ConfirmedCommunicationpreferencesCopilotused______SuccessfullyDe-escalateAuthenticationNotatedAOSReviewednotes inAOSOwnershipRecapRelevantKnowledgeTabMARShowappreciation(Thank forbeing acustomer)SandwichMethodAssurantPortalCorrectuse oftime out orend chatCx checkin every2-3 minsCorrectOpeningEmpathyTroubleshootingGuideEnsuredno furtherquestionDiscoveryQuestionsEHHReviewUCMticketsAcknowledgementSelfServiceConfirmedCommunicationpreferencesCopilotused______SuccessfullyDe-escalateAuthenticationNotatedAOSReviewednotes inAOSOwnershipRecapRelevantKnowledgeTabMARShowappreciation(Thank forbeing acustomer)SandwichMethodAssurantPortalCorrectuse oftime out orend chatCx checkin every2-3 minsCorrectOpeningEmpathyTroubleshootingGuideEnsuredno furtherquestionDiscoveryQuestionsEHHReviewUCMticketsAcknowledgementSelfService

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed Communication preferences
  2. Copilot used ______
  3. Successfully De-escalate
  4. Authentication
  5. Notated AOS
  6. Reviewed notes in AOS
  7. Ownership
  8. Recap
  9. Relevant Knowledge Tab
  10. MAR
  11. Show appreciation (Thank for being a customer)
  12. Sandwich Method
  13. Assurant Portal
  14. Correct use of time out or end chat
  15. Cx check in every 2-3 mins
  16. Correct Opening
  17. Empathy
  18. Troubleshooting Guide
  19. Ensured no further question
  20. Discovery Questions
  21. EHH
  22. Review UCM tickets
  23. Acknowledgement
  24. Self Service