AuthenticationEmpathyThank forbeing a cx(appreciation)Ensuredno furtherquestionsCx checkin every2-3 minsCorrectOpeningEHHCorrectuse oftime out orend chatDe-escalateConfirmedcontactpreferencesAcknowledgementDiscoveryQuestionsMARSelfServiceTroubleshootingGuideRecapMARRelevantKnowledgeTabRecapUsedBillingTab AosCorrectuse oftime out orend chatCopilotused_____SandwichmethodNotatedAosAuthenticationEmpathyThank forbeing a cx(appreciation)Ensuredno furtherquestionsCx checkin every2-3 minsCorrectOpeningEHHCorrectuse oftime out orend chatDe-escalateConfirmedcontactpreferencesAcknowledgementDiscoveryQuestionsMARSelfServiceTroubleshootingGuideRecapMARRelevantKnowledgeTabRecapUsedBillingTab AosCorrectuse oftime out orend chatCopilotused_____SandwichmethodNotatedAos

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Authentication
  2. Empathy
  3. Thank for being a cx (appreciation)
  4. Ensured no further questions
  5. Cx check in every 2-3 mins
  6. Correct Opening
  7. EHH
  8. Correct use of time out or end chat
  9. De-escalate
  10. Confirmed contact preferences
  11. Acknowledgement
  12. Discovery Questions
  13. MAR
  14. Self Service
  15. Troubleshooting Guide
  16. Recap
  17. MAR
  18. Relevant Knowledge Tab
  19. Recap
  20. Used Billing Tab Aos
  21. Correct use of time out or end chat
  22. Copilot used _____
  23. Sandwich method
  24. Notated Aos