UsepolitelanguageSpeakclearlyUse aprofessionaltoneUse afriendlytone  End witha politeclosingAvoidslang  StayfocusedBepatientTakenotesduring thecallUse apolitegreetingAvoidmultitaskingApologizeifinterruptingAvoidbackgroundnoiseAsk forclarificationListenactivelyAsk forpermissionto holdSpeak atamoderatepaceIdentifyyourself  Beprepared Answerwithin 3 rings   SmilewhiletalkingUseappropriatevolume  ConfirmdetailsSummarizekey points  UsepolitelanguageSpeakclearlyUse aprofessionaltoneUse afriendlytone  End witha politeclosingAvoidslang  StayfocusedBepatientTakenotesduring thecallUse apolitegreetingAvoidmultitaskingApologizeifinterruptingAvoidbackgroundnoiseAsk forclarificationListenactivelyAsk forpermissionto holdSpeak atamoderatepaceIdentifyyourself  Beprepared Answerwithin 3 rings   SmilewhiletalkingUseappropriatevolume  ConfirmdetailsSummarizekey points  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
O
5
O
6
I
7
N
8
G
9
B
10
I
11
I
12
N
13
I
14
G
15
G
16
B
17
B
18
G
19
G
20
B
21
B
22
O
23
N
24
O
  1. I-Use polite language
  2. N-Speak clearly
  3. O-Use a professional tone
  4. O-Use a friendly tone
  5. O-End with a polite closing
  6. I-Avoid slang
  7. N-Stay focused
  8. G-Be patient
  9. B-Take notes during the call
  10. I-Use a polite greeting
  11. I-Avoid multitasking
  12. N-Apologize if interrupting
  13. I-Avoid background noise
  14. G-Ask for clarification
  15. G-Listen actively
  16. B-Ask for permission to hold
  17. B-Speak at a moderate pace
  18. G-Identify yourself
  19. G-Be prepared
  20. B- Answer within 3 rings
  21. B-Smile while talking
  22. O-Use appropriate volume
  23. N-Confirm details
  24. O-Summarize key points