UsepolitelanguageEnd witha politeclosingUse aprofessionaltoneBepreparedSpeak atamoderatepaceApologizeifinterruptingTakenotesduring thecallAvoidslang  Summarizekey points  AvoidbackgroundnoiseAsk forpermissionto holdSmilewhiletalkingAvoidmultitaskingUseappropriatevolume  Answerwithin 3rings  StayfocusedSpeakclearlyIdentifyyourself  Use apolitegreetingAsk forclarificationBepatientListenactivelyUse afriendlytone  ConfirmdetailsUsepolitelanguageEnd witha politeclosingUse aprofessionaltoneBepreparedSpeak atamoderatepaceApologizeifinterruptingTakenotesduring thecallAvoidslang  Summarizekey points  AvoidbackgroundnoiseAsk forpermissionto holdSmilewhiletalkingAvoidmultitaskingUseappropriatevolume  Answerwithin 3rings  StayfocusedSpeakclearlyIdentifyyourself  Use apolitegreetingAsk forclarificationBepatientListenactivelyUse afriendlytone  Confirmdetails

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use polite language
  2. End with a polite closing
  3. Use a professional tone
  4. Be prepared
  5. Speak at a moderate pace
  6. Apologize if interrupting
  7. Take notes during the call
  8. Avoid slang
  9. Summarize key points
  10. Avoid background noise
  11. Ask for permission to hold
  12. Smile while talking
  13. Avoid multitasking
  14. Use appropriate volume
  15. Answer within 3 rings
  16. Stay focused
  17. Speak clearly
  18. Identify yourself
  19. Use a polite greeting
  20. Ask for clarification
  21. Be patient
  22. Listen actively
  23. Use a friendly tone
  24. Confirm details