Ask for permission to hold End with a polite closing Be patient Speak at a moderate pace Be prepared Use a polite greeting Avoid multitasking Answer within 3 rings Use appropriate volume Listen actively Confirm details Avoid background noise Avoid slang Smile while talking Stay focused Speak clearly Use a friendly tone Ask for clarification Take notes during the call Identify yourself Use polite language Use a professional tone Summarize key points Apologize if interrupting Ask for permission to hold End with a polite closing Be patient Speak at a moderate pace Be prepared Use a polite greeting Avoid multitasking Answer within 3 rings Use appropriate volume Listen actively Confirm details Avoid background noise Avoid slang Smile while talking Stay focused Speak clearly Use a friendly tone Ask for clarification Take notes during the call Identify yourself Use polite language Use a professional tone Summarize key points Apologize if interrupting
(Print)
B-Ask for permission to hold
O-End with a polite closing
G-Be patient
B-Speak at a moderate pace
G-Be prepared
I-Use a polite greeting
I-Avoid multitasking
B-
Answer within 3 rings
O-Use appropriate volume
G-Listen actively
N-Confirm details
I-Avoid background noise
I-Avoid slang
B-Smile while talking
N-Stay focused
N-Speak clearly
O-Use a friendly tone
G-Ask for clarification
B-Take notes during the call
G-Identify yourself
I-Use polite language
O-Use a professional tone
O-Summarize key points
N-Apologize if interrupting
