Findingtheflow/tool in5 minutesUsedC2OfferedWalkedcustomerthrough T-LifeMadecustomerlaughNicesoundingtoneUsed expertassist andthumbs upor downAsked forpayment/paHelpedupgradethrough T-LifeUsedplacementtoolCall backnumberup frontRecappedwith nextstepsProbingquestionsSDL/DNASentselfhelpOffered towalkcustomerthrough selfhelpVVAAcknowledgecustomereffort forcalling inNo callbackstatementCheckedmemosCalledout pastdueRelateUsedFetch/GleanUsingtheflowTalkedabout T-Life andbenefitsOwnershipUsed NBAanddispositionedcorrectlyResolutionCheckFindingtheflow/tool in5 minutesUsedC2OfferedWalkedcustomerthrough T-LifeMadecustomerlaughNicesoundingtoneUsed expertassist andthumbs upor downAsked forpayment/paHelpedupgradethrough T-LifeUsedplacementtoolCall backnumberup frontRecappedwith nextstepsProbingquestionsSDL/DNASentselfhelpOffered towalkcustomerthrough selfhelpVVAAcknowledgecustomereffort forcalling inNo callbackstatementCheckedmemosCalledout pastdueRelateUsedFetch/GleanUsingtheflowTalkedabout T-Life andbenefitsOwnershipUsed NBAanddispositionedcorrectlyResolutionCheck

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Finding the flow/tool in 5 minutes
  2. Used C2
  3. Offered
  4. Walked customer through T-Life
  5. Made customer laugh
  6. Nice sounding tone
  7. Used expert assist and thumbs up or down
  8. Asked for payment/pa
  9. Helped upgrade through T-Life
  10. Used placement tool
  11. Call back number up front
  12. Recapped with next steps
  13. Probing questions SDL/DNA
  14. Sent self help
  15. Offered to walk customer through self help
  16. VVA
  17. Acknowledge customer effort for calling in
  18. No call back statement
  19. Checked memos
  20. Called out past due
  21. Relate
  22. Used Fetch/Glean
  23. Using the flow
  24. Talked about T-Life and benefits
  25. Ownership
  26. Used NBA and dispositioned correctly
  27. Resolution Check