Call backnumberup frontMadecustomerlaughUsed expertassist andthumbs upor downRelateUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpUsedC2Asked forpayment/paUsedFetch/GleanCheckedmemosResolutionCheckRecappedwith nextstepsVVAWalkedcustomerthrough T-LifeOfferedUsingtheflowCalledout pastdueHelpedupgradethrough T-LifeProbingquestionsSDL/DNATalkedabout T-Life andbenefitsAcknowledgecustomereffort forcalling inFindingtheflow/tool in5 minutesOwnershipNicesoundingtoneNo callbackstatementUsedplacementtoolSentselfhelpCall backnumberup frontMadecustomerlaughUsed expertassist andthumbs upor downRelateUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpUsedC2Asked forpayment/paUsedFetch/GleanCheckedmemosResolutionCheckRecappedwith nextstepsVVAWalkedcustomerthrough T-LifeOfferedUsingtheflowCalledout pastdueHelpedupgradethrough T-LifeProbingquestionsSDL/DNATalkedabout T-Life andbenefitsAcknowledgecustomereffort forcalling inFindingtheflow/tool in5 minutesOwnershipNicesoundingtoneNo callbackstatementUsedplacementtoolSentselfhelp

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call back number up front
  2. Made customer laugh
  3. Used expert assist and thumbs up or down
  4. Relate
  5. Used NBA and dispositioned correctly
  6. Offered to walk customer through self help
  7. Used C2
  8. Asked for payment/pa
  9. Used Fetch/Glean
  10. Checked memos
  11. Resolution Check
  12. Recapped with next steps
  13. VVA
  14. Walked customer through T-Life
  15. Offered
  16. Using the flow
  17. Called out past due
  18. Helped upgrade through T-Life
  19. Probing questions SDL/DNA
  20. Talked about T-Life and benefits
  21. Acknowledge customer effort for calling in
  22. Finding the flow/tool in 5 minutes
  23. Ownership
  24. Nice sounding tone
  25. No call back statement
  26. Used placement tool
  27. Sent self help