Used NBAanddispositionedcorrectlyUsed expertassist andthumbs upor downTalkedabout T-Life andbenefitsVVACheckedmemosNo callbackstatementHelpedupgradethrough T-LifeMadecustomerlaughSentselfhelpFindingtheflow/tool in5 minutesUsedFetch/GleanWalkedcustomerthrough T-LifeOfferedRelateUsedplacementtoolUsedC2Acknowledgecustomereffort forcalling inRecappedwith nextstepsOwnershipNicesoundingtoneCalledout pastdueAsked forpayment/paOffered towalkcustomerthrough selfhelpProbingquestionsSDL/DNAResolutionCheckUsingtheflowCall backnumberup frontUsed NBAanddispositionedcorrectlyUsed expertassist andthumbs upor downTalkedabout T-Life andbenefitsVVACheckedmemosNo callbackstatementHelpedupgradethrough T-LifeMadecustomerlaughSentselfhelpFindingtheflow/tool in5 minutesUsedFetch/GleanWalkedcustomerthrough T-LifeOfferedRelateUsedplacementtoolUsedC2Acknowledgecustomereffort forcalling inRecappedwith nextstepsOwnershipNicesoundingtoneCalledout pastdueAsked forpayment/paOffered towalkcustomerthrough selfhelpProbingquestionsSDL/DNAResolutionCheckUsingtheflowCall backnumberup front

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used NBA and dispositioned correctly
  2. Used expert assist and thumbs up or down
  3. Talked about T-Life and benefits
  4. VVA
  5. Checked memos
  6. No call back statement
  7. Helped upgrade through T-Life
  8. Made customer laugh
  9. Sent self help
  10. Finding the flow/tool in 5 minutes
  11. Used Fetch/Glean
  12. Walked customer through T-Life
  13. Offered
  14. Relate
  15. Used placement tool
  16. Used C2
  17. Acknowledge customer effort for calling in
  18. Recapped with next steps
  19. Ownership
  20. Nice sounding tone
  21. Called out past due
  22. Asked for payment/pa
  23. Offered to walk customer through self help
  24. Probing questions SDL/DNA
  25. Resolution Check
  26. Using the flow
  27. Call back number up front