UnderstandPersonalizeContactI willBestpracticeCareUseyourtoolsrecapDelightCustomerListenIntroduceyourselfAvoidAssumptionProvidesolutionAskopen/closedendedquestionMinimizeTransfersGreetYouQualityExceedCustomerExpectationsI canhelp youwith thatAT&TResolvethe firsttimeFriendlyThankyouUseCustomerNameExpressSpecificEmpathySuccessUnderstandPersonalizeContactI willBestpracticeCareUseyourtoolsrecapDelightCustomerListenIntroduceyourselfAvoidAssumptionProvidesolutionAskopen/closedendedquestionMinimizeTransfersGreetYouQualityExceedCustomerExpectationsI canhelp youwith thatAT&TResolvethe firsttimeFriendlyThankyouUseCustomerNameExpressSpecificEmpathySuccess

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Understand
  2. Personalize Contact
  3. I will
  4. Best practice
  5. Care
  6. Use your tools
  7. recap
  8. Delight Customer
  9. Listen
  10. Introduce yourself
  11. Avoid Assumption
  12. Provide solution
  13. Askopen/ closed ended question
  14. Minimize Transfers
  15. Greet You
  16. Quality
  17. Exceed Customer Expectations
  18. I can help you with that
  19. AT&T
  20. Resolve the first time
  21. Friendly Thank you
  22. Use Customer Name
  23. Express Specific Empathy
  24. Success