booking orchanginghotelpackagechange orcancel forinternationalRESMinor ona oneway ticketcancelinga packageRESbookingyoung adultresponsiblefor child (5-14 yrs)booking orchangingcarpackagebookinginfant inseatBookinginternationalRESBookedRES witha child (2-14 yrs)crossreferencingtwo PNRSfor MNRRESwhere theyask aboutgate passaddedminor toexistingbookingbooking orchanging aRES thatrequire anotarized letterof consentchanginga RESthat had aminor on itbookingminor wherepassport isrequiredBookingRES withmultipleminorsAddedmanifestcommentfor minorDividinga PNRbookinginfant inlapRES withminor thathas arewardsaccountDe-escalatingacustomerBooking aRES with ayoung adult(15-17 yrs)Customercalled in forunaccompaniedminorCancelinga RESthat had aminor on itMinor travellingwith otherfamily members(parents not onthe PNR)addedMAAS toa bookingbooking orchanginghotelpackagechange orcancel forinternationalRESMinor ona oneway ticketcancelinga packageRESbookingyoung adultresponsiblefor child (5-14 yrs)booking orchangingcarpackagebookinginfant inseatBookinginternationalRESBookedRES witha child (2-14 yrs)crossreferencingtwo PNRSfor MNRRESwhere theyask aboutgate passaddedminor toexistingbookingbooking orchanging aRES thatrequire anotarized letterof consentchanginga RESthat had aminor on itbookingminor wherepassport isrequiredBookingRES withmultipleminorsAddedmanifestcommentfor minorDividinga PNRbookinginfant inlapRES withminor thathas arewardsaccountDe-escalatingacustomerBooking aRES with ayoung adult(15-17 yrs)Customercalled in forunaccompaniedminorCancelinga RESthat had aminor on itMinor travellingwith otherfamily members(parents not onthe PNR)addedMAAS toa booking

Summer High Call Volume Awareness - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. booking or changing hotel package
  2. change or cancel for international RES
  3. Minor on a one way ticket
  4. canceling a package RES
  5. booking young adult responsible for child (5-14 yrs)
  6. booking or changing car package
  7. booking infant in seat
  8. Booking international RES
  9. Booked RES with a child (2-14 yrs)
  10. cross referencing two PNRS for MNR
  11. RES where they ask about gate pass
  12. added minor to existing booking
  13. booking or changing a RES that require a notarized letter of consent
  14. changing a RES that had a minor on it
  15. booking minor where passport is required
  16. Booking RES with multiple minors
  17. Added manifest comment for minor
  18. Dividing a PNR
  19. booking infant in lap
  20. RES with minor that has a rewards account
  21. De-escalating a customer
  22. Booking a RES with a young adult (15-17 yrs)
  23. Customer called in for unaccompanied minor
  24. Canceling a RES that had a minor on it
  25. Minor travelling with other family members (parents not on the PNR)
  26. added MAAS to a booking