Speak atamoderatepaceAsk forclarificationAnswerwithin 3rings  End witha politeclosingAsk forpermissionto holdListenactivelyUseappropriatevolume  SmilewhiletalkingApologizeifinterruptingAvoidmultitaskingUse afriendlytone  SpeakclearlyAvoidslang  Takenotesduring thecallAvoidbackgroundnoiseBepatientIdentifyyourself  ConfirmdetailsUse apolitegreetingSummarizekey points  BepreparedUsepolitelanguageStayfocusedUse aprofessionaltoneSpeak atamoderatepaceAsk forclarificationAnswerwithin 3rings  End witha politeclosingAsk forpermissionto holdListenactivelyUseappropriatevolume  SmilewhiletalkingApologizeifinterruptingAvoidmultitaskingUse afriendlytone  SpeakclearlyAvoidslang  Takenotesduring thecallAvoidbackgroundnoiseBepatientIdentifyyourself  ConfirmdetailsUse apolitegreetingSummarizekey points  BepreparedUsepolitelanguageStayfocusedUse aprofessionaltone

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak at a moderate pace
  2. Ask for clarification
  3. Answer within 3 rings
  4. End with a polite closing
  5. Ask for permission to hold
  6. Listen actively
  7. Use appropriate volume
  8. Smile while talking
  9. Apologize if interrupting
  10. Avoid multitasking
  11. Use a friendly tone
  12. Speak clearly
  13. Avoid slang
  14. Take notes during the call
  15. Avoid background noise
  16. Be patient
  17. Identify yourself
  18. Confirm details
  19. Use a polite greeting
  20. Summarize key points
  21. Be prepared
  22. Use polite language
  23. Stay focused
  24. Use a professional tone