Speak at a moderate pace Use a polite greeting Avoid multitasking Avoid slang Speak clearly Ask for clarification Be patient Use a friendly tone Use a professional tone Identify yourself Use polite language Ask for permission to hold Answer within 3 rings Smile while talking End with a polite closing Avoid background noise Use appropriate volume Take notes during the call Be prepared Apologize if interrupting Confirm details Summarize key points Listen actively Stay focused Speak at a moderate pace Use a polite greeting Avoid multitasking Avoid slang Speak clearly Ask for clarification Be patient Use a friendly tone Use a professional tone Identify yourself Use polite language Ask for permission to hold Answer within 3 rings Smile while talking End with a polite closing Avoid background noise Use appropriate volume Take notes during the call Be prepared Apologize if interrupting Confirm details Summarize key points Listen actively Stay focused
(Print)
B-Speak at a moderate pace
I-Use a polite greeting
I-Avoid multitasking
I-Avoid slang
N-Speak clearly
G-Ask for clarification
G-Be patient
O-Use a friendly tone
O-Use a professional tone
G-Identify yourself
I-Use polite language
B-Ask for permission to hold
B-
Answer within 3 rings
B-Smile while talking
O-End with a polite closing
I-Avoid background noise
O-Use appropriate volume
B-Take notes during the call
G-Be prepared
N-Apologize if interrupting
N-Confirm details
O-Summarize key points
G-Listen actively
N-Stay focused
