UsedBillingTab AosAuthenticationEHHDe-escalateThank forbeing a cx(appreciation)Ensuredno furtherquestionsMARCorrectOpeningEmpathyAcknowledgementCorrectuse oftime out orend chatMARDiscoveryQuestionsNotatedAosRecapRecapTroubleshootingGuideSandwichmethodCx checkin every2-3 minsSelfServiceCorrectuse oftime out orend chatRelevantKnowledgeTabCopilotused_____ConfirmedcontactpreferencesUsedBillingTab AosAuthenticationEHHDe-escalateThank forbeing a cx(appreciation)Ensuredno furtherquestionsMARCorrectOpeningEmpathyAcknowledgementCorrectuse oftime out orend chatMARDiscoveryQuestionsNotatedAosRecapRecapTroubleshootingGuideSandwichmethodCx checkin every2-3 minsSelfServiceCorrectuse oftime out orend chatRelevantKnowledgeTabCopilotused_____Confirmedcontactpreferences

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Billing Tab Aos
  2. Authentication
  3. EHH
  4. De-escalate
  5. Thank for being a cx (appreciation)
  6. Ensured no further questions
  7. MAR
  8. Correct Opening
  9. Empathy
  10. Acknowledgement
  11. Correct use of time out or end chat
  12. MAR
  13. Discovery Questions
  14. Notated Aos
  15. Recap
  16. Recap
  17. Troubleshooting Guide
  18. Sandwich method
  19. Cx check in every 2-3 mins
  20. Self Service
  21. Correct use of time out or end chat
  22. Relevant Knowledge Tab
  23. Copilot used _____
  24. Confirmed contact preferences