BestpracticeI canhelp youwith thatFriendlyThankyouExceedCustomerExpectationsI willUseCustomerNameListenUnderstandAT&TExpressSpecificEmpathyDelightCustomerrecapGreetYouCareResolvethe firsttimePersonalizeContactSuccessMinimizeTransfersProvidesolutionAskopen/closedendedquestionIntroduceyourselfUseyourtoolsQualityAvoidAssumptionBestpracticeI canhelp youwith thatFriendlyThankyouExceedCustomerExpectationsI willUseCustomerNameListenUnderstandAT&TExpressSpecificEmpathyDelightCustomerrecapGreetYouCareResolvethe firsttimePersonalizeContactSuccessMinimizeTransfersProvidesolutionAskopen/closedendedquestionIntroduceyourselfUseyourtoolsQualityAvoidAssumption

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Best practice
  2. I can help you with that
  3. Friendly Thank you
  4. Exceed Customer Expectations
  5. I will
  6. Use Customer Name
  7. Listen
  8. Understand
  9. AT&T
  10. Express Specific Empathy
  11. Delight Customer
  12. recap
  13. Greet You
  14. Care
  15. Resolve the first time
  16. Personalize Contact
  17. Success
  18. Minimize Transfers
  19. Provide solution
  20. Askopen/ closed ended question
  21. Introduce yourself
  22. Use your tools
  23. Quality
  24. Avoid Assumption