Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Voice of the Customer
Customer Effort Score (CES)
Ticket Escalation
Customer Loyalty
Omnichannel Support
Self-Service
Service Level Agreement (SLA)
Proactive Support
Customer Feedback
Customer Success
Customer Journey
Customer Retention
Customer Advocacy
Knowledge Base
Net Promoter Score (NPS)
Customer Satisfaction
Call Center
Resolution Time
Case Management
Personalization
Customer Churn
Empathy
Free!
Customer Experience
First Call Resolution (FCR)
Live Chat