IdentifyingtheProblemProbingquestionsTroubleshootingSkillsCloseInteractionsEffectivelyActiveListeningVerificationUnjustifiedRMAInformationDeliveryNoTicketNotesProfessionalGreetingEmpathyCheck-in withClientEmailFormatResolutionFree!InternalNotesIdentifyingtheProblemProbingquestionsTroubleshootingSkillsCloseInteractionsEffectivelyActiveListeningVerificationUnjustifiedRMAInformationDeliveryNoTicketNotesProfessionalGreetingEmpathyCheck-in withClientEmailFormatResolutionFree!InternalNotes

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identifying the Problem
  2. Probing questions
  3. Troubleshooting Skills
  4. Close Interactions Effectively
  5. Active Listening
  6. Verification
  7. Unjustified RMA
  8. Information Delivery
  9. No Ticket Notes
  10. Professional Greeting
  11. Empathy
  12. Check-in with Client
  13. Email Format
  14. Resolution
  15. Free!
  16. Internal Notes