Ask forclarificationTakenotesduring thecall Answerwithin 3 rings   AvoidbackgroundnoiseStayfocusedUse afriendlytone  Use apolitegreetingListenactivelyUsepolitelanguageUse aprofessionaltoneIdentifyyourself  ApologizeifinterruptingSummarizekey points  BepatientAvoidmultitaskingSpeakclearlyUseappropriatevolume  Ask forpermissionto holdEnd witha politeclosingConfirmdetailsSmilewhiletalkingAvoidslang  BepreparedSpeak atamoderatepaceAsk forclarificationTakenotesduring thecall Answerwithin 3 rings   AvoidbackgroundnoiseStayfocusedUse afriendlytone  Use apolitegreetingListenactivelyUsepolitelanguageUse aprofessionaltoneIdentifyyourself  ApologizeifinterruptingSummarizekey points  BepatientAvoidmultitaskingSpeakclearlyUseappropriatevolume  Ask forpermissionto holdEnd witha politeclosingConfirmdetailsSmilewhiletalkingAvoidslang  BepreparedSpeak atamoderatepace

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
I
5
N
6
O
7
I
8
G
9
I
10
O
11
G
12
N
13
O
14
G
15
I
16
N
17
O
18
B
19
O
20
N
21
B
22
I
23
G
24
B
  1. G-Ask for clarification
  2. B-Take notes during the call
  3. B- Answer within 3 rings
  4. I-Avoid background noise
  5. N-Stay focused
  6. O-Use a friendly tone
  7. I-Use a polite greeting
  8. G-Listen actively
  9. I-Use polite language
  10. O-Use a professional tone
  11. G-Identify yourself
  12. N-Apologize if interrupting
  13. O-Summarize key points
  14. G-Be patient
  15. I-Avoid multitasking
  16. N-Speak clearly
  17. O-Use appropriate volume
  18. B-Ask for permission to hold
  19. O-End with a polite closing
  20. N-Confirm details
  21. B-Smile while talking
  22. I-Avoid slang
  23. G-Be prepared
  24. B-Speak at a moderate pace