NicesoundingtoneUsed expertassist andthumbs upor downUsingtheflowResolutionCheckAcknowledgecustomereffort forcalling inUsedplacementtoolCheckedmemosProbingquestionsSDL/DNASentselfhelpMadecustomerlaughCalledout pastdueFindingtheflow/tool in5 minutesRelateOfferedNo callbackstatementUsed NBAanddispositionedcorrectlyUsedC2Walkedcustomerthrough T-LifeVVACall backnumberup frontUsedFetch/GleanAsked forpayment/paOffered towalkcustomerthrough selfhelpOwnershipTalkedabout T-Life andbenefitsHelpedupgradethrough T-LifeRecappedwith nextstepsNicesoundingtoneUsed expertassist andthumbs upor downUsingtheflowResolutionCheckAcknowledgecustomereffort forcalling inUsedplacementtoolCheckedmemosProbingquestionsSDL/DNASentselfhelpMadecustomerlaughCalledout pastdueFindingtheflow/tool in5 minutesRelateOfferedNo callbackstatementUsed NBAanddispositionedcorrectlyUsedC2Walkedcustomerthrough T-LifeVVACall backnumberup frontUsedFetch/GleanAsked forpayment/paOffered towalkcustomerthrough selfhelpOwnershipTalkedabout T-Life andbenefitsHelpedupgradethrough T-LifeRecappedwith nextsteps

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nice sounding tone
  2. Used expert assist and thumbs up or down
  3. Using the flow
  4. Resolution Check
  5. Acknowledge customer effort for calling in
  6. Used placement tool
  7. Checked memos
  8. Probing questions SDL/DNA
  9. Sent self help
  10. Made customer laugh
  11. Called out past due
  12. Finding the flow/tool in 5 minutes
  13. Relate
  14. Offered
  15. No call back statement
  16. Used NBA and dispositioned correctly
  17. Used C2
  18. Walked customer through T-Life
  19. VVA
  20. Call back number up front
  21. Used Fetch/Glean
  22. Asked for payment/pa
  23. Offered to walk customer through self help
  24. Ownership
  25. Talked about T-Life and benefits
  26. Helped upgrade through T-Life
  27. Recapped with next steps