SuccessGreetYouQualityrecapI willI canhelp youwith thatListenBestpracticeExpressSpecificEmpathyAvoidAssumptionMinimizeTransfersIntroduceyourselfResolvethe firsttimePersonalizeContactExceedCustomerExpectationsAskopen/closedendedquestionUseyourtoolsFriendlyThankyouProvidesolutionAT&TUnderstandUseCustomerNameDelightCustomerCareSuccessGreetYouQualityrecapI willI canhelp youwith thatListenBestpracticeExpressSpecificEmpathyAvoidAssumptionMinimizeTransfersIntroduceyourselfResolvethe firsttimePersonalizeContactExceedCustomerExpectationsAskopen/closedendedquestionUseyourtoolsFriendlyThankyouProvidesolutionAT&TUnderstandUseCustomerNameDelightCustomerCare

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Success
  2. Greet You
  3. Quality
  4. recap
  5. I will
  6. I can help you with that
  7. Listen
  8. Best practice
  9. Express Specific Empathy
  10. Avoid Assumption
  11. Minimize Transfers
  12. Introduce yourself
  13. Resolve the first time
  14. Personalize Contact
  15. Exceed Customer Expectations
  16. Askopen/ closed ended question
  17. Use your tools
  18. Friendly Thank you
  19. Provide solution
  20. AT&T
  21. Understand
  22. Use Customer Name
  23. Delight Customer
  24. Care