MARThank forbeing a cx(appreciation)NotatedAosEHHCorrectuse oftime out orend chatDiscoveryQuestionsRelevantKnowledgeTabRecapDe-escalateCorrectuse oftime out orend chatMARCx checkin every2-3 minsUsedBillingTab AosAuthenticationSandwichmethodEnsuredno furtherquestionsCopilotused_____EmpathyAcknowledgementTroubleshootingGuideCorrectOpeningRecapConfirmedcontactpreferencesSelfServiceMARThank forbeing a cx(appreciation)NotatedAosEHHCorrectuse oftime out orend chatDiscoveryQuestionsRelevantKnowledgeTabRecapDe-escalateCorrectuse oftime out orend chatMARCx checkin every2-3 minsUsedBillingTab AosAuthenticationSandwichmethodEnsuredno furtherquestionsCopilotused_____EmpathyAcknowledgementTroubleshootingGuideCorrectOpeningRecapConfirmedcontactpreferencesSelfService

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MAR
  2. Thank for being a cx (appreciation)
  3. Notated Aos
  4. EHH
  5. Correct use of time out or end chat
  6. Discovery Questions
  7. Relevant Knowledge Tab
  8. Recap
  9. De-escalate
  10. Correct use of time out or end chat
  11. MAR
  12. Cx check in every 2-3 mins
  13. Used Billing Tab Aos
  14. Authentication
  15. Sandwich method
  16. Ensured no further questions
  17. Copilot used _____
  18. Empathy
  19. Acknowledgement
  20. Troubleshooting Guide
  21. Correct Opening
  22. Recap
  23. Confirmed contact preferences
  24. Self Service