Called out past due Helped upgrade through T- Life Asked for payment/pa Using the flow Offered to walk customer through self help Used Fetch/Glean Walked customer through T- Life Used placement tool No call back statement Ownership VVA Resolution Check Probing questions SDL/DNA Acknowledge customer effort for calling in Call back number up front Sent self help Offered Relate Recapped with next steps Used NBA and dispositioned correctly Finding the flow/tool in 5 minutes Made customer laugh Used C2 Nice sounding tone Talked about T- Life and benefits Checked memos Used expert assist and thumbs up or down Called out past due Helped upgrade through T- Life Asked for payment/pa Using the flow Offered to walk customer through self help Used Fetch/Glean Walked customer through T- Life Used placement tool No call back statement Ownership VVA Resolution Check Probing questions SDL/DNA Acknowledge customer effort for calling in Call back number up front Sent self help Offered Relate Recapped with next steps Used NBA and dispositioned correctly Finding the flow/tool in 5 minutes Made customer laugh Used C2 Nice sounding tone Talked about T- Life and benefits Checked memos Used expert assist and thumbs up or down
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Called out past due
Helped upgrade through T-Life
Asked for payment/pa
Using the flow
Offered to walk customer through self help
Used Fetch/Glean
Walked customer through T-Life
Used placement tool
No call back statement
Ownership
VVA
Resolution Check
Probing questions SDL/DNA
Acknowledge customer effort for calling in
Call back number up front
Sent self help
Offered
Relate
Recapped with next steps
Used NBA and dispositioned correctly
Finding the flow/tool in 5 minutes
Made customer laugh
Used C2
Nice sounding tone
Talked about T-Life and benefits
Checked memos
Used expert assist and thumbs up or down