Useappropriatevolume  ListenactivelyAsk forclarificationAvoidslang  Speak atamoderatepaceUse apolitegreetingConfirmdetailsUsepolitelanguageEnd witha politeclosingAvoidbackgroundnoiseBepreparedUse afriendlytone  Use aprofessionaltoneSmilewhiletalkingSpeakclearlyAsk forpermissionto holdTakenotesduring thecallBepatientApologizeifinterruptingStayfocusedIdentifyyourself  Summarizekey points  Avoidmultitasking Answerwithin 3 rings   Useappropriatevolume  ListenactivelyAsk forclarificationAvoidslang  Speak atamoderatepaceUse apolitegreetingConfirmdetailsUsepolitelanguageEnd witha politeclosingAvoidbackgroundnoiseBepreparedUse afriendlytone  Use aprofessionaltoneSmilewhiletalkingSpeakclearlyAsk forpermissionto holdTakenotesduring thecallBepatientApologizeifinterruptingStayfocusedIdentifyyourself  Summarizekey points  Avoidmultitasking Answerwithin 3 rings   

Phone Etiquette - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
I
5
B
6
I
7
N
8
I
9
O
10
I
11
G
12
O
13
O
14
B
15
N
16
B
17
B
18
G
19
N
20
N
21
G
22
O
23
I
24
B
  1. O-Use appropriate volume
  2. G-Listen actively
  3. G-Ask for clarification
  4. I-Avoid slang
  5. B-Speak at a moderate pace
  6. I-Use a polite greeting
  7. N-Confirm details
  8. I-Use polite language
  9. O-End with a polite closing
  10. I-Avoid background noise
  11. G-Be prepared
  12. O-Use a friendly tone
  13. O-Use a professional tone
  14. B-Smile while talking
  15. N-Speak clearly
  16. B-Ask for permission to hold
  17. B-Take notes during the call
  18. G-Be patient
  19. N-Apologize if interrupting
  20. N-Stay focused
  21. G-Identify yourself
  22. O-Summarize key points
  23. I-Avoid multitasking
  24. B- Answer within 3 rings