Use aprofessionaltoneIdentifyyourself  Speak atamoderatepaceApologizeifinterruptingBepatientTakenotesduring thecallSummarizekey points  ListenactivelyAsk forclarificationEnd witha politeclosingAnswerwithin 3rings  BepreparedAvoidmultitaskingUse afriendlytone  UsepolitelanguageUse apolitegreetingStayfocusedSpeakclearlyAvoidbackgroundnoiseAsk forpermissionto holdAvoidslang  ConfirmdetailsUseappropriatevolume  SmilewhiletalkingUse aprofessionaltoneIdentifyyourself  Speak atamoderatepaceApologizeifinterruptingBepatientTakenotesduring thecallSummarizekey points  ListenactivelyAsk forclarificationEnd witha politeclosingAnswerwithin 3rings  BepreparedAvoidmultitaskingUse afriendlytone  UsepolitelanguageUse apolitegreetingStayfocusedSpeakclearlyAvoidbackgroundnoiseAsk forpermissionto holdAvoidslang  ConfirmdetailsUseappropriatevolume  Smilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a professional tone
  2. Identify yourself
  3. Speak at a moderate pace
  4. Apologize if interrupting
  5. Be patient
  6. Take notes during the call
  7. Summarize key points
  8. Listen actively
  9. Ask for clarification
  10. End with a polite closing
  11. Answer within 3 rings
  12. Be prepared
  13. Avoid multitasking
  14. Use a friendly tone
  15. Use polite language
  16. Use a polite greeting
  17. Stay focused
  18. Speak clearly
  19. Avoid background noise
  20. Ask for permission to hold
  21. Avoid slang
  22. Confirm details
  23. Use appropriate volume
  24. Smile while talking