Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer Experience
Customer Success
Net Promoter Score (NPS)
Ticket Escalation
Personalization
Free!
Omnichannel Support
Customer Churn
Call Center
Self-Service
Knowledge Base
Empathy
Case Management
Service Level Agreement (SLA)
Customer Feedback
Customer Effort Score (CES)
Customer Journey
Customer Loyalty
Voice of the Customer
Customer Retention
Customer Satisfaction
Resolution Time
Customer Advocacy
First Call Resolution (FCR)
Proactive Support
Live Chat