SpeakclearlyBepatientIdentifyyourself  Ask forpermissionto holdAvoidslang  UsepolitelanguageSummarizekey points  Use aprofessionaltoneUseappropriatevolume  Use afriendlytone  StayfocusedConfirmdetailsListenactivelyAvoidbackgroundnoiseSpeak atamoderatepaceSmilewhiletalkingTakenotesduring thecallBepreparedUse apolitegreetingApologizeifinterruptingEnd witha politeclosingAnswerwithin 3rings  Ask forclarificationAvoidmultitaskingSpeakclearlyBepatientIdentifyyourself  Ask forpermissionto holdAvoidslang  UsepolitelanguageSummarizekey points  Use aprofessionaltoneUseappropriatevolume  Use afriendlytone  StayfocusedConfirmdetailsListenactivelyAvoidbackgroundnoiseSpeak atamoderatepaceSmilewhiletalkingTakenotesduring thecallBepreparedUse apolitegreetingApologizeifinterruptingEnd witha politeclosingAnswerwithin 3rings  Ask forclarificationAvoidmultitasking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak clearly
  2. Be patient
  3. Identify yourself
  4. Ask for permission to hold
  5. Avoid slang
  6. Use polite language
  7. Summarize key points
  8. Use a professional tone
  9. Use appropriate volume
  10. Use a friendly tone
  11. Stay focused
  12. Confirm details
  13. Listen actively
  14. Avoid background noise
  15. Speak at a moderate pace
  16. Smile while talking
  17. Take notes during the call
  18. Be prepared
  19. Use a polite greeting
  20. Apologize if interrupting
  21. End with a polite closing
  22. Answer within 3 rings
  23. Ask for clarification
  24. Avoid multitasking