VVARelateOfferedUsed NBAanddispositionedcorrectlyCalledout pastdueUsed expertassist andthumbs upor downTalkedabout T-Life andbenefitsResolutionCheckNicesoundingtoneProbingquestionsSDL/DNACall backnumberup frontUsedFetch/GleanFindingtheflow/tool in5 minutesOwnershipCheckedmemosWalkedcustomerthrough T-LifeRecappedwith nextstepsAsked forpayment/paUsedC2No callbackstatementUsedplacementtoolMadecustomerlaughAcknowledgecustomereffort forcalling inUsingtheflowOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeSentselfhelpVVARelateOfferedUsed NBAanddispositionedcorrectlyCalledout pastdueUsed expertassist andthumbs upor downTalkedabout T-Life andbenefitsResolutionCheckNicesoundingtoneProbingquestionsSDL/DNACall backnumberup frontUsedFetch/GleanFindingtheflow/tool in5 minutesOwnershipCheckedmemosWalkedcustomerthrough T-LifeRecappedwith nextstepsAsked forpayment/paUsedC2No callbackstatementUsedplacementtoolMadecustomerlaughAcknowledgecustomereffort forcalling inUsingtheflowOffered towalkcustomerthrough selfhelpHelpedupgradethrough T-LifeSentselfhelp

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VVA
  2. Relate
  3. Offered
  4. Used NBA and dispositioned correctly
  5. Called out past due
  6. Used expert assist and thumbs up or down
  7. Talked about T-Life and benefits
  8. Resolution Check
  9. Nice sounding tone
  10. Probing questions SDL/DNA
  11. Call back number up front
  12. Used Fetch/Glean
  13. Finding the flow/tool in 5 minutes
  14. Ownership
  15. Checked memos
  16. Walked customer through T-Life
  17. Recapped with next steps
  18. Asked for payment/pa
  19. Used C2
  20. No call back statement
  21. Used placement tool
  22. Made customer laugh
  23. Acknowledge customer effort for calling in
  24. Using the flow
  25. Offered to walk customer through self help
  26. Helped upgrade through T-Life
  27. Sent self help