Identifyyourself  Smilewhiletalking Answerwithin 3 rings   Ask forpermissionto holdAsk forclarificationSpeakclearlyAvoidbackgroundnoiseBepreparedUse apolitegreetingConfirmdetailsUse afriendlytone  Speak atamoderatepaceUseappropriatevolume  Use aprofessionaltoneSummarizekey points  ApologizeifinterruptingStayfocusedListenactivelyEnd witha politeclosingAvoidmultitaskingBepatientAvoidslang  Takenotesduring thecallUsepolitelanguageIdentifyyourself  Smilewhiletalking Answerwithin 3 rings   Ask forpermissionto holdAsk forclarificationSpeakclearlyAvoidbackgroundnoiseBepreparedUse apolitegreetingConfirmdetailsUse afriendlytone  Speak atamoderatepaceUseappropriatevolume  Use aprofessionaltoneSummarizekey points  ApologizeifinterruptingStayfocusedListenactivelyEnd witha politeclosingAvoidmultitaskingBepatientAvoidslang  Takenotesduring thecallUsepolitelanguage

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
B
5
G
6
N
7
I
8
G
9
I
10
N
11
O
12
B
13
O
14
O
15
O
16
N
17
N
18
G
19
O
20
I
21
G
22
I
23
B
24
I
  1. G-Identify yourself
  2. B-Smile while talking
  3. B- Answer within 3 rings
  4. B-Ask for permission to hold
  5. G-Ask for clarification
  6. N-Speak clearly
  7. I-Avoid background noise
  8. G-Be prepared
  9. I-Use a polite greeting
  10. N-Confirm details
  11. O-Use a friendly tone
  12. B-Speak at a moderate pace
  13. O-Use appropriate volume
  14. O-Use a professional tone
  15. O-Summarize key points
  16. N-Apologize if interrupting
  17. N-Stay focused
  18. G-Listen actively
  19. O-End with a polite closing
  20. I-Avoid multitasking
  21. G-Be patient
  22. I-Avoid slang
  23. B-Take notes during the call
  24. I-Use polite language