Usepolitelanguage Answerwithin 3 rings   ApologizeifinterruptingSpeakclearlyIdentifyyourself  BepreparedAvoidbackgroundnoiseStayfocusedUse aprofessionaltoneEnd witha politeclosingTakenotesduring thecallBepatientAvoidmultitaskingUseappropriatevolume  ListenactivelyAsk forpermissionto holdAvoidslang  Ask forclarificationSpeak atamoderatepaceConfirmdetailsUse afriendlytone  Summarizekey points  Use apolitegreetingSmilewhiletalkingUsepolitelanguage Answerwithin 3 rings   ApologizeifinterruptingSpeakclearlyIdentifyyourself  BepreparedAvoidbackgroundnoiseStayfocusedUse aprofessionaltoneEnd witha politeclosingTakenotesduring thecallBepatientAvoidmultitaskingUseappropriatevolume  ListenactivelyAsk forpermissionto holdAvoidslang  Ask forclarificationSpeak atamoderatepaceConfirmdetailsUse afriendlytone  Summarizekey points  Use apolitegreetingSmilewhiletalking

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
N
5
G
6
G
7
I
8
N
9
O
10
O
11
B
12
G
13
I
14
O
15
G
16
B
17
I
18
G
19
B
20
N
21
O
22
O
23
I
24
B
  1. I-Use polite language
  2. B- Answer within 3 rings
  3. N-Apologize if interrupting
  4. N-Speak clearly
  5. G-Identify yourself
  6. G-Be prepared
  7. I-Avoid background noise
  8. N-Stay focused
  9. O-Use a professional tone
  10. O-End with a polite closing
  11. B-Take notes during the call
  12. G-Be patient
  13. I-Avoid multitasking
  14. O-Use appropriate volume
  15. G-Listen actively
  16. B-Ask for permission to hold
  17. I-Avoid slang
  18. G-Ask for clarification
  19. B-Speak at a moderate pace
  20. N-Confirm details
  21. O-Use a friendly tone
  22. O-Summarize key points
  23. I-Use a polite greeting
  24. B-Smile while talking