Ask forclarificationSpeak atamoderatepaceSummarizekey points  ApologizeifinterruptingAvoidslang  Answerwithin 3rings  AvoidmultitaskingSpeakclearlyTakenotesduring thecallEnd witha politeclosingUse afriendlytone  SmilewhiletalkingAsk forpermissionto holdIdentifyyourself  AvoidbackgroundnoiseListenactivelyUse apolitegreetingUse aprofessionaltoneBepatientBepreparedStayfocusedUsepolitelanguageConfirmdetailsUseappropriatevolume  Ask forclarificationSpeak atamoderatepaceSummarizekey points  ApologizeifinterruptingAvoidslang  Answerwithin 3rings  AvoidmultitaskingSpeakclearlyTakenotesduring thecallEnd witha politeclosingUse afriendlytone  SmilewhiletalkingAsk forpermissionto holdIdentifyyourself  AvoidbackgroundnoiseListenactivelyUse apolitegreetingUse aprofessionaltoneBepatientBepreparedStayfocusedUsepolitelanguageConfirmdetailsUseappropriatevolume  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for clarification
  2. Speak at a moderate pace
  3. Summarize key points
  4. Apologize if interrupting
  5. Avoid slang
  6. Answer within 3 rings
  7. Avoid multitasking
  8. Speak clearly
  9. Take notes during the call
  10. End with a polite closing
  11. Use a friendly tone
  12. Smile while talking
  13. Ask for permission to hold
  14. Identify yourself
  15. Avoid background noise
  16. Listen actively
  17. Use a polite greeting
  18. Use a professional tone
  19. Be patient
  20. Be prepared
  21. Stay focused
  22. Use polite language
  23. Confirm details
  24. Use appropriate volume