AvoidbackgroundnoiseEnd witha politeclosingConfirmdetailsSummarizekey points  Speak atamoderatepaceSpeakclearlyTakenotesduring thecallListenactivelyUse aprofessionaltoneBepatientAsk forpermissionto holdUsepolitelanguageUse apolitegreetingAvoidslang  Use afriendlytone  Identifyyourself  Useappropriatevolume  StayfocusedBepreparedAsk forclarificationAvoidmultitaskingApologizeifinterruptingAnswerwithin 3rings  SmilewhiletalkingAvoidbackgroundnoiseEnd witha politeclosingConfirmdetailsSummarizekey points  Speak atamoderatepaceSpeakclearlyTakenotesduring thecallListenactivelyUse aprofessionaltoneBepatientAsk forpermissionto holdUsepolitelanguageUse apolitegreetingAvoidslang  Use afriendlytone  Identifyyourself  Useappropriatevolume  StayfocusedBepreparedAsk forclarificationAvoidmultitaskingApologizeifinterruptingAnswerwithin 3rings  Smilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid background noise
  2. End with a polite closing
  3. Confirm details
  4. Summarize key points
  5. Speak at a moderate pace
  6. Speak clearly
  7. Take notes during the call
  8. Listen actively
  9. Use a professional tone
  10. Be patient
  11. Ask for permission to hold
  12. Use polite language
  13. Use a polite greeting
  14. Avoid slang
  15. Use a friendly tone
  16. Identify yourself
  17. Use appropriate volume
  18. Stay focused
  19. Be prepared
  20. Ask for clarification
  21. Avoid multitasking
  22. Apologize if interrupting
  23. Answer within 3 rings
  24. Smile while talking