Call # OnBack ofID CardChangePhoneNumberIncorrectTransferMissingInfoOE:Q&PConcernWill NotReverifyBenefitsAgentRefusedAIIncorrectInfoNoBenefitsPayerTPARefusalTermedPlanEscalationNeededIVRUnableto LocateEvaAutopilotErrorUnreliableAgentOE:UQ/IAPayerUOHTechnicalIssueInactiveProviderOE:IncorrectPromptSelectedAllGoodPayerSystemIssueAgentUnableto LocatePNRCall # OnBack ofID CardChangePhoneNumberIncorrectTransferMissingInfoOE:Q&PConcernWill NotReverifyBenefitsAgentRefusedAIIncorrectInfoNoBenefitsPayerTPARefusalTermedPlanEscalationNeededIVRUnableto LocateEvaAutopilotErrorUnreliableAgentOE:UQ/IAPayerUOHTechnicalIssueInactiveProviderOE:IncorrectPromptSelectedAllGoodPayerSystemIssueAgentUnableto LocatePNR

Process Tasks - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call # On Back of ID Card
  2. Change Phone Number
  3. Incorrect Transfer
  4. Missing Info
  5. OE: Q&P Concern
  6. Will Not Reverify Benefits
  7. Agent Refused AI
  8. Incorrect Info
  9. No Benefits
  10. Payer TPA Refusal
  11. Termed Plan
  12. Escalation Needed
  13. IVR Unable to Locate
  14. Eva Autopilot Error
  15. Unreliable Agent
  16. OE: UQ/IA
  17. Payer UOH
  18. Technical Issue
  19. Inactive Provider
  20. OE: Incorrect Prompt Selected
  21. All Good
  22. Payer System Issue
  23. Agent Unable to Locate
  24. PNR