ActiveListeningInformationDeliveryCloseInteractionsEffectivelyTroubleshootingSkillsCheck-in withClientIdentifyingtheProblemInternalNotesProbingquestionsResolutionVerificationNoTicketNotesProfessionalGreetingEmpathyFree!EmailFormatUnjustifiedRMAActiveListeningInformationDeliveryCloseInteractionsEffectivelyTroubleshootingSkillsCheck-in withClientIdentifyingtheProblemInternalNotesProbingquestionsResolutionVerificationNoTicketNotesProfessionalGreetingEmpathyFree!EmailFormatUnjustifiedRMA

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Information Delivery
  3. Close Interactions Effectively
  4. Troubleshooting Skills
  5. Check-in with Client
  6. Identifying the Problem
  7. Internal Notes
  8. Probing questions
  9. Resolution
  10. Verification
  11. No Ticket Notes
  12. Professional Greeting
  13. Empathy
  14. Free!
  15. Email Format
  16. Unjustified RMA