BepatientUseappropriatevolume  UsepolitelanguageAvoidslang  SpeakclearlyTakenotesduring thecallApologizeifinterruptingListenactivelyStayfocusedSmilewhiletalkingSummarizekey points  AvoidbackgroundnoiseBepreparedAsk forpermissionto holdSpeak atamoderatepaceConfirmdetails Answerwithin 3 rings   Use afriendlytone  Use aprofessionaltoneUse apolitegreetingAvoidmultitaskingEnd witha politeclosingAsk forclarificationIdentifyyourself  BepatientUseappropriatevolume  UsepolitelanguageAvoidslang  SpeakclearlyTakenotesduring thecallApologizeifinterruptingListenactivelyStayfocusedSmilewhiletalkingSummarizekey points  AvoidbackgroundnoiseBepreparedAsk forpermissionto holdSpeak atamoderatepaceConfirmdetails Answerwithin 3 rings   Use afriendlytone  Use aprofessionaltoneUse apolitegreetingAvoidmultitaskingEnd witha politeclosingAsk forclarificationIdentifyyourself  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
I
5
N
6
B
7
N
8
G
9
N
10
B
11
O
12
I
13
G
14
B
15
B
16
N
17
B
18
O
19
O
20
I
21
I
22
O
23
G
24
G
  1. G-Be patient
  2. O-Use appropriate volume
  3. I-Use polite language
  4. I-Avoid slang
  5. N-Speak clearly
  6. B-Take notes during the call
  7. N-Apologize if interrupting
  8. G-Listen actively
  9. N-Stay focused
  10. B-Smile while talking
  11. O-Summarize key points
  12. I-Avoid background noise
  13. G-Be prepared
  14. B-Ask for permission to hold
  15. B-Speak at a moderate pace
  16. N-Confirm details
  17. B- Answer within 3 rings
  18. O-Use a friendly tone
  19. O-Use a professional tone
  20. I-Use a polite greeting
  21. I-Avoid multitasking
  22. O-End with a polite closing
  23. G-Ask for clarification
  24. G-Identify yourself