RelevantKnowledgeTabEmpathyCorrectOpeningThank forbeing a cx(appreciation)MARCopilotused_____AuthenticationSelfServiceRecapTroubleshootingGuideCorrectuse oftime out orend chatEHHDiscoveryQuestionsConfirmedcontactpreferencesUsedBillingTab AosCx checkin every2-3 minsNotatedAosEnsuredno furtherquestionsDe-escalateMARCorrectuse oftime out orend chatSandwichmethodRecapAcknowledgementRelevantKnowledgeTabEmpathyCorrectOpeningThank forbeing a cx(appreciation)MARCopilotused_____AuthenticationSelfServiceRecapTroubleshootingGuideCorrectuse oftime out orend chatEHHDiscoveryQuestionsConfirmedcontactpreferencesUsedBillingTab AosCx checkin every2-3 minsNotatedAosEnsuredno furtherquestionsDe-escalateMARCorrectuse oftime out orend chatSandwichmethodRecapAcknowledgement

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relevant Knowledge Tab
  2. Empathy
  3. Correct Opening
  4. Thank for being a cx (appreciation)
  5. MAR
  6. Copilot used _____
  7. Authentication
  8. Self Service
  9. Recap
  10. Troubleshooting Guide
  11. Correct use of time out or end chat
  12. EHH
  13. Discovery Questions
  14. Confirmed contact preferences
  15. Used Billing Tab Aos
  16. Cx check in every 2-3 mins
  17. Notated Aos
  18. Ensured no further questions
  19. De-escalate
  20. MAR
  21. Correct use of time out or end chat
  22. Sandwich method
  23. Recap
  24. Acknowledgement