Identifyyourself  Ask forclarificationApologizeifinterruptingTakenotesduring thecallAvoidmultitaskingAsk forpermissionto holdUse aprofessionaltoneListenactivelyStayfocusedUse afriendlytone  Beprepared Answerwithin 3 rings   UsepolitelanguageSummarizekey points  SpeakclearlySpeak atamoderatepaceAvoidbackgroundnoiseUseappropriatevolume  SmilewhiletalkingAvoidslang  ConfirmdetailsBepatientEnd witha politeclosingUse apolitegreetingIdentifyyourself  Ask forclarificationApologizeifinterruptingTakenotesduring thecallAvoidmultitaskingAsk forpermissionto holdUse aprofessionaltoneListenactivelyStayfocusedUse afriendlytone  Beprepared Answerwithin 3 rings   UsepolitelanguageSummarizekey points  SpeakclearlySpeak atamoderatepaceAvoidbackgroundnoiseUseappropriatevolume  SmilewhiletalkingAvoidslang  ConfirmdetailsBepatientEnd witha politeclosingUse apolitegreeting

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
B
5
I
6
B
7
O
8
G
9
N
10
O
11
G
12
B
13
I
14
O
15
N
16
B
17
I
18
O
19
B
20
I
21
N
22
G
23
O
24
I
  1. G-Identify yourself
  2. G-Ask for clarification
  3. N-Apologize if interrupting
  4. B-Take notes during the call
  5. I-Avoid multitasking
  6. B-Ask for permission to hold
  7. O-Use a professional tone
  8. G-Listen actively
  9. N-Stay focused
  10. O-Use a friendly tone
  11. G-Be prepared
  12. B- Answer within 3 rings
  13. I-Use polite language
  14. O-Summarize key points
  15. N-Speak clearly
  16. B-Speak at a moderate pace
  17. I-Avoid background noise
  18. O-Use appropriate volume
  19. B-Smile while talking
  20. I-Avoid slang
  21. N-Confirm details
  22. G-Be patient
  23. O-End with a polite closing
  24. I-Use a polite greeting