Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Acknowledge customer effort for calling in
2. Used Fetch/Glean
3. Used NBA and dispositioned correctly
4. Used expert assist and thumbs up or down
5. Resolution Check
6. Probing questions SDL/DNA
7. Finding the flow/tool in 5 minutes
8. Relate
9. Recapped with next steps
10. Called out past due
11. Helped upgrade through T-Life
12. Asked for payment/pa
13. VVA
14. Walked customer through T-Life
15. No call back statement
16. Talked about T-Life and benefits
17. Nice sounding tone
18. Used C2
19. Offered
20. Sent self help
21. Made customer laugh
22. Using the flow
23. Offered to walk customer through self help
24. Used placement tool
25. Checked memos
26. Call back number up front
27. Ownership