OmnichannelSupportTicketEscalationProactiveSupportResolutionTimeCustomerLoyaltyVoice oftheCustomerCustomerSuccessNetPromoterScore(NPS)CustomerSatisfactionFirst CallResolution(FCR)CustomerExperienceCustomerRetentionServiceLevelAgreement(SLA)PersonalizationCustomerChurnEmpathyCaseManagementCustomerJourneyCustomerFeedbackCustomerEffortScore(CES)LiveChatCallCenterCustomerAdvocacyFree!Self-ServiceKnowledgeBaseOmnichannelSupportTicketEscalationProactiveSupportResolutionTimeCustomerLoyaltyVoice oftheCustomerCustomerSuccessNetPromoterScore(NPS)CustomerSatisfactionFirst CallResolution(FCR)CustomerExperienceCustomerRetentionServiceLevelAgreement(SLA)PersonalizationCustomerChurnEmpathyCaseManagementCustomerJourneyCustomerFeedbackCustomerEffortScore(CES)LiveChatCallCenterCustomerAdvocacyFree!Self-ServiceKnowledgeBase

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Omnichannel Support
  2. Ticket Escalation
  3. Proactive Support
  4. Resolution Time
  5. Customer Loyalty
  6. Voice of the Customer
  7. Customer Success
  8. Net Promoter Score (NPS)
  9. Customer Satisfaction
  10. First Call Resolution (FCR)
  11. Customer Experience
  12. Customer Retention
  13. Service Level Agreement (SLA)
  14. Personalization
  15. Customer Churn
  16. Empathy
  17. Case Management
  18. Customer Journey
  19. Customer Feedback
  20. Customer Effort Score (CES)
  21. Live Chat
  22. Call Center
  23. Customer Advocacy
  24. Free!
  25. Self-Service
  26. Knowledge Base