Speak atamoderatepaceConfirmdetailsUse apolitegreetingApologizeifinterruptingStayfocusedBepreparedEnd witha politeclosingAvoidslang  Takenotesduring thecallUsepolitelanguageSmilewhiletalkingAvoidmultitaskingAsk forclarificationSummarizekey points  AvoidbackgroundnoiseUseappropriatevolume  BepatientSpeakclearly Answerwithin 3 rings   Use afriendlytone  ListenactivelyUse aprofessionaltoneIdentifyyourself  Ask forpermissionto holdSpeak atamoderatepaceConfirmdetailsUse apolitegreetingApologizeifinterruptingStayfocusedBepreparedEnd witha politeclosingAvoidslang  Takenotesduring thecallUsepolitelanguageSmilewhiletalkingAvoidmultitaskingAsk forclarificationSummarizekey points  AvoidbackgroundnoiseUseappropriatevolume  BepatientSpeakclearly Answerwithin 3 rings   Use afriendlytone  ListenactivelyUse aprofessionaltoneIdentifyyourself  Ask forpermissionto hold

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
N
5
N
6
G
7
O
8
I
9
B
10
I
11
B
12
I
13
G
14
O
15
I
16
O
17
G
18
N
19
B
20
O
21
G
22
O
23
G
24
B
  1. B-Speak at a moderate pace
  2. N-Confirm details
  3. I-Use a polite greeting
  4. N-Apologize if interrupting
  5. N-Stay focused
  6. G-Be prepared
  7. O-End with a polite closing
  8. I-Avoid slang
  9. B-Take notes during the call
  10. I-Use polite language
  11. B-Smile while talking
  12. I-Avoid multitasking
  13. G-Ask for clarification
  14. O-Summarize key points
  15. I-Avoid background noise
  16. O-Use appropriate volume
  17. G-Be patient
  18. N-Speak clearly
  19. B- Answer within 3 rings
  20. O-Use a friendly tone
  21. G-Listen actively
  22. O-Use a professional tone
  23. G-Identify yourself
  24. B-Ask for permission to hold