UsepolitelanguageStayfocusedSummarizekey points  ApologizeifinterruptingAvoidmultitaskingConfirmdetailsListenactivelyEnd witha politeclosingAvoidbackgroundnoiseSpeak atamoderatepaceUseappropriatevolume  BepatientSpeakclearlyAsk forpermissionto holdSmilewhiletalkingUse aprofessionaltoneIdentifyyourself  BepreparedAvoidslang  Takenotesduring thecallAsk forclarification Answerwithin 3 rings   Use apolitegreetingUse afriendlytone  UsepolitelanguageStayfocusedSummarizekey points  ApologizeifinterruptingAvoidmultitaskingConfirmdetailsListenactivelyEnd witha politeclosingAvoidbackgroundnoiseSpeak atamoderatepaceUseappropriatevolume  BepatientSpeakclearlyAsk forpermissionto holdSmilewhiletalkingUse aprofessionaltoneIdentifyyourself  BepreparedAvoidslang  Takenotesduring thecallAsk forclarification Answerwithin 3 rings   Use apolitegreetingUse afriendlytone  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
N
5
I
6
N
7
G
8
O
9
I
10
B
11
O
12
G
13
N
14
B
15
B
16
O
17
G
18
G
19
I
20
B
21
G
22
B
23
I
24
O
  1. I-Use polite language
  2. N-Stay focused
  3. O-Summarize key points
  4. N-Apologize if interrupting
  5. I-Avoid multitasking
  6. N-Confirm details
  7. G-Listen actively
  8. O-End with a polite closing
  9. I-Avoid background noise
  10. B-Speak at a moderate pace
  11. O-Use appropriate volume
  12. G-Be patient
  13. N-Speak clearly
  14. B-Ask for permission to hold
  15. B-Smile while talking
  16. O-Use a professional tone
  17. G-Identify yourself
  18. G-Be prepared
  19. I-Avoid slang
  20. B-Take notes during the call
  21. G-Ask for clarification
  22. B- Answer within 3 rings
  23. I-Use a polite greeting
  24. O-Use a friendly tone