ConfirmdetailsIdentifyyourself  Useappropriatevolume  Use apolitegreetingAvoidslang  BepatientUse afriendlytone  ApologizeifinterruptingSummarizekey points  AvoidbackgroundnoiseBepreparedAvoidmultitaskingEnd witha politeclosingAnswerwithin 3rings  Ask forpermissionto holdTakenotesduring thecallListenactivelySpeakclearlyUsepolitelanguageUse aprofessionaltoneSpeak atamoderatepaceStayfocusedAsk forclarificationSmilewhiletalkingConfirmdetailsIdentifyyourself  Useappropriatevolume  Use apolitegreetingAvoidslang  BepatientUse afriendlytone  ApologizeifinterruptingSummarizekey points  AvoidbackgroundnoiseBepreparedAvoidmultitaskingEnd witha politeclosingAnswerwithin 3rings  Ask forpermissionto holdTakenotesduring thecallListenactivelySpeakclearlyUsepolitelanguageUse aprofessionaltoneSpeak atamoderatepaceStayfocusedAsk forclarificationSmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm details
  2. Identify yourself
  3. Use appropriate volume
  4. Use a polite greeting
  5. Avoid slang
  6. Be patient
  7. Use a friendly tone
  8. Apologize if interrupting
  9. Summarize key points
  10. Avoid background noise
  11. Be prepared
  12. Avoid multitasking
  13. End with a polite closing
  14. Answer within 3 rings
  15. Ask for permission to hold
  16. Take notes during the call
  17. Listen actively
  18. Speak clearly
  19. Use polite language
  20. Use a professional tone
  21. Speak at a moderate pace
  22. Stay focused
  23. Ask for clarification
  24. Smile while talking