Bepatient Answerwithin 3 rings   Ask forclarificationUse afriendlytone  StayfocusedBepreparedApologizeifinterruptingAvoidslang  Useappropriatevolume  ConfirmdetailsAvoidbackgroundnoiseSummarizekey points  Use apolitegreetingSpeak atamoderatepaceSpeakclearlyAsk forpermissionto holdUsepolitelanguageEnd witha politeclosingUse aprofessionaltoneIdentifyyourself  AvoidmultitaskingTakenotesduring thecallListenactivelySmilewhiletalkingBepatient Answerwithin 3 rings   Ask forclarificationUse afriendlytone  StayfocusedBepreparedApologizeifinterruptingAvoidslang  Useappropriatevolume  ConfirmdetailsAvoidbackgroundnoiseSummarizekey points  Use apolitegreetingSpeak atamoderatepaceSpeakclearlyAsk forpermissionto holdUsepolitelanguageEnd witha politeclosingUse aprofessionaltoneIdentifyyourself  AvoidmultitaskingTakenotesduring thecallListenactivelySmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
G
4
O
5
N
6
G
7
N
8
I
9
O
10
N
11
I
12
O
13
I
14
B
15
N
16
B
17
I
18
O
19
O
20
G
21
I
22
B
23
G
24
B
  1. G-Be patient
  2. B- Answer within 3 rings
  3. G-Ask for clarification
  4. O-Use a friendly tone
  5. N-Stay focused
  6. G-Be prepared
  7. N-Apologize if interrupting
  8. I-Avoid slang
  9. O-Use appropriate volume
  10. N-Confirm details
  11. I-Avoid background noise
  12. O-Summarize key points
  13. I-Use a polite greeting
  14. B-Speak at a moderate pace
  15. N-Speak clearly
  16. B-Ask for permission to hold
  17. I-Use polite language
  18. O-End with a polite closing
  19. O-Use a professional tone
  20. G-Identify yourself
  21. I-Avoid multitasking
  22. B-Take notes during the call
  23. G-Listen actively
  24. B-Smile while talking