Findingtheflow/tool in5 minutesNo callbackstatementNicesoundingtoneOwnershipResolutionCheckUsed expertassist andthumbs upor downCall backnumberup frontUsedFetch/GleanAcknowledgecustomereffort forcalling inRecappedwith nextstepsProbingquestionsSDL/DNAHelpedupgradethrough T-LifeCheckedmemosAsked forpayment/paCalledout pastdueUsedC2Used NBAanddispositionedcorrectlyUsedplacementtoolRelateWalkedcustomerthrough T-LifeMadecustomerlaughSentselfhelpOfferedTalkedabout T-Life andbenefitsUsingtheflowOffered towalkcustomerthrough selfhelpVVAFindingtheflow/tool in5 minutesNo callbackstatementNicesoundingtoneOwnershipResolutionCheckUsed expertassist andthumbs upor downCall backnumberup frontUsedFetch/GleanAcknowledgecustomereffort forcalling inRecappedwith nextstepsProbingquestionsSDL/DNAHelpedupgradethrough T-LifeCheckedmemosAsked forpayment/paCalledout pastdueUsedC2Used NBAanddispositionedcorrectlyUsedplacementtoolRelateWalkedcustomerthrough T-LifeMadecustomerlaughSentselfhelpOfferedTalkedabout T-Life andbenefitsUsingtheflowOffered towalkcustomerthrough selfhelpVVA

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Finding the flow/tool in 5 minutes
  2. No call back statement
  3. Nice sounding tone
  4. Ownership
  5. Resolution Check
  6. Used expert assist and thumbs up or down
  7. Call back number up front
  8. Used Fetch/Glean
  9. Acknowledge customer effort for calling in
  10. Recapped with next steps
  11. Probing questions SDL/DNA
  12. Helped upgrade through T-Life
  13. Checked memos
  14. Asked for payment/pa
  15. Called out past due
  16. Used C2
  17. Used NBA and dispositioned correctly
  18. Used placement tool
  19. Relate
  20. Walked customer through T-Life
  21. Made customer laugh
  22. Sent self help
  23. Offered
  24. Talked about T-Life and benefits
  25. Using the flow
  26. Offered to walk customer through self help
  27. VVA