Ask forpermissionto holdEnd witha politeclosingAsk forclarificationStayfocusedSpeakclearlyConfirmdetailsUsepolitelanguageBepatientSmilewhiletalkingAvoidmultitaskingUse apolitegreetingUse aprofessionaltoneAnswerwithin 3rings  ApologizeifinterruptingListenactivelyBepreparedSummarizekey points  Use afriendlytone  Useappropriatevolume  AvoidbackgroundnoiseIdentifyyourself  Takenotesduring thecallAvoidslang  Speak atamoderatepaceAsk forpermissionto holdEnd witha politeclosingAsk forclarificationStayfocusedSpeakclearlyConfirmdetailsUsepolitelanguageBepatientSmilewhiletalkingAvoidmultitaskingUse apolitegreetingUse aprofessionaltoneAnswerwithin 3rings  ApologizeifinterruptingListenactivelyBepreparedSummarizekey points  Use afriendlytone  Useappropriatevolume  AvoidbackgroundnoiseIdentifyyourself  Takenotesduring thecallAvoidslang  Speak atamoderatepace

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for permission to hold
  2. End with a polite closing
  3. Ask for clarification
  4. Stay focused
  5. Speak clearly
  6. Confirm details
  7. Use polite language
  8. Be patient
  9. Smile while talking
  10. Avoid multitasking
  11. Use a polite greeting
  12. Use a professional tone
  13. Answer within 3 rings
  14. Apologize if interrupting
  15. Listen actively
  16. Be prepared
  17. Summarize key points
  18. Use a friendly tone
  19. Use appropriate volume
  20. Avoid background noise
  21. Identify yourself
  22. Take notes during the call
  23. Avoid slang
  24. Speak at a moderate pace