recapMinimizeTransfersIntroduceyourselfAskopen/closedendedquestionExceedCustomerExpectationsDelightCustomerUseCustomerNameSuccessBestpracticeResolvethe firsttimeAvoidAssumptionI willUseyourtoolsUnderstandFriendlyThankyouPersonalizeContactGreetYouAT&TListenExpressSpecificEmpathyQualityI canhelp youwith thatProvidesolutionCarerecapMinimizeTransfersIntroduceyourselfAskopen/closedendedquestionExceedCustomerExpectationsDelightCustomerUseCustomerNameSuccessBestpracticeResolvethe firsttimeAvoidAssumptionI willUseyourtoolsUnderstandFriendlyThankyouPersonalizeContactGreetYouAT&TListenExpressSpecificEmpathyQualityI canhelp youwith thatProvidesolutionCare

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. recap
  2. Minimize Transfers
  3. Introduce yourself
  4. Askopen/ closed ended question
  5. Exceed Customer Expectations
  6. Delight Customer
  7. Use Customer Name
  8. Success
  9. Best practice
  10. Resolve the first time
  11. Avoid Assumption
  12. I will
  13. Use your tools
  14. Understand
  15. Friendly Thank you
  16. Personalize Contact
  17. Greet You
  18. AT&T
  19. Listen
  20. Express Specific Empathy
  21. Quality
  22. I can help you with that
  23. Provide solution
  24. Care