Explain thepurpose ofa test orprocedureNominate acoworker forStream ofExcellenceManageup acoworkerWipedown awheelchairOffer comfortto a patient'sfamily, driver,etc.Report asafetyconcern to theappropriateteamGetpopcorn onThursday inthe Atrium!Offer acomfort itemto a patient(water,blanket, etc.)Assist apatient (holddoor, pushwheelchair,etc.)Contribute tothe gratitudewall (share whyyou choose towork at LCHC)Greet apatientHelp cleanup a patientarea orcommonareaAsk a patient"Whatquestions doyou have?"UsepatientteachbackThank apatient forchoosingLCHCKnockbeforeentering apatient roomRead thepatientsurveydisplayboardPraise acoworkerfor excellentpatient careParticipate inpatientexperiencelunch & learnUseAIDETAssistanotherdepartmentduring abusy periodShare apatientcomplimentwith yourteamRecognize acoworker foractions taken toenhancepatientexperienceIntroduce acoworker byname topatient/visitorUpdatepatientabout waittimesUse the10-15RuleExplainthe patientsurveyprocessHelp acoworkerwith ataskEscort apatientinstead ofpointingExplain thepurpose ofa test orprocedureNominate acoworker forStream ofExcellenceManageup acoworkerWipedown awheelchairOffer comfortto a patient'sfamily, driver,etc.Report asafetyconcern to theappropriateteamGetpopcorn onThursday inthe Atrium!Offer acomfort itemto a patient(water,blanket, etc.)Assist apatient (holddoor, pushwheelchair,etc.)Contribute tothe gratitudewall (share whyyou choose towork at LCHC)Greet apatientHelp cleanup a patientarea orcommonareaAsk a patient"Whatquestions doyou have?"UsepatientteachbackThank apatient forchoosingLCHCKnockbeforeentering apatient roomRead thepatientsurveydisplayboardPraise acoworkerfor excellentpatient careParticipate inpatientexperiencelunch & learnUseAIDETAssistanotherdepartmentduring abusy periodShare apatientcomplimentwith yourteamRecognize acoworker foractions taken toenhancepatientexperienceIntroduce acoworker byname topatient/visitorUpdatepatientabout waittimesUse the10-15RuleExplainthe patientsurveyprocessHelp acoworkerwith ataskEscort apatientinstead ofpointing

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain the purpose of a test or procedure
  2. Nominate a coworker for Stream of Excellence
  3. Manage up a coworker
  4. Wipe down a wheelchair
  5. Offer comfort to a patient's family, driver, etc.
  6. Report a safety concern to the appropriate team
  7. Get popcorn on Thursday in the Atrium!
  8. Offer a comfort item to a patient (water, blanket, etc.)
  9. Assist a patient (hold door, push wheelchair, etc.)
  10. Contribute to the gratitude wall (share why you choose to work at LCHC)
  11. Greet a patient
  12. Help clean up a patient area or common area
  13. Ask a patient "What questions do you have?"
  14. Use patient teach back
  15. Thank a patient for choosing LCHC
  16. Knock before entering a patient room
  17. Read the patient survey display board
  18. Praise a coworker for excellent patient care
  19. Participate in patient experience lunch & learn
  20. Use AIDET
  21. Assist another department during a busy period
  22. Share a patient compliment with your team
  23. Recognize a coworker for actions taken to enhance patient experience
  24. Introduce a coworker by name to patient/visitor
  25. Update patient about wait times
  26. Use the 10-15 Rule
  27. Explain the patient survey process
  28. Help a coworker with a task
  29. Escort a patient instead of pointing