Usedhold/mutecorrectlyLoanover$3,500Got allpoints onTransactionSectionNo longsilences(over 1min.)AcceptedLoanSpokeon allaccountsScorebetween95%-100%Got allpoints onGreetingSection100%SCOREAcceptedPP andmade 1stpaymentComplimentCallOffered allPaymentoptionscorrectlyConfirmedcaller'snameLoanover$2,000RecappedPP termsEstatementacceptedanddocumented100%SCOREClosedcallcorrectly100%SCORECreated anappropriate& correctTaskScorebetween90%-95%Paymentbetween$500-1,000Paymentover$1,000ProactivelyAddedValueUsedhold/mutecorrectlyLoanover$3,500Got allpoints onTransactionSectionNo longsilences(over 1min.)AcceptedLoanSpokeon allaccountsScorebetween95%-100%Got allpoints onGreetingSection100%SCOREAcceptedPP andmade 1stpaymentComplimentCallOffered allPaymentoptionscorrectlyConfirmedcaller'snameLoanover$2,000RecappedPP termsEstatementacceptedanddocumented100%SCOREClosedcallcorrectly100%SCORECreated anappropriate& correctTaskScorebetween90%-95%Paymentbetween$500-1,000Paymentover$1,000ProactivelyAddedValue

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used hold/mute correctly
  2. Loan over $3,500
  3. Got all points on Transaction Section
  4. No long silences (over 1 min.)
  5. Accepted Loan
  6. Spoke on all accounts
  7. Score between 95%-100%
  8. Got all points on Greeting Section
  9. 100% SCORE
  10. Accepted PP and made 1st payment
  11. Compliment Call
  12. Offered all Payment options correctly
  13. Confirmed caller's name
  14. Loan over $2,000
  15. Recapped PP terms
  16. Estatement accepted and documented
  17. 100% SCORE
  18. Closed call correctly
  19. 100% SCORE
  20. Created an appropriate & correct Task
  21. Score between 90%-95%
  22. Payment between $500-1,000
  23. Payment over $1,000
  24. Proactively Added Value