Confirmedcaller'snameScorebetween90%-95%100%SCOREGot allpoints onTransactionSectionClosedcallcorrectlyEstatementacceptedanddocumentedSpokeon allaccountsComplimentCallLoanover$2,000100%SCOREPaymentover$1,000Scorebetween95%-100%Got allpoints onGreetingSectionAcceptedPP andmade 1stpaymentPaymentbetween$500-1,000Usedhold/mutecorrectlyProactivelyAddedValueLoanover$3,500Offered allPaymentoptionscorrectlyAcceptedLoan100%SCORECreated anappropriate& correctTaskNo longsilences(over 1min.)RecappedPP termsConfirmedcaller'snameScorebetween90%-95%100%SCOREGot allpoints onTransactionSectionClosedcallcorrectlyEstatementacceptedanddocumentedSpokeon allaccountsComplimentCallLoanover$2,000100%SCOREPaymentover$1,000Scorebetween95%-100%Got allpoints onGreetingSectionAcceptedPP andmade 1stpaymentPaymentbetween$500-1,000Usedhold/mutecorrectlyProactivelyAddedValueLoanover$3,500Offered allPaymentoptionscorrectlyAcceptedLoan100%SCORECreated anappropriate& correctTaskNo longsilences(over 1min.)RecappedPP terms

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed caller's name
  2. Score between 90%-95%
  3. 100% SCORE
  4. Got all points on Transaction Section
  5. Closed call correctly
  6. Estatement accepted and documented
  7. Spoke on all accounts
  8. Compliment Call
  9. Loan over $2,000
  10. 100% SCORE
  11. Payment over $1,000
  12. Score between 95%-100%
  13. Got all points on Greeting Section
  14. Accepted PP and made 1st payment
  15. Payment between $500-1,000
  16. Used hold/mute correctly
  17. Proactively Added Value
  18. Loan over $3,500
  19. Offered all Payment options correctly
  20. Accepted Loan
  21. 100% SCORE
  22. Created an appropriate & correct Task
  23. No long silences (over 1 min.)
  24. Recapped PP terms