ConfirmedCommunicationpreferencesCorrectOpeningReviewUCMticketsAuthenticationDiscoveryQuestionsMARTroubleshootingGuideAcknowledgementEnsuredno furtherquestionShowappreciation(Thank forbeing acustomer)EmpathyReviewednotes inAOSCorrectuse oftime out orend chatSelfServiceCopilotused______SandwichMethodRelevantKnowledgeTabNotatedAOSAssurantPortalEHHOwnershipSuccessfullyDe-escalateCx checkin every2-3 minsRecapConfirmedCommunicationpreferencesCorrectOpeningReviewUCMticketsAuthenticationDiscoveryQuestionsMARTroubleshootingGuideAcknowledgementEnsuredno furtherquestionShowappreciation(Thank forbeing acustomer)EmpathyReviewednotes inAOSCorrectuse oftime out orend chatSelfServiceCopilotused______SandwichMethodRelevantKnowledgeTabNotatedAOSAssurantPortalEHHOwnershipSuccessfullyDe-escalateCx checkin every2-3 minsRecap

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed Communication preferences
  2. Correct Opening
  3. Review UCM tickets
  4. Authentication
  5. Discovery Questions
  6. MAR
  7. Troubleshooting Guide
  8. Acknowledgement
  9. Ensured no further question
  10. Show appreciation (Thank for being a customer)
  11. Empathy
  12. Reviewed notes in AOS
  13. Correct use of time out or end chat
  14. Self Service
  15. Copilot used ______
  16. Sandwich Method
  17. Relevant Knowledge Tab
  18. Notated AOS
  19. Assurant Portal
  20. EHH
  21. Ownership
  22. Successfully De-escalate
  23. Cx check in every 2-3 mins
  24. Recap