SuccessfullyDe-escalateTroubleshootingGuideNotatedAOSSandwichMethodCopilotused______OwnershipEmpathyConfirmedCommunicationpreferencesReviewUCMticketsReviewednotes inAOSRecapDiscoveryQuestionsCorrectOpeningAssurantPortalEnsuredno furtherquestionMAREHHAuthenticationShowappreciation(Thank forbeing acustomer)SelfServiceCx checkin every2-3 minsRelevantKnowledgeTabCorrectuse oftime out orend chatAcknowledgementSuccessfullyDe-escalateTroubleshootingGuideNotatedAOSSandwichMethodCopilotused______OwnershipEmpathyConfirmedCommunicationpreferencesReviewUCMticketsReviewednotes inAOSRecapDiscoveryQuestionsCorrectOpeningAssurantPortalEnsuredno furtherquestionMAREHHAuthenticationShowappreciation(Thank forbeing acustomer)SelfServiceCx checkin every2-3 minsRelevantKnowledgeTabCorrectuse oftime out orend chatAcknowledgement

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Successfully De-escalate
  2. Troubleshooting Guide
  3. Notated AOS
  4. Sandwich Method
  5. Copilot used ______
  6. Ownership
  7. Empathy
  8. Confirmed Communication preferences
  9. Review UCM tickets
  10. Reviewed notes in AOS
  11. Recap
  12. Discovery Questions
  13. Correct Opening
  14. Assurant Portal
  15. Ensured no further question
  16. MAR
  17. EHH
  18. Authentication
  19. Show appreciation (Thank for being a customer)
  20. Self Service
  21. Cx check in every 2-3 mins
  22. Relevant Knowledge Tab
  23. Correct use of time out or end chat
  24. Acknowledgement