Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Omnichannel Support
Customer Loyalty
First Call Resolution (FCR)
Free!
Ticket Escalation
Self-Service
Live Chat
Voice of the Customer
Service Level Agreement (SLA)
Customer Success
Customer Churn
Empathy
Customer Retention
Knowledge Base
Call Center
Customer Effort Score (CES)
Proactive Support
Customer Satisfaction
Personalization
Net Promoter Score (NPS)
Customer Journey
Case Management
Customer Feedback
Customer Experience
Customer Advocacy
Resolution Time