GreetYouAskopen/closedendedquestionrecapProvidesolutionListenI canhelp youwith thatBestpracticeAvoidAssumptionQualityIntroduceyourselfExpressSpecificEmpathyUseCustomerNameSuccessCareUnderstandDelightCustomerUseyourtoolsI willResolvethe firsttimeAT&TPersonalizeContactMinimizeTransfersExceedCustomerExpectationsFriendlyThankyouGreetYouAskopen/closedendedquestionrecapProvidesolutionListenI canhelp youwith thatBestpracticeAvoidAssumptionQualityIntroduceyourselfExpressSpecificEmpathyUseCustomerNameSuccessCareUnderstandDelightCustomerUseyourtoolsI willResolvethe firsttimeAT&TPersonalizeContactMinimizeTransfersExceedCustomerExpectationsFriendlyThankyou

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet You
  2. Askopen/ closed ended question
  3. recap
  4. Provide solution
  5. Listen
  6. I can help you with that
  7. Best practice
  8. Avoid Assumption
  9. Quality
  10. Introduce yourself
  11. Express Specific Empathy
  12. Use Customer Name
  13. Success
  14. Care
  15. Understand
  16. Delight Customer
  17. Use your tools
  18. I will
  19. Resolve the first time
  20. AT&T
  21. Personalize Contact
  22. Minimize Transfers
  23. Exceed Customer Expectations
  24. Friendly Thank you