AvoidmultitaskingAvoidslang  Speak atamoderatepaceUse afriendlytone  UsepolitelanguageListenactivelyTakenotesduring thecallEnd witha politeclosingSpeakclearlyStayfocusedUse aprofessionaltoneUseappropriatevolume  BepatientSummarizekey points  Ask forclarificationUse apolitegreetingApologizeifinterruptingBepreparedAvoidbackgroundnoiseAnswerwithin 3rings  Identifyyourself  Ask forpermissionto holdSmilewhiletalkingConfirmdetailsAvoidmultitaskingAvoidslang  Speak atamoderatepaceUse afriendlytone  UsepolitelanguageListenactivelyTakenotesduring thecallEnd witha politeclosingSpeakclearlyStayfocusedUse aprofessionaltoneUseappropriatevolume  BepatientSummarizekey points  Ask forclarificationUse apolitegreetingApologizeifinterruptingBepreparedAvoidbackgroundnoiseAnswerwithin 3rings  Identifyyourself  Ask forpermissionto holdSmilewhiletalkingConfirmdetails

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid multitasking
  2. Avoid slang
  3. Speak at a moderate pace
  4. Use a friendly tone
  5. Use polite language
  6. Listen actively
  7. Take notes during the call
  8. End with a polite closing
  9. Speak clearly
  10. Stay focused
  11. Use a professional tone
  12. Use appropriate volume
  13. Be patient
  14. Summarize key points
  15. Ask for clarification
  16. Use a polite greeting
  17. Apologize if interrupting
  18. Be prepared
  19. Avoid background noise
  20. Answer within 3 rings
  21. Identify yourself
  22. Ask for permission to hold
  23. Smile while talking
  24. Confirm details