Understaffed L1 (wrong solution) No VA/Chat for GoLive iSoW not singed, missing Replicon codes Wiki starting cancelled call OL swap during ELO engagement Logging ticket in Test Instance of SNow No language queues for L1 Missing L1 access(es) Cap financing previous SP's SMEs Contract not singed for GoLive Abandon Calls not excluded from SLAs Back Office not solutioned for PL Mishandled Major Incident SSP catalog not ready Poor responsiveness from Back Office/Leads Absent TMs MSP ServiceNow not ready Process docs not approved Lack of SLAs in SNow Quintet- level Knowledge Base Previous Service Provider queue names in KBAs Useless IMs Leadership escalation during ELO engagement No Escalation Matrix for Resolving Teams KT not finished Understaffed L1 (wrong solution) No VA/Chat for GoLive iSoW not singed, missing Replicon codes Wiki starting cancelled call OL swap during ELO engagement Logging ticket in Test Instance of SNow No language queues for L1 Missing L1 access(es) Cap financing previous SP's SMEs Contract not singed for GoLive Abandon Calls not excluded from SLAs Back Office not solutioned for PL Mishandled Major Incident SSP catalog not ready Poor responsiveness from Back Office/Leads Absent TMs MSP ServiceNow not ready Process docs not approved Lack of SLAs in SNow Quintet- level Knowledge Base Previous Service Provider queue names in KBAs Useless IMs Leadership escalation during ELO engagement No Escalation Matrix for Resolving Teams KT not finished
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Understaffed L1 (wrong solution)
No VA/Chat for GoLive
iSoW not singed, missing Replicon codes
Wiki starting cancelled call
OL swap during ELO engagement
Logging ticket in Test Instance of SNow
No language queues for L1
Missing L1 access(es)
Cap financing previous SP's SMEs
Contract not singed for GoLive
Abandon Calls not excluded from SLAs
Back Office not solutioned for PL
Mishandled Major Incident
SSP catalog not ready
Poor responsiveness from Back Office/Leads
Absent TMs
MSP ServiceNow not ready
Process docs not approved
Lack of SLAs in SNow
Quintet-level Knowledge Base
Previous Service Provider queue names in KBAs
Useless IMs
Leadership escalation during ELO engagement
No Escalation Matrix for Resolving Teams
KT not finished