AT&TExpressSpecificEmpathyResolvethe firsttimeGreetYouPersonalizeContactI willSuccessMinimizeTransfersQualityDelightCustomerBestpracticeUseCustomerNameAvoidAssumptionExceedCustomerExpectationsrecapCareI canhelp youwith thatAskopen/closedendedquestionFriendlyThankyouUnderstandIntroduceyourselfProvidesolutionListenUseyourtoolsAT&TExpressSpecificEmpathyResolvethe firsttimeGreetYouPersonalizeContactI willSuccessMinimizeTransfersQualityDelightCustomerBestpracticeUseCustomerNameAvoidAssumptionExceedCustomerExpectationsrecapCareI canhelp youwith thatAskopen/closedendedquestionFriendlyThankyouUnderstandIntroduceyourselfProvidesolutionListenUseyourtools

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AT&T
  2. Express Specific Empathy
  3. Resolve the first time
  4. Greet You
  5. Personalize Contact
  6. I will
  7. Success
  8. Minimize Transfers
  9. Quality
  10. Delight Customer
  11. Best practice
  12. Use Customer Name
  13. Avoid Assumption
  14. Exceed Customer Expectations
  15. recap
  16. Care
  17. I can help you with that
  18. Askopen/ closed ended question
  19. Friendly Thank you
  20. Understand
  21. Introduce yourself
  22. Provide solution
  23. Listen
  24. Use your tools