NicesoundingtoneMadecustomerlaughWalkedcustomerthrough T-LifeAsked forpayment/paOwnershipUsedC2OfferedHelpedupgradethrough T-LifeUsingtheflowAcknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyRecappedwith nextstepsSentselfhelpUsedplacementtoolCheckedmemosVVATalkedabout T-Life andbenefitsFindingtheflow/tool in5 minutesProbingquestionsSDL/DNARelateOffered towalkcustomerthrough selfhelpCall backnumberup frontUsed expertassist andthumbs upor downNo callbackstatementCalledout pastdueUsedFetch/GleanResolutionCheckNicesoundingtoneMadecustomerlaughWalkedcustomerthrough T-LifeAsked forpayment/paOwnershipUsedC2OfferedHelpedupgradethrough T-LifeUsingtheflowAcknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyRecappedwith nextstepsSentselfhelpUsedplacementtoolCheckedmemosVVATalkedabout T-Life andbenefitsFindingtheflow/tool in5 minutesProbingquestionsSDL/DNARelateOffered towalkcustomerthrough selfhelpCall backnumberup frontUsed expertassist andthumbs upor downNo callbackstatementCalledout pastdueUsedFetch/GleanResolutionCheck

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nice sounding tone
  2. Made customer laugh
  3. Walked customer through T-Life
  4. Asked for payment/pa
  5. Ownership
  6. Used C2
  7. Offered
  8. Helped upgrade through T-Life
  9. Using the flow
  10. Acknowledge customer effort for calling in
  11. Used NBA and dispositioned correctly
  12. Recapped with next steps
  13. Sent self help
  14. Used placement tool
  15. Checked memos
  16. VVA
  17. Talked about T-Life and benefits
  18. Finding the flow/tool in 5 minutes
  19. Probing questions SDL/DNA
  20. Relate
  21. Offered to walk customer through self help
  22. Call back number up front
  23. Used expert assist and thumbs up or down
  24. No call back statement
  25. Called out past due
  26. Used Fetch/Glean
  27. Resolution Check