Cx checkin every2-3 minsRelevantKnowledgeTabDiscoveryQuestionsRecapSelfServiceThank forbeing a cx(appreciation)De-escalateAcknowledgementMARConfirmedcontactpreferencesCorrectuse oftime out orend chatCorrectuse oftime out orend chatEHHNotatedAosUsedBillingTab AosCorrectOpeningEnsuredno furtherquestionsEmpathyRecapSandwichmethodTroubleshootingGuideMARAuthenticationCopilotused_____Cx checkin every2-3 minsRelevantKnowledgeTabDiscoveryQuestionsRecapSelfServiceThank forbeing a cx(appreciation)De-escalateAcknowledgementMARConfirmedcontactpreferencesCorrectuse oftime out orend chatCorrectuse oftime out orend chatEHHNotatedAosUsedBillingTab AosCorrectOpeningEnsuredno furtherquestionsEmpathyRecapSandwichmethodTroubleshootingGuideMARAuthenticationCopilotused_____

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cx check in every 2-3 mins
  2. Relevant Knowledge Tab
  3. Discovery Questions
  4. Recap
  5. Self Service
  6. Thank for being a cx (appreciation)
  7. De-escalate
  8. Acknowledgement
  9. MAR
  10. Confirmed contact preferences
  11. Correct use of time out or end chat
  12. Correct use of time out or end chat
  13. EHH
  14. Notated Aos
  15. Used Billing Tab Aos
  16. Correct Opening
  17. Ensured no further questions
  18. Empathy
  19. Recap
  20. Sandwich method
  21. Troubleshooting Guide
  22. MAR
  23. Authentication
  24. Copilot used _____