ListenactivelyAsk forclarificationUse apolitegreetingAnswerwithin 3rings  AvoidbackgroundnoiseIdentifyyourself  StayfocusedUse afriendlytone  Takenotesduring thecallSummarizekey points  AvoidmultitaskingSpeak atamoderatepaceAsk forpermissionto holdBepatientSmilewhiletalkingUsepolitelanguageAvoidslang  SpeakclearlyBepreparedConfirmdetailsUseappropriatevolume  End witha politeclosingUse aprofessionaltoneApologizeifinterruptingListenactivelyAsk forclarificationUse apolitegreetingAnswerwithin 3rings  AvoidbackgroundnoiseIdentifyyourself  StayfocusedUse afriendlytone  Takenotesduring thecallSummarizekey points  AvoidmultitaskingSpeak atamoderatepaceAsk forpermissionto holdBepatientSmilewhiletalkingUsepolitelanguageAvoidslang  SpeakclearlyBepreparedConfirmdetailsUseappropriatevolume  End witha politeclosingUse aprofessionaltoneApologizeifinterrupting

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen actively
  2. Ask for clarification
  3. Use a polite greeting
  4. Answer within 3 rings
  5. Avoid background noise
  6. Identify yourself
  7. Stay focused
  8. Use a friendly tone
  9. Take notes during the call
  10. Summarize key points
  11. Avoid multitasking
  12. Speak at a moderate pace
  13. Ask for permission to hold
  14. Be patient
  15. Smile while talking
  16. Use polite language
  17. Avoid slang
  18. Speak clearly
  19. Be prepared
  20. Confirm details
  21. Use appropriate volume
  22. End with a polite closing
  23. Use a professional tone
  24. Apologize if interrupting