StayfocusedSpeak atamoderatepaceAvoidslang  BepreparedApologizeifinterruptingUse afriendlytone  End witha politeclosingConfirmdetailsUse aprofessionaltoneAsk forclarificationListenactivelySummarizekey points  Identifyyourself  Takenotesduring thecallUse apolitegreetingSpeakclearlyBepatientUseappropriatevolume  AvoidmultitaskingAnswerwithin 3rings  Ask forpermissionto holdSmilewhiletalkingAvoidbackgroundnoiseUsepolitelanguageStayfocusedSpeak atamoderatepaceAvoidslang  BepreparedApologizeifinterruptingUse afriendlytone  End witha politeclosingConfirmdetailsUse aprofessionaltoneAsk forclarificationListenactivelySummarizekey points  Identifyyourself  Takenotesduring thecallUse apolitegreetingSpeakclearlyBepatientUseappropriatevolume  AvoidmultitaskingAnswerwithin 3rings  Ask forpermissionto holdSmilewhiletalkingAvoidbackgroundnoiseUsepolitelanguage

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stay focused
  2. Speak at a moderate pace
  3. Avoid slang
  4. Be prepared
  5. Apologize if interrupting
  6. Use a friendly tone
  7. End with a polite closing
  8. Confirm details
  9. Use a professional tone
  10. Ask for clarification
  11. Listen actively
  12. Summarize key points
  13. Identify yourself
  14. Take notes during the call
  15. Use a polite greeting
  16. Speak clearly
  17. Be patient
  18. Use appropriate volume
  19. Avoid multitasking
  20. Answer within 3 rings
  21. Ask for permission to hold
  22. Smile while talking
  23. Avoid background noise
  24. Use polite language