SentselfhelpCalledout pastdueUsingtheflowHelpedupgradethrough T-LifeProbingquestionsSDL/DNAResolutionCheckTalkedabout T-Life andbenefitsOffered towalkcustomerthrough selfhelpUsedplacementtoolOfferedUsedFetch/GleanOwnershipUsed expertassist andthumbs upor downUsedC2NicesoundingtoneUsed NBAanddispositionedcorrectlyVVAAcknowledgecustomereffort forcalling inCheckedmemosAsked forpayment/paMadecustomerlaughRelateWalkedcustomerthrough T-LifeCall backnumberup frontRecappedwith nextstepsFindingtheflow/tool in5 minutesNo callbackstatementSentselfhelpCalledout pastdueUsingtheflowHelpedupgradethrough T-LifeProbingquestionsSDL/DNAResolutionCheckTalkedabout T-Life andbenefitsOffered towalkcustomerthrough selfhelpUsedplacementtoolOfferedUsedFetch/GleanOwnershipUsed expertassist andthumbs upor downUsedC2NicesoundingtoneUsed NBAanddispositionedcorrectlyVVAAcknowledgecustomereffort forcalling inCheckedmemosAsked forpayment/paMadecustomerlaughRelateWalkedcustomerthrough T-LifeCall backnumberup frontRecappedwith nextstepsFindingtheflow/tool in5 minutesNo callbackstatement

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent self help
  2. Called out past due
  3. Using the flow
  4. Helped upgrade through T-Life
  5. Probing questions SDL/DNA
  6. Resolution Check
  7. Talked about T-Life and benefits
  8. Offered to walk customer through self help
  9. Used placement tool
  10. Offered
  11. Used Fetch/Glean
  12. Ownership
  13. Used expert assist and thumbs up or down
  14. Used C2
  15. Nice sounding tone
  16. Used NBA and dispositioned correctly
  17. VVA
  18. Acknowledge customer effort for calling in
  19. Checked memos
  20. Asked for payment/pa
  21. Made customer laugh
  22. Relate
  23. Walked customer through T-Life
  24. Call back number up front
  25. Recapped with next steps
  26. Finding the flow/tool in 5 minutes
  27. No call back statement