AssurantPortalSandwichMethodAcknowledgementDiscoveryQuestionsTroubleshootingGuideShowappreciation(Thank forbeing acustomer)NotatedAOSEmpathyReviewednotes inAOSRecapEHHMARReviewUCMticketsRelevantKnowledgeTabCorrectuse oftime out orend chatEnsuredno furtherquestionSelfServiceSuccessfullyDe-escalateCx checkin every2-3 minsConfirmedCommunicationpreferencesCopilotused______AuthenticationOwnershipCorrectOpeningAssurantPortalSandwichMethodAcknowledgementDiscoveryQuestionsTroubleshootingGuideShowappreciation(Thank forbeing acustomer)NotatedAOSEmpathyReviewednotes inAOSRecapEHHMARReviewUCMticketsRelevantKnowledgeTabCorrectuse oftime out orend chatEnsuredno furtherquestionSelfServiceSuccessfullyDe-escalateCx checkin every2-3 minsConfirmedCommunicationpreferencesCopilotused______AuthenticationOwnershipCorrectOpening

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assurant Portal
  2. Sandwich Method
  3. Acknowledgement
  4. Discovery Questions
  5. Troubleshooting Guide
  6. Show appreciation (Thank for being a customer)
  7. Notated AOS
  8. Empathy
  9. Reviewed notes in AOS
  10. Recap
  11. EHH
  12. MAR
  13. Review UCM tickets
  14. Relevant Knowledge Tab
  15. Correct use of time out or end chat
  16. Ensured no further question
  17. Self Service
  18. Successfully De-escalate
  19. Cx check in every 2-3 mins
  20. Confirmed Communication preferences
  21. Copilot used ______
  22. Authentication
  23. Ownership
  24. Correct Opening