AvoidbackgroundnoiseStayfocusedTakenotesduring thecallUse afriendlytone  Answerwithin 3rings  Speak atamoderatepaceUseappropriatevolume  Ask forclarificationBepatientAvoidslang  ApologizeifinterruptingAvoidmultitaskingSpeakclearlyEnd witha politeclosingSummarizekey points  ConfirmdetailsUse aprofessionaltoneIdentifyyourself  ListenactivelyUsepolitelanguageAsk forpermissionto holdBepreparedUse apolitegreetingSmilewhiletalkingAvoidbackgroundnoiseStayfocusedTakenotesduring thecallUse afriendlytone  Answerwithin 3rings  Speak atamoderatepaceUseappropriatevolume  Ask forclarificationBepatientAvoidslang  ApologizeifinterruptingAvoidmultitaskingSpeakclearlyEnd witha politeclosingSummarizekey points  ConfirmdetailsUse aprofessionaltoneIdentifyyourself  ListenactivelyUsepolitelanguageAsk forpermissionto holdBepreparedUse apolitegreetingSmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid background noise
  2. Stay focused
  3. Take notes during the call
  4. Use a friendly tone
  5. Answer within 3 rings
  6. Speak at a moderate pace
  7. Use appropriate volume
  8. Ask for clarification
  9. Be patient
  10. Avoid slang
  11. Apologize if interrupting
  12. Avoid multitasking
  13. Speak clearly
  14. End with a polite closing
  15. Summarize key points
  16. Confirm details
  17. Use a professional tone
  18. Identify yourself
  19. Listen actively
  20. Use polite language
  21. Ask for permission to hold
  22. Be prepared
  23. Use a polite greeting
  24. Smile while talking