OwnershipNicesoundingtoneOffered towalkcustomerthrough selfhelpUsedFetch/GleanRecappedwith nextstepsUsed NBAanddispositionedcorrectlyRelateUsedplacementtoolOfferedUsedC2CheckedmemosVVAUsingtheflowSentselfhelpUsed expertassist andthumbs upor downResolutionCheckNo callbackstatementTalkedabout T-Life andbenefitsProbingquestionsSDL/DNAMadecustomerlaughAcknowledgecustomereffort forcalling inCall backnumberup frontAsked forpayment/paHelpedupgradethrough T-LifeCalledout pastdueWalkedcustomerthrough T-LifeFindingtheflow/tool in5 minutesOwnershipNicesoundingtoneOffered towalkcustomerthrough selfhelpUsedFetch/GleanRecappedwith nextstepsUsed NBAanddispositionedcorrectlyRelateUsedplacementtoolOfferedUsedC2CheckedmemosVVAUsingtheflowSentselfhelpUsed expertassist andthumbs upor downResolutionCheckNo callbackstatementTalkedabout T-Life andbenefitsProbingquestionsSDL/DNAMadecustomerlaughAcknowledgecustomereffort forcalling inCall backnumberup frontAsked forpayment/paHelpedupgradethrough T-LifeCalledout pastdueWalkedcustomerthrough T-LifeFindingtheflow/tool in5 minutes

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Nice sounding tone
  3. Offered to walk customer through self help
  4. Used Fetch/Glean
  5. Recapped with next steps
  6. Used NBA and dispositioned correctly
  7. Relate
  8. Used placement tool
  9. Offered
  10. Used C2
  11. Checked memos
  12. VVA
  13. Using the flow
  14. Sent self help
  15. Used expert assist and thumbs up or down
  16. Resolution Check
  17. No call back statement
  18. Talked about T-Life and benefits
  19. Probing questions SDL/DNA
  20. Made customer laugh
  21. Acknowledge customer effort for calling in
  22. Call back number up front
  23. Asked for payment/pa
  24. Helped upgrade through T-Life
  25. Called out past due
  26. Walked customer through T-Life
  27. Finding the flow/tool in 5 minutes