OwnershipHelpedupgradethrough T-LifeCall backnumberup frontResolutionCheckUsedC2ProbingquestionsSDL/DNAUsed NBAanddispositionedcorrectlyUsedFetch/GleanFindingtheflow/tool in5 minutesOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inAsked forpayment/paCalledout pastdueNo callbackstatementRelateMadecustomerlaughCheckedmemosUsingtheflowRecappedwith nextstepsNicesoundingtoneUsedplacementtoolSentselfhelpVVATalkedabout T-Life andbenefitsUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeOfferedOwnershipHelpedupgradethrough T-LifeCall backnumberup frontResolutionCheckUsedC2ProbingquestionsSDL/DNAUsed NBAanddispositionedcorrectlyUsedFetch/GleanFindingtheflow/tool in5 minutesOffered towalkcustomerthrough selfhelpAcknowledgecustomereffort forcalling inAsked forpayment/paCalledout pastdueNo callbackstatementRelateMadecustomerlaughCheckedmemosUsingtheflowRecappedwith nextstepsNicesoundingtoneUsedplacementtoolSentselfhelpVVATalkedabout T-Life andbenefitsUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeOffered

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Helped upgrade through T-Life
  3. Call back number up front
  4. Resolution Check
  5. Used C2
  6. Probing questions SDL/DNA
  7. Used NBA and dispositioned correctly
  8. Used Fetch/Glean
  9. Finding the flow/tool in 5 minutes
  10. Offered to walk customer through self help
  11. Acknowledge customer effort for calling in
  12. Asked for payment/pa
  13. Called out past due
  14. No call back statement
  15. Relate
  16. Made customer laugh
  17. Checked memos
  18. Using the flow
  19. Recapped with next steps
  20. Nice sounding tone
  21. Used placement tool
  22. Sent self help
  23. VVA
  24. Talked about T-Life and benefits
  25. Used expert assist and thumbs up or down
  26. Walked customer through T-Life
  27. Offered