Use apolitegreetingBepatientEnd witha politeclosingAvoidbackgroundnoiseUsepolitelanguageSmilewhiletalkingApologizeifinterruptingBepreparedSpeak atamoderatepaceUse afriendlytone  Use aprofessionaltoneAvoidslang  Ask forpermissionto holdTakenotesduring thecallAsk forclarificationStayfocusedIdentifyyourself  AvoidmultitaskingListenactivelyUseappropriatevolume  SpeakclearlySummarizekey points  Answerwithin 3rings  ConfirmdetailsUse apolitegreetingBepatientEnd witha politeclosingAvoidbackgroundnoiseUsepolitelanguageSmilewhiletalkingApologizeifinterruptingBepreparedSpeak atamoderatepaceUse afriendlytone  Use aprofessionaltoneAvoidslang  Ask forpermissionto holdTakenotesduring thecallAsk forclarificationStayfocusedIdentifyyourself  AvoidmultitaskingListenactivelyUseappropriatevolume  SpeakclearlySummarizekey points  Answerwithin 3rings  Confirmdetails

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a polite greeting
  2. Be patient
  3. End with a polite closing
  4. Avoid background noise
  5. Use polite language
  6. Smile while talking
  7. Apologize if interrupting
  8. Be prepared
  9. Speak at a moderate pace
  10. Use a friendly tone
  11. Use a professional tone
  12. Avoid slang
  13. Ask for permission to hold
  14. Take notes during the call
  15. Ask for clarification
  16. Stay focused
  17. Identify yourself
  18. Avoid multitasking
  19. Listen actively
  20. Use appropriate volume
  21. Speak clearly
  22. Summarize key points
  23. Answer within 3 rings
  24. Confirm details