Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer Loyalty
Free!
Resolution Time
Personalization
Case Management
Customer Retention
Customer Churn
Customer Journey
Net Promoter Score (NPS)
Empathy
Customer Experience
Customer Effort Score (CES)
Customer Satisfaction
Customer Success
Voice of the Customer
Service Level Agreement (SLA)
Live Chat
Self-Service
Call Center
First Call Resolution (FCR)
Knowledge Base
Proactive Support
Omnichannel Support
Ticket Escalation
Customer Advocacy
Customer Feedback