CustomerFeedbackTicketEscalationCustomerRetentionKnowledgeBaseCustomerAdvocacyCustomerJourneySelf-ServiceEmpathyCustomerLoyaltyProactiveSupportVoice oftheCustomerFirst CallResolution(FCR)NetPromoterScore(NPS)ResolutionTimeLiveChatCallCenterServiceLevelAgreement(SLA)CustomerSuccessCustomerEffortScore(CES)CustomerChurnPersonalizationOmnichannelSupportCustomerExperienceCaseManagementFree!CustomerSatisfactionCustomerFeedbackTicketEscalationCustomerRetentionKnowledgeBaseCustomerAdvocacyCustomerJourneySelf-ServiceEmpathyCustomerLoyaltyProactiveSupportVoice oftheCustomerFirst CallResolution(FCR)NetPromoterScore(NPS)ResolutionTimeLiveChatCallCenterServiceLevelAgreement(SLA)CustomerSuccessCustomerEffortScore(CES)CustomerChurnPersonalizationOmnichannelSupportCustomerExperienceCaseManagementFree!CustomerSatisfaction

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Feedback
  2. Ticket Escalation
  3. Customer Retention
  4. Knowledge Base
  5. Customer Advocacy
  6. Customer Journey
  7. Self-Service
  8. Empathy
  9. Customer Loyalty
  10. Proactive Support
  11. Voice of the Customer
  12. First Call Resolution (FCR)
  13. Net Promoter Score (NPS)
  14. Resolution Time
  15. Live Chat
  16. Call Center
  17. Service Level Agreement (SLA)
  18. Customer Success
  19. Customer Effort Score (CES)
  20. Customer Churn
  21. Personalization
  22. Omnichannel Support
  23. Customer Experience
  24. Case Management
  25. Free!
  26. Customer Satisfaction