Offered to walk customer through self help Helped upgrade through T- Life Talked about T- Life and benefits Recapped with next steps Used expert assist and thumbs up or down Sent self help Call back number up front Used NBA and dispositioned correctly Relate Made customer laugh Asked for payment/pa VVA Used C2 Used placement tool Nice sounding tone No call back statement Finding the flow/tool in 5 minutes Checked memos Using the flow Resolution Check Walked customer through T- Life Called out past due Used Fetch/Glean Probing questions SDL/DNA Ownership Acknowledge customer effort for calling in Offered Offered to walk customer through self help Helped upgrade through T- Life Talked about T- Life and benefits Recapped with next steps Used expert assist and thumbs up or down Sent self help Call back number up front Used NBA and dispositioned correctly Relate Made customer laugh Asked for payment/pa VVA Used C2 Used placement tool Nice sounding tone No call back statement Finding the flow/tool in 5 minutes Checked memos Using the flow Resolution Check Walked customer through T- Life Called out past due Used Fetch/Glean Probing questions SDL/DNA Ownership Acknowledge customer effort for calling in Offered
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Offered to walk customer through self help
Helped upgrade through T-Life
Talked about T-Life and benefits
Recapped with next steps
Used expert assist and thumbs up or down
Sent self help
Call back number up front
Used NBA and dispositioned correctly
Relate
Made customer laugh
Asked for payment/pa
VVA
Used C2
Used placement tool
Nice sounding tone
No call back statement
Finding the flow/tool in 5 minutes
Checked memos
Using the flow
Resolution Check
Walked customer through T-Life
Called out past due
Used Fetch/Glean
Probing questions SDL/DNA
Ownership
Acknowledge customer effort for calling in
Offered