Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Ticket Escalation
Free!
Customer Journey
Customer Effort Score (CES)
Customer Churn
Customer Experience
Empathy
Knowledge Base
Live Chat
Customer Loyalty
Service Level Agreement (SLA)
Customer Satisfaction
Resolution Time
Net Promoter Score (NPS)
First Call Resolution (FCR)
Proactive Support
Customer Advocacy
Customer Success
Customer Feedback
Personalization
Self-Service
Customer Retention
Call Center
Omnichannel Support
Case Management
Voice of the Customer