UsingtheflowOfferedMadecustomerlaughAsked forpayment/paVVAProbingquestionsSDL/DNAUsed expertassist andthumbs upor downNicesoundingtoneFindingtheflow/tool in5 minutesCheckedmemosResolutionCheckUsedC2OwnershipHelpedupgradethrough T-LifeUsedplacementtoolUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inSentselfhelpCall backnumberup frontCalledout pastdueTalkedabout T-Life andbenefitsWalkedcustomerthrough T-LifeUsedFetch/GleanRecappedwith nextstepsRelateNo callbackstatementUsingtheflowOfferedMadecustomerlaughAsked forpayment/paVVAProbingquestionsSDL/DNAUsed expertassist andthumbs upor downNicesoundingtoneFindingtheflow/tool in5 minutesCheckedmemosResolutionCheckUsedC2OwnershipHelpedupgradethrough T-LifeUsedplacementtoolUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inSentselfhelpCall backnumberup frontCalledout pastdueTalkedabout T-Life andbenefitsWalkedcustomerthrough T-LifeUsedFetch/GleanRecappedwith nextstepsRelateNo callbackstatement

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using the flow
  2. Offered
  3. Made customer laugh
  4. Asked for payment/pa
  5. VVA
  6. Probing questions SDL/DNA
  7. Used expert assist and thumbs up or down
  8. Nice sounding tone
  9. Finding the flow/tool in 5 minutes
  10. Checked memos
  11. Resolution Check
  12. Used C2
  13. Ownership
  14. Helped upgrade through T-Life
  15. Used placement tool
  16. Used NBA and dispositioned correctly
  17. Offered to walk customer through self help
  18. Acknowledge customer effort for calling in
  19. Sent self help
  20. Call back number up front
  21. Called out past due
  22. Talked about T-Life and benefits
  23. Walked customer through T-Life
  24. Used Fetch/Glean
  25. Recapped with next steps
  26. Relate
  27. No call back statement