OwnershipWalkedcustomerthrough T-LifeUsed expertassist andthumbs upor downAsked forpayment/paOfferedUsedC2VVARecappedwith nextstepsNo callbackstatementCall backnumberup frontResolutionCheckUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNASentselfhelpUsedplacementtoolUsingtheflowFindingtheflow/tool in5 minutesCheckedmemosOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsedFetch/GleanCalledout pastdueAcknowledgecustomereffort forcalling inRelateNicesoundingtoneTalkedabout T-Life andbenefitsMadecustomerlaughOwnershipWalkedcustomerthrough T-LifeUsed expertassist andthumbs upor downAsked forpayment/paOfferedUsedC2VVARecappedwith nextstepsNo callbackstatementCall backnumberup frontResolutionCheckUsed NBAanddispositionedcorrectlyProbingquestionsSDL/DNASentselfhelpUsedplacementtoolUsingtheflowFindingtheflow/tool in5 minutesCheckedmemosOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsedFetch/GleanCalledout pastdueAcknowledgecustomereffort forcalling inRelateNicesoundingtoneTalkedabout T-Life andbenefitsMadecustomerlaugh

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Walked customer through T-Life
  3. Used expert assist and thumbs up or down
  4. Asked for payment/pa
  5. Offered
  6. Used C2
  7. VVA
  8. Recapped with next steps
  9. No call back statement
  10. Call back number up front
  11. Resolution Check
  12. Used NBA and dispositioned correctly
  13. Probing questions SDL/DNA
  14. Sent self help
  15. Used placement tool
  16. Using the flow
  17. Finding the flow/tool in 5 minutes
  18. Checked memos
  19. Offered to walk customer through self help
  20. Helped upgrade through T-Life
  21. Used Fetch/Glean
  22. Called out past due
  23. Acknowledge customer effort for calling in
  24. Relate
  25. Nice sounding tone
  26. Talked about T-Life and benefits
  27. Made customer laugh