add a staffshout outto BentleyHaveadaptabilityto changeHold adoor for apatient oremployeecommunicationBeproactiveMaintain agoodvoicelevelShowEmpathy activelisteningskillsBepatientStrong TimeManagementAddressconcernsabout apatient to asupervisorrefrainingfromusing acell phoneWelcomeFeedbackListen to anupset patientwithout gettingfrustrated orangryComplimenta fellowemployeeor patientbeprofessionalfor theentire shiftpositiveattitudeSaygoodmorningParticipatein a teambuildingexerciseberespectfulFollow upwith thepatientgive acomplimentHelp acoworkerin needuseproperphoneetiquetteadd a staffshout outto BentleyHaveadaptabilityto changeHold adoor for apatient oremployeecommunicationBeproactiveMaintain agoodvoicelevelShowEmpathy activelisteningskillsBepatientStrong TimeManagementAddressconcernsabout apatient to asupervisorrefrainingfromusing acell phoneWelcomeFeedbackListen to anupset patientwithout gettingfrustrated orangryComplimenta fellowemployeeor patientbeprofessionalfor theentire shiftpositiveattitudeSaygoodmorningParticipatein a teambuildingexerciseberespectfulFollow upwith thepatientgive acomplimentHelp acoworkerin needuseproperphoneetiquette

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. add a staff shout out to Bentley
  2. Have adaptability to change
  3. Hold a door for a patient or employee
  4. communication
  5. Be proactive
  6. Maintain a good voice level
  7. Show Empathy
  8. active listening skills
  9. Be patient
  10. Strong Time Management
  11. Address concerns about a patient to a supervisor
  12. refraining from using a cell phone
  13. Welcome Feedback
  14. Listen to an upset patient without getting frustrated or angry
  15. Compliment a fellow employee or patient
  16. be professional for the entire shift
  17. positive attitude
  18. Say good morning
  19. Participate in a team building exercise
  20. be respectful
  21. Follow up with the patient
  22. give a compliment
  23. Help a coworker in need
  24. use proper phone etiquette