Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offered to walk customer through self help
2. Used NBA and dispositioned correctly
3. Walked customer through T-Life
4. Recapped with next steps
5. Relate
6. Nice sounding tone
7. Used C2
8. Ownership
9. Used Fetch/Glean
10. No call back statement
11. Sent self help
12. Acknowledge customer effort for calling in
13. Made customer laugh
14. Asked for payment/pa
15. Using the flow
16. Checked memos
17. Used expert assist and thumbs up or down
18. Call back number up front
19. Resolution Check
20. VVA
21. Talked about T-Life and benefits
22. Offered
23. Used placement tool
24. Finding the flow/tool in 5 minutes
25. Probing questions SDL/DNA
26. Called out past due
27. Helped upgrade through T-Life