Answerwithin 3rings  Speak atamoderatepaceEnd witha politeclosingListenactivelyAsk forclarificationBepreparedAvoidbackgroundnoiseTakenotesduring thecallSpeakclearlyAvoidslang  BepatientSmilewhiletalkingStayfocusedIdentifyyourself  Use afriendlytone  Summarizekey points  ApologizeifinterruptingUsepolitelanguageAsk forpermissionto holdUseappropriatevolume  Use aprofessionaltoneAvoidmultitaskingConfirmdetailsUse apolitegreetingAnswerwithin 3rings  Speak atamoderatepaceEnd witha politeclosingListenactivelyAsk forclarificationBepreparedAvoidbackgroundnoiseTakenotesduring thecallSpeakclearlyAvoidslang  BepatientSmilewhiletalkingStayfocusedIdentifyyourself  Use afriendlytone  Summarizekey points  ApologizeifinterruptingUsepolitelanguageAsk forpermissionto holdUseappropriatevolume  Use aprofessionaltoneAvoidmultitaskingConfirmdetailsUse apolitegreeting

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer within 3 rings
  2. Speak at a moderate pace
  3. End with a polite closing
  4. Listen actively
  5. Ask for clarification
  6. Be prepared
  7. Avoid background noise
  8. Take notes during the call
  9. Speak clearly
  10. Avoid slang
  11. Be patient
  12. Smile while talking
  13. Stay focused
  14. Identify yourself
  15. Use a friendly tone
  16. Summarize key points
  17. Apologize if interrupting
  18. Use polite language
  19. Ask for permission to hold
  20. Use appropriate volume
  21. Use a professional tone
  22. Avoid multitasking
  23. Confirm details
  24. Use a polite greeting