Used expertassist andthumbs upor downAsked forpayment/paWalkedcustomerthrough T-LifeMadecustomerlaughUsingtheflowAcknowledgecustomereffort forcalling inRecappedwith nextstepsUsed NBAanddispositionedcorrectlySentselfhelpUsedplacementtoolResolutionCheckFindingtheflow/tool in5 minutesNo callbackstatementUsedFetch/GleanCheckedmemosCalledout pastdueUsedC2ProbingquestionsSDL/DNAOwnershipTalkedabout T-Life andbenefitsVVACall backnumberup frontOffered towalkcustomerthrough selfhelpNicesoundingtoneRelateHelpedupgradethrough T-LifeOfferedUsed expertassist andthumbs upor downAsked forpayment/paWalkedcustomerthrough T-LifeMadecustomerlaughUsingtheflowAcknowledgecustomereffort forcalling inRecappedwith nextstepsUsed NBAanddispositionedcorrectlySentselfhelpUsedplacementtoolResolutionCheckFindingtheflow/tool in5 minutesNo callbackstatementUsedFetch/GleanCheckedmemosCalledout pastdueUsedC2ProbingquestionsSDL/DNAOwnershipTalkedabout T-Life andbenefitsVVACall backnumberup frontOffered towalkcustomerthrough selfhelpNicesoundingtoneRelateHelpedupgradethrough T-LifeOffered

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used expert assist and thumbs up or down
  2. Asked for payment/pa
  3. Walked customer through T-Life
  4. Made customer laugh
  5. Using the flow
  6. Acknowledge customer effort for calling in
  7. Recapped with next steps
  8. Used NBA and dispositioned correctly
  9. Sent self help
  10. Used placement tool
  11. Resolution Check
  12. Finding the flow/tool in 5 minutes
  13. No call back statement
  14. Used Fetch/Glean
  15. Checked memos
  16. Called out past due
  17. Used C2
  18. Probing questions SDL/DNA
  19. Ownership
  20. Talked about T-Life and benefits
  21. VVA
  22. Call back number up front
  23. Offered to walk customer through self help
  24. Nice sounding tone
  25. Relate
  26. Helped upgrade through T-Life
  27. Offered