IVRUnableto LocateUnreliableAgentPNRAgentUnableto LocateAgentRefusedAICall # OnBack ofID CardIncorrectTransferEscalationNeededMissingInfoPayerSystemIssueOE:IncorrectPromptSelectedChangePhoneNumberWill NotReverifyBenefitsIncorrectInfoPayerTPARefusalNoBenefitsTermedPlanInactiveProviderPayerUOHEvaAutopilotErrorOE:Q&PConcernOE:UQ/IATechnicalIssueAllGoodIVRUnableto LocateUnreliableAgentPNRAgentUnableto LocateAgentRefusedAICall # OnBack ofID CardIncorrectTransferEscalationNeededMissingInfoPayerSystemIssueOE:IncorrectPromptSelectedChangePhoneNumberWill NotReverifyBenefitsIncorrectInfoPayerTPARefusalNoBenefitsTermedPlanInactiveProviderPayerUOHEvaAutopilotErrorOE:Q&PConcernOE:UQ/IATechnicalIssueAllGood

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IVR Unable to Locate
  2. Unreliable Agent
  3. PNR
  4. Agent Unable to Locate
  5. Agent Refused AI
  6. Call # On Back of ID Card
  7. Incorrect Transfer
  8. Escalation Needed
  9. Missing Info
  10. Payer System Issue
  11. OE: Incorrect Prompt Selected
  12. Change Phone Number
  13. Will Not Reverify Benefits
  14. Incorrect Info
  15. Payer TPA Refusal
  16. No Benefits
  17. Termed Plan
  18. Inactive Provider
  19. Payer UOH
  20. Eva Autopilot Error
  21. OE: Q&P Concern
  22. OE: UQ/IA
  23. Technical Issue
  24. All Good