Provideempathyto acustomerCloseclaim withnocoverageAssignSubroadjusterSet propertydamagehandlingcompleteSetcollisionhandlingcompleteIssue apaymentto ACSend aCL26Adviseclaimant ofword v. wordliabilityOver 60%CAT forMonday2/24/25SendcoveragedeniallettersMark DelayLetterSatisfied as"yes"Submita CPWSetliabilitycomp negTake anFNOL -compclaimRespondto anLORComplete50queues inone shiftAssign SRTto reviewsubrodemandMake aconnectionwith acustomerCloseclaimRPOWarmtransfer callerto upper leveladjuster orADTake 25inboundcalls inone shiftResolvea CC33Completenavigatorwith PHSend atext toinsuredProvideempathyto acustomerCloseclaim withnocoverageAssignSubroadjusterSet propertydamagehandlingcompleteSetcollisionhandlingcompleteIssue apaymentto ACSend aCL26Adviseclaimant ofword v. wordliabilityOver 60%CAT forMonday2/24/25SendcoveragedeniallettersMark DelayLetterSatisfied as"yes"Submita CPWSetliabilitycomp negTake anFNOL -compclaimRespondto anLORComplete50queues inone shiftAssign SRTto reviewsubrodemandMake aconnectionwith acustomerCloseclaimRPOWarmtransfer callerto upper leveladjuster orADTake 25inboundcalls inone shiftResolvea CC33Completenavigatorwith PHSend atext toinsured

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide empathy to a customer
  2. Close claim with no coverage
  3. Assign Subro adjuster
  4. Set property damage handling complete
  5. Set collision handling complete
  6. Issue a payment to AC
  7. Send a CL26
  8. Advise claimant of word v. word liability
  9. Over 60% CAT for Monday 2/24/25
  10. Send coverage denial letters
  11. Mark Delay Letter Satisfied as "yes"
  12. Submit a CPW
  13. Set liability comp neg
  14. Take an FNOL -comp claim
  15. Respond to an LOR
  16. Complete 50 queues in one shift
  17. Assign SRT to review subro demand
  18. Make a connection with a customer
  19. Close claim RPO
  20. Warm transfer caller to upper level adjuster or AD
  21. Take 25 inbound calls in one shift
  22. Resolve a CC33
  23. Complete navigator with PH
  24. Send a text to insured