Ask forclarificationAsk forpermissionto holdSmilewhiletalkingUsepolitelanguageListenactivelySummarizekey points  AvoidmultitaskingBepatientEnd witha politeclosingUse afriendlytone  ApologizeifinterruptingStayfocusedUse aprofessionaltoneAvoidslang  Answerwithin 3rings  AvoidbackgroundnoiseConfirmdetailsUse apolitegreetingTakenotesduring thecallSpeakclearlySpeak atamoderatepaceIdentifyyourself  BepreparedUseappropriatevolume  Ask forclarificationAsk forpermissionto holdSmilewhiletalkingUsepolitelanguageListenactivelySummarizekey points  AvoidmultitaskingBepatientEnd witha politeclosingUse afriendlytone  ApologizeifinterruptingStayfocusedUse aprofessionaltoneAvoidslang  Answerwithin 3rings  AvoidbackgroundnoiseConfirmdetailsUse apolitegreetingTakenotesduring thecallSpeakclearlySpeak atamoderatepaceIdentifyyourself  BepreparedUseappropriatevolume  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for clarification
  2. Ask for permission to hold
  3. Smile while talking
  4. Use polite language
  5. Listen actively
  6. Summarize key points
  7. Avoid multitasking
  8. Be patient
  9. End with a polite closing
  10. Use a friendly tone
  11. Apologize if interrupting
  12. Stay focused
  13. Use a professional tone
  14. Avoid slang
  15. Answer within 3 rings
  16. Avoid background noise
  17. Confirm details
  18. Use a polite greeting
  19. Take notes during the call
  20. Speak clearly
  21. Speak at a moderate pace
  22. Identify yourself
  23. Be prepared
  24. Use appropriate volume