AvoidmultitaskingUsepolitelanguageAsk forpermissionto holdListenactivelyTakenotesduring thecallSmilewhiletalkingUseappropriatevolume  BepatientAvoidbackgroundnoiseAvoidslang  Identifyyourself  End witha politeclosingBepreparedStayfocusedSpeakclearlyUse afriendlytone  Speak atamoderatepaceConfirmdetailsUse apolitegreetingSummarizekey points  ApologizeifinterruptingUse aprofessionaltoneAsk forclarificationAnswerwithin 3rings  AvoidmultitaskingUsepolitelanguageAsk forpermissionto holdListenactivelyTakenotesduring thecallSmilewhiletalkingUseappropriatevolume  BepatientAvoidbackgroundnoiseAvoidslang  Identifyyourself  End witha politeclosingBepreparedStayfocusedSpeakclearlyUse afriendlytone  Speak atamoderatepaceConfirmdetailsUse apolitegreetingSummarizekey points  ApologizeifinterruptingUse aprofessionaltoneAsk forclarificationAnswerwithin 3rings  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid multitasking
  2. Use polite language
  3. Ask for permission to hold
  4. Listen actively
  5. Take notes during the call
  6. Smile while talking
  7. Use appropriate volume
  8. Be patient
  9. Avoid background noise
  10. Avoid slang
  11. Identify yourself
  12. End with a polite closing
  13. Be prepared
  14. Stay focused
  15. Speak clearly
  16. Use a friendly tone
  17. Speak at a moderate pace
  18. Confirm details
  19. Use a polite greeting
  20. Summarize key points
  21. Apologize if interrupting
  22. Use a professional tone
  23. Ask for clarification
  24. Answer within 3 rings