RecapDiscoveryQuestionsCx checkin every2-3 minsTroubleshootingGuideEnsuredno furtherquestionAssurantPortalMARRelevantKnowledgeTabShowappreciation(Thank forbeing acustomer)EmpathySandwichMethodAcknowledgementCopilotused______NotatedAOSConfirmedCommunicationpreferencesSuccessfullyDe-escalateReviewUCMticketsCorrectOpeningOwnershipEHHAuthenticationSelfServiceReviewednotes inAOSCorrectuse oftime out orend chatRecapDiscoveryQuestionsCx checkin every2-3 minsTroubleshootingGuideEnsuredno furtherquestionAssurantPortalMARRelevantKnowledgeTabShowappreciation(Thank forbeing acustomer)EmpathySandwichMethodAcknowledgementCopilotused______NotatedAOSConfirmedCommunicationpreferencesSuccessfullyDe-escalateReviewUCMticketsCorrectOpeningOwnershipEHHAuthenticationSelfServiceReviewednotes inAOSCorrectuse oftime out orend chat

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Recap
  2. Discovery Questions
  3. Cx check in every 2-3 mins
  4. Troubleshooting Guide
  5. Ensured no further question
  6. Assurant Portal
  7. MAR
  8. Relevant Knowledge Tab
  9. Show appreciation (Thank for being a customer)
  10. Empathy
  11. Sandwich Method
  12. Acknowledgement
  13. Copilot used ______
  14. Notated AOS
  15. Confirmed Communication preferences
  16. Successfully De-escalate
  17. Review UCM tickets
  18. Correct Opening
  19. Ownership
  20. EHH
  21. Authentication
  22. Self Service
  23. Reviewed notes in AOS
  24. Correct use of time out or end chat