Calledout pastdueUsedplacementtoolUsedC2MadecustomerlaughRecappedwith nextstepsCall backnumberup frontNo callbackstatementUsed NBAanddispositionedcorrectlySentselfhelpOfferedWalkedcustomerthrough T-LifeNicesoundingtoneHelpedupgradethrough T-LifeAsked forpayment/paAcknowledgecustomereffort forcalling inUsingtheflowFindingtheflow/tool in5 minutesProbingquestionsSDL/DNAResolutionCheckOwnershipVVACheckedmemosRelateUsed expertassist andthumbs upor downUsedFetch/GleanOffered towalkcustomerthrough selfhelpTalkedabout T-Life andbenefitsCalledout pastdueUsedplacementtoolUsedC2MadecustomerlaughRecappedwith nextstepsCall backnumberup frontNo callbackstatementUsed NBAanddispositionedcorrectlySentselfhelpOfferedWalkedcustomerthrough T-LifeNicesoundingtoneHelpedupgradethrough T-LifeAsked forpayment/paAcknowledgecustomereffort forcalling inUsingtheflowFindingtheflow/tool in5 minutesProbingquestionsSDL/DNAResolutionCheckOwnershipVVACheckedmemosRelateUsed expertassist andthumbs upor downUsedFetch/GleanOffered towalkcustomerthrough selfhelpTalkedabout T-Life andbenefits

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called out past due
  2. Used placement tool
  3. Used C2
  4. Made customer laugh
  5. Recapped with next steps
  6. Call back number up front
  7. No call back statement
  8. Used NBA and dispositioned correctly
  9. Sent self help
  10. Offered
  11. Walked customer through T-Life
  12. Nice sounding tone
  13. Helped upgrade through T-Life
  14. Asked for payment/pa
  15. Acknowledge customer effort for calling in
  16. Using the flow
  17. Finding the flow/tool in 5 minutes
  18. Probing questions SDL/DNA
  19. Resolution Check
  20. Ownership
  21. VVA
  22. Checked memos
  23. Relate
  24. Used expert assist and thumbs up or down
  25. Used Fetch/Glean
  26. Offered to walk customer through self help
  27. Talked about T-Life and benefits