Summarizekey points  Useappropriatevolume  AvoidbackgroundnoiseConfirmdetailsTakenotesduring thecallSpeak atamoderatepaceAvoidmultitaskingAsk forclarificationAsk forpermissionto holdListenactively Answerwithin 3 rings   ApologizeifinterruptingAvoidslang  Use aprofessionaltoneStayfocusedSmilewhiletalkingUse afriendlytone  SpeakclearlyEnd witha politeclosingIdentifyyourself  UsepolitelanguageBepatientBepreparedUse apolitegreetingSummarizekey points  Useappropriatevolume  AvoidbackgroundnoiseConfirmdetailsTakenotesduring thecallSpeak atamoderatepaceAvoidmultitaskingAsk forclarificationAsk forpermissionto holdListenactively Answerwithin 3 rings   ApologizeifinterruptingAvoidslang  Use aprofessionaltoneStayfocusedSmilewhiletalkingUse afriendlytone  SpeakclearlyEnd witha politeclosingIdentifyyourself  UsepolitelanguageBepatientBepreparedUse apolitegreeting

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
N
5
B
6
B
7
I
8
G
9
B
10
G
11
B
12
N
13
I
14
O
15
N
16
B
17
O
18
N
19
O
20
G
21
I
22
G
23
G
24
I
  1. O-Summarize key points
  2. O-Use appropriate volume
  3. I-Avoid background noise
  4. N-Confirm details
  5. B-Take notes during the call
  6. B-Speak at a moderate pace
  7. I-Avoid multitasking
  8. G-Ask for clarification
  9. B-Ask for permission to hold
  10. G-Listen actively
  11. B- Answer within 3 rings
  12. N-Apologize if interrupting
  13. I-Avoid slang
  14. O-Use a professional tone
  15. N-Stay focused
  16. B-Smile while talking
  17. O-Use a friendly tone
  18. N-Speak clearly
  19. O-End with a polite closing
  20. G-Identify yourself
  21. I-Use polite language
  22. G-Be patient
  23. G-Be prepared
  24. I-Use a polite greeting