Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offered
2. Resolution Check
3. Helped upgrade through T-Life
4. Used NBA and dispositioned correctly
5. Used placement tool
6. Used expert assist and thumbs up or down
7. Used Fetch/Glean
8. Called out past due
9. Finding the flow/tool in 5 minutes
10. Call back number up front
11. Offered to walk customer through self help
12. Used C2
13. Made customer laugh
14. Probing questions SDL/DNA
15. Relate
16. Sent self help
17. Ownership
18. Nice sounding tone
19. Asked for payment/pa
20. No call back statement
21. Walked customer through T-Life
22. Talked about T-Life and benefits
23. Acknowledge customer effort for calling in
24. Using the flow
25. Recapped with next steps
26. VVA
27. Checked memos