RelevantKnowledgeTabAuthenticationMAREmpathyCorrectuse oftime out orend chatCorrectOpeningUsedBillingTab AosConfirmedcontactpreferencesRecapCx checkin every2-3 minsTroubleshootingGuideEnsuredno furtherquestionsAcknowledgementCopilotused_____Thank forbeing a cx(appreciation)SelfServiceSandwichmethodEHHRecapCorrectuse oftime out orend chatDe-escalateDiscoveryQuestionsMARNotatedAosRelevantKnowledgeTabAuthenticationMAREmpathyCorrectuse oftime out orend chatCorrectOpeningUsedBillingTab AosConfirmedcontactpreferencesRecapCx checkin every2-3 minsTroubleshootingGuideEnsuredno furtherquestionsAcknowledgementCopilotused_____Thank forbeing a cx(appreciation)SelfServiceSandwichmethodEHHRecapCorrectuse oftime out orend chatDe-escalateDiscoveryQuestionsMARNotatedAos

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relevant Knowledge Tab
  2. Authentication
  3. MAR
  4. Empathy
  5. Correct use of time out or end chat
  6. Correct Opening
  7. Used Billing Tab Aos
  8. Confirmed contact preferences
  9. Recap
  10. Cx check in every 2-3 mins
  11. Troubleshooting Guide
  12. Ensured no further questions
  13. Acknowledgement
  14. Copilot used _____
  15. Thank for being a cx (appreciation)
  16. Self Service
  17. Sandwich method
  18. EHH
  19. Recap
  20. Correct use of time out or end chat
  21. De-escalate
  22. Discovery Questions
  23. MAR
  24. Notated Aos