ChangePhoneNumberOE:Q&PConcernInactiveProviderNoBenefitsIVRUnableto LocatePayerTPARefusalAgentUnableto LocateOE:IncorrectPromptSelectedPayerUOHMissingInfoWill NotReverifyBenefitsIncorrectTransferTermedPlanEvaAutopilotErrorIncorrectInfoCall # OnBack ofID CardPayerSystemIssueEscalationNeededOE:UQ/IAAgentRefusedAITechnicalIssueAllGoodPNRUnreliableAgentChangePhoneNumberOE:Q&PConcernInactiveProviderNoBenefitsIVRUnableto LocatePayerTPARefusalAgentUnableto LocateOE:IncorrectPromptSelectedPayerUOHMissingInfoWill NotReverifyBenefitsIncorrectTransferTermedPlanEvaAutopilotErrorIncorrectInfoCall # OnBack ofID CardPayerSystemIssueEscalationNeededOE:UQ/IAAgentRefusedAITechnicalIssueAllGoodPNRUnreliableAgent

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change Phone Number
  2. OE: Q&P Concern
  3. Inactive Provider
  4. No Benefits
  5. IVR Unable to Locate
  6. Payer TPA Refusal
  7. Agent Unable to Locate
  8. OE: Incorrect Prompt Selected
  9. Payer UOH
  10. Missing Info
  11. Will Not Reverify Benefits
  12. Incorrect Transfer
  13. Termed Plan
  14. Eva Autopilot Error
  15. Incorrect Info
  16. Call # On Back of ID Card
  17. Payer System Issue
  18. Escalation Needed
  19. OE: UQ/IA
  20. Agent Refused AI
  21. Technical Issue
  22. All Good
  23. PNR
  24. Unreliable Agent