SuccessCareDelightCustomerFriendlyThankyouI willI canhelp youwith thatBestpracticeUnderstandQualityAT&TrecapExceedCustomerExpectationsAskopen/closedendedquestionListenExpressSpecificEmpathyGreetYouProvidesolutionAvoidAssumptionUseyourtoolsPersonalizeContactMinimizeTransfersResolvethe firsttimeIntroduceyourselfUseCustomerNameSuccessCareDelightCustomerFriendlyThankyouI willI canhelp youwith thatBestpracticeUnderstandQualityAT&TrecapExceedCustomerExpectationsAskopen/closedendedquestionListenExpressSpecificEmpathyGreetYouProvidesolutionAvoidAssumptionUseyourtoolsPersonalizeContactMinimizeTransfersResolvethe firsttimeIntroduceyourselfUseCustomerName

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Success
  2. Care
  3. Delight Customer
  4. Friendly Thank you
  5. I will
  6. I can help you with that
  7. Best practice
  8. Understand
  9. Quality
  10. AT&T
  11. recap
  12. Exceed Customer Expectations
  13. Askopen/ closed ended question
  14. Listen
  15. Express Specific Empathy
  16. Greet You
  17. Provide solution
  18. Avoid Assumption
  19. Use your tools
  20. Personalize Contact
  21. Minimize Transfers
  22. Resolve the first time
  23. Introduce yourself
  24. Use Customer Name