Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Answer within 3 rings
2. Use polite language
3. Summarize key points
4. Be patient
5. Ask for permission to hold
6. Identify yourself
7. Avoid slang
8. Use appropriate volume
9. Ask for clarification
10. Apologize if interrupting
11. Take notes during the call
12. Avoid multitasking
13. Use a friendly tone
14. Use a polite greeting
15. End with a polite closing
16. Avoid background noise
17. Be prepared
18. Smile while talking
19. Listen actively
20. Use a professional tone
21. Speak clearly
22. Stay focused
23. Speak at a moderate pace
24. Confirm details