Co-worker isspeakingnegativelyabout anotherteam memberA customer iswaiting in linefor a longtime andcomplainsYou need toask for helpbut don'tknow who toapproachFree!You arrive atwork andrealise youforgot part ofyour uniformTeammember isstruggling,you offer tohelpYou receiveacomplimentfrom acustomerCustomerwants adiscount thatyou are notallowed to giveA co-workerasks you tocover theirshift at thelast minuteA customeris upset andraises theirvoice at youA supervisorasks you tocomplete a taskyou've neverdone beforeA customerasks for aproduct youdon't knowaboutYou mishearinstructionsfrom yoursupervisor,need to clarifyYou receiveconstructivefeedbackfrom yoursupervisorA customerasks for arefundwithout areceiptYou arrive latefor your shiftdue tounexpectedtransportdelaysCo-worker isspeakingnegativelyabout anotherteam memberA customer iswaiting in linefor a longtime andcomplainsYou need toask for helpbut don'tknow who toapproachFree!You arrive atwork andrealise youforgot part ofyour uniformTeammember isstruggling,you offer tohelpYou receiveacomplimentfrom acustomerCustomerwants adiscount thatyou are notallowed to giveA co-workerasks you tocover theirshift at thelast minuteA customeris upset andraises theirvoice at youA supervisorasks you tocomplete a taskyou've neverdone beforeA customerasks for aproduct youdon't knowaboutYou mishearinstructionsfrom yoursupervisor,need to clarifyYou receiveconstructivefeedbackfrom yoursupervisorA customerasks for arefundwithout areceiptYou arrive latefor your shiftdue tounexpectedtransportdelays

Workplace Scenario Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Co-worker is speaking negatively about another team member
  2. A customer is waiting in line for a long time and complains
  3. You need to ask for help but don't know who to approach
  4. Free!
  5. You arrive at work and realise you forgot part of your uniform
  6. Team member is struggling, you offer to help
  7. You receive a compliment from a customer
  8. Customer wants a discount that you are not allowed to give
  9. A co-worker asks you to cover their shift at the last minute
  10. A customer is upset and raises their voice at you
  11. A supervisor asks you to complete a task you've never done before
  12. A customer asks for a product you don't know about
  13. You mishear instructions from your supervisor, need to clarify
  14. You receive constructive feedback from your supervisor
  15. A customer asks for a refund without a receipt
  16. You arrive late for your shift due to unexpected transport delays