PayerSystemIssueChangePhoneNumberTechnicalIssueIncorrectInfoEscalationNeededNoBenefitsAllGoodOE:Q&PConcernPayerUOHWill NotReverifyBenefitsMissingInfoIncorrectTransferInactiveProviderOE:UQ/IAAgentRefusedAIUnreliableAgentAgentUnableto LocateIVRUnableto LocateEvaAutopilotErrorTermedPlanPayerTPARefusalCall # OnBack ofID CardPNROE:IncorrectPromptSelectedPayerSystemIssueChangePhoneNumberTechnicalIssueIncorrectInfoEscalationNeededNoBenefitsAllGoodOE:Q&PConcernPayerUOHWill NotReverifyBenefitsMissingInfoIncorrectTransferInactiveProviderOE:UQ/IAAgentRefusedAIUnreliableAgentAgentUnableto LocateIVRUnableto LocateEvaAutopilotErrorTermedPlanPayerTPARefusalCall # OnBack ofID CardPNROE:IncorrectPromptSelected

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payer System Issue
  2. Change Phone Number
  3. Technical Issue
  4. Incorrect Info
  5. Escalation Needed
  6. No Benefits
  7. All Good
  8. OE: Q&P Concern
  9. Payer UOH
  10. Will Not Reverify Benefits
  11. Missing Info
  12. Incorrect Transfer
  13. Inactive Provider
  14. OE: UQ/IA
  15. Agent Refused AI
  16. Unreliable Agent
  17. Agent Unable to Locate
  18. IVR Unable to Locate
  19. Eva Autopilot Error
  20. Termed Plan
  21. Payer TPA Refusal
  22. Call # On Back of ID Card
  23. PNR
  24. OE: Incorrect Prompt Selected