RelevantKnowledgeTabSandwichMethodEnsuredno furtherquestionAssurantPortalAcknowledgementConfirmedCommunicationpreferencesCx checkin every2-3 minsReviewednotes inAOSSelfServiceAuthenticationDiscoveryQuestionsSuccessfullyDe-escalateReviewUCMticketsOwnershipRecapCorrectOpeningCopilotused______EHHShowappreciation(Thank forbeing acustomer)TroubleshootingGuideEmpathyMARNotatedAOSCorrectuse oftime out orend chatRelevantKnowledgeTabSandwichMethodEnsuredno furtherquestionAssurantPortalAcknowledgementConfirmedCommunicationpreferencesCx checkin every2-3 minsReviewednotes inAOSSelfServiceAuthenticationDiscoveryQuestionsSuccessfullyDe-escalateReviewUCMticketsOwnershipRecapCorrectOpeningCopilotused______EHHShowappreciation(Thank forbeing acustomer)TroubleshootingGuideEmpathyMARNotatedAOSCorrectuse oftime out orend chat

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relevant Knowledge Tab
  2. Sandwich Method
  3. Ensured no further question
  4. Assurant Portal
  5. Acknowledgement
  6. Confirmed Communication preferences
  7. Cx check in every 2-3 mins
  8. Reviewed notes in AOS
  9. Self Service
  10. Authentication
  11. Discovery Questions
  12. Successfully De-escalate
  13. Review UCM tickets
  14. Ownership
  15. Recap
  16. Correct Opening
  17. Copilot used ______
  18. EHH
  19. Show appreciation (Thank for being a customer)
  20. Troubleshooting Guide
  21. Empathy
  22. MAR
  23. Notated AOS
  24. Correct use of time out or end chat