Offered towalkcustomerthrough selfhelpTalkedabout T-Life andbenefitsProbingquestionsSDL/DNACalledout pastdueWalkedcustomerthrough T-LifeCheckedmemosHelpedupgradethrough T-LifeMadecustomerlaughUsedFetch/GleanNo callbackstatementOfferedRelateFindingtheflow/tool in5 minutesNicesoundingtoneCall backnumberup frontUsedC2SentselfhelpUsingtheflowResolutionCheckOwnershipVVAUsed NBAanddispositionedcorrectlyAsked forpayment/paRecappedwith nextstepsAcknowledgecustomereffort forcalling inUsedplacementtoolUsed expertassist andthumbs upor downOffered towalkcustomerthrough selfhelpTalkedabout T-Life andbenefitsProbingquestionsSDL/DNACalledout pastdueWalkedcustomerthrough T-LifeCheckedmemosHelpedupgradethrough T-LifeMadecustomerlaughUsedFetch/GleanNo callbackstatementOfferedRelateFindingtheflow/tool in5 minutesNicesoundingtoneCall backnumberup frontUsedC2SentselfhelpUsingtheflowResolutionCheckOwnershipVVAUsed NBAanddispositionedcorrectlyAsked forpayment/paRecappedwith nextstepsAcknowledgecustomereffort forcalling inUsedplacementtoolUsed expertassist andthumbs upor down

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to walk customer through self help
  2. Talked about T-Life and benefits
  3. Probing questions SDL/DNA
  4. Called out past due
  5. Walked customer through T-Life
  6. Checked memos
  7. Helped upgrade through T-Life
  8. Made customer laugh
  9. Used Fetch/Glean
  10. No call back statement
  11. Offered
  12. Relate
  13. Finding the flow/tool in 5 minutes
  14. Nice sounding tone
  15. Call back number up front
  16. Used C2
  17. Sent self help
  18. Using the flow
  19. Resolution Check
  20. Ownership
  21. VVA
  22. Used NBA and dispositioned correctly
  23. Asked for payment/pa
  24. Recapped with next steps
  25. Acknowledge customer effort for calling in
  26. Used placement tool
  27. Used expert assist and thumbs up or down