BepatientListenactivelyUse afriendlytone  Ask forpermissionto holdUse apolitegreetingSummarizekey points  Useappropriatevolume  StayfocusedBepreparedUsepolitelanguageAvoidmultitaskingUse aprofessionaltoneApologizeifinterruptingAvoidslang  SmilewhiletalkingIdentifyyourself  AvoidbackgroundnoiseSpeak atamoderatepaceAsk forclarificationConfirmdetailsSpeakclearly Answerwithin 3 rings   Takenotesduring thecallEnd witha politeclosingBepatientListenactivelyUse afriendlytone  Ask forpermissionto holdUse apolitegreetingSummarizekey points  Useappropriatevolume  StayfocusedBepreparedUsepolitelanguageAvoidmultitaskingUse aprofessionaltoneApologizeifinterruptingAvoidslang  SmilewhiletalkingIdentifyyourself  AvoidbackgroundnoiseSpeak atamoderatepaceAsk forclarificationConfirmdetailsSpeakclearly Answerwithin 3 rings   Takenotesduring thecallEnd witha politeclosing

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
B
5
I
6
O
7
O
8
N
9
G
10
I
11
I
12
O
13
N
14
I
15
B
16
G
17
I
18
B
19
G
20
N
21
N
22
B
23
B
24
O
  1. G-Be patient
  2. G-Listen actively
  3. O-Use a friendly tone
  4. B-Ask for permission to hold
  5. I-Use a polite greeting
  6. O-Summarize key points
  7. O-Use appropriate volume
  8. N-Stay focused
  9. G-Be prepared
  10. I-Use polite language
  11. I-Avoid multitasking
  12. O-Use a professional tone
  13. N-Apologize if interrupting
  14. I-Avoid slang
  15. B-Smile while talking
  16. G-Identify yourself
  17. I-Avoid background noise
  18. B-Speak at a moderate pace
  19. G-Ask for clarification
  20. N-Confirm details
  21. N-Speak clearly
  22. B- Answer within 3 rings
  23. B-Take notes during the call
  24. O-End with a polite closing