ListenSuccessPersonalizeContactAvoidAssumptionMinimizeTransfersBestpracticeI willDelightCustomerUseCustomerNameIntroduceyourselfExceedCustomerExpectationsFriendlyThankyouGreetYouI canhelp youwith thatQualityAskopen/closedendedquestionAT&TrecapResolvethe firsttimeProvidesolutionExpressSpecificEmpathyCareUnderstandUseyourtoolsListenSuccessPersonalizeContactAvoidAssumptionMinimizeTransfersBestpracticeI willDelightCustomerUseCustomerNameIntroduceyourselfExceedCustomerExpectationsFriendlyThankyouGreetYouI canhelp youwith thatQualityAskopen/closedendedquestionAT&TrecapResolvethe firsttimeProvidesolutionExpressSpecificEmpathyCareUnderstandUseyourtools

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Listen
  2. Success
  3. Personalize Contact
  4. Avoid Assumption
  5. Minimize Transfers
  6. Best practice
  7. I will
  8. Delight Customer
  9. Use Customer Name
  10. Introduce yourself
  11. Exceed Customer Expectations
  12. Friendly Thank you
  13. Greet You
  14. I can help you with that
  15. Quality
  16. Askopen/ closed ended question
  17. AT&T
  18. recap
  19. Resolve the first time
  20. Provide solution
  21. Express Specific Empathy
  22. Care
  23. Understand
  24. Use your tools