ConfirmdetailsSmilewhiletalkingSpeak atamoderatepaceUsepolitelanguageUse afriendlytone  StayfocusedAsk forpermissionto holdTakenotesduring thecallSummarizekey points  Avoidslang  AvoidmultitaskingIdentifyyourself  BepatientUseappropriatevolume  ApologizeifinterruptingAvoidbackgroundnoiseBepreparedUse aprofessionaltone Answerwithin 3 rings   SpeakclearlyListenactivelyEnd witha politeclosingUse apolitegreetingAsk forclarificationConfirmdetailsSmilewhiletalkingSpeak atamoderatepaceUsepolitelanguageUse afriendlytone  StayfocusedAsk forpermissionto holdTakenotesduring thecallSummarizekey points  Avoidslang  AvoidmultitaskingIdentifyyourself  BepatientUseappropriatevolume  ApologizeifinterruptingAvoidbackgroundnoiseBepreparedUse aprofessionaltone Answerwithin 3 rings   SpeakclearlyListenactivelyEnd witha politeclosingUse apolitegreetingAsk forclarification

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
I
5
O
6
N
7
B
8
B
9
O
10
I
11
I
12
G
13
G
14
O
15
N
16
I
17
G
18
O
19
B
20
N
21
G
22
O
23
I
24
G
  1. N-Confirm details
  2. B-Smile while talking
  3. B-Speak at a moderate pace
  4. I-Use polite language
  5. O-Use a friendly tone
  6. N-Stay focused
  7. B-Ask for permission to hold
  8. B-Take notes during the call
  9. O-Summarize key points
  10. I-Avoid slang
  11. I-Avoid multitasking
  12. G-Identify yourself
  13. G-Be patient
  14. O-Use appropriate volume
  15. N-Apologize if interrupting
  16. I-Avoid background noise
  17. G-Be prepared
  18. O-Use a professional tone
  19. B- Answer within 3 rings
  20. N-Speak clearly
  21. G-Listen actively
  22. O-End with a polite closing
  23. I-Use a polite greeting
  24. G-Ask for clarification