RelateAsked forpayment/paUsedC2Used NBAanddispositionedcorrectlyUsingtheflowNicesoundingtoneUsedFetch/GleanUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeCalledout pastdueVVACall backnumberup frontHelpedupgradethrough T-LifeRecappedwith nextstepsAcknowledgecustomereffort forcalling inCheckedmemosMadecustomerlaughOfferedTalkedabout T-Life andbenefitsNo callbackstatementOwnershipProbingquestionsSDL/DNAOffered towalkcustomerthrough selfhelpUsedplacementtoolResolutionCheckFindingtheflow/tool in5 minutesSentselfhelpRelateAsked forpayment/paUsedC2Used NBAanddispositionedcorrectlyUsingtheflowNicesoundingtoneUsedFetch/GleanUsed expertassist andthumbs upor downWalkedcustomerthrough T-LifeCalledout pastdueVVACall backnumberup frontHelpedupgradethrough T-LifeRecappedwith nextstepsAcknowledgecustomereffort forcalling inCheckedmemosMadecustomerlaughOfferedTalkedabout T-Life andbenefitsNo callbackstatementOwnershipProbingquestionsSDL/DNAOffered towalkcustomerthrough selfhelpUsedplacementtoolResolutionCheckFindingtheflow/tool in5 minutesSentselfhelp

Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relate
  2. Asked for payment/pa
  3. Used C2
  4. Used NBA and dispositioned correctly
  5. Using the flow
  6. Nice sounding tone
  7. Used Fetch/Glean
  8. Used expert assist and thumbs up or down
  9. Walked customer through T-Life
  10. Called out past due
  11. VVA
  12. Call back number up front
  13. Helped upgrade through T-Life
  14. Recapped with next steps
  15. Acknowledge customer effort for calling in
  16. Checked memos
  17. Made customer laugh
  18. Offered
  19. Talked about T-Life and benefits
  20. No call back statement
  21. Ownership
  22. Probing questions SDL/DNA
  23. Offered to walk customer through self help
  24. Used placement tool
  25. Resolution Check
  26. Finding the flow/tool in 5 minutes
  27. Sent self help