Take anFNOL -compclaimIssue apaymentto ACRespondto anLORProvideempathyto acustomerMark DelayLetterSatisfied as"yes"SendcoveragedeniallettersSend aCL26Over 60%CAT forMonday2/24/25Submita CPWAssign SRTto reviewsubrodemandResolvea CC33Setliabilitycomp negMake aconnectionwith acustomerCloseclaimRPOTake 25inboundcalls inone shiftSetcollisionhandlingcompleteWarmtransfer callerto upper leveladjuster orADAssignSubroadjusterCloseclaim withnocoverageAdviseclaimant ofword v. wordliabilityComplete50queues inone shiftCompletenavigatorwith PHSet propertydamagehandlingcompleteSend atext toinsuredTake anFNOL -compclaimIssue apaymentto ACRespondto anLORProvideempathyto acustomerMark DelayLetterSatisfied as"yes"SendcoveragedeniallettersSend aCL26Over 60%CAT forMonday2/24/25Submita CPWAssign SRTto reviewsubrodemandResolvea CC33Setliabilitycomp negMake aconnectionwith acustomerCloseclaimRPOTake 25inboundcalls inone shiftSetcollisionhandlingcompleteWarmtransfer callerto upper leveladjuster orADAssignSubroadjusterCloseclaim withnocoverageAdviseclaimant ofword v. wordliabilityComplete50queues inone shiftCompletenavigatorwith PHSet propertydamagehandlingcompleteSend atext toinsured

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take an FNOL -comp claim
  2. Issue a payment to AC
  3. Respond to an LOR
  4. Provide empathy to a customer
  5. Mark Delay Letter Satisfied as "yes"
  6. Send coverage denial letters
  7. Send a CL26
  8. Over 60% CAT for Monday 2/24/25
  9. Submit a CPW
  10. Assign SRT to review subro demand
  11. Resolve a CC33
  12. Set liability comp neg
  13. Make a connection with a customer
  14. Close claim RPO
  15. Take 25 inbound calls in one shift
  16. Set collision handling complete
  17. Warm transfer caller to upper level adjuster or AD
  18. Assign Subro adjuster
  19. Close claim with no coverage
  20. Advise claimant of word v. word liability
  21. Complete 50 queues in one shift
  22. Complete navigator with PH
  23. Set property damage handling complete
  24. Send a text to insured