Speak atamoderatepaceAvoidmultitaskingAsk forpermissionto holdTakenotesduring thecallSmilewhiletalkingStayfocusedUsepolitelanguageUse aprofessionaltoneBepreparedListenactivelyConfirmdetailsBepatientUseappropriatevolume  Answerwithin 3rings  Summarizekey points  ApologizeifinterruptingUse afriendlytone  SpeakclearlyEnd witha politeclosingAvoidbackgroundnoiseAvoidslang  Use apolitegreetingAsk forclarificationIdentifyyourself  Speak atamoderatepaceAvoidmultitaskingAsk forpermissionto holdTakenotesduring thecallSmilewhiletalkingStayfocusedUsepolitelanguageUse aprofessionaltoneBepreparedListenactivelyConfirmdetailsBepatientUseappropriatevolume  Answerwithin 3rings  Summarizekey points  ApologizeifinterruptingUse afriendlytone  SpeakclearlyEnd witha politeclosingAvoidbackgroundnoiseAvoidslang  Use apolitegreetingAsk forclarificationIdentifyyourself  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak at a moderate pace
  2. Avoid multitasking
  3. Ask for permission to hold
  4. Take notes during the call
  5. Smile while talking
  6. Stay focused
  7. Use polite language
  8. Use a professional tone
  9. Be prepared
  10. Listen actively
  11. Confirm details
  12. Be patient
  13. Use appropriate volume
  14. Answer within 3 rings
  15. Summarize key points
  16. Apologize if interrupting
  17. Use a friendly tone
  18. Speak clearly
  19. End with a polite closing
  20. Avoid background noise
  21. Avoid slang
  22. Use a polite greeting
  23. Ask for clarification
  24. Identify yourself