Thank apatient forchoosingLCHCOffer comfortto a patient'sfamily, driver,etc.Nominate acoworker forStream ofExcellenceAsk a patient"Whatquestions doyou have?"Recognize acoworker foractions taken toenhancepatientexperienceContribute tothe gratitudewall (share whyyou choose towork at LCHC)Wipedown awheelchairGetpopcorn onThursday inthe Atrium!Updatepatientabout waittimesExplainthe patientsurveyprocessReport asafetyconcern to theappropriateteamPraise acoworkerfor excellentpatient careHelp cleanup a patientarea orcommonareaHelp acoworkerwith ataskUsepatientteachbackUseAIDETRead thepatientsurveydisplayboardManageup acoworkerExplain thepurpose ofa test orprocedureAssist apatient (holddoor, pushwheelchair,etc.)Greet apatientOffer acomfort itemto a patient(water,blanket, etc.)Assistanotherdepartmentduring abusy periodKnockbeforeentering apatient roomUse the10-15RuleShare apatientcomplimentwith yourteamEscort apatientinstead ofpointingParticipate inpatientexperiencelunch & learnIntroduce acoworker byname topatient/visitorThank apatient forchoosingLCHCOffer comfortto a patient'sfamily, driver,etc.Nominate acoworker forStream ofExcellenceAsk a patient"Whatquestions doyou have?"Recognize acoworker foractions taken toenhancepatientexperienceContribute tothe gratitudewall (share whyyou choose towork at LCHC)Wipedown awheelchairGetpopcorn onThursday inthe Atrium!Updatepatientabout waittimesExplainthe patientsurveyprocessReport asafetyconcern to theappropriateteamPraise acoworkerfor excellentpatient careHelp cleanup a patientarea orcommonareaHelp acoworkerwith ataskUsepatientteachbackUseAIDETRead thepatientsurveydisplayboardManageup acoworkerExplain thepurpose ofa test orprocedureAssist apatient (holddoor, pushwheelchair,etc.)Greet apatientOffer acomfort itemto a patient(water,blanket, etc.)Assistanotherdepartmentduring abusy periodKnockbeforeentering apatient roomUse the10-15RuleShare apatientcomplimentwith yourteamEscort apatientinstead ofpointingParticipate inpatientexperiencelunch & learnIntroduce acoworker byname topatient/visitor

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a patient for choosing LCHC
  2. Offer comfort to a patient's family, driver, etc.
  3. Nominate a coworker for Stream of Excellence
  4. Ask a patient "What questions do you have?"
  5. Recognize a coworker for actions taken to enhance patient experience
  6. Contribute to the gratitude wall (share why you choose to work at LCHC)
  7. Wipe down a wheelchair
  8. Get popcorn on Thursday in the Atrium!
  9. Update patient about wait times
  10. Explain the patient survey process
  11. Report a safety concern to the appropriate team
  12. Praise a coworker for excellent patient care
  13. Help clean up a patient area or common area
  14. Help a coworker with a task
  15. Use patient teach back
  16. Use AIDET
  17. Read the patient survey display board
  18. Manage up a coworker
  19. Explain the purpose of a test or procedure
  20. Assist a patient (hold door, push wheelchair, etc.)
  21. Greet a patient
  22. Offer a comfort item to a patient (water, blanket, etc.)
  23. Assist another department during a busy period
  24. Knock before entering a patient room
  25. Use the 10-15 Rule
  26. Share a patient compliment with your team
  27. Escort a patient instead of pointing
  28. Participate in patient experience lunch & learn
  29. Introduce a coworker by name to patient/visitor