Ask forpermissionto holdBepatientSpeak atamoderatepaceUseappropriatevolume  End witha politeclosingAvoidslang  ListenactivelyAsk forclarificationUse apolitegreetingUse aprofessionaltoneApologizeifinterruptingAvoidmultitaskingTakenotesduring thecallSmilewhiletalkingAnswerwithin 3rings  ConfirmdetailsSpeakclearlyUse afriendlytone  Summarizekey points  UsepolitelanguageBepreparedStayfocusedIdentifyyourself  AvoidbackgroundnoiseAsk forpermissionto holdBepatientSpeak atamoderatepaceUseappropriatevolume  End witha politeclosingAvoidslang  ListenactivelyAsk forclarificationUse apolitegreetingUse aprofessionaltoneApologizeifinterruptingAvoidmultitaskingTakenotesduring thecallSmilewhiletalkingAnswerwithin 3rings  ConfirmdetailsSpeakclearlyUse afriendlytone  Summarizekey points  UsepolitelanguageBepreparedStayfocusedIdentifyyourself  Avoidbackgroundnoise

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for permission to hold
  2. Be patient
  3. Speak at a moderate pace
  4. Use appropriate volume
  5. End with a polite closing
  6. Avoid slang
  7. Listen actively
  8. Ask for clarification
  9. Use a polite greeting
  10. Use a professional tone
  11. Apologize if interrupting
  12. Avoid multitasking
  13. Take notes during the call
  14. Smile while talking
  15. Answer within 3 rings
  16. Confirm details
  17. Speak clearly
  18. Use a friendly tone
  19. Summarize key points
  20. Use polite language
  21. Be prepared
  22. Stay focused
  23. Identify yourself
  24. Avoid background noise