Used NBAanddispositionedcorrectlyOfferedTalkedabout T-Life andbenefitsUsedC2UsingtheflowHelpedupgradethrough T-LifeCall backnumberup frontOwnershipVVAUsedplacementtoolUsedFetch/GleanCheckedmemosWalkedcustomerthrough T-LifeAcknowledgecustomereffort forcalling inAsked forpayment/paRelateMadecustomerlaughOffered towalkcustomerthrough selfhelpNicesoundingtoneFindingtheflow/tool in5 minutesRecappedwith nextstepsSentselfhelpProbingquestionsSDL/DNAResolutionCheckNo callbackstatementCalledout pastdueUsed expertassist andthumbs upor downUsed NBAanddispositionedcorrectlyOfferedTalkedabout T-Life andbenefitsUsedC2UsingtheflowHelpedupgradethrough T-LifeCall backnumberup frontOwnershipVVAUsedplacementtoolUsedFetch/GleanCheckedmemosWalkedcustomerthrough T-LifeAcknowledgecustomereffort forcalling inAsked forpayment/paRelateMadecustomerlaughOffered towalkcustomerthrough selfhelpNicesoundingtoneFindingtheflow/tool in5 minutesRecappedwith nextstepsSentselfhelpProbingquestionsSDL/DNAResolutionCheckNo callbackstatementCalledout pastdueUsed expertassist andthumbs upor down

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Used NBA and dispositioned correctly
  2. Offered
  3. Talked about T-Life and benefits
  4. Used C2
  5. Using the flow
  6. Helped upgrade through T-Life
  7. Call back number up front
  8. Ownership
  9. VVA
  10. Used placement tool
  11. Used Fetch/Glean
  12. Checked memos
  13. Walked customer through T-Life
  14. Acknowledge customer effort for calling in
  15. Asked for payment/pa
  16. Relate
  17. Made customer laugh
  18. Offered to walk customer through self help
  19. Nice sounding tone
  20. Finding the flow/tool in 5 minutes
  21. Recapped with next steps
  22. Sent self help
  23. Probing questions SDL/DNA
  24. Resolution Check
  25. No call back statement
  26. Called out past due
  27. Used expert assist and thumbs up or down