Warmtransfer callerto upper leveladjuster orADCompletenavigatorwith PHAssignSubroadjusterTake anFNOL -compclaimSubmita CPWSet propertydamagehandlingcompleteMark DelayLetterSatisfied as"yes"Complete50queues inone shiftAdviseclaimant ofword v. wordliabilitySend atext toinsuredCloseclaim withnocoverageTake 25inboundcalls inone shiftOver 60%CAT forMonday2/24/25Send aCL26Issue apaymentto ACSendcoveragedeniallettersCloseclaimRPORespondto anLORProvideempathyto acustomerSetliabilitycomp negMake aconnectionwith acustomerResolvea CC33Assign SRTto reviewsubrodemandSetcollisionhandlingcompleteWarmtransfer callerto upper leveladjuster orADCompletenavigatorwith PHAssignSubroadjusterTake anFNOL -compclaimSubmita CPWSet propertydamagehandlingcompleteMark DelayLetterSatisfied as"yes"Complete50queues inone shiftAdviseclaimant ofword v. wordliabilitySend atext toinsuredCloseclaim withnocoverageTake 25inboundcalls inone shiftOver 60%CAT forMonday2/24/25Send aCL26Issue apaymentto ACSendcoveragedeniallettersCloseclaimRPORespondto anLORProvideempathyto acustomerSetliabilitycomp negMake aconnectionwith acustomerResolvea CC33Assign SRTto reviewsubrodemandSetcollisionhandlingcomplete

ICS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer caller to upper level adjuster or AD
  2. Complete navigator with PH
  3. Assign Subro adjuster
  4. Take an FNOL -comp claim
  5. Submit a CPW
  6. Set property damage handling complete
  7. Mark Delay Letter Satisfied as "yes"
  8. Complete 50 queues in one shift
  9. Advise claimant of word v. word liability
  10. Send a text to insured
  11. Close claim with no coverage
  12. Take 25 inbound calls in one shift
  13. Over 60% CAT for Monday 2/24/25
  14. Send a CL26
  15. Issue a payment to AC
  16. Send coverage denial letters
  17. Close claim RPO
  18. Respond to an LOR
  19. Provide empathy to a customer
  20. Set liability comp neg
  21. Make a connection with a customer
  22. Resolve a CC33
  23. Assign SRT to review subro demand
  24. Set collision handling complete