Asked forpayment/paOwnershipMadecustomerlaughVVAResolutionCheckUsedplacementtoolCall backnumberup frontRecappedwith nextstepsHelpedupgradethrough T-LifeCheckedmemosOfferedSentselfhelpNo callbackstatementOffered towalkcustomerthrough selfhelpUsed expertassist andthumbs upor downUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNARelateUsingtheflowUsedC2Acknowledgecustomereffort forcalling inWalkedcustomerthrough T-LifeNicesoundingtoneTalkedabout T-Life andbenefitsFindingtheflow/tool in5 minutesCalledout pastdueUsedFetch/GleanAsked forpayment/paOwnershipMadecustomerlaughVVAResolutionCheckUsedplacementtoolCall backnumberup frontRecappedwith nextstepsHelpedupgradethrough T-LifeCheckedmemosOfferedSentselfhelpNo callbackstatementOffered towalkcustomerthrough selfhelpUsed expertassist andthumbs upor downUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNARelateUsingtheflowUsedC2Acknowledgecustomereffort forcalling inWalkedcustomerthrough T-LifeNicesoundingtoneTalkedabout T-Life andbenefitsFindingtheflow/tool in5 minutesCalledout pastdueUsedFetch/Glean

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for payment/pa
  2. Ownership
  3. Made customer laugh
  4. VVA
  5. Resolution Check
  6. Used placement tool
  7. Call back number up front
  8. Recapped with next steps
  9. Helped upgrade through T-Life
  10. Checked memos
  11. Offered
  12. Sent self help
  13. No call back statement
  14. Offered to walk customer through self help
  15. Used expert assist and thumbs up or down
  16. Used NBA and dispositioned correctly
  17. Probing questions SDL/DNA
  18. Relate
  19. Using the flow
  20. Used C2
  21. Acknowledge customer effort for calling in
  22. Walked customer through T-Life
  23. Nice sounding tone
  24. Talked about T-Life and benefits
  25. Finding the flow/tool in 5 minutes
  26. Called out past due
  27. Used Fetch/Glean