UseCustomerNameListenAskopen/closedendedquestionUnderstandDelightCustomerrecapExpressSpecificEmpathyI canhelp youwith thatSuccessI willUseyourtoolsAvoidAssumptionPersonalizeContactGreetYouAT&TResolvethe firsttimeIntroduceyourselfCareFriendlyThankyouExceedCustomerExpectationsBestpracticeProvidesolutionMinimizeTransfersQualityUseCustomerNameListenAskopen/closedendedquestionUnderstandDelightCustomerrecapExpressSpecificEmpathyI canhelp youwith thatSuccessI willUseyourtoolsAvoidAssumptionPersonalizeContactGreetYouAT&TResolvethe firsttimeIntroduceyourselfCareFriendlyThankyouExceedCustomerExpectationsBestpracticeProvidesolutionMinimizeTransfersQuality

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Customer Name
  2. Listen
  3. Askopen/ closed ended question
  4. Understand
  5. Delight Customer
  6. recap
  7. Express Specific Empathy
  8. I can help you with that
  9. Success
  10. I will
  11. Use your tools
  12. Avoid Assumption
  13. Personalize Contact
  14. Greet You
  15. AT&T
  16. Resolve the first time
  17. Introduce yourself
  18. Care
  19. Friendly Thank you
  20. Exceed Customer Expectations
  21. Best practice
  22. Provide solution
  23. Minimize Transfers
  24. Quality