BepatientUseappropriatevolume  Summarizekey points  Takenotesduring thecallSmilewhiletalkingAvoidbackgroundnoiseBepreparedEnd witha politeclosingSpeakclearlyUse apolitegreetingAsk forclarificationAvoidmultitaskingAvoidslang  ApologizeifinterruptingUse aprofessionaltoneUse afriendlytone  Listenactively Answerwithin 3 rings   Speak atamoderatepaceUsepolitelanguageIdentifyyourself  ConfirmdetailsStayfocusedAsk forpermissionto holdBepatientUseappropriatevolume  Summarizekey points  Takenotesduring thecallSmilewhiletalkingAvoidbackgroundnoiseBepreparedEnd witha politeclosingSpeakclearlyUse apolitegreetingAsk forclarificationAvoidmultitaskingAvoidslang  ApologizeifinterruptingUse aprofessionaltoneUse afriendlytone  Listenactively Answerwithin 3 rings   Speak atamoderatepaceUsepolitelanguageIdentifyyourself  ConfirmdetailsStayfocusedAsk forpermissionto hold

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
B
5
B
6
I
7
G
8
O
9
N
10
I
11
G
12
I
13
I
14
N
15
O
16
O
17
G
18
B
19
B
20
I
21
G
22
N
23
N
24
B
  1. G-Be patient
  2. O-Use appropriate volume
  3. O-Summarize key points
  4. B-Take notes during the call
  5. B-Smile while talking
  6. I-Avoid background noise
  7. G-Be prepared
  8. O-End with a polite closing
  9. N-Speak clearly
  10. I-Use a polite greeting
  11. G-Ask for clarification
  12. I-Avoid multitasking
  13. I-Avoid slang
  14. N-Apologize if interrupting
  15. O-Use a professional tone
  16. O-Use a friendly tone
  17. G-Listen actively
  18. B- Answer within 3 rings
  19. B-Speak at a moderate pace
  20. I-Use polite language
  21. G-Identify yourself
  22. N-Confirm details
  23. N-Stay focused
  24. B-Ask for permission to hold