Calledout pastdueHelpedupgradethrough T-LifeAsked forpayment/paUsingtheflowOffered towalkcustomerthrough selfhelpUsedFetch/GleanWalkedcustomerthrough T-LifeUsedplacementtoolNo callbackstatementOwnershipVVAResolutionCheckProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling inCall backnumberup frontSentselfhelpOfferedRelateRecappedwith nextstepsUsed NBAanddispositionedcorrectlyFindingtheflow/tool in5 minutesMadecustomerlaughUsedC2NicesoundingtoneTalkedabout T-Life andbenefitsCheckedmemosUsed expertassist andthumbs upor downCalledout pastdueHelpedupgradethrough T-LifeAsked forpayment/paUsingtheflowOffered towalkcustomerthrough selfhelpUsedFetch/GleanWalkedcustomerthrough T-LifeUsedplacementtoolNo callbackstatementOwnershipVVAResolutionCheckProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling inCall backnumberup frontSentselfhelpOfferedRelateRecappedwith nextstepsUsed NBAanddispositionedcorrectlyFindingtheflow/tool in5 minutesMadecustomerlaughUsedC2NicesoundingtoneTalkedabout T-Life andbenefitsCheckedmemosUsed expertassist andthumbs upor down

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called out past due
  2. Helped upgrade through T-Life
  3. Asked for payment/pa
  4. Using the flow
  5. Offered to walk customer through self help
  6. Used Fetch/Glean
  7. Walked customer through T-Life
  8. Used placement tool
  9. No call back statement
  10. Ownership
  11. VVA
  12. Resolution Check
  13. Probing questions SDL/DNA
  14. Acknowledge customer effort for calling in
  15. Call back number up front
  16. Sent self help
  17. Offered
  18. Relate
  19. Recapped with next steps
  20. Used NBA and dispositioned correctly
  21. Finding the flow/tool in 5 minutes
  22. Made customer laugh
  23. Used C2
  24. Nice sounding tone
  25. Talked about T-Life and benefits
  26. Checked memos
  27. Used expert assist and thumbs up or down