You arrive latefor your shiftdue tounexpectedtransportdelaysCustomerwants adiscount thatyou are notallowed to giveA customerasks for aproduct youdon't knowaboutYou arrive atwork andrealise youforgot part ofyour uniformCo-worker isspeakingnegativelyabout anotherteam memberYou need toask for helpbut don'tknow who toapproachFree!A supervisorasks you tocomplete a taskyou've neverdone beforeA customer iswaiting in linefor a longtime andcomplainsA co-workerasks you tocover theirshift at thelast minuteA customeris upset andraises theirvoice at youYou receiveacomplimentfrom acustomerYou receiveconstructivefeedbackfrom yoursupervisorA customerasks for arefundwithout areceiptYou mishearinstructionsfrom yoursupervisor,need to clarifyTeammember isstruggling,you offer tohelpYou arrive latefor your shiftdue tounexpectedtransportdelaysCustomerwants adiscount thatyou are notallowed to giveA customerasks for aproduct youdon't knowaboutYou arrive atwork andrealise youforgot part ofyour uniformCo-worker isspeakingnegativelyabout anotherteam memberYou need toask for helpbut don'tknow who toapproachFree!A supervisorasks you tocomplete a taskyou've neverdone beforeA customer iswaiting in linefor a longtime andcomplainsA co-workerasks you tocover theirshift at thelast minuteA customeris upset andraises theirvoice at youYou receiveacomplimentfrom acustomerYou receiveconstructivefeedbackfrom yoursupervisorA customerasks for arefundwithout areceiptYou mishearinstructionsfrom yoursupervisor,need to clarifyTeammember isstruggling,you offer tohelp

Workplace Scenario Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You arrive late for your shift due to unexpected transport delays
  2. Customer wants a discount that you are not allowed to give
  3. A customer asks for a product you don't know about
  4. You arrive at work and realise you forgot part of your uniform
  5. Co-worker is speaking negatively about another team member
  6. You need to ask for help but don't know who to approach
  7. Free!
  8. A supervisor asks you to complete a task you've never done before
  9. A customer is waiting in line for a long time and complains
  10. A co-worker asks you to cover their shift at the last minute
  11. A customer is upset and raises their voice at you
  12. You receive a compliment from a customer
  13. You receive constructive feedback from your supervisor
  14. A customer asks for a refund without a receipt
  15. You mishear instructions from your supervisor, need to clarify
  16. Team member is struggling, you offer to help