ApologizeifinterruptingConfirmdetailsListenactivelyAvoidbackgroundnoiseBepatientAvoidslang  BepreparedAvoidmultitaskingSmilewhiletalkingUse afriendlytone  Takenotesduring thecallSpeakclearlyAsk forpermissionto holdIdentifyyourself  Useappropriatevolume  Use aprofessionaltoneStayfocusedSpeak atamoderatepace Answerwithin 3 rings   End witha politeclosingAsk forclarificationUse apolitegreetingSummarizekey points  UsepolitelanguageApologizeifinterruptingConfirmdetailsListenactivelyAvoidbackgroundnoiseBepatientAvoidslang  BepreparedAvoidmultitaskingSmilewhiletalkingUse afriendlytone  Takenotesduring thecallSpeakclearlyAsk forpermissionto holdIdentifyyourself  Useappropriatevolume  Use aprofessionaltoneStayfocusedSpeak atamoderatepace Answerwithin 3 rings   End witha politeclosingAsk forclarificationUse apolitegreetingSummarizekey points  Usepolitelanguage

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
I
5
G
6
I
7
G
8
I
9
B
10
O
11
B
12
N
13
B
14
G
15
O
16
O
17
N
18
B
19
B
20
O
21
G
22
I
23
O
24
I
  1. N-Apologize if interrupting
  2. N-Confirm details
  3. G-Listen actively
  4. I-Avoid background noise
  5. G-Be patient
  6. I-Avoid slang
  7. G-Be prepared
  8. I-Avoid multitasking
  9. B-Smile while talking
  10. O-Use a friendly tone
  11. B-Take notes during the call
  12. N-Speak clearly
  13. B-Ask for permission to hold
  14. G-Identify yourself
  15. O-Use appropriate volume
  16. O-Use a professional tone
  17. N-Stay focused
  18. B-Speak at a moderate pace
  19. B- Answer within 3 rings
  20. O-End with a polite closing
  21. G-Ask for clarification
  22. I-Use a polite greeting
  23. O-Summarize key points
  24. I-Use polite language