Summarizekey points  Identifyyourself  Ask forpermissionto holdSpeak atamoderatepaceUseappropriatevolume  AvoidbackgroundnoiseUse apolitegreetingApologizeifinterruptingUse afriendlytone  Use aprofessionaltoneAvoidmultitaskingStayfocusedConfirmdetailsEnd witha politeclosingTakenotesduring thecall Answerwithin 3 rings   Ask forclarificationSpeakclearlyBepatientUsepolitelanguageAvoidslang  ListenactivelyBepreparedSmilewhiletalkingSummarizekey points  Identifyyourself  Ask forpermissionto holdSpeak atamoderatepaceUseappropriatevolume  AvoidbackgroundnoiseUse apolitegreetingApologizeifinterruptingUse afriendlytone  Use aprofessionaltoneAvoidmultitaskingStayfocusedConfirmdetailsEnd witha politeclosingTakenotesduring thecall Answerwithin 3 rings   Ask forclarificationSpeakclearlyBepatientUsepolitelanguageAvoidslang  ListenactivelyBepreparedSmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
B
5
O
6
I
7
I
8
N
9
O
10
O
11
I
12
N
13
N
14
O
15
B
16
B
17
G
18
N
19
G
20
I
21
I
22
G
23
G
24
B
  1. O-Summarize key points
  2. G-Identify yourself
  3. B-Ask for permission to hold
  4. B-Speak at a moderate pace
  5. O-Use appropriate volume
  6. I-Avoid background noise
  7. I-Use a polite greeting
  8. N-Apologize if interrupting
  9. O-Use a friendly tone
  10. O-Use a professional tone
  11. I-Avoid multitasking
  12. N-Stay focused
  13. N-Confirm details
  14. O-End with a polite closing
  15. B-Take notes during the call
  16. B- Answer within 3 rings
  17. G-Ask for clarification
  18. N-Speak clearly
  19. G-Be patient
  20. I-Use polite language
  21. I-Avoid slang
  22. G-Listen actively
  23. G-Be prepared
  24. B-Smile while talking