Issue apaymentto ACSend atext toinsuredCloseclaimRPOTake 25inboundcalls inone shiftMake aconnectionwith acustomerSend aCL26Resolvea CC33Setliabilitycomp negCloseclaim withnocoverageTake anFNOL -compclaimAssign SRTto reviewsubrodemandWarmtransfer callerto upper leveladjuster orADMark DelayLetterSatisfied as"yes"SendcoveragedeniallettersAdviseclaimant ofword v. wordliabilitySubmita CPWProvideempathyto acustomerAssignSubroadjusterSetcollisionhandlingcompleteCompletenavigatorwith PHSet propertydamagehandlingcompleteRespondto anLORComplete50queues inone shiftOver 60%CAT forMonday2/24/25Issue apaymentto ACSend atext toinsuredCloseclaimRPOTake 25inboundcalls inone shiftMake aconnectionwith acustomerSend aCL26Resolvea CC33Setliabilitycomp negCloseclaim withnocoverageTake anFNOL -compclaimAssign SRTto reviewsubrodemandWarmtransfer callerto upper leveladjuster orADMark DelayLetterSatisfied as"yes"SendcoveragedeniallettersAdviseclaimant ofword v. wordliabilitySubmita CPWProvideempathyto acustomerAssignSubroadjusterSetcollisionhandlingcompleteCompletenavigatorwith PHSet propertydamagehandlingcompleteRespondto anLORComplete50queues inone shiftOver 60%CAT forMonday2/24/25

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue a payment to AC
  2. Send a text to insured
  3. Close claim RPO
  4. Take 25 inbound calls in one shift
  5. Make a connection with a customer
  6. Send a CL26
  7. Resolve a CC33
  8. Set liability comp neg
  9. Close claim with no coverage
  10. Take an FNOL -comp claim
  11. Assign SRT to review subro demand
  12. Warm transfer caller to upper level adjuster or AD
  13. Mark Delay Letter Satisfied as "yes"
  14. Send coverage denial letters
  15. Advise claimant of word v. word liability
  16. Submit a CPW
  17. Provide empathy to a customer
  18. Assign Subro adjuster
  19. Set collision handling complete
  20. Complete navigator with PH
  21. Set property damage handling complete
  22. Respond to an LOR
  23. Complete 50 queues in one shift
  24. Over 60% CAT for Monday 2/24/25