Asked forpayment/paOfferedNo callbackstatementAcknowledgecustomereffort forcalling inRelateUsedplacementtoolUsedFetch/GleanCalledout pastdueNicesoundingtoneMadecustomerlaughVVAUsedC2ProbingquestionsSDL/DNASentselfhelpOwnershipHelpedupgradethrough T-LifeUsed NBAanddispositionedcorrectlyResolutionCheckFindingtheflow/tool in5 minutesRecappedwith nextstepsOffered towalkcustomerthrough selfhelpUsingtheflowCheckedmemosTalkedabout T-Life andbenefitsCall backnumberup frontUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeAsked forpayment/paOfferedNo callbackstatementAcknowledgecustomereffort forcalling inRelateUsedplacementtoolUsedFetch/GleanCalledout pastdueNicesoundingtoneMadecustomerlaughVVAUsedC2ProbingquestionsSDL/DNASentselfhelpOwnershipHelpedupgradethrough T-LifeUsed NBAanddispositionedcorrectlyResolutionCheckFindingtheflow/tool in5 minutesRecappedwith nextstepsOffered towalkcustomerthrough selfhelpUsingtheflowCheckedmemosTalkedabout T-Life andbenefitsCall backnumberup frontUsed expertassist andthumbs upor downWalkedcustomerthrough T-Life

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for payment/pa
  2. Offered
  3. No call back statement
  4. Acknowledge customer effort for calling in
  5. Relate
  6. Used placement tool
  7. Used Fetch/Glean
  8. Called out past due
  9. Nice sounding tone
  10. Made customer laugh
  11. VVA
  12. Used C2
  13. Probing questions SDL/DNA
  14. Sent self help
  15. Ownership
  16. Helped upgrade through T-Life
  17. Used NBA and dispositioned correctly
  18. Resolution Check
  19. Finding the flow/tool in 5 minutes
  20. Recapped with next steps
  21. Offered to walk customer through self help
  22. Using the flow
  23. Checked memos
  24. Talked about T-Life and benefits
  25. Call back number up front
  26. Used expert assist and thumbs up or down
  27. Walked customer through T-Life