Escort apatientinstead ofpointingUpdatepatientabout waittimesGetpopcorn onThursday inthe Atrium!Use the10-15RuleContribute tothe gratitudewall (share whyyou choose towork at LCHC)Help cleanup a patientarea orcommonareaReport asafetyconcern to theappropriateteamPraise acoworkerfor excellentpatient careRecognize acoworker foractions taken toenhancepatientexperienceAssistanotherdepartmentduring abusy periodUseAIDETAssist apatient (holddoor, pushwheelchair,etc.)Wipedown awheelchairExplainthe patientsurveyprocessHelp acoworkerwith ataskGreet apatientIntroduce acoworker byname topatient/visitorShare apatientcomplimentwith yourteamThank apatient forchoosingLCHCParticipate inpatientexperiencelunch & learnOffer comfortto a patient'sfamily, driver,etc.UsepatientteachbackNominate acoworker forStream ofExcellenceManageup acoworkerRead thepatientsurveydisplayboardKnockbeforeentering apatient roomExplain thepurpose ofa test orprocedureOffer acomfort itemto a patient(water,blanket, etc.)Ask a patient"Whatquestions doyou have?"Escort apatientinstead ofpointingUpdatepatientabout waittimesGetpopcorn onThursday inthe Atrium!Use the10-15RuleContribute tothe gratitudewall (share whyyou choose towork at LCHC)Help cleanup a patientarea orcommonareaReport asafetyconcern to theappropriateteamPraise acoworkerfor excellentpatient careRecognize acoworker foractions taken toenhancepatientexperienceAssistanotherdepartmentduring abusy periodUseAIDETAssist apatient (holddoor, pushwheelchair,etc.)Wipedown awheelchairExplainthe patientsurveyprocessHelp acoworkerwith ataskGreet apatientIntroduce acoworker byname topatient/visitorShare apatientcomplimentwith yourteamThank apatient forchoosingLCHCParticipate inpatientexperiencelunch & learnOffer comfortto a patient'sfamily, driver,etc.UsepatientteachbackNominate acoworker forStream ofExcellenceManageup acoworkerRead thepatientsurveydisplayboardKnockbeforeentering apatient roomExplain thepurpose ofa test orprocedureOffer acomfort itemto a patient(water,blanket, etc.)Ask a patient"Whatquestions doyou have?"

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escort a patient instead of pointing
  2. Update patient about wait times
  3. Get popcorn on Thursday in the Atrium!
  4. Use the 10-15 Rule
  5. Contribute to the gratitude wall (share why you choose to work at LCHC)
  6. Help clean up a patient area or common area
  7. Report a safety concern to the appropriate team
  8. Praise a coworker for excellent patient care
  9. Recognize a coworker for actions taken to enhance patient experience
  10. Assist another department during a busy period
  11. Use AIDET
  12. Assist a patient (hold door, push wheelchair, etc.)
  13. Wipe down a wheelchair
  14. Explain the patient survey process
  15. Help a coworker with a task
  16. Greet a patient
  17. Introduce a coworker by name to patient/visitor
  18. Share a patient compliment with your team
  19. Thank a patient for choosing LCHC
  20. Participate in patient experience lunch & learn
  21. Offer comfort to a patient's family, driver, etc.
  22. Use patient teach back
  23. Nominate a coworker for Stream of Excellence
  24. Manage up a coworker
  25. Read the patient survey display board
  26. Knock before entering a patient room
  27. Explain the purpose of a test or procedure
  28. Offer a comfort item to a patient (water, blanket, etc.)
  29. Ask a patient "What questions do you have?"