Used expertassist andthumbs upor downOffered towalkcustomerthrough selfhelpCalledout pastdueCheckedmemosVVAMadecustomerlaughOfferedCall backnumberup frontResolutionCheckUsingtheflowFindingtheflow/tool in5 minutesRelateAsked forpayment/paOwnershipUsedC2No callbackstatementHelpedupgradethrough T-LifeNicesoundingtoneTalkedabout T-Life andbenefitsWalkedcustomerthrough T-LifeUsed NBAanddispositionedcorrectlyUsedplacementtoolUsedFetch/GleanRecappedwith nextstepsSentselfhelpProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling inUsed expertassist andthumbs upor downOffered towalkcustomerthrough selfhelpCalledout pastdueCheckedmemosVVAMadecustomerlaughOfferedCall backnumberup frontResolutionCheckUsingtheflowFindingtheflow/tool in5 minutesRelateAsked forpayment/paOwnershipUsedC2No callbackstatementHelpedupgradethrough T-LifeNicesoundingtoneTalkedabout T-Life andbenefitsWalkedcustomerthrough T-LifeUsed NBAanddispositionedcorrectlyUsedplacementtoolUsedFetch/GleanRecappedwith nextstepsSentselfhelpProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling in

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used expert assist and thumbs up or down
  2. Offered to walk customer through self help
  3. Called out past due
  4. Checked memos
  5. VVA
  6. Made customer laugh
  7. Offered
  8. Call back number up front
  9. Resolution Check
  10. Using the flow
  11. Finding the flow/tool in 5 minutes
  12. Relate
  13. Asked for payment/pa
  14. Ownership
  15. Used C2
  16. No call back statement
  17. Helped upgrade through T-Life
  18. Nice sounding tone
  19. Talked about T-Life and benefits
  20. Walked customer through T-Life
  21. Used NBA and dispositioned correctly
  22. Used placement tool
  23. Used Fetch/Glean
  24. Recapped with next steps
  25. Sent self help
  26. Probing questions SDL/DNA
  27. Acknowledge customer effort for calling in