Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Talked about T-Life and benefits
2. Relate
3. No call back statement
4. Used Fetch/Glean
5. Acknowledge customer effort for calling in
6. Offered
7. Made customer laugh
8. Used NBA and dispositioned correctly
9. Sent self help
10. Walked customer through T-Life
11. Called out past due
12. Resolution Check
13. Nice sounding tone
14. Probing questions SDL/DNA
15. Offered to walk customer through self help
16. Asked for payment/pa
17. Helped upgrade through T-Life
18. Used placement tool
19. Ownership
20. VVA
21. Finding the flow/tool in 5 minutes
22. Used expert assist and thumbs up or down
23. Used C2
24. Call back number up front
25. Recapped with next steps
26. Using the flow
27. Checked memos