Calledout pastdueProbingquestionsSDL/DNACheckedmemosUsed NBAanddispositionedcorrectlyHelpedupgradethrough T-LifeUsedplacementtoolOffered towalkcustomerthrough selfhelpRecappedwith nextstepsSentselfhelpUsedC2OfferedWalkedcustomerthrough T-LifeUsingtheflowAcknowledgecustomereffort forcalling inCall backnumberup frontFindingtheflow/tool in5 minutesResolutionCheckRelateMadecustomerlaughUsedFetch/GleanNicesoundingtoneAsked forpayment/paTalkedabout T-Life andbenefitsNo callbackstatementUsed expertassist andthumbs upor downVVAOwnershipCalledout pastdueProbingquestionsSDL/DNACheckedmemosUsed NBAanddispositionedcorrectlyHelpedupgradethrough T-LifeUsedplacementtoolOffered towalkcustomerthrough selfhelpRecappedwith nextstepsSentselfhelpUsedC2OfferedWalkedcustomerthrough T-LifeUsingtheflowAcknowledgecustomereffort forcalling inCall backnumberup frontFindingtheflow/tool in5 minutesResolutionCheckRelateMadecustomerlaughUsedFetch/GleanNicesoundingtoneAsked forpayment/paTalkedabout T-Life andbenefitsNo callbackstatementUsed expertassist andthumbs upor downVVAOwnership

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called out past due
  2. Probing questions SDL/DNA
  3. Checked memos
  4. Used NBA and dispositioned correctly
  5. Helped upgrade through T-Life
  6. Used placement tool
  7. Offered to walk customer through self help
  8. Recapped with next steps
  9. Sent self help
  10. Used C2
  11. Offered
  12. Walked customer through T-Life
  13. Using the flow
  14. Acknowledge customer effort for calling in
  15. Call back number up front
  16. Finding the flow/tool in 5 minutes
  17. Resolution Check
  18. Relate
  19. Made customer laugh
  20. Used Fetch/Glean
  21. Nice sounding tone
  22. Asked for payment/pa
  23. Talked about T-Life and benefits
  24. No call back statement
  25. Used expert assist and thumbs up or down
  26. VVA
  27. Ownership