Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used expert assist and thumbs up or down
2. Acknowledge customer effort for calling in
3. Nice sounding tone
4. Ownership
5. Call back number up front
6. Used NBA and dispositioned correctly
7. Offered
8. Sent self help
9. Offered to walk customer through self help
10. Probing questions SDL/DNA
11. Talked about T-Life and benefits
12. Finding the flow/tool in 5 minutes
13. Used Fetch/Glean
14. Recapped with next steps
15. Used C2
16. VVA
17. Used placement tool
18. Using the flow
19. Resolution Check
20. Walked customer through T-Life
21. Helped upgrade through T-Life
22. Called out past due
23. Asked for payment/pa
24. Relate
25. Made customer laugh
26. Checked memos
27. No call back statement