UsedFetch/GleanUsedplacementtoolCheckedmemosFindingtheflow/tool in5 minutesAcknowledgecustomereffort forcalling inUsedC2Used expertassist andthumbs upor downAsked forpayment/paOwnershipProbingquestionsSDL/DNARelateNicesoundingtoneUsed NBAanddispositionedcorrectlyNo callbackstatementSentselfhelpCall backnumberup frontWalkedcustomerthrough T-LifeTalkedabout T-Life andbenefitsHelpedupgradethrough T-LifeOffered towalkcustomerthrough selfhelpOfferedRecappedwith nextstepsUsingtheflowMadecustomerlaughVVAResolutionCheckCalledout pastdueUsedFetch/GleanUsedplacementtoolCheckedmemosFindingtheflow/tool in5 minutesAcknowledgecustomereffort forcalling inUsedC2Used expertassist andthumbs upor downAsked forpayment/paOwnershipProbingquestionsSDL/DNARelateNicesoundingtoneUsed NBAanddispositionedcorrectlyNo callbackstatementSentselfhelpCall backnumberup frontWalkedcustomerthrough T-LifeTalkedabout T-Life andbenefitsHelpedupgradethrough T-LifeOffered towalkcustomerthrough selfhelpOfferedRecappedwith nextstepsUsingtheflowMadecustomerlaughVVAResolutionCheckCalledout pastdue

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Fetch/Glean
  2. Used placement tool
  3. Checked memos
  4. Finding the flow/tool in 5 minutes
  5. Acknowledge customer effort for calling in
  6. Used C2
  7. Used expert assist and thumbs up or down
  8. Asked for payment/pa
  9. Ownership
  10. Probing questions SDL/DNA
  11. Relate
  12. Nice sounding tone
  13. Used NBA and dispositioned correctly
  14. No call back statement
  15. Sent self help
  16. Call back number up front
  17. Walked customer through T-Life
  18. Talked about T-Life and benefits
  19. Helped upgrade through T-Life
  20. Offered to walk customer through self help
  21. Offered
  22. Recapped with next steps
  23. Using the flow
  24. Made customer laugh
  25. VVA
  26. Resolution Check
  27. Called out past due