UseyourtoolsListenBestpracticeProvidesolutionResolvethe firsttimeUseCustomerNameQualityExceedCustomerExpectationsrecapAskopen/closedendedquestionAT&TSuccessGreetYouDelightCustomerMinimizeTransfersIntroduceyourselfUnderstandCarePersonalizeContactFriendlyThankyouExpressSpecificEmpathyI willAvoidAssumptionI canhelp youwith thatUseyourtoolsListenBestpracticeProvidesolutionResolvethe firsttimeUseCustomerNameQualityExceedCustomerExpectationsrecapAskopen/closedendedquestionAT&TSuccessGreetYouDelightCustomerMinimizeTransfersIntroduceyourselfUnderstandCarePersonalizeContactFriendlyThankyouExpressSpecificEmpathyI willAvoidAssumptionI canhelp youwith that

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use your tools
  2. Listen
  3. Best practice
  4. Provide solution
  5. Resolve the first time
  6. Use Customer Name
  7. Quality
  8. Exceed Customer Expectations
  9. recap
  10. Askopen/ closed ended question
  11. AT&T
  12. Success
  13. Greet You
  14. Delight Customer
  15. Minimize Transfers
  16. Introduce yourself
  17. Understand
  18. Care
  19. Personalize Contact
  20. Friendly Thank you
  21. Express Specific Empathy
  22. I will
  23. Avoid Assumption
  24. I can help you with that