Avoidslang  StayfocusedUse afriendlytone  AvoidmultitaskingSummarizekey points  Speak atamoderatepaceBepatientAnswerwithin 3rings  AvoidbackgroundnoiseAsk forpermissionto holdUsepolitelanguageSmilewhiletalkingUse apolitegreetingUse aprofessionaltoneEnd witha politeclosingAsk forclarificationTakenotesduring thecallSpeakclearlyBepreparedIdentifyyourself  ApologizeifinterruptingListenactivelyUseappropriatevolume  ConfirmdetailsAvoidslang  StayfocusedUse afriendlytone  AvoidmultitaskingSummarizekey points  Speak atamoderatepaceBepatientAnswerwithin 3rings  AvoidbackgroundnoiseAsk forpermissionto holdUsepolitelanguageSmilewhiletalkingUse apolitegreetingUse aprofessionaltoneEnd witha politeclosingAsk forclarificationTakenotesduring thecallSpeakclearlyBepreparedIdentifyyourself  ApologizeifinterruptingListenactivelyUseappropriatevolume  Confirmdetails

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid slang
  2. Stay focused
  3. Use a friendly tone
  4. Avoid multitasking
  5. Summarize key points
  6. Speak at a moderate pace
  7. Be patient
  8. Answer within 3 rings
  9. Avoid background noise
  10. Ask for permission to hold
  11. Use polite language
  12. Smile while talking
  13. Use a polite greeting
  14. Use a professional tone
  15. End with a polite closing
  16. Ask for clarification
  17. Take notes during the call
  18. Speak clearly
  19. Be prepared
  20. Identify yourself
  21. Apologize if interrupting
  22. Listen actively
  23. Use appropriate volume
  24. Confirm details