Submita CPWProvideempathyto acustomerSetcollisionhandlingcompleteSend aCL26AssignSubroadjusterCompletenavigatorwith PHCloseclaimRPOSet propertydamagehandlingcompleteTake anFNOL -compclaimResolvea CC33Setliabilitycomp negTake 25inboundcalls inone shiftMark DelayLetterSatisfied as"yes"Make aconnectionwith acustomerAdviseclaimant ofword v. wordliabilitySendcoveragedeniallettersCloseclaim withnocoverageAssign SRTto reviewsubrodemandIssue apaymentto ACComplete50queues inone shiftWarmtransfer callerto upper leveladjuster orADOver 60%CAT forMonday2/24/25Respondto anLORSend atext toinsuredSubmita CPWProvideempathyto acustomerSetcollisionhandlingcompleteSend aCL26AssignSubroadjusterCompletenavigatorwith PHCloseclaimRPOSet propertydamagehandlingcompleteTake anFNOL -compclaimResolvea CC33Setliabilitycomp negTake 25inboundcalls inone shiftMark DelayLetterSatisfied as"yes"Make aconnectionwith acustomerAdviseclaimant ofword v. wordliabilitySendcoveragedeniallettersCloseclaim withnocoverageAssign SRTto reviewsubrodemandIssue apaymentto ACComplete50queues inone shiftWarmtransfer callerto upper leveladjuster orADOver 60%CAT forMonday2/24/25Respondto anLORSend atext toinsured

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submit a CPW
  2. Provide empathy to a customer
  3. Set collision handling complete
  4. Send a CL26
  5. Assign Subro adjuster
  6. Complete navigator with PH
  7. Close claim RPO
  8. Set property damage handling complete
  9. Take an FNOL -comp claim
  10. Resolve a CC33
  11. Set liability comp neg
  12. Take 25 inbound calls in one shift
  13. Mark Delay Letter Satisfied as "yes"
  14. Make a connection with a customer
  15. Advise claimant of word v. word liability
  16. Send coverage denial letters
  17. Close claim with no coverage
  18. Assign SRT to review subro demand
  19. Issue a payment to AC
  20. Complete 50 queues in one shift
  21. Warm transfer caller to upper level adjuster or AD
  22. Over 60% CAT for Monday 2/24/25
  23. Respond to an LOR
  24. Send a text to insured