CorrectOpeningMARRecapThank forbeing a cx(appreciation)Ensuredno furtherquestionsCx checkin every2-3 minsUsedBillingTab AosDiscoveryQuestionsSelfServiceAcknowledgementCopilotused_____RelevantKnowledgeTabDe-escalateRecapEHHEmpathyAuthenticationConfirmedcontactpreferencesNotatedAosSandwichmethodMARCorrectuse oftime out orend chatCorrectuse oftime out orend chatTroubleshootingGuideCorrectOpeningMARRecapThank forbeing a cx(appreciation)Ensuredno furtherquestionsCx checkin every2-3 minsUsedBillingTab AosDiscoveryQuestionsSelfServiceAcknowledgementCopilotused_____RelevantKnowledgeTabDe-escalateRecapEHHEmpathyAuthenticationConfirmedcontactpreferencesNotatedAosSandwichmethodMARCorrectuse oftime out orend chatCorrectuse oftime out orend chatTroubleshootingGuide

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct Opening
  2. MAR
  3. Recap
  4. Thank for being a cx (appreciation)
  5. Ensured no further questions
  6. Cx check in every 2-3 mins
  7. Used Billing Tab Aos
  8. Discovery Questions
  9. Self Service
  10. Acknowledgement
  11. Copilot used _____
  12. Relevant Knowledge Tab
  13. De-escalate
  14. Recap
  15. EHH
  16. Empathy
  17. Authentication
  18. Confirmed contact preferences
  19. Notated Aos
  20. Sandwich method
  21. MAR
  22. Correct use of time out or end chat
  23. Correct use of time out or end chat
  24. Troubleshooting Guide