Warmtransfer callerto upper leveladjuster orADAssignSubroadjusterSubmita CPWAssign SRTto reviewsubrodemandOver 60%CAT forMonday2/24/25SetcollisionhandlingcompleteMark DelayLetterSatisfied as"yes"Completenavigatorwith PHCloseclaimRPOMake aconnectionwith acustomerTake anFNOL -compclaimIssue apaymentto ACSend atext toinsuredProvideempathyto acustomerComplete50queues inone shiftSetliabilitycomp negSet propertydamagehandlingcompleteResolvea CC33SendcoveragedeniallettersRespondto anLORAdviseclaimant ofword v. wordliabilitySend aCL26Closeclaim withnocoverageTake 25inboundcalls inone shiftWarmtransfer callerto upper leveladjuster orADAssignSubroadjusterSubmita CPWAssign SRTto reviewsubrodemandOver 60%CAT forMonday2/24/25SetcollisionhandlingcompleteMark DelayLetterSatisfied as"yes"Completenavigatorwith PHCloseclaimRPOMake aconnectionwith acustomerTake anFNOL -compclaimIssue apaymentto ACSend atext toinsuredProvideempathyto acustomerComplete50queues inone shiftSetliabilitycomp negSet propertydamagehandlingcompleteResolvea CC33SendcoveragedeniallettersRespondto anLORAdviseclaimant ofword v. wordliabilitySend aCL26Closeclaim withnocoverageTake 25inboundcalls inone shift

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer caller to upper level adjuster or AD
  2. Assign Subro adjuster
  3. Submit a CPW
  4. Assign SRT to review subro demand
  5. Over 60% CAT for Monday 2/24/25
  6. Set collision handling complete
  7. Mark Delay Letter Satisfied as "yes"
  8. Complete navigator with PH
  9. Close claim RPO
  10. Make a connection with a customer
  11. Take an FNOL -comp claim
  12. Issue a payment to AC
  13. Send a text to insured
  14. Provide empathy to a customer
  15. Complete 50 queues in one shift
  16. Set liability comp neg
  17. Set property damage handling complete
  18. Resolve a CC33
  19. Send coverage denial letters
  20. Respond to an LOR
  21. Advise claimant of word v. word liability
  22. Send a CL26
  23. Close claim with no coverage
  24. Take 25 inbound calls in one shift