BepreparedAsk forclarificationUse afriendlytone  Identifyyourself  AvoidbackgroundnoiseUsepolitelanguageApologizeifinterruptingUse apolitegreeting Answerwithin 3 rings   ConfirmdetailsSmilewhiletalkingAsk forpermissionto holdSpeakclearlyListenactivelyTakenotesduring thecallAvoidmultitaskingUse aprofessionaltoneStayfocusedSpeak atamoderatepaceBepatientUseappropriatevolume  Avoidslang  End witha politeclosingSummarizekey points  BepreparedAsk forclarificationUse afriendlytone  Identifyyourself  AvoidbackgroundnoiseUsepolitelanguageApologizeifinterruptingUse apolitegreeting Answerwithin 3 rings   ConfirmdetailsSmilewhiletalkingAsk forpermissionto holdSpeakclearlyListenactivelyTakenotesduring thecallAvoidmultitaskingUse aprofessionaltoneStayfocusedSpeak atamoderatepaceBepatientUseappropriatevolume  Avoidslang  End witha politeclosingSummarizekey points  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
G
5
I
6
I
7
N
8
I
9
B
10
N
11
B
12
B
13
N
14
G
15
B
16
I
17
O
18
N
19
B
20
G
21
O
22
I
23
O
24
O
  1. G-Be prepared
  2. G-Ask for clarification
  3. O-Use a friendly tone
  4. G-Identify yourself
  5. I-Avoid background noise
  6. I-Use polite language
  7. N-Apologize if interrupting
  8. I-Use a polite greeting
  9. B- Answer within 3 rings
  10. N-Confirm details
  11. B-Smile while talking
  12. B-Ask for permission to hold
  13. N-Speak clearly
  14. G-Listen actively
  15. B-Take notes during the call
  16. I-Avoid multitasking
  17. O-Use a professional tone
  18. N-Stay focused
  19. B-Speak at a moderate pace
  20. G-Be patient
  21. O-Use appropriate volume
  22. I-Avoid slang
  23. O-End with a polite closing
  24. O-Summarize key points