Listen to anupset patientwithout gettingfrustrated orangryHaveadaptabilityto changeSaygoodmorningAddressconcernsabout apatient to asupervisoruseproperphoneetiquette activelisteningskillsgive acomplimentStrong TimeManagementcommunicationHold adoor for apatient oremployeeShowEmpathyHelp acoworkerin needBepatientParticipatein a teambuildingexercisebeprofessionalfor theentire shiftBeproactiveComplimenta fellowemployeeor patientrefrainingfromusing acell phoneMaintain agoodvoicelevelberespectfulpositiveattitudeFollow upwith thepatientadd a staffshout outto BentleyWelcomeFeedbackListen to anupset patientwithout gettingfrustrated orangryHaveadaptabilityto changeSaygoodmorningAddressconcernsabout apatient to asupervisoruseproperphoneetiquette activelisteningskillsgive acomplimentStrong TimeManagementcommunicationHold adoor for apatient oremployeeShowEmpathyHelp acoworkerin needBepatientParticipatein a teambuildingexercisebeprofessionalfor theentire shiftBeproactiveComplimenta fellowemployeeor patientrefrainingfromusing acell phoneMaintain agoodvoicelevelberespectfulpositiveattitudeFollow upwith thepatientadd a staffshout outto BentleyWelcomeFeedback

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen to an upset patient without getting frustrated or angry
  2. Have adaptability to change
  3. Say good morning
  4. Address concerns about a patient to a supervisor
  5. use proper phone etiquette
  6. active listening skills
  7. give a compliment
  8. Strong Time Management
  9. communication
  10. Hold a door for a patient or employee
  11. Show Empathy
  12. Help a coworker in need
  13. Be patient
  14. Participate in a team building exercise
  15. be professional for the entire shift
  16. Be proactive
  17. Compliment a fellow employee or patient
  18. refraining from using a cell phone
  19. Maintain a good voice level
  20. be respectful
  21. positive attitude
  22. Follow up with the patient
  23. add a staff shout out to Bentley
  24. Welcome Feedback