Understand Personalize Contact I will Best practice Care Use your tools recap Delight Customer Listen Introduce yourself Avoid Assumption Provide solution Askopen/ closed ended question Minimize Transfers Greet You Quality Exceed Customer Expectations I can help you with that AT&T Resolve the first time Friendly Thank you Use Customer Name Express Specific Empathy Success Understand Personalize Contact I will Best practice Care Use your tools recap Delight Customer Listen Introduce yourself Avoid Assumption Provide solution Askopen/ closed ended question Minimize Transfers Greet You Quality Exceed Customer Expectations I can help you with that AT&T Resolve the first time Friendly Thank you Use Customer Name Express Specific Empathy Success
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Understand
Personalize Contact
I will
Best practice
Care
Use your tools
recap
Delight Customer
Listen
Introduce yourself
Avoid Assumption
Provide solution
Askopen/ closed ended question
Minimize Transfers
Greet You
Quality
Exceed Customer Expectations
I can help you with that
AT&T
Resolve the first time
Friendly Thank you
Use Customer Name
Express Specific Empathy
Success