SpeakclearlyUse afriendlytone  ApologizeifinterruptingAsk forclarificationUse aprofessionaltoneUsepolitelanguageBepreparedConfirmdetailsAvoidslang  Smilewhiletalking Answerwithin 3 rings   BepatientAsk forpermissionto holdTakenotesduring thecallStayfocusedEnd witha politeclosingUseappropriatevolume  Use apolitegreetingAvoidmultitaskingSpeak atamoderatepaceAvoidbackgroundnoiseIdentifyyourself  Summarizekey points  ListenactivelySpeakclearlyUse afriendlytone  ApologizeifinterruptingAsk forclarificationUse aprofessionaltoneUsepolitelanguageBepreparedConfirmdetailsAvoidslang  Smilewhiletalking Answerwithin 3 rings   BepatientAsk forpermissionto holdTakenotesduring thecallStayfocusedEnd witha politeclosingUseappropriatevolume  Use apolitegreetingAvoidmultitaskingSpeak atamoderatepaceAvoidbackgroundnoiseIdentifyyourself  Summarizekey points  Listenactively

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
G
5
O
6
I
7
G
8
N
9
I
10
B
11
B
12
G
13
B
14
B
15
N
16
O
17
O
18
I
19
I
20
B
21
I
22
G
23
O
24
G
  1. N-Speak clearly
  2. O-Use a friendly tone
  3. N-Apologize if interrupting
  4. G-Ask for clarification
  5. O-Use a professional tone
  6. I-Use polite language
  7. G-Be prepared
  8. N-Confirm details
  9. I-Avoid slang
  10. B-Smile while talking
  11. B- Answer within 3 rings
  12. G-Be patient
  13. B-Ask for permission to hold
  14. B-Take notes during the call
  15. N-Stay focused
  16. O-End with a polite closing
  17. O-Use appropriate volume
  18. I-Use a polite greeting
  19. I-Avoid multitasking
  20. B-Speak at a moderate pace
  21. I-Avoid background noise
  22. G-Identify yourself
  23. O-Summarize key points
  24. G-Listen actively