ValueAdditionCustomerLoyaltyPhysicalInputsServiceCustomisation/PersonalisationContinuousImprovementStaffTrainingServiceDeliveryOperationalEfficiencyGuestExperienceTransformationProcessCrisisResponseTechnologyin TourismCustomerSatisfactionPerformanceMonitoringServiceRecoveryFeedbackCollectionGuestComplaintsHumanInputsOnlineReviewsCustomerInteractionNegativeFeedbackFinancialInputsPositiveFeedbackEmployeeFeedbackInformationInputsValueAdditionCustomerLoyaltyPhysicalInputsServiceCustomisation/PersonalisationContinuousImprovementStaffTrainingServiceDeliveryOperationalEfficiencyGuestExperienceTransformationProcessCrisisResponseTechnologyin TourismCustomerSatisfactionPerformanceMonitoringServiceRecoveryFeedbackCollectionGuestComplaintsHumanInputsOnlineReviewsCustomerInteractionNegativeFeedbackFinancialInputsPositiveFeedbackEmployeeFeedbackInformationInputs

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Value Addition
  2. Customer Loyalty
  3. Physical Inputs
  4. Service Customisation/ Personalisation
  5. Continuous Improvement
  6. Staff Training
  7. Service Delivery
  8. Operational Efficiency
  9. Guest Experience
  10. Transformation Process
  11. Crisis Response
  12. Technology in Tourism
  13. Customer Satisfaction
  14. Performance Monitoring
  15. Service Recovery
  16. Feedback Collection
  17. Guest Complaints
  18. Human Inputs
  19. Online Reviews
  20. Customer Interaction
  21. Negative Feedback
  22. Financial Inputs
  23. Positive Feedback
  24. Employee Feedback
  25. Information Inputs