Useappropriatevolume  SpeakclearlyEnd witha politeclosingBepreparedAnswerwithin 3rings  Takenotesduring thecallUse apolitegreetingAvoidslang  ApologizeifinterruptingStayfocusedAvoidmultitaskingSummarizekey points  Ask forclarificationListenactivelyUse afriendlytone  Use aprofessionaltoneBepatientUsepolitelanguageSmilewhiletalkingAsk forpermissionto holdAvoidbackgroundnoiseConfirmdetailsIdentifyyourself  Speak atamoderatepaceUseappropriatevolume  SpeakclearlyEnd witha politeclosingBepreparedAnswerwithin 3rings  Takenotesduring thecallUse apolitegreetingAvoidslang  ApologizeifinterruptingStayfocusedAvoidmultitaskingSummarizekey points  Ask forclarificationListenactivelyUse afriendlytone  Use aprofessionaltoneBepatientUsepolitelanguageSmilewhiletalkingAsk forpermissionto holdAvoidbackgroundnoiseConfirmdetailsIdentifyyourself  Speak atamoderatepace

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use appropriate volume
  2. Speak clearly
  3. End with a polite closing
  4. Be prepared
  5. Answer within 3 rings
  6. Take notes during the call
  7. Use a polite greeting
  8. Avoid slang
  9. Apologize if interrupting
  10. Stay focused
  11. Avoid multitasking
  12. Summarize key points
  13. Ask for clarification
  14. Listen actively
  15. Use a friendly tone
  16. Use a professional tone
  17. Be patient
  18. Use polite language
  19. Smile while talking
  20. Ask for permission to hold
  21. Avoid background noise
  22. Confirm details
  23. Identify yourself
  24. Speak at a moderate pace