Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

First Call Resolution (FCR)
Customer Success
Customer Satisfaction
Case Management
Voice of the Customer
Call Center
Ticket Escalation
Omnichannel Support
Customer Churn
Customer Feedback
Resolution Time
Customer Retention
Net Promoter Score (NPS)
Self-Service
Live Chat
Proactive Support
Customer Journey
Customer Advocacy
Knowledge Base
Service Level Agreement (SLA)
Empathy
Customer Experience
Customer Loyalty
Free!
Customer Effort Score (CES)
Personalization