ContinuousImprovementServiceCustomisation/PersonalisationHumanInputsPositiveFeedbackGuestExperienceNegativeFeedbackCrisisResponsePhysicalInputsValueAdditionEmployeeFeedbackStaffTrainingFeedbackCollectionOnlineReviewsCustomerLoyaltyServiceDeliveryPerformanceMonitoringCustomerSatisfactionFinancialInputsOperationalEfficiencyCustomerInteractionServiceRecoveryTechnologyin TourismTransformationProcessGuestComplaintsInformationInputsContinuousImprovementServiceCustomisation/PersonalisationHumanInputsPositiveFeedbackGuestExperienceNegativeFeedbackCrisisResponsePhysicalInputsValueAdditionEmployeeFeedbackStaffTrainingFeedbackCollectionOnlineReviewsCustomerLoyaltyServiceDeliveryPerformanceMonitoringCustomerSatisfactionFinancialInputsOperationalEfficiencyCustomerInteractionServiceRecoveryTechnologyin TourismTransformationProcessGuestComplaintsInformationInputs

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Continuous Improvement
  2. Service Customisation/ Personalisation
  3. Human Inputs
  4. Positive Feedback
  5. Guest Experience
  6. Negative Feedback
  7. Crisis Response
  8. Physical Inputs
  9. Value Addition
  10. Employee Feedback
  11. Staff Training
  12. Feedback Collection
  13. Online Reviews
  14. Customer Loyalty
  15. Service Delivery
  16. Performance Monitoring
  17. Customer Satisfaction
  18. Financial Inputs
  19. Operational Efficiency
  20. Customer Interaction
  21. Service Recovery
  22. Technology in Tourism
  23. Transformation Process
  24. Guest Complaints
  25. Information Inputs