Takenotesduring thecallSpeak atamoderatepaceSummarizekey points  SmilewhiletalkingUsepolitelanguageBepreparedSpeakclearlyApologizeifinterruptingUse afriendlytone  Avoidslang  StayfocusedBepatientAsk forpermissionto holdIdentifyyourself  Answerwithin 3rings  ConfirmdetailsUseappropriatevolume  Use aprofessionaltoneUse apolitegreetingAvoidbackgroundnoiseAvoidmultitaskingListenactivelyAsk forclarificationEnd witha politeclosingTakenotesduring thecallSpeak atamoderatepaceSummarizekey points  SmilewhiletalkingUsepolitelanguageBepreparedSpeakclearlyApologizeifinterruptingUse afriendlytone  Avoidslang  StayfocusedBepatientAsk forpermissionto holdIdentifyyourself  Answerwithin 3rings  ConfirmdetailsUseappropriatevolume  Use aprofessionaltoneUse apolitegreetingAvoidbackgroundnoiseAvoidmultitaskingListenactivelyAsk forclarificationEnd witha politeclosing

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take notes during the call
  2. Speak at a moderate pace
  3. Summarize key points
  4. Smile while talking
  5. Use polite language
  6. Be prepared
  7. Speak clearly
  8. Apologize if interrupting
  9. Use a friendly tone
  10. Avoid slang
  11. Stay focused
  12. Be patient
  13. Ask for permission to hold
  14. Identify yourself
  15. Answer within 3 rings
  16. Confirm details
  17. Use appropriate volume
  18. Use a professional tone
  19. Use a polite greeting
  20. Avoid background noise
  21. Avoid multitasking
  22. Listen actively
  23. Ask for clarification
  24. End with a polite closing