(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain the patient survey process
Ask a patient "What questions do you have?"
Nominate a coworker for Stream of Excellence
Greet a patient
Thank a patient for choosing LCHC
Introduce a coworker by name to patient/visitor
Help a coworker with a task
Share a patient compliment with your team
Read the patient survey display board
Praise a coworker for excellent patient care
Escort a patient instead of pointing
Explain the purpose of a test or procedure
Offer a comfort item to a patient (water, blanket, etc.)
Recognize a coworker for actions taken to enhance patient experience
Use patient teach back
Knock before entering a patient room
Get popcorn on Thursday in the Atrium!
Participate in patient experience lunch & learn
Help clean up a patient area or common area
Use AIDET
Assist another department during a busy period
Offer comfort to a patient's family, driver, etc.
Use the 10-15 Rule
Wipe down a wheelchair
Manage up a coworker
Report a safety concern to the appropriate team
Update patient about wait times
Assist a patient (hold door, push wheelchair, etc.)
Contribute to the gratitude wall (share why you choose to work at LCHC)
