ProactivelyAddedValueGot allpoints onGreetingSectionScorebetween90%-95%Paymentbetween$500-1,000Paymentover$1,000Loanover$2,000Scorebetween95%-100%Loanover$3,500Created anappropriate& correctTaskComplimentCall100%SCORESpokeon allaccountsOffered allPaymentoptionscorrectly100%SCOREGot allpoints onTransactionSectionClosedcallcorrectlyAcceptedPP andmade 1stpayment100%SCOREAcceptedLoanEstatementacceptedanddocumentedUsedhold/mutecorrectlyNo longsilences(over 1min.)RecappedPP termsConfirmedcaller'snameProactivelyAddedValueGot allpoints onGreetingSectionScorebetween90%-95%Paymentbetween$500-1,000Paymentover$1,000Loanover$2,000Scorebetween95%-100%Loanover$3,500Created anappropriate& correctTaskComplimentCall100%SCORESpokeon allaccountsOffered allPaymentoptionscorrectly100%SCOREGot allpoints onTransactionSectionClosedcallcorrectlyAcceptedPP andmade 1stpayment100%SCOREAcceptedLoanEstatementacceptedanddocumentedUsedhold/mutecorrectlyNo longsilences(over 1min.)RecappedPP termsConfirmedcaller'sname

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proactively Added Value
  2. Got all points on Greeting Section
  3. Score between 90%-95%
  4. Payment between $500-1,000
  5. Payment over $1,000
  6. Loan over $2,000
  7. Score between 95%-100%
  8. Loan over $3,500
  9. Created an appropriate & correct Task
  10. Compliment Call
  11. 100% SCORE
  12. Spoke on all accounts
  13. Offered all Payment options correctly
  14. 100% SCORE
  15. Got all points on Transaction Section
  16. Closed call correctly
  17. Accepted PP and made 1st payment
  18. 100% SCORE
  19. Accepted Loan
  20. Estatement accepted and documented
  21. Used hold/mute correctly
  22. No long silences (over 1 min.)
  23. Recapped PP terms
  24. Confirmed caller's name