Agent onmute atstart ofcall"I'mNew"SupervisoroverrideneededPartialcheckreleaseAgenttestingheadsetACH holdexceptionmade"I have aquickquestion."KudoscallOvernightplasticcardrequestSupportdept. sentagent toHGApprovedincreaseurgencyrequestSpeedPayunlockLevel 2complaintWaive orrefundFedex feeHGfeedbacksubmittedfor agentCardblockremovedResetusernameto mbr#VisaDPSunlockMbr'smobiledepositdisabledACH holdexceptiondeniedDeletependingmobiledepositExpediteprovisionalcreditdenied"I just needclarification"Add/removestop and/oralert in XPAgent onmute atstart ofcall"I'mNew"SupervisoroverrideneededPartialcheckreleaseAgenttestingheadsetACH holdexceptionmade"I have aquickquestion."KudoscallOvernightplasticcardrequestSupportdept. sentagent toHGApprovedincreaseurgencyrequestSpeedPayunlockLevel 2complaintWaive orrefundFedex feeHGfeedbacksubmittedfor agentCardblockremovedResetusernameto mbr#VisaDPSunlockMbr'smobiledepositdisabledACH holdexceptiondeniedDeletependingmobiledepositExpediteprovisionalcreditdenied"I just needclarification"Add/removestop and/oralert in XP

HG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent on mute at start of call
  2. "I'm New"
  3. Supervisor override needed
  4. Partial check release
  5. Agent testing headset
  6. ACH hold exception made
  7. "I have a quick question."
  8. Kudos call
  9. Overnight plastic card request
  10. Support dept. sent agent to HG
  11. Approved increase urgency request
  12. Speed Pay unlock
  13. Level 2 complaint
  14. Waive or refund Fedex fee
  15. HG feedback submitted for agent
  16. Card block removed
  17. Reset username to mbr#
  18. Visa DPS unlock
  19. Mbr's mobile deposit disabled
  20. ACH hold exception denied
  21. Delete pending mobile deposit
  22. Expedite provisional credit denied
  23. "I just need clarification"
  24. Add/remove stop and/or alert in XP