Correctuse oftime out orend chatSelfServiceAssurantPortalNotatedAOSConfirmedCommunicationpreferencesMAROwnershipReviewUCMticketsReviewednotes inAOSEnsuredno furtherquestionTroubleshootingGuideCorrectOpeningCx checkin every2-3 minsCopilotused______AcknowledgementSandwichMethodShowappreciation(Thank forbeing acustomer)RelevantKnowledgeTabAuthenticationDiscoveryQuestionsRecapEmpathyEHHSuccessfullyDe-escalateCorrectuse oftime out orend chatSelfServiceAssurantPortalNotatedAOSConfirmedCommunicationpreferencesMAROwnershipReviewUCMticketsReviewednotes inAOSEnsuredno furtherquestionTroubleshootingGuideCorrectOpeningCx checkin every2-3 minsCopilotused______AcknowledgementSandwichMethodShowappreciation(Thank forbeing acustomer)RelevantKnowledgeTabAuthenticationDiscoveryQuestionsRecapEmpathyEHHSuccessfullyDe-escalate

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct use of time out or end chat
  2. Self Service
  3. Assurant Portal
  4. Notated AOS
  5. Confirmed Communication preferences
  6. MAR
  7. Ownership
  8. Review UCM tickets
  9. Reviewed notes in AOS
  10. Ensured no further question
  11. Troubleshooting Guide
  12. Correct Opening
  13. Cx check in every 2-3 mins
  14. Copilot used ______
  15. Acknowledgement
  16. Sandwich Method
  17. Show appreciation (Thank for being a customer)
  18. Relevant Knowledge Tab
  19. Authentication
  20. Discovery Questions
  21. Recap
  22. Empathy
  23. EHH
  24. Successfully De-escalate