UsingtheflowTalkedabout T-Life andbenefitsVVAUsedC2OwnershipRelateNo callbackstatementProbingquestionsSDL/DNAUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeRecappedwith nextstepsUsedplacementtoolCheckedmemosAcknowledgecustomereffort forcalling inOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsed NBAanddispositionedcorrectlyUsedFetch/GleanAsked forpayment/paCalledout pastdueCall backnumberup frontOfferedFindingtheflow/tool in5 minutesMadecustomerlaughResolutionCheckSentselfhelpNicesoundingtoneUsingtheflowTalkedabout T-Life andbenefitsVVAUsedC2OwnershipRelateNo callbackstatementProbingquestionsSDL/DNAUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeRecappedwith nextstepsUsedplacementtoolCheckedmemosAcknowledgecustomereffort forcalling inOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsed NBAanddispositionedcorrectlyUsedFetch/GleanAsked forpayment/paCalledout pastdueCall backnumberup frontOfferedFindingtheflow/tool in5 minutesMadecustomerlaughResolutionCheckSentselfhelpNicesoundingtone

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using the flow
  2. Talked about T-Life and benefits
  3. VVA
  4. Used C2
  5. Ownership
  6. Relate
  7. No call back statement
  8. Probing questions SDL/DNA
  9. Used expert assist and thumbs up or down
  10. Walked customer through T-Life
  11. Recapped with next steps
  12. Used placement tool
  13. Checked memos
  14. Acknowledge customer effort for calling in
  15. Offered to walk customer through self help
  16. Helped upgrade through T-Life
  17. Used NBA and dispositioned correctly
  18. Used Fetch/Glean
  19. Asked for payment/pa
  20. Called out past due
  21. Call back number up front
  22. Offered
  23. Finding the flow/tool in 5 minutes
  24. Made customer laugh
  25. Resolution Check
  26. Sent self help
  27. Nice sounding tone