ApologizeifinterruptingSummarizekey points  Speak atamoderatepaceBepatientIdentifyyourself  AvoidmultitaskingSpeakclearlySmilewhiletalkingBepreparedConfirmdetailsAvoidbackgroundnoiseAsk forclarificationUseappropriatevolume  Ask forpermissionto holdListenactivelyUse afriendlytone  StayfocusedTakenotesduring thecallUse apolitegreetingEnd witha politeclosingAvoidslang  Answerwithin 3rings  Use aprofessionaltoneUsepolitelanguageApologizeifinterruptingSummarizekey points  Speak atamoderatepaceBepatientIdentifyyourself  AvoidmultitaskingSpeakclearlySmilewhiletalkingBepreparedConfirmdetailsAvoidbackgroundnoiseAsk forclarificationUseappropriatevolume  Ask forpermissionto holdListenactivelyUse afriendlytone  StayfocusedTakenotesduring thecallUse apolitegreetingEnd witha politeclosingAvoidslang  Answerwithin 3rings  Use aprofessionaltoneUsepolitelanguage

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize if interrupting
  2. Summarize key points
  3. Speak at a moderate pace
  4. Be patient
  5. Identify yourself
  6. Avoid multitasking
  7. Speak clearly
  8. Smile while talking
  9. Be prepared
  10. Confirm details
  11. Avoid background noise
  12. Ask for clarification
  13. Use appropriate volume
  14. Ask for permission to hold
  15. Listen actively
  16. Use a friendly tone
  17. Stay focused
  18. Take notes during the call
  19. Use a polite greeting
  20. End with a polite closing
  21. Avoid slang
  22. Answer within 3 rings
  23. Use a professional tone
  24. Use polite language