Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Net Promoter Score (NPS)
Knowledge Base
Omnichannel Support
Personalization
Customer Satisfaction
Voice of the Customer
First Call Resolution (FCR)
Customer Churn
Customer Loyalty
Empathy
Proactive Support
Customer Advocacy
Ticket Escalation
Customer Feedback
Self-Service
Customer Retention
Resolution Time
Free!
Case Management
Customer Success
Customer Effort Score (CES)
Customer Journey
Customer Experience
Live Chat
Call Center
Service Level Agreement (SLA)