GuestExperienceStaffTrainingNegativeFeedbackInformationInputsServiceCustomisation/PersonalisationCustomerLoyaltyOperationalEfficiencyCustomerSatisfactionValueAdditionFinancialInputsGuestComplaintsPositiveFeedbackContinuousImprovementServiceDeliveryOnlineReviewsServiceRecoveryCustomerInteractionEmployeeFeedbackFeedbackCollectionCrisisResponsePhysicalInputsTechnologyin TourismTransformationProcessHumanInputsPerformanceMonitoringGuestExperienceStaffTrainingNegativeFeedbackInformationInputsServiceCustomisation/PersonalisationCustomerLoyaltyOperationalEfficiencyCustomerSatisfactionValueAdditionFinancialInputsGuestComplaintsPositiveFeedbackContinuousImprovementServiceDeliveryOnlineReviewsServiceRecoveryCustomerInteractionEmployeeFeedbackFeedbackCollectionCrisisResponsePhysicalInputsTechnologyin TourismTransformationProcessHumanInputsPerformanceMonitoring

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest Experience
  2. Staff Training
  3. Negative Feedback
  4. Information Inputs
  5. Service Customisation/ Personalisation
  6. Customer Loyalty
  7. Operational Efficiency
  8. Customer Satisfaction
  9. Value Addition
  10. Financial Inputs
  11. Guest Complaints
  12. Positive Feedback
  13. Continuous Improvement
  14. Service Delivery
  15. Online Reviews
  16. Service Recovery
  17. Customer Interaction
  18. Employee Feedback
  19. Feedback Collection
  20. Crisis Response
  21. Physical Inputs
  22. Technology in Tourism
  23. Transformation Process
  24. Human Inputs
  25. Performance Monitoring