Thank apatient forchoosingLCHCAssistanotherdepartmentduring abusy periodManageup acoworkerNominate acoworker forStream ofExcellenceHelp acoworkerwith ataskGetpopcorn onThursday inthe Atrium!Contribute tothe gratitudewall (share whyyou choose towork at LCHC)Updatepatientabout waittimesExplain thepurpose ofa test orprocedureOffer comfortto a patient'sfamily, driver,etc.Praise acoworkerfor excellentpatient careHelp cleanup a patientarea orcommonareaParticipate inpatientexperiencelunch & learnIntroduce acoworker byname topatient/visitorAsk a patient"Whatquestions doyou have?"Offer acomfort itemto a patient(water,blanket, etc.)Knockbeforeentering apatient roomRecognize acoworker foractions taken toenhancepatientexperienceReport asafetyconcern to theappropriateteamEscort apatientinstead ofpointingAssist apatient (holddoor, pushwheelchair,etc.)Wipedown awheelchairUsepatientteachbackGreet apatientShare apatientcomplimentwith yourteamRead thepatientsurveydisplayboardExplainthe patientsurveyprocessUse the10-15RuleUseAIDETThank apatient forchoosingLCHCAssistanotherdepartmentduring abusy periodManageup acoworkerNominate acoworker forStream ofExcellenceHelp acoworkerwith ataskGetpopcorn onThursday inthe Atrium!Contribute tothe gratitudewall (share whyyou choose towork at LCHC)Updatepatientabout waittimesExplain thepurpose ofa test orprocedureOffer comfortto a patient'sfamily, driver,etc.Praise acoworkerfor excellentpatient careHelp cleanup a patientarea orcommonareaParticipate inpatientexperiencelunch & learnIntroduce acoworker byname topatient/visitorAsk a patient"Whatquestions doyou have?"Offer acomfort itemto a patient(water,blanket, etc.)Knockbeforeentering apatient roomRecognize acoworker foractions taken toenhancepatientexperienceReport asafetyconcern to theappropriateteamEscort apatientinstead ofpointingAssist apatient (holddoor, pushwheelchair,etc.)Wipedown awheelchairUsepatientteachbackGreet apatientShare apatientcomplimentwith yourteamRead thepatientsurveydisplayboardExplainthe patientsurveyprocessUse the10-15RuleUseAIDET

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a patient for choosing LCHC
  2. Assist another department during a busy period
  3. Manage up a coworker
  4. Nominate a coworker for Stream of Excellence
  5. Help a coworker with a task
  6. Get popcorn on Thursday in the Atrium!
  7. Contribute to the gratitude wall (share why you choose to work at LCHC)
  8. Update patient about wait times
  9. Explain the purpose of a test or procedure
  10. Offer comfort to a patient's family, driver, etc.
  11. Praise a coworker for excellent patient care
  12. Help clean up a patient area or common area
  13. Participate in patient experience lunch & learn
  14. Introduce a coworker by name to patient/visitor
  15. Ask a patient "What questions do you have?"
  16. Offer a comfort item to a patient (water, blanket, etc.)
  17. Knock before entering a patient room
  18. Recognize a coworker for actions taken to enhance patient experience
  19. Report a safety concern to the appropriate team
  20. Escort a patient instead of pointing
  21. Assist a patient (hold door, push wheelchair, etc.)
  22. Wipe down a wheelchair
  23. Use patient teach back
  24. Greet a patient
  25. Share a patient compliment with your team
  26. Read the patient survey display board
  27. Explain the patient survey process
  28. Use the 10-15 Rule
  29. Use AIDET