UsedBillingTab AosDe-escalateMAREHHCorrectuse oftime out orend chatEmpathyCx checkin every2-3 minsSelfServiceSandwichmethodAcknowledgementMARDiscoveryQuestionsConfirmedcontactpreferencesEnsuredno furtherquestionsRelevantKnowledgeTabTroubleshootingGuideRecapAuthenticationRecapNotatedAosCopilotused_____Thank forbeing a cx(appreciation)Correctuse oftime out orend chatCorrectOpeningUsedBillingTab AosDe-escalateMAREHHCorrectuse oftime out orend chatEmpathyCx checkin every2-3 minsSelfServiceSandwichmethodAcknowledgementMARDiscoveryQuestionsConfirmedcontactpreferencesEnsuredno furtherquestionsRelevantKnowledgeTabTroubleshootingGuideRecapAuthenticationRecapNotatedAosCopilotused_____Thank forbeing a cx(appreciation)Correctuse oftime out orend chatCorrectOpening

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Billing Tab Aos
  2. De-escalate
  3. MAR
  4. EHH
  5. Correct use of time out or end chat
  6. Empathy
  7. Cx check in every 2-3 mins
  8. Self Service
  9. Sandwich method
  10. Acknowledgement
  11. MAR
  12. Discovery Questions
  13. Confirmed contact preferences
  14. Ensured no further questions
  15. Relevant Knowledge Tab
  16. Troubleshooting Guide
  17. Recap
  18. Authentication
  19. Recap
  20. Notated Aos
  21. Copilot used _____
  22. Thank for being a cx (appreciation)
  23. Correct use of time out or end chat
  24. Correct Opening