RecapAuthenticationCorrectuse oftime out orend chatCorrectOpeningNotatedAosCopilotused_____Ensuredno furtherquestionsUsedBillingTab AosCx checkin every2-3 minsDiscoveryQuestionsCorrectuse oftime out orend chatConfirmedcontactpreferencesRelevantKnowledgeTabSandwichmethodTroubleshootingGuideThank forbeing a cx(appreciation)De-escalateRecapAcknowledgementEHHSelfServiceMAREmpathyMARRecapAuthenticationCorrectuse oftime out orend chatCorrectOpeningNotatedAosCopilotused_____Ensuredno furtherquestionsUsedBillingTab AosCx checkin every2-3 minsDiscoveryQuestionsCorrectuse oftime out orend chatConfirmedcontactpreferencesRelevantKnowledgeTabSandwichmethodTroubleshootingGuideThank forbeing a cx(appreciation)De-escalateRecapAcknowledgementEHHSelfServiceMAREmpathyMAR

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Authentication
  3. Correct use of time out or end chat
  4. Correct Opening
  5. Notated Aos
  6. Copilot used _____
  7. Ensured no further questions
  8. Used Billing Tab Aos
  9. Cx check in every 2-3 mins
  10. Discovery Questions
  11. Correct use of time out or end chat
  12. Confirmed contact preferences
  13. Relevant Knowledge Tab
  14. Sandwich method
  15. Troubleshooting Guide
  16. Thank for being a cx (appreciation)
  17. De-escalate
  18. Recap
  19. Acknowledgement
  20. EHH
  21. Self Service
  22. MAR
  23. Empathy
  24. MAR