StaffTrainingOperationalEfficiencyServiceCustomisation/PersonalisationCustomerInteractionPositiveFeedbackServiceDeliveryFeedbackCollectionCustomerSatisfactionPhysicalInputsPerformanceMonitoringServiceRecoveryEmployeeFeedbackGuestExperienceGuestComplaintsCustomerLoyaltyNegativeFeedbackHumanInputsOnlineReviewsTransformationProcessValueAdditionContinuousImprovementFinancialInputsTechnologyin TourismCrisisResponseInformationInputsStaffTrainingOperationalEfficiencyServiceCustomisation/PersonalisationCustomerInteractionPositiveFeedbackServiceDeliveryFeedbackCollectionCustomerSatisfactionPhysicalInputsPerformanceMonitoringServiceRecoveryEmployeeFeedbackGuestExperienceGuestComplaintsCustomerLoyaltyNegativeFeedbackHumanInputsOnlineReviewsTransformationProcessValueAdditionContinuousImprovementFinancialInputsTechnologyin TourismCrisisResponseInformationInputs

TMP33 - ITO & Feeback Process - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff Training
  2. Operational Efficiency
  3. Service Customisation/ Personalisation
  4. Customer Interaction
  5. Positive Feedback
  6. Service Delivery
  7. Feedback Collection
  8. Customer Satisfaction
  9. Physical Inputs
  10. Performance Monitoring
  11. Service Recovery
  12. Employee Feedback
  13. Guest Experience
  14. Guest Complaints
  15. Customer Loyalty
  16. Negative Feedback
  17. Human Inputs
  18. Online Reviews
  19. Transformation Process
  20. Value Addition
  21. Continuous Improvement
  22. Financial Inputs
  23. Technology in Tourism
  24. Crisis Response
  25. Information Inputs