Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer Success
Customer Experience
Personalization
Case Management
Customer Loyalty
Live Chat
Empathy
Resolution Time
Knowledge Base
Customer Satisfaction
Customer Advocacy
Voice of the Customer
Net Promoter Score (NPS)
Customer Retention
Customer Churn
Customer Feedback
Service Level Agreement (SLA)
Call Center
Proactive Support
Free!
Customer Journey
Self-Service
Customer Effort Score (CES)
Ticket Escalation
Omnichannel Support
First Call Resolution (FCR)