TransformationProcessPerformanceMonitoringPositiveFeedbackCustomerSatisfactionServiceCustomisation/PersonalisationEmployeeFeedbackTechnologyin TourismFeedbackCollectionOnlineReviewsInformationInputsFinancialInputsOperationalEfficiencyHumanInputsServiceRecoveryContinuousImprovementCustomerLoyaltyStaffTrainingNegativeFeedbackGuestComplaintsPhysicalInputsValueAdditionServiceDeliveryGuestExperienceCustomerInteractionCrisisResponseTransformationProcessPerformanceMonitoringPositiveFeedbackCustomerSatisfactionServiceCustomisation/PersonalisationEmployeeFeedbackTechnologyin TourismFeedbackCollectionOnlineReviewsInformationInputsFinancialInputsOperationalEfficiencyHumanInputsServiceRecoveryContinuousImprovementCustomerLoyaltyStaffTrainingNegativeFeedbackGuestComplaintsPhysicalInputsValueAdditionServiceDeliveryGuestExperienceCustomerInteractionCrisisResponse

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transformation Process
  2. Performance Monitoring
  3. Positive Feedback
  4. Customer Satisfaction
  5. Service Customisation/ Personalisation
  6. Employee Feedback
  7. Technology in Tourism
  8. Feedback Collection
  9. Online Reviews
  10. Information Inputs
  11. Financial Inputs
  12. Operational Efficiency
  13. Human Inputs
  14. Service Recovery
  15. Continuous Improvement
  16. Customer Loyalty
  17. Staff Training
  18. Negative Feedback
  19. Guest Complaints
  20. Physical Inputs
  21. Value Addition
  22. Service Delivery
  23. Guest Experience
  24. Customer Interaction
  25. Crisis Response