Offered towalkcustomerthrough selfhelpUsedFetch/GleanFindingtheflow/tool in5 minutesUsingtheflowProbingquestionsSDL/DNARelateUsedplacementtoolResolutionCheckCall backnumberup frontCheckedmemosNicesoundingtoneOfferedUsedC2Walkedcustomerthrough T-LifeMadecustomerlaughHelpedupgradethrough T-LifeAcknowledgecustomereffort forcalling inAsked forpayment/paCalledout pastdueTalkedabout T-Life andbenefitsVVAUsed NBAanddispositionedcorrectlyOwnershipSentselfhelpNo callbackstatementUsed expertassist andthumbs upor downRecappedwith nextstepsOffered towalkcustomerthrough selfhelpUsedFetch/GleanFindingtheflow/tool in5 minutesUsingtheflowProbingquestionsSDL/DNARelateUsedplacementtoolResolutionCheckCall backnumberup frontCheckedmemosNicesoundingtoneOfferedUsedC2Walkedcustomerthrough T-LifeMadecustomerlaughHelpedupgradethrough T-LifeAcknowledgecustomereffort forcalling inAsked forpayment/paCalledout pastdueTalkedabout T-Life andbenefitsVVAUsed NBAanddispositionedcorrectlyOwnershipSentselfhelpNo callbackstatementUsed expertassist andthumbs upor downRecappedwith nextsteps

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to walk customer through self help
  2. Used Fetch/Glean
  3. Finding the flow/tool in 5 minutes
  4. Using the flow
  5. Probing questions SDL/DNA
  6. Relate
  7. Used placement tool
  8. Resolution Check
  9. Call back number up front
  10. Checked memos
  11. Nice sounding tone
  12. Offered
  13. Used C2
  14. Walked customer through T-Life
  15. Made customer laugh
  16. Helped upgrade through T-Life
  17. Acknowledge customer effort for calling in
  18. Asked for payment/pa
  19. Called out past due
  20. Talked about T-Life and benefits
  21. VVA
  22. Used NBA and dispositioned correctly
  23. Ownership
  24. Sent self help
  25. No call back statement
  26. Used expert assist and thumbs up or down
  27. Recapped with next steps