CloseclaimRPOSendcoveragedeniallettersAdviseclaimant ofword v. wordliabilitySetliabilitycomp negSetcollisionhandlingcompleteMake aconnectionwith acustomerSend atext toinsuredWarmtransfer callerto upper leveladjuster orADResolvea CC33Respondto anLORCompletenavigatorwith PHComplete50queues inone shiftProvideempathyto acustomerMark DelayLetterSatisfied as"yes"Take anFNOL -compclaimAssignSubroadjusterOver 60%CAT forMonday2/24/25Closeclaim withnocoverageSubmita CPWSend aCL26Issue apaymentto ACAssign SRTto reviewsubrodemandTake 25inboundcalls inone shiftSet propertydamagehandlingcompleteCloseclaimRPOSendcoveragedeniallettersAdviseclaimant ofword v. wordliabilitySetliabilitycomp negSetcollisionhandlingcompleteMake aconnectionwith acustomerSend atext toinsuredWarmtransfer callerto upper leveladjuster orADResolvea CC33Respondto anLORCompletenavigatorwith PHComplete50queues inone shiftProvideempathyto acustomerMark DelayLetterSatisfied as"yes"Take anFNOL -compclaimAssignSubroadjusterOver 60%CAT forMonday2/24/25Closeclaim withnocoverageSubmita CPWSend aCL26Issue apaymentto ACAssign SRTto reviewsubrodemandTake 25inboundcalls inone shiftSet propertydamagehandlingcomplete

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close claim RPO
  2. Send coverage denial letters
  3. Advise claimant of word v. word liability
  4. Set liability comp neg
  5. Set collision handling complete
  6. Make a connection with a customer
  7. Send a text to insured
  8. Warm transfer caller to upper level adjuster or AD
  9. Resolve a CC33
  10. Respond to an LOR
  11. Complete navigator with PH
  12. Complete 50 queues in one shift
  13. Provide empathy to a customer
  14. Mark Delay Letter Satisfied as "yes"
  15. Take an FNOL -comp claim
  16. Assign Subro adjuster
  17. Over 60% CAT for Monday 2/24/25
  18. Close claim with no coverage
  19. Submit a CPW
  20. Send a CL26
  21. Issue a payment to AC
  22. Assign SRT to review subro demand
  23. Take 25 inbound calls in one shift
  24. Set property damage handling complete