NoBenefitsUnreliableAgentChangePhoneNumberIncorrectTransferCall # OnBack ofID CardPayerTPARefusalMissingInfoAgentUnableto LocateTermedPlanEvaAutopilotErrorAllGoodIVRUnableto LocatePNROE:IncorrectPromptSelectedOE:Q&PConcernEscalationNeededInactiveProviderIncorrectInfoAgentRefusedAIPayerSystemIssuePayerUOHOE:UQ/IAWill NotReverifyBenefitsTechnicalIssueNoBenefitsUnreliableAgentChangePhoneNumberIncorrectTransferCall # OnBack ofID CardPayerTPARefusalMissingInfoAgentUnableto LocateTermedPlanEvaAutopilotErrorAllGoodIVRUnableto LocatePNROE:IncorrectPromptSelectedOE:Q&PConcernEscalationNeededInactiveProviderIncorrectInfoAgentRefusedAIPayerSystemIssuePayerUOHOE:UQ/IAWill NotReverifyBenefitsTechnicalIssue

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Benefits
  2. Unreliable Agent
  3. Change Phone Number
  4. Incorrect Transfer
  5. Call # On Back of ID Card
  6. Payer TPA Refusal
  7. Missing Info
  8. Agent Unable to Locate
  9. Termed Plan
  10. Eva Autopilot Error
  11. All Good
  12. IVR Unable to Locate
  13. PNR
  14. OE: Incorrect Prompt Selected
  15. OE: Q&P Concern
  16. Escalation Needed
  17. Inactive Provider
  18. Incorrect Info
  19. Agent Refused AI
  20. Payer System Issue
  21. Payer UOH
  22. OE: UQ/IA
  23. Will Not Reverify Benefits
  24. Technical Issue