changing hotel package
  3. cross referencing two PNRS for MNR
  4. booking minor where passport is required
  5. Booked RES with a child (2-14 yrs)
  6. added MAAS to a booking
  7. Minor on a one way ticket
  8. canceling a package RES
  9. booking or changing a RES that require a notarized letter of consent
  10. booking or changing car package
  11. Booking international RES
  12. Canceling a RES that had a minor on it
  13. added minor to existing booking
  14. Booking RES with multiple minors
  15. booking infant in seat
  16. De-escalating a customer
  17. booking young adult responsible for child (5-14 yrs)
  18. booking infant in lap
  19. changing a RES that had a minor on it
  20. change or cancel for international RES
  21. RES with minor that has a rewards account
  22. Minor travelling with other family members (parents not on the PNR)
  23. Added manifest comment for minor
  24. Booking a RES with a young adult (15-17 yrs)
  25. Dividing a PNR
  26. Customer called in for unaccompanied minor