Acknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyCall backnumberup frontHelpedupgradethrough T-LifeAsked forpayment/paWalkedcustomerthrough T-LifeUsingtheflowMadecustomerlaughNo callbackstatementTalkedabout T-Life andbenefitsCalledout pastdueRecappedwith nextstepsRelateOwnershipUsedFetch/GleanResolutionCheckUsed expertassist andthumbs upor downUsedplacementtoolVVAOffered towalkcustomerthrough selfhelpFindingtheflow/tool in5 minutesSentselfhelpProbingquestionsSDL/DNACheckedmemosNicesoundingtoneUsedC2OfferedAcknowledgecustomereffort forcalling inUsed NBAanddispositionedcorrectlyCall backnumberup frontHelpedupgradethrough T-LifeAsked forpayment/paWalkedcustomerthrough T-LifeUsingtheflowMadecustomerlaughNo callbackstatementTalkedabout T-Life andbenefitsCalledout pastdueRecappedwith nextstepsRelateOwnershipUsedFetch/GleanResolutionCheckUsed expertassist andthumbs upor downUsedplacementtoolVVAOffered towalkcustomerthrough selfhelpFindingtheflow/tool in5 minutesSentselfhelpProbingquestionsSDL/DNACheckedmemosNicesoundingtoneUsedC2Offered

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customer effort for calling in
  2. Used NBA and dispositioned correctly
  3. Call back number up front
  4. Helped upgrade through T-Life
  5. Asked for payment/pa
  6. Walked customer through T-Life
  7. Using the flow
  8. Made customer laugh
  9. No call back statement
  10. Talked about T-Life and benefits
  11. Called out past due
  12. Recapped with next steps
  13. Relate
  14. Ownership
  15. Used Fetch/Glean
  16. Resolution Check
  17. Used expert assist and thumbs up or down
  18. Used placement tool
  19. VVA
  20. Offered to walk customer through self help
  21. Finding the flow/tool in 5 minutes
  22. Sent self help
  23. Probing questions SDL/DNA
  24. Checked memos
  25. Nice sounding tone
  26. Used C2
  27. Offered