Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

First Call Resolution (FCR)
Customer Journey
Customer Retention
Omnichannel Support
Self-Service
Customer Loyalty
Resolution Time
Proactive Support
Knowledge Base
Personalization
Empathy
Voice of the Customer
Customer Advocacy
Free!
Customer Experience
Ticket Escalation
Customer Success
Net Promoter Score (NPS)
Live Chat
Customer Effort Score (CES)
Customer Churn
Call Center
Case Management
Customer Satisfaction
Service Level Agreement (SLA)
Customer Feedback