OmnichannelSupportCustomerExperienceCustomerJourneyCustomerAdvocacyServiceLevelAgreement(SLA)KnowledgeBaseCustomerLoyaltyFree!CustomerFeedbackCustomerEffortScore(CES)ProactiveSupportCustomerChurnPersonalizationNetPromoterScore(NPS)CustomerSuccessFirst CallResolution(FCR)CallCenterCaseManagementSelf-ServiceResolutionTimeLiveChatVoice oftheCustomerCustomerSatisfactionEmpathyTicketEscalationCustomerRetentionOmnichannelSupportCustomerExperienceCustomerJourneyCustomerAdvocacyServiceLevelAgreement(SLA)KnowledgeBaseCustomerLoyaltyFree!CustomerFeedbackCustomerEffortScore(CES)ProactiveSupportCustomerChurnPersonalizationNetPromoterScore(NPS)CustomerSuccessFirst CallResolution(FCR)CallCenterCaseManagementSelf-ServiceResolutionTimeLiveChatVoice oftheCustomerCustomerSatisfactionEmpathyTicketEscalationCustomerRetention

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Omnichannel Support
  2. Customer Experience
  3. Customer Journey
  4. Customer Advocacy
  5. Service Level Agreement (SLA)
  6. Knowledge Base
  7. Customer Loyalty
  8. Free!
  9. Customer Feedback
  10. Customer Effort Score (CES)
  11. Proactive Support
  12. Customer Churn
  13. Personalization
  14. Net Promoter Score (NPS)
  15. Customer Success
  16. First Call Resolution (FCR)
  17. Call Center
  18. Case Management
  19. Self-Service
  20. Resolution Time
  21. Live Chat
  22. Voice of the Customer
  23. Customer Satisfaction
  24. Empathy
  25. Ticket Escalation
  26. Customer Retention