Used NBAanddispositionedcorrectlyHelpedupgradethrough T-LifeFindingtheflow/tool in5 minutesProbingquestionsSDL/DNARelateAsked forpayment/paSentselfhelpCall backnumberup frontRecappedwith nextstepsResolutionCheckMadecustomerlaughCalledout pastdueUsedFetch/GleanAcknowledgecustomereffort forcalling inUsedC2OfferedUsedplacementtoolWalkedcustomerthrough T-LifeOwnershipVVAUsingtheflowOffered towalkcustomerthrough selfhelpNicesoundingtoneUsed expertassist andthumbs upor downNo callbackstatementCheckedmemosTalkedabout T-Life andbenefitsUsed NBAanddispositionedcorrectlyHelpedupgradethrough T-LifeFindingtheflow/tool in5 minutesProbingquestionsSDL/DNARelateAsked forpayment/paSentselfhelpCall backnumberup frontRecappedwith nextstepsResolutionCheckMadecustomerlaughCalledout pastdueUsedFetch/GleanAcknowledgecustomereffort forcalling inUsedC2OfferedUsedplacementtoolWalkedcustomerthrough T-LifeOwnershipVVAUsingtheflowOffered towalkcustomerthrough selfhelpNicesoundingtoneUsed expertassist andthumbs upor downNo callbackstatementCheckedmemosTalkedabout T-Life andbenefits

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used NBA and dispositioned correctly
  2. Helped upgrade through T-Life
  3. Finding the flow/tool in 5 minutes
  4. Probing questions SDL/DNA
  5. Relate
  6. Asked for payment/pa
  7. Sent self help
  8. Call back number up front
  9. Recapped with next steps
  10. Resolution Check
  11. Made customer laugh
  12. Called out past due
  13. Used Fetch/Glean
  14. Acknowledge customer effort for calling in
  15. Used C2
  16. Offered
  17. Used placement tool
  18. Walked customer through T-Life
  19. Ownership
  20. VVA
  21. Using the flow
  22. Offered to walk customer through self help
  23. Nice sounding tone
  24. Used expert assist and thumbs up or down
  25. No call back statement
  26. Checked memos
  27. Talked about T-Life and benefits