Answerwithin 3rings  UsepolitelanguageAvoidbackgroundnoiseBepreparedListenactivelySummarizekey points  Identifyyourself  Use apolitegreetingSpeak atamoderatepaceUseappropriatevolume  Takenotesduring thecallEnd witha politeclosingSpeakclearlyAsk forclarificationBepatientConfirmdetailsApologizeifinterruptingAvoidslang  Use aprofessionaltoneUse afriendlytone  StayfocusedAvoidmultitaskingAsk forpermissionto holdSmilewhiletalkingAnswerwithin 3rings  UsepolitelanguageAvoidbackgroundnoiseBepreparedListenactivelySummarizekey points  Identifyyourself  Use apolitegreetingSpeak atamoderatepaceUseappropriatevolume  Takenotesduring thecallEnd witha politeclosingSpeakclearlyAsk forclarificationBepatientConfirmdetailsApologizeifinterruptingAvoidslang  Use aprofessionaltoneUse afriendlytone  StayfocusedAvoidmultitaskingAsk forpermissionto holdSmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer within 3 rings
  2. Use polite language
  3. Avoid background noise
  4. Be prepared
  5. Listen actively
  6. Summarize key points
  7. Identify yourself
  8. Use a polite greeting
  9. Speak at a moderate pace
  10. Use appropriate volume
  11. Take notes during the call
  12. End with a polite closing
  13. Speak clearly
  14. Ask for clarification
  15. Be patient
  16. Confirm details
  17. Apologize if interrupting
  18. Avoid slang
  19. Use a professional tone
  20. Use a friendly tone
  21. Stay focused
  22. Avoid multitasking
  23. Ask for permission to hold
  24. Smile while talking