CloseclaimRPOSend aCL26Warmtransfer callerto upper leveladjuster orADCloseclaim withnocoverageComplete50queues inone shiftSendcoveragedeniallettersOver 60%CAT forMonday2/24/25AssignSubroadjusterIssue apaymentto ACTake 25inboundcalls inone shiftSetcollisionhandlingcompleteSet propertydamagehandlingcompleteSend atext toinsuredResolvea CC33Completenavigatorwith PHMake aconnectionwith acustomerRespondto anLORTake anFNOL -compclaimSetliabilitycomp negProvideempathyto acustomerAdviseclaimant ofword v. wordliabilitySubmita CPWAssign SRTto reviewsubrodemandMark DelayLetterSatisfied as"yes"CloseclaimRPOSend aCL26Warmtransfer callerto upper leveladjuster orADCloseclaim withnocoverageComplete50queues inone shiftSendcoveragedeniallettersOver 60%CAT forMonday2/24/25AssignSubroadjusterIssue apaymentto ACTake 25inboundcalls inone shiftSetcollisionhandlingcompleteSet propertydamagehandlingcompleteSend atext toinsuredResolvea CC33Completenavigatorwith PHMake aconnectionwith acustomerRespondto anLORTake anFNOL -compclaimSetliabilitycomp negProvideempathyto acustomerAdviseclaimant ofword v. wordliabilitySubmita CPWAssign SRTto reviewsubrodemandMark DelayLetterSatisfied as"yes"

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close claim RPO
  2. Send a CL26
  3. Warm transfer caller to upper level adjuster or AD
  4. Close claim with no coverage
  5. Complete 50 queues in one shift
  6. Send coverage denial letters
  7. Over 60% CAT for Monday 2/24/25
  8. Assign Subro adjuster
  9. Issue a payment to AC
  10. Take 25 inbound calls in one shift
  11. Set collision handling complete
  12. Set property damage handling complete
  13. Send a text to insured
  14. Resolve a CC33
  15. Complete navigator with PH
  16. Make a connection with a customer
  17. Respond to an LOR
  18. Take an FNOL -comp claim
  19. Set liability comp neg
  20. Provide empathy to a customer
  21. Advise claimant of word v. word liability
  22. Submit a CPW
  23. Assign SRT to review subro demand
  24. Mark Delay Letter Satisfied as "yes"