AllGoodPayerSystemIssueChangePhoneNumberTermedPlanOE:IncorrectPromptSelectedAgentUnableto LocateOE:Q&PConcernPayerTPARefusalIncorrectTransferMissingInfoEvaAutopilotErrorPNRCall # OnBack ofID CardEscalationNeededPayerUOHInactiveProviderAgentRefusedAIWill NotReverifyBenefitsIVRUnableto LocateIncorrectInfoUnreliableAgentNoBenefitsOE:UQ/IATechnicalIssueAllGoodPayerSystemIssueChangePhoneNumberTermedPlanOE:IncorrectPromptSelectedAgentUnableto LocateOE:Q&PConcernPayerTPARefusalIncorrectTransferMissingInfoEvaAutopilotErrorPNRCall # OnBack ofID CardEscalationNeededPayerUOHInactiveProviderAgentRefusedAIWill NotReverifyBenefitsIVRUnableto LocateIncorrectInfoUnreliableAgentNoBenefitsOE:UQ/IATechnicalIssue

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Good
  2. Payer System Issue
  3. Change Phone Number
  4. Termed Plan
  5. OE: Incorrect Prompt Selected
  6. Agent Unable to Locate
  7. OE: Q&P Concern
  8. Payer TPA Refusal
  9. Incorrect Transfer
  10. Missing Info
  11. Eva Autopilot Error
  12. PNR
  13. Call # On Back of ID Card
  14. Escalation Needed
  15. Payer UOH
  16. Inactive Provider
  17. Agent Refused AI
  18. Will Not Reverify Benefits
  19. IVR Unable to Locate
  20. Incorrect Info
  21. Unreliable Agent
  22. No Benefits
  23. OE: UQ/IA
  24. Technical Issue