UsedBillingTab AosThank forbeing a cx(appreciation)De-escalateRelevantKnowledgeTabEnsuredno furtherquestionsEHHConfirmedcontactpreferencesAuthenticationCorrectuse oftime out orend chatCorrectuse oftime out orend chatCx checkin every2-3 minsMARMARAcknowledgementCopilotused_____SandwichmethodNotatedAosRecapTroubleshootingGuideCorrectOpeningDiscoveryQuestionsSelfServiceRecapEmpathyUsedBillingTab AosThank forbeing a cx(appreciation)De-escalateRelevantKnowledgeTabEnsuredno furtherquestionsEHHConfirmedcontactpreferencesAuthenticationCorrectuse oftime out orend chatCorrectuse oftime out orend chatCx checkin every2-3 minsMARMARAcknowledgementCopilotused_____SandwichmethodNotatedAosRecapTroubleshootingGuideCorrectOpeningDiscoveryQuestionsSelfServiceRecapEmpathy

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Billing Tab Aos
  2. Thank for being a cx (appreciation)
  3. De-escalate
  4. Relevant Knowledge Tab
  5. Ensured no further questions
  6. EHH
  7. Confirmed contact preferences
  8. Authentication
  9. Correct use of time out or end chat
  10. Correct use of time out or end chat
  11. Cx check in every 2-3 mins
  12. MAR
  13. MAR
  14. Acknowledgement
  15. Copilot used _____
  16. Sandwich method
  17. Notated Aos
  18. Recap
  19. Troubleshooting Guide
  20. Correct Opening
  21. Discovery Questions
  22. Self Service
  23. Recap
  24. Empathy