GreetYouCareIntroduceyourselfAvoidAssumptionBestpracticeI canhelp youwith thatSuccessExpressSpecificEmpathyUnderstandrecapFriendlyThankyouDelightCustomerResolvethe firsttimeProvidesolutionQualityAskopen/closedendedquestionPersonalizeContactI willUseyourtoolsMinimizeTransfersExceedCustomerExpectationsListenUseCustomerNameAT&TGreetYouCareIntroduceyourselfAvoidAssumptionBestpracticeI canhelp youwith thatSuccessExpressSpecificEmpathyUnderstandrecapFriendlyThankyouDelightCustomerResolvethe firsttimeProvidesolutionQualityAskopen/closedendedquestionPersonalizeContactI willUseyourtoolsMinimizeTransfersExceedCustomerExpectationsListenUseCustomerNameAT&T

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet You
  2. Care
  3. Introduce yourself
  4. Avoid Assumption
  5. Best practice
  6. I can help you with that
  7. Success
  8. Express Specific Empathy
  9. Understand
  10. recap
  11. Friendly Thank you
  12. Delight Customer
  13. Resolve the first time
  14. Provide solution
  15. Quality
  16. Askopen/ closed ended question
  17. Personalize Contact
  18. I will
  19. Use your tools
  20. Minimize Transfers
  21. Exceed Customer Expectations
  22. Listen
  23. Use Customer Name
  24. AT&T