OfferedUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpNicesoundingtoneUsedC2Findingtheflow/tool in5 minutesCall backnumberup frontUsedFetch/GleanCalledout pastdueTalkedabout T-Life andbenefitsOwnershipNo callbackstatementMadecustomerlaughHelpedupgradethrough T-LifeWalkedcustomerthrough T-LifeUsed expertassist andthumbs upor downUsingtheflowRelateUsedplacementtoolCheckedmemosVVAResolutionCheckProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling inRecappedwith nextstepsAsked forpayment/paSentselfhelpOfferedUsed NBAanddispositionedcorrectlyOffered towalkcustomerthrough selfhelpNicesoundingtoneUsedC2Findingtheflow/tool in5 minutesCall backnumberup frontUsedFetch/GleanCalledout pastdueTalkedabout T-Life andbenefitsOwnershipNo callbackstatementMadecustomerlaughHelpedupgradethrough T-LifeWalkedcustomerthrough T-LifeUsed expertassist andthumbs upor downUsingtheflowRelateUsedplacementtoolCheckedmemosVVAResolutionCheckProbingquestionsSDL/DNAAcknowledgecustomereffort forcalling inRecappedwith nextstepsAsked forpayment/paSentselfhelp

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered
  2. Used NBA and dispositioned correctly
  3. Offered to walk customer through self help
  4. Nice sounding tone
  5. Used C2
  6. Finding the flow/tool in 5 minutes
  7. Call back number up front
  8. Used Fetch/Glean
  9. Called out past due
  10. Talked about T-Life and benefits
  11. Ownership
  12. No call back statement
  13. Made customer laugh
  14. Helped upgrade through T-Life
  15. Walked customer through T-Life
  16. Used expert assist and thumbs up or down
  17. Using the flow
  18. Relate
  19. Used placement tool
  20. Checked memos
  21. VVA
  22. Resolution Check
  23. Probing questions SDL/DNA
  24. Acknowledge customer effort for calling in
  25. Recapped with next steps
  26. Asked for payment/pa
  27. Sent self help