Walkedcustomerthrough T-LifeSentselfhelpUsed expertassist andthumbs upor downRelateNicesoundingtoneUsingtheflowUsedFetch/GleanVVACheckedmemosAsked forpayment/paOffered towalkcustomerthrough selfhelpCall backnumberup frontUsedplacementtoolCalledout pastdueProbingquestionsSDL/DNAUsedC2Talkedabout T-Life andbenefitsAcknowledgecustomereffort forcalling inOfferedHelpedupgradethrough T-LifeMadecustomerlaughOwnershipRecappedwith nextstepsResolutionCheckNo callbackstatementFindingtheflow/tool in5 minutesUsed NBAanddispositionedcorrectlyWalkedcustomerthrough T-LifeSentselfhelpUsed expertassist andthumbs upor downRelateNicesoundingtoneUsingtheflowUsedFetch/GleanVVACheckedmemosAsked forpayment/paOffered towalkcustomerthrough selfhelpCall backnumberup frontUsedplacementtoolCalledout pastdueProbingquestionsSDL/DNAUsedC2Talkedabout T-Life andbenefitsAcknowledgecustomereffort forcalling inOfferedHelpedupgradethrough T-LifeMadecustomerlaughOwnershipRecappedwith nextstepsResolutionCheckNo callbackstatementFindingtheflow/tool in5 minutesUsed NBAanddispositionedcorrectly

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walked customer through T-Life
  2. Sent self help
  3. Used expert assist and thumbs up or down
  4. Relate
  5. Nice sounding tone
  6. Using the flow
  7. Used Fetch/Glean
  8. VVA
  9. Checked memos
  10. Asked for payment/pa
  11. Offered to walk customer through self help
  12. Call back number up front
  13. Used placement tool
  14. Called out past due
  15. Probing questions SDL/DNA
  16. Used C2
  17. Talked about T-Life and benefits
  18. Acknowledge customer effort for calling in
  19. Offered
  20. Helped upgrade through T-Life
  21. Made customer laugh
  22. Ownership
  23. Recapped with next steps
  24. Resolution Check
  25. No call back statement
  26. Finding the flow/tool in 5 minutes
  27. Used NBA and dispositioned correctly