Speak atamoderatepaceTakenotesduring thecallSummarizekey points  BepatientAvoidmultitaskingStayfocusedIdentifyyourself  ApologizeifinterruptingAsk forpermissionto holdUse afriendlytone  AvoidbackgroundnoiseAvoidslang   Answerwithin 3 rings   BepreparedConfirmdetailsUsepolitelanguageSmilewhiletalkingSpeakclearlyUseappropriatevolume  Use apolitegreetingAsk forclarificationEnd witha politeclosingListenactivelyUse aprofessionaltoneSpeak atamoderatepaceTakenotesduring thecallSummarizekey points  BepatientAvoidmultitaskingStayfocusedIdentifyyourself  ApologizeifinterruptingAsk forpermissionto holdUse afriendlytone  AvoidbackgroundnoiseAvoidslang   Answerwithin 3 rings   BepreparedConfirmdetailsUsepolitelanguageSmilewhiletalkingSpeakclearlyUseappropriatevolume  Use apolitegreetingAsk forclarificationEnd witha politeclosingListenactivelyUse aprofessionaltone

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
G
5
I
6
N
7
G
8
N
9
B
10
O
11
I
12
I
13
B
14
G
15
N
16
I
17
B
18
N
19
O
20
I
21
G
22
O
23
G
24
O
  1. B-Speak at a moderate pace
  2. B-Take notes during the call
  3. O-Summarize key points
  4. G-Be patient
  5. I-Avoid multitasking
  6. N-Stay focused
  7. G-Identify yourself
  8. N-Apologize if interrupting
  9. B-Ask for permission to hold
  10. O-Use a friendly tone
  11. I-Avoid background noise
  12. I-Avoid slang
  13. B- Answer within 3 rings
  14. G-Be prepared
  15. N-Confirm details
  16. I-Use polite language
  17. B-Smile while talking
  18. N-Speak clearly
  19. O-Use appropriate volume
  20. I-Use a polite greeting
  21. G-Ask for clarification
  22. O-End with a polite closing
  23. G-Listen actively
  24. O-Use a professional tone