ExceedCustomerExpectationsGreetYouMinimizeTransfersFriendlyThankyouDelightCustomerAT&TBestpracticeUseyourtoolsSuccessAvoidAssumptionExpressSpecificEmpathyIntroduceyourselfListenI willUseCustomerNamerecapProvidesolutionCareUnderstandQualityAskopen/closedendedquestionPersonalizeContactResolvethe firsttimeI canhelp youwith thatExceedCustomerExpectationsGreetYouMinimizeTransfersFriendlyThankyouDelightCustomerAT&TBestpracticeUseyourtoolsSuccessAvoidAssumptionExpressSpecificEmpathyIntroduceyourselfListenI willUseCustomerNamerecapProvidesolutionCareUnderstandQualityAskopen/closedendedquestionPersonalizeContactResolvethe firsttimeI canhelp youwith that

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceed Customer Expectations
  2. Greet You
  3. Minimize Transfers
  4. Friendly Thank you
  5. Delight Customer
  6. AT&T
  7. Best practice
  8. Use your tools
  9. Success
  10. Avoid Assumption
  11. Express Specific Empathy
  12. Introduce yourself
  13. Listen
  14. I will
  15. Use Customer Name
  16. recap
  17. Provide solution
  18. Care
  19. Understand
  20. Quality
  21. Askopen/ closed ended question
  22. Personalize Contact
  23. Resolve the first time
  24. I can help you with that