Use aprofessionaltoneSummarizekey points  AvoidbackgroundnoiseStayfocusedConfirmdetailsAsk forpermissionto holdAvoidmultitaskingSpeak atamoderatepaceSmilewhiletalkingUse afriendlytone  BepatientSpeakclearlyAnswerwithin 3rings  Avoidslang  BepreparedIdentifyyourself  Use apolitegreetingEnd witha politeclosingListenactivelyApologizeifinterruptingUseappropriatevolume  UsepolitelanguageAsk forclarificationTakenotesduring thecallUse aprofessionaltoneSummarizekey points  AvoidbackgroundnoiseStayfocusedConfirmdetailsAsk forpermissionto holdAvoidmultitaskingSpeak atamoderatepaceSmilewhiletalkingUse afriendlytone  BepatientSpeakclearlyAnswerwithin 3rings  Avoidslang  BepreparedIdentifyyourself  Use apolitegreetingEnd witha politeclosingListenactivelyApologizeifinterruptingUseappropriatevolume  UsepolitelanguageAsk forclarificationTakenotesduring thecall

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a professional tone
  2. Summarize key points
  3. Avoid background noise
  4. Stay focused
  5. Confirm details
  6. Ask for permission to hold
  7. Avoid multitasking
  8. Speak at a moderate pace
  9. Smile while talking
  10. Use a friendly tone
  11. Be patient
  12. Speak clearly
  13. Answer within 3 rings
  14. Avoid slang
  15. Be prepared
  16. Identify yourself
  17. Use a polite greeting
  18. End with a polite closing
  19. Listen actively
  20. Apologize if interrupting
  21. Use appropriate volume
  22. Use polite language
  23. Ask for clarification
  24. Take notes during the call