DelightCustomerSuccessQualityExceedCustomerExpectationsMinimizeTransfersBestpracticeI canhelp youwith thatResolvethe firsttimeFriendlyThankyouAT&TAvoidAssumptionUnderstandAskopen/closedendedquestionIntroduceyourselfPersonalizeContactExpressSpecificEmpathyListenrecapI willGreetYouUseyourtoolsProvidesolutionUseCustomerNameCareDelightCustomerSuccessQualityExceedCustomerExpectationsMinimizeTransfersBestpracticeI canhelp youwith thatResolvethe firsttimeFriendlyThankyouAT&TAvoidAssumptionUnderstandAskopen/closedendedquestionIntroduceyourselfPersonalizeContactExpressSpecificEmpathyListenrecapI willGreetYouUseyourtoolsProvidesolutionUseCustomerNameCare

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delight Customer
  2. Success
  3. Quality
  4. Exceed Customer Expectations
  5. Minimize Transfers
  6. Best practice
  7. I can help you with that
  8. Resolve the first time
  9. Friendly Thank you
  10. AT&T
  11. Avoid Assumption
  12. Understand
  13. Askopen/ closed ended question
  14. Introduce yourself
  15. Personalize Contact
  16. Express Specific Empathy
  17. Listen
  18. recap
  19. I will
  20. Greet You
  21. Use your tools
  22. Provide solution
  23. Use Customer Name
  24. Care