(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer is upset and raises their voice at you
A customer asks for a refund without a receipt
You arrive late for your shift due to unexpected transport delays
A co-worker asks you to cover their shift at the last minute
Free!
Customer wants a discount that you are not allowed to give
A customer asks for a product you don't know about
A supervisor asks you to complete a task you've never done before
Team member is struggling, you offer to help
You receive a compliment from a customer
You mishear instructions from your supervisor, need to clarify
You need to ask for help but don't know who to approach
You arrive at work and realise you forgot part of your uniform
A customer is waiting in line for a long time and complains
Co-worker is speaking negatively about another team member
You receive constructive feedback from your supervisor
