Summarizekey points  StayfocusedIdentifyyourself  Ask forclarificationAvoidmultitaskingSmilewhiletalkingAvoidbackgroundnoiseTakenotesduring thecallApologizeifinterrupting Answerwithin 3 rings   ListenactivelyUse afriendlytone  Speak atamoderatepaceAvoidslang  End witha politeclosingUsepolitelanguageUse apolitegreetingAsk forpermissionto holdSpeakclearlyUse aprofessionaltoneConfirmdetailsBepatientUseappropriatevolume  BepreparedSummarizekey points  StayfocusedIdentifyyourself  Ask forclarificationAvoidmultitaskingSmilewhiletalkingAvoidbackgroundnoiseTakenotesduring thecallApologizeifinterrupting Answerwithin 3 rings   ListenactivelyUse afriendlytone  Speak atamoderatepaceAvoidslang  End witha politeclosingUsepolitelanguageUse apolitegreetingAsk forpermissionto holdSpeakclearlyUse aprofessionaltoneConfirmdetailsBepatientUseappropriatevolume  Beprepared

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
G
5
I
6
B
7
I
8
B
9
N
10
B
11
G
12
O
13
B
14
I
15
O
16
I
17
I
18
B
19
N
20
O
21
N
22
G
23
O
24
G
  1. O-Summarize key points
  2. N-Stay focused
  3. G-Identify yourself
  4. G-Ask for clarification
  5. I-Avoid multitasking
  6. B-Smile while talking
  7. I-Avoid background noise
  8. B-Take notes during the call
  9. N-Apologize if interrupting
  10. B- Answer within 3 rings
  11. G-Listen actively
  12. O-Use a friendly tone
  13. B-Speak at a moderate pace
  14. I-Avoid slang
  15. O-End with a polite closing
  16. I-Use polite language
  17. I-Use a polite greeting
  18. B-Ask for permission to hold
  19. N-Speak clearly
  20. O-Use a professional tone
  21. N-Confirm details
  22. G-Be patient
  23. O-Use appropriate volume
  24. G-Be prepared