FeedbackCollectionTechnologyin TourismValueAdditionNegativeFeedbackCustomerSatisfactionHumanInputsCustomerLoyaltyOnlineReviewsTransformationProcessOperationalEfficiencyEmployeeFeedbackPerformanceMonitoringStaffTrainingPhysicalInputsServiceCustomisation/PersonalisationInformationInputsFinancialInputsCustomerInteractionGuestExperienceServiceRecoveryContinuousImprovementGuestComplaintsCrisisResponseServiceDeliveryPositiveFeedbackFeedbackCollectionTechnologyin TourismValueAdditionNegativeFeedbackCustomerSatisfactionHumanInputsCustomerLoyaltyOnlineReviewsTransformationProcessOperationalEfficiencyEmployeeFeedbackPerformanceMonitoringStaffTrainingPhysicalInputsServiceCustomisation/PersonalisationInformationInputsFinancialInputsCustomerInteractionGuestExperienceServiceRecoveryContinuousImprovementGuestComplaintsCrisisResponseServiceDeliveryPositiveFeedback

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feedback Collection
  2. Technology in Tourism
  3. Value Addition
  4. Negative Feedback
  5. Customer Satisfaction
  6. Human Inputs
  7. Customer Loyalty
  8. Online Reviews
  9. Transformation Process
  10. Operational Efficiency
  11. Employee Feedback
  12. Performance Monitoring
  13. Staff Training
  14. Physical Inputs
  15. Service Customisation/ Personalisation
  16. Information Inputs
  17. Financial Inputs
  18. Customer Interaction
  19. Guest Experience
  20. Service Recovery
  21. Continuous Improvement
  22. Guest Complaints
  23. Crisis Response
  24. Service Delivery
  25. Positive Feedback