RecappedPP termsPaymentover$1,000100%SCOREComplimentCallOffered allPaymentoptionscorrectly100%SCORENo longsilences(over 1min.)Confirmedcaller'snameAcceptedPP andmade 1stpaymentLoanover$2,000Created anappropriate& correctTaskScorebetween95%-100%Scorebetween90%-95%Loanover$3,500Spokeon allaccountsGot allpoints onTransactionSectionEstatementacceptedanddocumented100%SCOREProactivelyAddedValueAcceptedLoanUsedhold/mutecorrectlyPaymentbetween$500-1,000ClosedcallcorrectlyGot allpoints onGreetingSectionRecappedPP termsPaymentover$1,000100%SCOREComplimentCallOffered allPaymentoptionscorrectly100%SCORENo longsilences(over 1min.)Confirmedcaller'snameAcceptedPP andmade 1stpaymentLoanover$2,000Created anappropriate& correctTaskScorebetween95%-100%Scorebetween90%-95%Loanover$3,500Spokeon allaccountsGot allpoints onTransactionSectionEstatementacceptedanddocumented100%SCOREProactivelyAddedValueAcceptedLoanUsedhold/mutecorrectlyPaymentbetween$500-1,000ClosedcallcorrectlyGot allpoints onGreetingSection

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recapped PP terms
  2. Payment over $1,000
  3. 100% SCORE
  4. Compliment Call
  5. Offered all Payment options correctly
  6. 100% SCORE
  7. No long silences (over 1 min.)
  8. Confirmed caller's name
  9. Accepted PP and made 1st payment
  10. Loan over $2,000
  11. Created an appropriate & correct Task
  12. Score between 95%-100%
  13. Score between 90%-95%
  14. Loan over $3,500
  15. Spoke on all accounts
  16. Got all points on Transaction Section
  17. Estatement accepted and documented
  18. 100% SCORE
  19. Proactively Added Value
  20. Accepted Loan
  21. Used hold/mute correctly
  22. Payment between $500-1,000
  23. Closed call correctly
  24. Got all points on Greeting Section