NicesoundingtoneUsingtheflowMadecustomerlaughWalkedcustomerthrough T-LifeUsedC2No callbackstatementUsed expertassist andthumbs upor downCheckedmemosOfferedSentselfhelpUsedplacementtoolProbingquestionsSDL/DNACalledout pastdueOwnershipRelateHelpedupgradethrough T-LifeVVAFindingtheflow/tool in5 minutesUsedFetch/GleanRecappedwith nextstepsTalkedabout T-Life andbenefitsUsed NBAanddispositionedcorrectlyResolutionCheckOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inCall backnumberup frontAsked forpayment/paNicesoundingtoneUsingtheflowMadecustomerlaughWalkedcustomerthrough T-LifeUsedC2No callbackstatementUsed expertassist andthumbs upor downCheckedmemosOfferedSentselfhelpUsedplacementtoolProbingquestionsSDL/DNACalledout pastdueOwnershipRelateHelpedupgradethrough T-LifeVVAFindingtheflow/tool in5 minutesUsedFetch/GleanRecappedwith nextstepsTalkedabout T-Life andbenefitsUsed NBAanddispositionedcorrectlyResolutionCheckOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inCall backnumberup frontAsked forpayment/pa

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nice sounding tone
  2. Using the flow
  3. Made customer laugh
  4. Walked customer through T-Life
  5. Used C2
  6. No call back statement
  7. Used expert assist and thumbs up or down
  8. Checked memos
  9. Offered
  10. Sent self help
  11. Used placement tool
  12. Probing questions SDL/DNA
  13. Called out past due
  14. Ownership
  15. Relate
  16. Helped upgrade through T-Life
  17. VVA
  18. Finding the flow/tool in 5 minutes
  19. Used Fetch/Glean
  20. Recapped with next steps
  21. Talked about T-Life and benefits
  22. Used NBA and dispositioned correctly
  23. Resolution Check
  24. Offered to walk customer through self help
  25. Acknowledge customer effort for calling in
  26. Call back number up front
  27. Asked for payment/pa