Offered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeTalkedabout T-Life andbenefitsRecappedwith nextstepsUsed expertassist andthumbs upor downSentselfhelpCall backnumberup frontUsed NBAanddispositionedcorrectlyRelateMadecustomerlaughAsked forpayment/paVVAUsedC2UsedplacementtoolNicesoundingtoneNo callbackstatementFindingtheflow/tool in5 minutesCheckedmemosUsingtheflowResolutionCheckWalkedcustomerthrough T-LifeCalledout pastdueUsedFetch/GleanProbingquestionsSDL/DNAOwnershipAcknowledgecustomereffort forcalling inOfferedOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeTalkedabout T-Life andbenefitsRecappedwith nextstepsUsed expertassist andthumbs upor downSentselfhelpCall backnumberup frontUsed NBAanddispositionedcorrectlyRelateMadecustomerlaughAsked forpayment/paVVAUsedC2UsedplacementtoolNicesoundingtoneNo callbackstatementFindingtheflow/tool in5 minutesCheckedmemosUsingtheflowResolutionCheckWalkedcustomerthrough T-LifeCalledout pastdueUsedFetch/GleanProbingquestionsSDL/DNAOwnershipAcknowledgecustomereffort forcalling inOffered

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to walk customer through self help
  2. Helped upgrade through T-Life
  3. Talked about T-Life and benefits
  4. Recapped with next steps
  5. Used expert assist and thumbs up or down
  6. Sent self help
  7. Call back number up front
  8. Used NBA and dispositioned correctly
  9. Relate
  10. Made customer laugh
  11. Asked for payment/pa
  12. VVA
  13. Used C2
  14. Used placement tool
  15. Nice sounding tone
  16. No call back statement
  17. Finding the flow/tool in 5 minutes
  18. Checked memos
  19. Using the flow
  20. Resolution Check
  21. Walked customer through T-Life
  22. Called out past due
  23. Used Fetch/Glean
  24. Probing questions SDL/DNA
  25. Ownership
  26. Acknowledge customer effort for calling in
  27. Offered