UsingtheflowWalkedcustomerthrough T-LifeVVAAsked forpayment/paNicesoundingtoneRelateOfferedResolutionCheckUsed expertassist andthumbs upor downMadecustomerlaughFindingtheflow/tool in5 minutesHelpedupgradethrough T-LifeUsedC2Calledout pastdueRecappedwith nextstepsAcknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyCall backnumberup frontTalkedabout T-Life andbenefitsNo callbackstatementCheckedmemosProbingquestionsSDL/DNAUsedFetch/GleanOffered towalkcustomerthrough selfhelpUsedplacementtoolSentselfhelpOwnershipUsingtheflowWalkedcustomerthrough T-LifeVVAAsked forpayment/paNicesoundingtoneRelateOfferedResolutionCheckUsed expertassist andthumbs upor downMadecustomerlaughFindingtheflow/tool in5 minutesHelpedupgradethrough T-LifeUsedC2Calledout pastdueRecappedwith nextstepsAcknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyCall backnumberup frontTalkedabout T-Life andbenefitsNo callbackstatementCheckedmemosProbingquestionsSDL/DNAUsedFetch/GleanOffered towalkcustomerthrough selfhelpUsedplacementtoolSentselfhelpOwnership

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using the flow
  2. Walked customer through T-Life
  3. VVA
  4. Asked for payment/pa
  5. Nice sounding tone
  6. Relate
  7. Offered
  8. Resolution Check
  9. Used expert assist and thumbs up or down
  10. Made customer laugh
  11. Finding the flow/tool in 5 minutes
  12. Helped upgrade through T-Life
  13. Used C2
  14. Called out past due
  15. Recapped with next steps
  16. Acknowledge customer effort for calling in
  17. Used NBA and dispositioned correctly
  18. Call back number up front
  19. Talked about T-Life and benefits
  20. No call back statement
  21. Checked memos
  22. Probing questions SDL/DNA
  23. Used Fetch/Glean
  24. Offered to walk customer through self help
  25. Used placement tool
  26. Sent self help
  27. Ownership