Use aprofessionaltoneAvoidbackgroundnoiseSummarizekey points  BepatientConfirmdetailsSmilewhiletalkingUseappropriatevolume  BepreparedStayfocusedAsk forpermissionto holdListenactivelyUsepolitelanguageUse afriendlytone  Ask forclarificationIdentifyyourself  Takenotesduring thecallSpeak atamoderatepace Answerwithin 3 rings   Use apolitegreetingAvoidmultitaskingSpeakclearlyAvoidslang  ApologizeifinterruptingEnd witha politeclosingUse aprofessionaltoneAvoidbackgroundnoiseSummarizekey points  BepatientConfirmdetailsSmilewhiletalkingUseappropriatevolume  BepreparedStayfocusedAsk forpermissionto holdListenactivelyUsepolitelanguageUse afriendlytone  Ask forclarificationIdentifyyourself  Takenotesduring thecallSpeak atamoderatepace Answerwithin 3 rings   Use apolitegreetingAvoidmultitaskingSpeakclearlyAvoidslang  ApologizeifinterruptingEnd witha politeclosing

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
G
5
N
6
B
7
O
8
G
9
N
10
B
11
G
12
I
13
O
14
G
15
G
16
B
17
B
18
B
19
I
20
I
21
N
22
I
23
N
24
O
  1. O-Use a professional tone
  2. I-Avoid background noise
  3. O-Summarize key points
  4. G-Be patient
  5. N-Confirm details
  6. B-Smile while talking
  7. O-Use appropriate volume
  8. G-Be prepared
  9. N-Stay focused
  10. B-Ask for permission to hold
  11. G-Listen actively
  12. I-Use polite language
  13. O-Use a friendly tone
  14. G-Ask for clarification
  15. G-Identify yourself
  16. B-Take notes during the call
  17. B-Speak at a moderate pace
  18. B- Answer within 3 rings
  19. I-Use a polite greeting
  20. I-Avoid multitasking
  21. N-Speak clearly
  22. I-Avoid slang
  23. N-Apologize if interrupting
  24. O-End with a polite closing