CustomerInteractionHumanInputsCrisisResponseStaffTrainingInformationInputsPerformanceMonitoringPositiveFeedbackFinancialInputsCustomerSatisfactionOnlineReviewsValueAdditionPhysicalInputsCustomerLoyaltyOperationalEfficiencyFeedbackCollectionGuestComplaintsTechnologyin TourismEmployeeFeedbackNegativeFeedbackServiceDeliveryGuestExperienceServiceCustomisation/PersonalisationServiceRecoveryContinuousImprovementTransformationProcessCustomerInteractionHumanInputsCrisisResponseStaffTrainingInformationInputsPerformanceMonitoringPositiveFeedbackFinancialInputsCustomerSatisfactionOnlineReviewsValueAdditionPhysicalInputsCustomerLoyaltyOperationalEfficiencyFeedbackCollectionGuestComplaintsTechnologyin TourismEmployeeFeedbackNegativeFeedbackServiceDeliveryGuestExperienceServiceCustomisation/PersonalisationServiceRecoveryContinuousImprovementTransformationProcess

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Interaction
  2. Human Inputs
  3. Crisis Response
  4. Staff Training
  5. Information Inputs
  6. Performance Monitoring
  7. Positive Feedback
  8. Financial Inputs
  9. Customer Satisfaction
  10. Online Reviews
  11. Value Addition
  12. Physical Inputs
  13. Customer Loyalty
  14. Operational Efficiency
  15. Feedback Collection
  16. Guest Complaints
  17. Technology in Tourism
  18. Employee Feedback
  19. Negative Feedback
  20. Service Delivery
  21. Guest Experience
  22. Service Customisation/ Personalisation
  23. Service Recovery
  24. Continuous Improvement
  25. Transformation Process