Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Contribute to the gratitude wall (share why you choose to work at LCHC)
2. Recognize a coworker for actions taken to enhance patient experience
3. Offer comfort to a patient's family, driver, etc.
4. Update patient about wait times
5. Praise a coworker for excellent patient care
6. Nominate a coworker for Stream of Excellence
7. Assist a patient (hold door, push wheelchair, etc.)
8. Participate in patient experience lunch & learn
9. Use the 10-15 Rule
10. Use patient teach back
11. Introduce a coworker by name to patient/visitor
12. Help a coworker with a task
13. Knock before entering a patient room
14. Thank a patient for choosing LCHC
15. Offer a comfort item to a patient (water, blanket, etc.)
16. Wipe down a wheelchair
17. Explain the purpose of a test or procedure
18. Use AIDET
19. Greet a patient
20. Read the patient survey display board
21. Help clean up a patient area or common area
22. Manage up a coworker
23. Get popcorn on Thursday in the Atrium!
24. Ask a patient "What questions do you have?"
25. Report a safety concern to the appropriate team
26. Share a patient compliment with your team
27. Escort a patient instead of pointing
28. Explain the patient survey process
29. Assist another department during a busy period