Issue apaymentto ACTake anFNOL -compclaimSetcollisionhandlingcompleteProvideempathyto acustomerTake 25inboundcalls inone shiftWarmtransfer callerto upper leveladjuster orADSetliabilitycomp negOver 60%CAT forMonday2/24/25Resolvea CC33Adviseclaimant ofword v. wordliabilityCloseclaim withnocoverageSubmita CPWCloseclaimRPOSendcoveragedeniallettersSet propertydamagehandlingcompleteMark DelayLetterSatisfied as"yes"Send aCL26Complete50queues inone shiftSend atext toinsuredMake aconnectionwith acustomerAssign SRTto reviewsubrodemandCompletenavigatorwith PHRespondto anLORAssignSubroadjusterIssue apaymentto ACTake anFNOL -compclaimSetcollisionhandlingcompleteProvideempathyto acustomerTake 25inboundcalls inone shiftWarmtransfer callerto upper leveladjuster orADSetliabilitycomp negOver 60%CAT forMonday2/24/25Resolvea CC33Adviseclaimant ofword v. wordliabilityCloseclaim withnocoverageSubmita CPWCloseclaimRPOSendcoveragedeniallettersSet propertydamagehandlingcompleteMark DelayLetterSatisfied as"yes"Send aCL26Complete50queues inone shiftSend atext toinsuredMake aconnectionwith acustomerAssign SRTto reviewsubrodemandCompletenavigatorwith PHRespondto anLORAssignSubroadjuster

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue a payment to AC
  2. Take an FNOL -comp claim
  3. Set collision handling complete
  4. Provide empathy to a customer
  5. Take 25 inbound calls in one shift
  6. Warm transfer caller to upper level adjuster or AD
  7. Set liability comp neg
  8. Over 60% CAT for Monday 2/24/25
  9. Resolve a CC33
  10. Advise claimant of word v. word liability
  11. Close claim with no coverage
  12. Submit a CPW
  13. Close claim RPO
  14. Send coverage denial letters
  15. Set property damage handling complete
  16. Mark Delay Letter Satisfied as "yes"
  17. Send a CL26
  18. Complete 50 queues in one shift
  19. Send a text to insured
  20. Make a connection with a customer
  21. Assign SRT to review subro demand
  22. Complete navigator with PH
  23. Respond to an LOR
  24. Assign Subro adjuster