Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Resolution Time
Customer Advocacy
Knowledge Base
Customer Experience
Customer Journey
Customer Retention
Customer Feedback
Voice of the Customer
First Call Resolution (FCR)
Free!
Customer Loyalty
Call Center
Proactive Support
Personalization
Self-Service
Live Chat
Net Promoter Score (NPS)
Ticket Escalation
Omnichannel Support
Case Management
Service Level Agreement (SLA)
Customer Success
Customer Churn
Empathy
Customer Satisfaction
Customer Effort Score (CES)