Use afriendlytone  ListenactivelyBepatientConfirmdetailsSpeakclearlyAsk forpermissionto holdUse apolitegreetingApologizeifinterruptingBeprepared Answerwithin 3 rings   UsepolitelanguageEnd witha politeclosingUse aprofessionaltoneSummarizekey points  Avoidslang  Takenotesduring thecallSmilewhiletalkingSpeak atamoderatepaceStayfocusedAsk forclarificationAvoidbackgroundnoiseAvoidmultitaskingUseappropriatevolume  Identifyyourself  Use afriendlytone  ListenactivelyBepatientConfirmdetailsSpeakclearlyAsk forpermissionto holdUse apolitegreetingApologizeifinterruptingBeprepared Answerwithin 3 rings   UsepolitelanguageEnd witha politeclosingUse aprofessionaltoneSummarizekey points  Avoidslang  Takenotesduring thecallSmilewhiletalkingSpeak atamoderatepaceStayfocusedAsk forclarificationAvoidbackgroundnoiseAvoidmultitaskingUseappropriatevolume  Identifyyourself  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
N
5
N
6
B
7
I
8
N
9
G
10
B
11
I
12
O
13
O
14
O
15
I
16
B
17
B
18
B
19
N
20
G
21
I
22
I
23
O
24
G
  1. O-Use a friendly tone
  2. G-Listen actively
  3. G-Be patient
  4. N-Confirm details
  5. N-Speak clearly
  6. B-Ask for permission to hold
  7. I-Use a polite greeting
  8. N-Apologize if interrupting
  9. G-Be prepared
  10. B- Answer within 3 rings
  11. I-Use polite language
  12. O-End with a polite closing
  13. O-Use a professional tone
  14. O-Summarize key points
  15. I-Avoid slang
  16. B-Take notes during the call
  17. B-Smile while talking
  18. B-Speak at a moderate pace
  19. N-Stay focused
  20. G-Ask for clarification
  21. I-Avoid background noise
  22. I-Avoid multitasking
  23. O-Use appropriate volume
  24. G-Identify yourself