Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Personalization
Proactive Support
Customer Journey
Knowledge Base
Omnichannel Support
Customer Advocacy
Customer Retention
Customer Churn
Call Center
Ticket Escalation
Self-Service
Customer Effort Score (CES)
Voice of the Customer
First Call Resolution (FCR)
Customer Success
Free!
Customer Feedback
Empathy
Customer Loyalty
Case Management
Resolution Time
Net Promoter Score (NPS)
Customer Satisfaction
Service Level Agreement (SLA)
Live Chat
Customer Experience