ApologizeifinterruptingUse aprofessionaltoneAvoidmultitaskingConfirmdetailsAnswerwithin 3rings  ListenactivelySpeakclearlyUsepolitelanguageUse afriendlytone  End witha politeclosingBepatientIdentifyyourself  AvoidbackgroundnoiseAsk forpermissionto holdUseappropriatevolume  Avoidslang  Speak atamoderatepaceUse apolitegreetingSmilewhiletalkingStayfocusedBepreparedAsk forclarificationSummarizekey points  Takenotesduring thecallApologizeifinterruptingUse aprofessionaltoneAvoidmultitaskingConfirmdetailsAnswerwithin 3rings  ListenactivelySpeakclearlyUsepolitelanguageUse afriendlytone  End witha politeclosingBepatientIdentifyyourself  AvoidbackgroundnoiseAsk forpermissionto holdUseappropriatevolume  Avoidslang  Speak atamoderatepaceUse apolitegreetingSmilewhiletalkingStayfocusedBepreparedAsk forclarificationSummarizekey points  Takenotesduring thecall

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize if interrupting
  2. Use a professional tone
  3. Avoid multitasking
  4. Confirm details
  5. Answer within 3 rings
  6. Listen actively
  7. Speak clearly
  8. Use polite language
  9. Use a friendly tone
  10. End with a polite closing
  11. Be patient
  12. Identify yourself
  13. Avoid background noise
  14. Ask for permission to hold
  15. Use appropriate volume
  16. Avoid slang
  17. Speak at a moderate pace
  18. Use a polite greeting
  19. Smile while talking
  20. Stay focused
  21. Be prepared
  22. Ask for clarification
  23. Summarize key points
  24. Take notes during the call