Use afriendlytone  BepreparedSpeak atamoderatepaceUse apolitegreetingAsk forpermissionto holdSmilewhiletalkingConfirmdetailsUsepolitelanguage Answerwithin 3 rings   StayfocusedListenactivelyUse aprofessionaltoneBepatientSpeakclearlyAsk forclarificationTakenotesduring thecallAvoidmultitaskingUseappropriatevolume  Identifyyourself  Avoidslang  ApologizeifinterruptingSummarizekey points  AvoidbackgroundnoiseEnd witha politeclosingUse afriendlytone  BepreparedSpeak atamoderatepaceUse apolitegreetingAsk forpermissionto holdSmilewhiletalkingConfirmdetailsUsepolitelanguage Answerwithin 3 rings   StayfocusedListenactivelyUse aprofessionaltoneBepatientSpeakclearlyAsk forclarificationTakenotesduring thecallAvoidmultitaskingUseappropriatevolume  Identifyyourself  Avoidslang  ApologizeifinterruptingSummarizekey points  AvoidbackgroundnoiseEnd witha politeclosing

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
I
5
B
6
B
7
N
8
I
9
B
10
N
11
G
12
O
13
G
14
N
15
G
16
B
17
I
18
O
19
G
20
I
21
N
22
O
23
I
24
O
  1. O-Use a friendly tone
  2. G-Be prepared
  3. B-Speak at a moderate pace
  4. I-Use a polite greeting
  5. B-Ask for permission to hold
  6. B-Smile while talking
  7. N-Confirm details
  8. I-Use polite language
  9. B- Answer within 3 rings
  10. N-Stay focused
  11. G-Listen actively
  12. O-Use a professional tone
  13. G-Be patient
  14. N-Speak clearly
  15. G-Ask for clarification
  16. B-Take notes during the call
  17. I-Avoid multitasking
  18. O-Use appropriate volume
  19. G-Identify yourself
  20. I-Avoid slang
  21. N-Apologize if interrupting
  22. O-Summarize key points
  23. I-Avoid background noise
  24. O-End with a polite closing