UsedC2SentselfhelpVVANo callbackstatementUsingtheflowUsedplacementtoolNicesoundingtoneCall backnumberup frontOfferedHelpedupgradethrough T-LifeAsked forpayment/paUsedFetch/GleanFindingtheflow/tool in5 minutesOwnershipOffered towalkcustomerthrough selfhelpWalkedcustomerthrough T-LifeCheckedmemosRecappedwith nextstepsResolutionCheckUsed NBAanddispositionedcorrectlyTalkedabout T-Life andbenefitsMadecustomerlaughUsed expertassist andthumbs upor downCalledout pastdueAcknowledgecustomereffort forcalling inProbingquestionsSDL/DNARelateUsedC2SentselfhelpVVANo callbackstatementUsingtheflowUsedplacementtoolNicesoundingtoneCall backnumberup frontOfferedHelpedupgradethrough T-LifeAsked forpayment/paUsedFetch/GleanFindingtheflow/tool in5 minutesOwnershipOffered towalkcustomerthrough selfhelpWalkedcustomerthrough T-LifeCheckedmemosRecappedwith nextstepsResolutionCheckUsed NBAanddispositionedcorrectlyTalkedabout T-Life andbenefitsMadecustomerlaughUsed expertassist andthumbs upor downCalledout pastdueAcknowledgecustomereffort forcalling inProbingquestionsSDL/DNARelate

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used C2
  2. Sent self help
  3. VVA
  4. No call back statement
  5. Using the flow
  6. Used placement tool
  7. Nice sounding tone
  8. Call back number up front
  9. Offered
  10. Helped upgrade through T-Life
  11. Asked for payment/pa
  12. Used Fetch/Glean
  13. Finding the flow/tool in 5 minutes
  14. Ownership
  15. Offered to walk customer through self help
  16. Walked customer through T-Life
  17. Checked memos
  18. Recapped with next steps
  19. Resolution Check
  20. Used NBA and dispositioned correctly
  21. Talked about T-Life and benefits
  22. Made customer laugh
  23. Used expert assist and thumbs up or down
  24. Called out past due
  25. Acknowledge customer effort for calling in
  26. Probing questions SDL/DNA
  27. Relate