Use aprofessionaltoneIdentifyyourself  ListenactivelyUse afriendlytone  SpeakclearlyTakenotesduring thecallEnd witha politeclosingUsepolitelanguageBepreparedAnswerwithin 3rings  BepatientSmilewhiletalkingAvoidmultitaskingAsk forclarificationApologizeifinterruptingStayfocusedUse apolitegreetingAsk forpermissionto holdAvoidbackgroundnoiseConfirmdetailsSpeak atamoderatepaceSummarizekey points  Useappropriatevolume  Avoidslang  Use aprofessionaltoneIdentifyyourself  ListenactivelyUse afriendlytone  SpeakclearlyTakenotesduring thecallEnd witha politeclosingUsepolitelanguageBepreparedAnswerwithin 3rings  BepatientSmilewhiletalkingAvoidmultitaskingAsk forclarificationApologizeifinterruptingStayfocusedUse apolitegreetingAsk forpermissionto holdAvoidbackgroundnoiseConfirmdetailsSpeak atamoderatepaceSummarizekey points  Useappropriatevolume  Avoidslang  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a professional tone
  2. Identify yourself
  3. Listen actively
  4. Use a friendly tone
  5. Speak clearly
  6. Take notes during the call
  7. End with a polite closing
  8. Use polite language
  9. Be prepared
  10. Answer within 3 rings
  11. Be patient
  12. Smile while talking
  13. Avoid multitasking
  14. Ask for clarification
  15. Apologize if interrupting
  16. Stay focused
  17. Use a polite greeting
  18. Ask for permission to hold
  19. Avoid background noise
  20. Confirm details
  21. Speak at a moderate pace
  22. Summarize key points
  23. Use appropriate volume
  24. Avoid slang