Acknowledgecustomereffort forcalling inRelateResolutionCheckOffered towalkcustomerthrough selfhelpMadecustomerlaughTalkedabout T-Life andbenefitsRecappedwith nextstepsOfferedWalkedcustomerthrough T-LifeFindingtheflow/tool in5 minutesUsedFetch/GleanCalledout pastdueNicesoundingtoneUsedC2VVAUsedplacementtoolUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNAOwnershipUsed expertassist andthumbs upor downCall backnumberup frontHelpedupgradethrough T-LifeSentselfhelpUsingtheflowNo callbackstatementCheckedmemosAsked forpayment/paAcknowledgecustomereffort forcalling inRelateResolutionCheckOffered towalkcustomerthrough selfhelpMadecustomerlaughTalkedabout T-Life andbenefitsRecappedwith nextstepsOfferedWalkedcustomerthrough T-LifeFindingtheflow/tool in5 minutesUsedFetch/GleanCalledout pastdueNicesoundingtoneUsedC2VVAUsedplacementtoolUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNAOwnershipUsed expertassist andthumbs upor downCall backnumberup frontHelpedupgradethrough T-LifeSentselfhelpUsingtheflowNo callbackstatementCheckedmemosAsked forpayment/pa

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customer effort for calling in
  2. Relate
  3. Resolution Check
  4. Offered to walk customer through self help
  5. Made customer laugh
  6. Talked about T-Life and benefits
  7. Recapped with next steps
  8. Offered
  9. Walked customer through T-Life
  10. Finding the flow/tool in 5 minutes
  11. Used Fetch/Glean
  12. Called out past due
  13. Nice sounding tone
  14. Used C2
  15. VVA
  16. Used placement tool
  17. Used NBA and dispositioned correctly
  18. Probing questions SDL/DNA
  19. Ownership
  20. Used expert assist and thumbs up or down
  21. Call back number up front
  22. Helped upgrade through T-Life
  23. Sent self help
  24. Using the flow
  25. No call back statement
  26. Checked memos
  27. Asked for payment/pa