ServiceRecoveryHumanInputsInformationInputsValueAdditionTransformationProcessServiceDeliveryFinancialInputsCrisisResponseEmployeeFeedbackPhysicalInputsGuestComplaintsCustomerSatisfactionPositiveFeedbackCustomerInteractionOnlineReviewsPerformanceMonitoringTechnologyin TourismServiceCustomisation/PersonalisationCustomerLoyaltyContinuousImprovementFeedbackCollectionOperationalEfficiencyGuestExperienceStaffTrainingNegativeFeedbackServiceRecoveryHumanInputsInformationInputsValueAdditionTransformationProcessServiceDeliveryFinancialInputsCrisisResponseEmployeeFeedbackPhysicalInputsGuestComplaintsCustomerSatisfactionPositiveFeedbackCustomerInteractionOnlineReviewsPerformanceMonitoringTechnologyin TourismServiceCustomisation/PersonalisationCustomerLoyaltyContinuousImprovementFeedbackCollectionOperationalEfficiencyGuestExperienceStaffTrainingNegativeFeedback

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Recovery
  2. Human Inputs
  3. Information Inputs
  4. Value Addition
  5. Transformation Process
  6. Service Delivery
  7. Financial Inputs
  8. Crisis Response
  9. Employee Feedback
  10. Physical Inputs
  11. Guest Complaints
  12. Customer Satisfaction
  13. Positive Feedback
  14. Customer Interaction
  15. Online Reviews
  16. Performance Monitoring
  17. Technology in Tourism
  18. Service Customisation/ Personalisation
  19. Customer Loyalty
  20. Continuous Improvement
  21. Feedback Collection
  22. Operational Efficiency
  23. Guest Experience
  24. Staff Training
  25. Negative Feedback