Cancelinga RESthat had aminor on itbooking orchanginghotelpackageDe-escalatingacustomerAddedmanifestcommentfor minorchange orcancel forinternationalRESchanginga RESthat had aminor on itRESwhere theyask aboutgate passRES withminor thathas arewardsaccountbookinginfant inseatcrossreferencingtwo PNRSfor MNRBookedRES witha child (2-14 yrs)BookinginternationalRESbookinginfant inlapaddedMAAS toa bookingBookingRES withmultipleminorsbooking orchangingcarpackageMinor ona oneway ticketBooking aRES with ayoung adult(15-17 yrs)bookingyoung adultresponsiblefor child (5-14 yrs)Dividinga PNRaddedminor toexistingbookingcancelinga packageRESMinor travellingwith otherfamily members(parents not onthe PNR)Customercalled in forunaccompaniedminorbookingminor wherepassport isrequiredbooking orchanging aRES thatrequire anotarized letterof consentCancelinga RESthat had aminor on itbooking orchanginghotelpackageDe-escalatingacustomerAddedmanifestcommentfor minorchange orcancel forinternationalRESchanginga RESthat had aminor on itRESwhere theyask aboutgate passRES withminor thathas arewardsaccountbookinginfant inseatcrossreferencingtwo PNRSfor MNRBookedRES witha child (2-14 yrs)BookinginternationalRESbookinginfant inlapaddedMAAS toa bookingBookingRES withmultipleminorsbooking orchangingcarpackageMinor ona oneway ticketBooking aRES with ayoung adult(15-17 yrs)bookingyoung adultresponsiblefor child (5-14 yrs)Dividinga PNRaddedminor toexistingbookingcancelinga packageRESMinor travellingwith otherfamily members(parents not onthe PNR)Customercalled in forunaccompaniedminorbookingminor wherepassport isrequiredbooking orchanging aRES thatrequire anotarized letterof consent

Summer High Call Volume Awareness - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Canceling a RES that had a minor on it
  2. booking or changing hotel package
  3. De-escalating a customer
  4. Added manifest comment for minor
  5. change or cancel for international RES
  6. changing a RES that had a minor on it
  7. RES where they ask about gate pass
  8. RES with minor that has a rewards account
  9. booking infant in seat
  10. cross referencing two PNRS for MNR
  11. Booked RES with a child (2-14 yrs)
  12. Booking international RES
  13. booking infant in lap
  14. added MAAS to a booking
  15. Booking RES with multiple minors
  16. booking or changing car package
  17. Minor on a one way ticket
  18. Booking a RES with a young adult (15-17 yrs)
  19. booking young adult responsible for child (5-14 yrs)
  20. Dividing a PNR
  21. added minor to existing booking
  22. canceling a package RES
  23. Minor travelling with other family members (parents not on the PNR)
  24. Customer called in for unaccompanied minor
  25. booking minor where passport is required
  26. booking or changing a RES that require a notarized letter of consent