AvoidbackgroundnoiseBepreparedTakenotesduring thecallConfirmdetailsStayfocusedSpeak atamoderatepaceApologizeifinterruptingUsepolitelanguageSpeakclearlyListenactivelyAvoidmultitaskingEnd witha politeclosingUseappropriatevolume  Answerwithin 3rings  Ask forpermissionto holdSmilewhiletalkingUse afriendlytone  Use aprofessionaltoneSummarizekey points  Ask forclarificationIdentifyyourself  BepatientAvoidslang  Use apolitegreetingAvoidbackgroundnoiseBepreparedTakenotesduring thecallConfirmdetailsStayfocusedSpeak atamoderatepaceApologizeifinterruptingUsepolitelanguageSpeakclearlyListenactivelyAvoidmultitaskingEnd witha politeclosingUseappropriatevolume  Answerwithin 3rings  Ask forpermissionto holdSmilewhiletalkingUse afriendlytone  Use aprofessionaltoneSummarizekey points  Ask forclarificationIdentifyyourself  BepatientAvoidslang  Use apolitegreeting

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid background noise
  2. Be prepared
  3. Take notes during the call
  4. Confirm details
  5. Stay focused
  6. Speak at a moderate pace
  7. Apologize if interrupting
  8. Use polite language
  9. Speak clearly
  10. Listen actively
  11. Avoid multitasking
  12. End with a polite closing
  13. Use appropriate volume
  14. Answer within 3 rings
  15. Ask for permission to hold
  16. Smile while talking
  17. Use a friendly tone
  18. Use a professional tone
  19. Summarize key points
  20. Ask for clarification
  21. Identify yourself
  22. Be patient
  23. Avoid slang
  24. Use a polite greeting