OfferedUsingtheflowHelpedupgradethrough T-LifeNo callbackstatementResolutionCheckRelateOwnershipUsedFetch/GleanAsked forpayment/paCall backnumberup frontMadecustomerlaughUsedC2CheckedmemosUsed NBAanddispositionedcorrectlyTalkedabout T-Life andbenefitsProbingquestionsSDL/DNANicesoundingtoneWalkedcustomerthrough T-LifeCalledout pastdueAcknowledgecustomereffort forcalling inUsedplacementtoolRecappedwith nextstepsUsed expertassist andthumbs upor downOffered towalkcustomerthrough selfhelpSentselfhelpFindingtheflow/tool in5 minutesVVAOfferedUsingtheflowHelpedupgradethrough T-LifeNo callbackstatementResolutionCheckRelateOwnershipUsedFetch/GleanAsked forpayment/paCall backnumberup frontMadecustomerlaughUsedC2CheckedmemosUsed NBAanddispositionedcorrectlyTalkedabout T-Life andbenefitsProbingquestionsSDL/DNANicesoundingtoneWalkedcustomerthrough T-LifeCalledout pastdueAcknowledgecustomereffort forcalling inUsedplacementtoolRecappedwith nextstepsUsed expertassist andthumbs upor downOffered towalkcustomerthrough selfhelpSentselfhelpFindingtheflow/tool in5 minutesVVA

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered
  2. Using the flow
  3. Helped upgrade through T-Life
  4. No call back statement
  5. Resolution Check
  6. Relate
  7. Ownership
  8. Used Fetch/Glean
  9. Asked for payment/pa
  10. Call back number up front
  11. Made customer laugh
  12. Used C2
  13. Checked memos
  14. Used NBA and dispositioned correctly
  15. Talked about T-Life and benefits
  16. Probing questions SDL/DNA
  17. Nice sounding tone
  18. Walked customer through T-Life
  19. Called out past due
  20. Acknowledge customer effort for calling in
  21. Used placement tool
  22. Recapped with next steps
  23. Used expert assist and thumbs up or down
  24. Offered to walk customer through self help
  25. Sent self help
  26. Finding the flow/tool in 5 minutes
  27. VVA