Success Greet You Quality recap I will I can help you with that Listen Best practice Express Specific Empathy Avoid Assumption Minimize Transfers Introduce yourself Resolve the first time Personalize Contact Exceed Customer Expectations Askopen/ closed ended question Use your tools Friendly Thank you Provide solution AT&T Understand Use Customer Name Delight Customer Care Success Greet You Quality recap I will I can help you with that Listen Best practice Express Specific Empathy Avoid Assumption Minimize Transfers Introduce yourself Resolve the first time Personalize Contact Exceed Customer Expectations Askopen/ closed ended question Use your tools Friendly Thank you Provide solution AT&T Understand Use Customer Name Delight Customer Care
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Success
Greet You
Quality
recap
I will
I can help you with that
Listen
Best practice
Express Specific Empathy
Avoid Assumption
Minimize Transfers
Introduce yourself
Resolve the first time
Personalize Contact
Exceed Customer Expectations
Askopen/ closed ended question
Use your tools
Friendly Thank you
Provide solution
AT&T
Understand
Use Customer Name
Delight Customer
Care