Asked forpayment/paSentselfhelpHelpedupgradethrough T-LifeTalkedabout T-Life andbenefitsNicesoundingtoneCall backnumberup frontCheckedmemosUsingtheflowVVAAcknowledgecustomereffort forcalling inRecappedwith nextstepsFindingtheflow/tool in5 minutesWalkedcustomerthrough T-LifeOfferedMadecustomerlaughResolutionCheckOffered towalkcustomerthrough selfhelpUsedC2Calledout pastdueOwnershipUsed expertassist andthumbs upor downUsedplacementtoolProbingquestionsSDL/DNANo callbackstatementRelateUsedFetch/GleanUsed NBAanddispositionedcorrectlyAsked forpayment/paSentselfhelpHelpedupgradethrough T-LifeTalkedabout T-Life andbenefitsNicesoundingtoneCall backnumberup frontCheckedmemosUsingtheflowVVAAcknowledgecustomereffort forcalling inRecappedwith nextstepsFindingtheflow/tool in5 minutesWalkedcustomerthrough T-LifeOfferedMadecustomerlaughResolutionCheckOffered towalkcustomerthrough selfhelpUsedC2Calledout pastdueOwnershipUsed expertassist andthumbs upor downUsedplacementtoolProbingquestionsSDL/DNANo callbackstatementRelateUsedFetch/GleanUsed NBAanddispositionedcorrectly

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for payment/pa
  2. Sent self help
  3. Helped upgrade through T-Life
  4. Talked about T-Life and benefits
  5. Nice sounding tone
  6. Call back number up front
  7. Checked memos
  8. Using the flow
  9. VVA
  10. Acknowledge customer effort for calling in
  11. Recapped with next steps
  12. Finding the flow/tool in 5 minutes
  13. Walked customer through T-Life
  14. Offered
  15. Made customer laugh
  16. Resolution Check
  17. Offered to walk customer through self help
  18. Used C2
  19. Called out past due
  20. Ownership
  21. Used expert assist and thumbs up or down
  22. Used placement tool
  23. Probing questions SDL/DNA
  24. No call back statement
  25. Relate
  26. Used Fetch/Glean
  27. Used NBA and dispositioned correctly