ServiceDeliveryEmployeeFeedbackPhysicalInputsNegativeFeedbackGuestExperienceServiceCustomisation/PersonalisationOperationalEfficiencyGuestComplaintsHumanInputsTechnologyin TourismInformationInputsCrisisResponsePerformanceMonitoringServiceRecoveryPositiveFeedbackStaffTrainingOnlineReviewsTransformationProcessValueAdditionCustomerInteractionCustomerLoyaltyContinuousImprovementCustomerSatisfactionFinancialInputsFeedbackCollectionServiceDeliveryEmployeeFeedbackPhysicalInputsNegativeFeedbackGuestExperienceServiceCustomisation/PersonalisationOperationalEfficiencyGuestComplaintsHumanInputsTechnologyin TourismInformationInputsCrisisResponsePerformanceMonitoringServiceRecoveryPositiveFeedbackStaffTrainingOnlineReviewsTransformationProcessValueAdditionCustomerInteractionCustomerLoyaltyContinuousImprovementCustomerSatisfactionFinancialInputsFeedbackCollection

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Delivery
  2. Employee Feedback
  3. Physical Inputs
  4. Negative Feedback
  5. Guest Experience
  6. Service Customisation/ Personalisation
  7. Operational Efficiency
  8. Guest Complaints
  9. Human Inputs
  10. Technology in Tourism
  11. Information Inputs
  12. Crisis Response
  13. Performance Monitoring
  14. Service Recovery
  15. Positive Feedback
  16. Staff Training
  17. Online Reviews
  18. Transformation Process
  19. Value Addition
  20. Customer Interaction
  21. Customer Loyalty
  22. Continuous Improvement
  23. Customer Satisfaction
  24. Financial Inputs
  25. Feedback Collection