BepatientAsk forpermissionto holdApologizeifinterrupting Answerwithin 3 rings   AvoidbackgroundnoiseStayfocusedUse apolitegreetingBepreparedSpeakclearlySmilewhiletalkingIdentifyyourself  Speak atamoderatepaceListenactivelyUse aprofessionaltoneAvoidmultitaskingAsk forclarificationUse afriendlytone  Summarizekey points  ConfirmdetailsEnd witha politeclosingUsepolitelanguageAvoidslang  Takenotesduring thecallUseappropriatevolume  BepatientAsk forpermissionto holdApologizeifinterrupting Answerwithin 3 rings   AvoidbackgroundnoiseStayfocusedUse apolitegreetingBepreparedSpeakclearlySmilewhiletalkingIdentifyyourself  Speak atamoderatepaceListenactivelyUse aprofessionaltoneAvoidmultitaskingAsk forclarificationUse afriendlytone  Summarizekey points  ConfirmdetailsEnd witha politeclosingUsepolitelanguageAvoidslang  Takenotesduring thecallUseappropriatevolume  

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
B
5
I
6
N
7
I
8
G
9
N
10
B
11
G
12
B
13
G
14
O
15
I
16
G
17
O
18
O
19
N
20
O
21
I
22
I
23
B
24
O
  1. G-Be patient
  2. B-Ask for permission to hold
  3. N-Apologize if interrupting
  4. B- Answer within 3 rings
  5. I-Avoid background noise
  6. N-Stay focused
  7. I-Use a polite greeting
  8. G-Be prepared
  9. N-Speak clearly
  10. B-Smile while talking
  11. G-Identify yourself
  12. B-Speak at a moderate pace
  13. G-Listen actively
  14. O-Use a professional tone
  15. I-Avoid multitasking
  16. G-Ask for clarification
  17. O-Use a friendly tone
  18. O-Summarize key points
  19. N-Confirm details
  20. O-End with a polite closing
  21. I-Use polite language
  22. I-Avoid slang
  23. B-Take notes during the call
  24. O-Use appropriate volume