Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offered to walk customer through self help
2. Used expert assist and thumbs up or down
3. Called out past due
4. Asked for payment/pa
5. Nice sounding tone
6. Probing questions SDL/DNA
7. Using the flow
8. Relate
9. Finding the flow/tool in 5 minutes
10. Made customer laugh
11. No call back statement
12. Used NBA and dispositioned correctly
13. Used Fetch/Glean
14. Talked about T-Life and benefits
15. VVA
16. Helped upgrade through T-Life
17. Sent self help
18. Call back number up front
19. Offered
20. Ownership
21. Used C2
22. Resolution Check
23. Recapped with next steps
24. Walked customer through T-Life
25. Used placement tool
26. Acknowledge customer effort for calling in
27. Checked memos