Answerwithin 3 rings   UsepolitelanguageSummarizekey points  Takenotesduring thecallIdentifyyourself  BepatientSpeak atamoderatepaceUse afriendlytone  BepreparedStayfocusedUse apolitegreetingAvoidbackgroundnoiseConfirmdetailsAsk forpermissionto holdAvoidslang  ListenactivelySmilewhiletalkingUseappropriatevolume  Use aprofessionaltoneSpeakclearlyApologizeifinterruptingAsk forclarificationAvoidmultitaskingEnd witha politeclosing Answerwithin 3 rings   UsepolitelanguageSummarizekey points  Takenotesduring thecallIdentifyyourself  BepatientSpeak atamoderatepaceUse afriendlytone  BepreparedStayfocusedUse apolitegreetingAvoidbackgroundnoiseConfirmdetailsAsk forpermissionto holdAvoidslang  ListenactivelySmilewhiletalkingUseappropriatevolume  Use aprofessionaltoneSpeakclearlyApologizeifinterruptingAsk forclarificationAvoidmultitaskingEnd witha politeclosing

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
B
5
G
6
G
7
B
8
O
9
G
10
N
11
I
12
I
13
N
14
B
15
I
16
G
17
B
18
O
19
O
20
N
21
N
22
G
23
I
24
O
  1. B- Answer within 3 rings
  2. I-Use polite language
  3. O-Summarize key points
  4. B-Take notes during the call
  5. G-Identify yourself
  6. G-Be patient
  7. B-Speak at a moderate pace
  8. O-Use a friendly tone
  9. G-Be prepared
  10. N-Stay focused
  11. I-Use a polite greeting
  12. I-Avoid background noise
  13. N-Confirm details
  14. B-Ask for permission to hold
  15. I-Avoid slang
  16. G-Listen actively
  17. B-Smile while talking
  18. O-Use appropriate volume
  19. O-Use a professional tone
  20. N-Speak clearly
  21. N-Apologize if interrupting
  22. G-Ask for clarification
  23. I-Avoid multitasking
  24. O-End with a polite closing