UsedplacementtoolProbingquestionsSDL/DNAUsed expertassist andthumbs upor downCheckedmemosRecappedwith nextstepsAsked forpayment/paTalkedabout T-Life andbenefitsUsingtheflowOwnershipAcknowledgecustomereffort forcalling inUsedC2NicesoundingtoneOfferedUsed NBAanddispositionedcorrectlyNo callbackstatementCall backnumberup frontSentselfhelpMadecustomerlaughFindingtheflow/tool in5 minutesWalkedcustomerthrough T-LifeVVACalledout pastdueRelateOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsedFetch/GleanResolutionCheckUsedplacementtoolProbingquestionsSDL/DNAUsed expertassist andthumbs upor downCheckedmemosRecappedwith nextstepsAsked forpayment/paTalkedabout T-Life andbenefitsUsingtheflowOwnershipAcknowledgecustomereffort forcalling inUsedC2NicesoundingtoneOfferedUsed NBAanddispositionedcorrectlyNo callbackstatementCall backnumberup frontSentselfhelpMadecustomerlaughFindingtheflow/tool in5 minutesWalkedcustomerthrough T-LifeVVACalledout pastdueRelateOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeUsedFetch/GleanResolutionCheck

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used placement tool
  2. Probing questions SDL/DNA
  3. Used expert assist and thumbs up or down
  4. Checked memos
  5. Recapped with next steps
  6. Asked for payment/pa
  7. Talked about T-Life and benefits
  8. Using the flow
  9. Ownership
  10. Acknowledge customer effort for calling in
  11. Used C2
  12. Nice sounding tone
  13. Offered
  14. Used NBA and dispositioned correctly
  15. No call back statement
  16. Call back number up front
  17. Sent self help
  18. Made customer laugh
  19. Finding the flow/tool in 5 minutes
  20. Walked customer through T-Life
  21. VVA
  22. Called out past due
  23. Relate
  24. Offered to walk customer through self help
  25. Helped upgrade through T-Life
  26. Used Fetch/Glean
  27. Resolution Check