Use afriendlytone  ApologizeifinterruptingUse apolitegreetingAsk forpermissionto holdBepreparedAvoidslang  End witha politeclosingSmilewhiletalkingIdentifyyourself  Speak atamoderatepaceUse aprofessionaltoneTakenotesduring thecallAsk forclarificationStayfocusedSpeakclearlySummarizekey points  UsepolitelanguageConfirmdetailsListenactivelyBepatientUseappropriatevolume  Answerwithin 3rings  AvoidbackgroundnoiseAvoidmultitaskingUse afriendlytone  ApologizeifinterruptingUse apolitegreetingAsk forpermissionto holdBepreparedAvoidslang  End witha politeclosingSmilewhiletalkingIdentifyyourself  Speak atamoderatepaceUse aprofessionaltoneTakenotesduring thecallAsk forclarificationStayfocusedSpeakclearlySummarizekey points  UsepolitelanguageConfirmdetailsListenactivelyBepatientUseappropriatevolume  Answerwithin 3rings  AvoidbackgroundnoiseAvoidmultitasking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a friendly tone
  2. Apologize if interrupting
  3. Use a polite greeting
  4. Ask for permission to hold
  5. Be prepared
  6. Avoid slang
  7. End with a polite closing
  8. Smile while talking
  9. Identify yourself
  10. Speak at a moderate pace
  11. Use a professional tone
  12. Take notes during the call
  13. Ask for clarification
  14. Stay focused
  15. Speak clearly
  16. Summarize key points
  17. Use polite language
  18. Confirm details
  19. Listen actively
  20. Be patient
  21. Use appropriate volume
  22. Answer within 3 rings
  23. Avoid background noise
  24. Avoid multitasking