ProbingquestionsSDL/DNASentselfhelpMadecustomerlaughUsingtheflowRelateUsed NBAanddispositionedcorrectlyOfferedWalkedcustomerthrough T-LifeOffered towalkcustomerthrough selfhelpCheckedmemosUsedplacementtoolUsed expertassist andthumbs upor downAcknowledgecustomereffort forcalling inHelpedupgradethrough T-LifeVVACall backnumberup frontRecappedwith nextstepsTalkedabout T-Life andbenefitsUsedC2No callbackstatementAsked forpayment/paUsedFetch/GleanFindingtheflow/tool in5 minutesCalledout pastdueResolutionCheckOwnershipNicesoundingtoneProbingquestionsSDL/DNASentselfhelpMadecustomerlaughUsingtheflowRelateUsed NBAanddispositionedcorrectlyOfferedWalkedcustomerthrough T-LifeOffered towalkcustomerthrough selfhelpCheckedmemosUsedplacementtoolUsed expertassist andthumbs upor downAcknowledgecustomereffort forcalling inHelpedupgradethrough T-LifeVVACall backnumberup frontRecappedwith nextstepsTalkedabout T-Life andbenefitsUsedC2No callbackstatementAsked forpayment/paUsedFetch/GleanFindingtheflow/tool in5 minutesCalledout pastdueResolutionCheckOwnershipNicesoundingtone

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probing questions SDL/DNA
  2. Sent self help
  3. Made customer laugh
  4. Using the flow
  5. Relate
  6. Used NBA and dispositioned correctly
  7. Offered
  8. Walked customer through T-Life
  9. Offered to walk customer through self help
  10. Checked memos
  11. Used placement tool
  12. Used expert assist and thumbs up or down
  13. Acknowledge customer effort for calling in
  14. Helped upgrade through T-Life
  15. VVA
  16. Call back number up front
  17. Recapped with next steps
  18. Talked about T-Life and benefits
  19. Used C2
  20. No call back statement
  21. Asked for payment/pa
  22. Used Fetch/Glean
  23. Finding the flow/tool in 5 minutes
  24. Called out past due
  25. Resolution Check
  26. Ownership
  27. Nice sounding tone