OwnershipRelevantKnowledgeTabSandwichMethodCorrectuse oftime out orend chatReviewUCMticketsConfirmedCommunicationpreferencesEmpathyShowappreciation(Thank forbeing acustomer)AcknowledgementAuthenticationCx checkin every2-3 minsReviewednotes inAOSDiscoveryQuestionsSuccessfullyDe-escalateTroubleshootingGuideEHHCorrectOpeningRecapMARSelfServiceEnsuredno furtherquestionCopilotused______NotatedAOSAssurantPortalOwnershipRelevantKnowledgeTabSandwichMethodCorrectuse oftime out orend chatReviewUCMticketsConfirmedCommunicationpreferencesEmpathyShowappreciation(Thank forbeing acustomer)AcknowledgementAuthenticationCx checkin every2-3 minsReviewednotes inAOSDiscoveryQuestionsSuccessfullyDe-escalateTroubleshootingGuideEHHCorrectOpeningRecapMARSelfServiceEnsuredno furtherquestionCopilotused______NotatedAOSAssurantPortal

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Relevant Knowledge Tab
  3. Sandwich Method
  4. Correct use of time out or end chat
  5. Review UCM tickets
  6. Confirmed Communication preferences
  7. Empathy
  8. Show appreciation (Thank for being a customer)
  9. Acknowledgement
  10. Authentication
  11. Cx check in every 2-3 mins
  12. Reviewed notes in AOS
  13. Discovery Questions
  14. Successfully De-escalate
  15. Troubleshooting Guide
  16. EHH
  17. Correct Opening
  18. Recap
  19. MAR
  20. Self Service
  21. Ensured no further question
  22. Copilot used ______
  23. Notated AOS
  24. Assurant Portal