Wipedown awheelchairRead thepatientsurveydisplayboardAssist apatient (holddoor, pushwheelchair,etc.)Participate inpatientexperiencelunch & learnKnockbeforeentering apatient roomGetpopcorn onThursday inthe Atrium!Offer acomfort itemto a patient(water,blanket, etc.)Escort apatientinstead ofpointingManageup acoworkerOffer comfortto a patient'sfamily, driver,etc.Praise acoworkerfor excellentpatient careUpdatepatientabout waittimesUsepatientteachbackThank apatient forchoosingLCHCExplainthe patientsurveyprocessAsk a patient"Whatquestions doyou have?"Help acoworkerwith ataskNominate acoworker forStream ofExcellenceShare apatientcomplimentwith yourteamIntroduce acoworker byname topatient/visitorExplain thepurpose ofa test orprocedureReport asafetyconcern to theappropriateteamGreet apatientHelp cleanup a patientarea orcommonareaRecognize acoworker foractions taken toenhancepatientexperienceAssistanotherdepartmentduring abusy periodContribute tothe gratitudewall (share whyyou choose towork at LCHC)UseAIDETUse the10-15RuleWipedown awheelchairRead thepatientsurveydisplayboardAssist apatient (holddoor, pushwheelchair,etc.)Participate inpatientexperiencelunch & learnKnockbeforeentering apatient roomGetpopcorn onThursday inthe Atrium!Offer acomfort itemto a patient(water,blanket, etc.)Escort apatientinstead ofpointingManageup acoworkerOffer comfortto a patient'sfamily, driver,etc.Praise acoworkerfor excellentpatient careUpdatepatientabout waittimesUsepatientteachbackThank apatient forchoosingLCHCExplainthe patientsurveyprocessAsk a patient"Whatquestions doyou have?"Help acoworkerwith ataskNominate acoworker forStream ofExcellenceShare apatientcomplimentwith yourteamIntroduce acoworker byname topatient/visitorExplain thepurpose ofa test orprocedureReport asafetyconcern to theappropriateteamGreet apatientHelp cleanup a patientarea orcommonareaRecognize acoworker foractions taken toenhancepatientexperienceAssistanotherdepartmentduring abusy periodContribute tothe gratitudewall (share whyyou choose towork at LCHC)UseAIDETUse the10-15Rule

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wipe down a wheelchair
  2. Read the patient survey display board
  3. Assist a patient (hold door, push wheelchair, etc.)
  4. Participate in patient experience lunch & learn
  5. Knock before entering a patient room
  6. Get popcorn on Thursday in the Atrium!
  7. Offer a comfort item to a patient (water, blanket, etc.)
  8. Escort a patient instead of pointing
  9. Manage up a coworker
  10. Offer comfort to a patient's family, driver, etc.
  11. Praise a coworker for excellent patient care
  12. Update patient about wait times
  13. Use patient teach back
  14. Thank a patient for choosing LCHC
  15. Explain the patient survey process
  16. Ask a patient "What questions do you have?"
  17. Help a coworker with a task
  18. Nominate a coworker for Stream of Excellence
  19. Share a patient compliment with your team
  20. Introduce a coworker by name to patient/visitor
  21. Explain the purpose of a test or procedure
  22. Report a safety concern to the appropriate team
  23. Greet a patient
  24. Help clean up a patient area or common area
  25. Recognize a coworker for actions taken to enhance patient experience
  26. Assist another department during a busy period
  27. Contribute to the gratitude wall (share why you choose to work at LCHC)
  28. Use AIDET
  29. Use the 10-15 Rule