Nominate acoworker forStream ofExcellenceRead thepatientsurveydisplayboardAssistanotherdepartmentduring abusy periodShare apatientcomplimentwith yourteamGreet apatientRecognize acoworker foractions taken toenhancepatientexperienceManageup acoworkerHelp cleanup a patientarea orcommonareaIntroduce acoworker byname topatient/visitorHelp acoworkerwith ataskOffer acomfort itemto a patient(water,blanket, etc.)Ask a patient"Whatquestions doyou have?"Wipedown awheelchairUsepatientteachbackUseAIDETReport asafetyconcern to theappropriateteamExplain thepurpose ofa test orprocedureExplainthe patientsurveyprocessOffer comfortto a patient'sfamily, driver,etc.Updatepatientabout waittimesParticipate inpatientexperiencelunch & learnContribute tothe gratitudewall (share whyyou choose towork at LCHC)Praise acoworkerfor excellentpatient careKnockbeforeentering apatient roomUse the10-15RuleAssist apatient (holddoor, pushwheelchair,etc.)Getpopcorn onThursday inthe Atrium!Thank apatient forchoosingLCHCEscort apatientinstead ofpointingNominate acoworker forStream ofExcellenceRead thepatientsurveydisplayboardAssistanotherdepartmentduring abusy periodShare apatientcomplimentwith yourteamGreet apatientRecognize acoworker foractions taken toenhancepatientexperienceManageup acoworkerHelp cleanup a patientarea orcommonareaIntroduce acoworker byname topatient/visitorHelp acoworkerwith ataskOffer acomfort itemto a patient(water,blanket, etc.)Ask a patient"Whatquestions doyou have?"Wipedown awheelchairUsepatientteachbackUseAIDETReport asafetyconcern to theappropriateteamExplain thepurpose ofa test orprocedureExplainthe patientsurveyprocessOffer comfortto a patient'sfamily, driver,etc.Updatepatientabout waittimesParticipate inpatientexperiencelunch & learnContribute tothe gratitudewall (share whyyou choose towork at LCHC)Praise acoworkerfor excellentpatient careKnockbeforeentering apatient roomUse the10-15RuleAssist apatient (holddoor, pushwheelchair,etc.)Getpopcorn onThursday inthe Atrium!Thank apatient forchoosingLCHCEscort apatientinstead ofpointing

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nominate a coworker for Stream of Excellence
  2. Read the patient survey display board
  3. Assist another department during a busy period
  4. Share a patient compliment with your team
  5. Greet a patient
  6. Recognize a coworker for actions taken to enhance patient experience
  7. Manage up a coworker
  8. Help clean up a patient area or common area
  9. Introduce a coworker by name to patient/visitor
  10. Help a coworker with a task
  11. Offer a comfort item to a patient (water, blanket, etc.)
  12. Ask a patient "What questions do you have?"
  13. Wipe down a wheelchair
  14. Use patient teach back
  15. Use AIDET
  16. Report a safety concern to the appropriate team
  17. Explain the purpose of a test or procedure
  18. Explain the patient survey process
  19. Offer comfort to a patient's family, driver, etc.
  20. Update patient about wait times
  21. Participate in patient experience lunch & learn
  22. Contribute to the gratitude wall (share why you choose to work at LCHC)
  23. Praise a coworker for excellent patient care
  24. Knock before entering a patient room
  25. Use the 10-15 Rule
  26. Assist a patient (hold door, push wheelchair, etc.)
  27. Get popcorn on Thursday in the Atrium!
  28. Thank a patient for choosing LCHC
  29. Escort a patient instead of pointing