Speak at a moderate pace Use a polite greeting Avoid multitasking Avoid slang Speak clearly Ask for clarification Be patient Use a friendly tone Use a professional tone Identify yourself Use polite language Ask for permission to hold Answer within 3 rings Smile while talking End with a polite closing Avoid background noise Use appropriate volume Take notes during the call Be prepared Apologize if interrupting Confirm details Summarize key points Listen actively Stay focused Speak at a moderate pace Use a polite greeting Avoid multitasking Avoid slang Speak clearly Ask for clarification Be patient Use a friendly tone Use a professional tone Identify yourself Use polite language Ask for permission to hold Answer within 3 rings Smile while talking End with a polite closing Avoid background noise Use appropriate volume Take notes during the call Be prepared Apologize if interrupting Confirm details Summarize key points Listen actively Stay focused
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Speak at a moderate pace
I-Use a polite greeting
I-Avoid multitasking
I-Avoid slang
N-Speak clearly
G-Ask for clarification
G-Be patient
O-Use a friendly tone
O-Use a professional tone
G-Identify yourself
I-Use polite language
B-Ask for permission to hold
B-
Answer within 3 rings
B-Smile while talking
O-End with a polite closing
I-Avoid background noise
O-Use appropriate volume
B-Take notes during the call
G-Be prepared
N-Apologize if interrupting
N-Confirm details
O-Summarize key points
G-Listen actively
N-Stay focused