BepreparedSpeak atamoderatepaceStayfocusedUsepolitelanguageAsk forclarificationListenactivelyUse aprofessionaltoneConfirmdetailsAvoidbackgroundnoiseAsk forpermissionto holdSmilewhiletalkingAvoidmultitaskingApologizeifinterruptingUseappropriatevolume  Summarizekey points  Identifyyourself  Use apolitegreetingBepatientEnd witha politeclosingAvoidslang  Answerwithin 3rings  Use afriendlytone  Takenotesduring thecallSpeakclearlyBepreparedSpeak atamoderatepaceStayfocusedUsepolitelanguageAsk forclarificationListenactivelyUse aprofessionaltoneConfirmdetailsAvoidbackgroundnoiseAsk forpermissionto holdSmilewhiletalkingAvoidmultitaskingApologizeifinterruptingUseappropriatevolume  Summarizekey points  Identifyyourself  Use apolitegreetingBepatientEnd witha politeclosingAvoidslang  Answerwithin 3rings  Use afriendlytone  Takenotesduring thecallSpeakclearly

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be prepared
  2. Speak at a moderate pace
  3. Stay focused
  4. Use polite language
  5. Ask for clarification
  6. Listen actively
  7. Use a professional tone
  8. Confirm details
  9. Avoid background noise
  10. Ask for permission to hold
  11. Smile while talking
  12. Avoid multitasking
  13. Apologize if interrupting
  14. Use appropriate volume
  15. Summarize key points
  16. Identify yourself
  17. Use a polite greeting
  18. Be patient
  19. End with a polite closing
  20. Avoid slang
  21. Answer within 3 rings
  22. Use a friendly tone
  23. Take notes during the call
  24. Speak clearly