UsedFetch/GleanHelpedupgradethrough T-LifeWalkedcustomerthrough T-LifeRecappedwith nextstepsOfferedOffered towalkcustomerthrough selfhelpAsked forpayment/paCall backnumberup frontUsed expertassist andthumbs upor downAcknowledgecustomereffort forcalling inOwnershipMadecustomerlaughUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNAUsedC2ResolutionCheckVVAUsedplacementtoolCheckedmemosSentselfhelpUsingtheflowCalledout pastdueNicesoundingtoneFindingtheflow/tool in5 minutesNo callbackstatementTalkedabout T-Life andbenefitsRelateUsedFetch/GleanHelpedupgradethrough T-LifeWalkedcustomerthrough T-LifeRecappedwith nextstepsOfferedOffered towalkcustomerthrough selfhelpAsked forpayment/paCall backnumberup frontUsed expertassist andthumbs upor downAcknowledgecustomereffort forcalling inOwnershipMadecustomerlaughUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNAUsedC2ResolutionCheckVVAUsedplacementtoolCheckedmemosSentselfhelpUsingtheflowCalledout pastdueNicesoundingtoneFindingtheflow/tool in5 minutesNo callbackstatementTalkedabout T-Life andbenefitsRelate

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Fetch/Glean
  2. Helped upgrade through T-Life
  3. Walked customer through T-Life
  4. Recapped with next steps
  5. Offered
  6. Offered to walk customer through self help
  7. Asked for payment/pa
  8. Call back number up front
  9. Used expert assist and thumbs up or down
  10. Acknowledge customer effort for calling in
  11. Ownership
  12. Made customer laugh
  13. Used NBA and dispositioned correctly
  14. Probing questions SDL/DNA
  15. Used C2
  16. Resolution Check
  17. VVA
  18. Used placement tool
  19. Checked memos
  20. Sent self help
  21. Using the flow
  22. Called out past due
  23. Nice sounding tone
  24. Finding the flow/tool in 5 minutes
  25. No call back statement
  26. Talked about T-Life and benefits
  27. Relate