MARCorrectuse oftime out orend chatNotatedAosSelfServiceDe-escalateCorrectuse oftime out orend chatMARAuthenticationSandwichmethodDiscoveryQuestionsAcknowledgementRelevantKnowledgeTabEHHConfirmedcontactpreferencesEnsuredno furtherquestionsCopilotused_____Thank forbeing a cx(appreciation)UsedBillingTab AosRecapTroubleshootingGuideRecapCorrectOpeningCx checkin every2-3 minsEmpathyMARCorrectuse oftime out orend chatNotatedAosSelfServiceDe-escalateCorrectuse oftime out orend chatMARAuthenticationSandwichmethodDiscoveryQuestionsAcknowledgementRelevantKnowledgeTabEHHConfirmedcontactpreferencesEnsuredno furtherquestionsCopilotused_____Thank forbeing a cx(appreciation)UsedBillingTab AosRecapTroubleshootingGuideRecapCorrectOpeningCx checkin every2-3 minsEmpathy

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MAR
  2. Correct use of time out or end chat
  3. Notated Aos
  4. Self Service
  5. De-escalate
  6. Correct use of time out or end chat
  7. MAR
  8. Authentication
  9. Sandwich method
  10. Discovery Questions
  11. Acknowledgement
  12. Relevant Knowledge Tab
  13. EHH
  14. Confirmed contact preferences
  15. Ensured no further questions
  16. Copilot used _____
  17. Thank for being a cx (appreciation)
  18. Used Billing Tab Aos
  19. Recap
  20. Troubleshooting Guide
  21. Recap
  22. Correct Opening
  23. Cx check in every 2-3 mins
  24. Empathy