ListenactivelySummarizekey points  SpeakclearlyEnd witha politeclosingUseappropriatevolume  AvoidbackgroundnoiseIdentifyyourself  SmilewhiletalkingStayfocusedUsepolitelanguageAvoidmultitaskingConfirmdetailsUse apolitegreetingUse aprofessionaltone Answerwithin 3 rings   BepreparedBepatientAvoidslang  Takenotesduring thecallAsk forclarificationSpeak atamoderatepaceAsk forpermissionto holdApologizeifinterruptingUse afriendlytone  ListenactivelySummarizekey points  SpeakclearlyEnd witha politeclosingUseappropriatevolume  AvoidbackgroundnoiseIdentifyyourself  SmilewhiletalkingStayfocusedUsepolitelanguageAvoidmultitaskingConfirmdetailsUse apolitegreetingUse aprofessionaltone Answerwithin 3 rings   BepreparedBepatientAvoidslang  Takenotesduring thecallAsk forclarificationSpeak atamoderatepaceAsk forpermissionto holdApologizeifinterruptingUse afriendlytone  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
O
5
O
6
I
7
G
8
B
9
N
10
I
11
I
12
N
13
I
14
O
15
B
16
G
17
G
18
I
19
B
20
G
21
B
22
B
23
N
24
O
  1. G-Listen actively
  2. O-Summarize key points
  3. N-Speak clearly
  4. O-End with a polite closing
  5. O-Use appropriate volume
  6. I-Avoid background noise
  7. G-Identify yourself
  8. B-Smile while talking
  9. N-Stay focused
  10. I-Use polite language
  11. I-Avoid multitasking
  12. N-Confirm details
  13. I-Use a polite greeting
  14. O-Use a professional tone
  15. B- Answer within 3 rings
  16. G-Be prepared
  17. G-Be patient
  18. I-Avoid slang
  19. B-Take notes during the call
  20. G-Ask for clarification
  21. B-Speak at a moderate pace
  22. B-Ask for permission to hold
  23. N-Apologize if interrupting
  24. O-Use a friendly tone