Reviewednotes inAOSCorrectOpeningAssurantPortalEmpathyEHHConfirmedCommunicationpreferencesCorrectuse oftime out orend chatSelfServiceAcknowledgementCopilotused______ReviewUCMticketsMAROwnershipCx checkin every2-3 minsRelevantKnowledgeTabEnsuredno furtherquestionDiscoveryQuestionsSuccessfullyDe-escalateRecapAuthenticationTroubleshootingGuideShowappreciation(Thank forbeing acustomer)SandwichMethodNotatedAOSReviewednotes inAOSCorrectOpeningAssurantPortalEmpathyEHHConfirmedCommunicationpreferencesCorrectuse oftime out orend chatSelfServiceAcknowledgementCopilotused______ReviewUCMticketsMAROwnershipCx checkin every2-3 minsRelevantKnowledgeTabEnsuredno furtherquestionDiscoveryQuestionsSuccessfullyDe-escalateRecapAuthenticationTroubleshootingGuideShowappreciation(Thank forbeing acustomer)SandwichMethodNotatedAOS

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed notes in AOS
  2. Correct Opening
  3. Assurant Portal
  4. Empathy
  5. EHH
  6. Confirmed Communication preferences
  7. Correct use of time out or end chat
  8. Self Service
  9. Acknowledgement
  10. Copilot used ______
  11. Review UCM tickets
  12. MAR
  13. Ownership
  14. Cx check in every 2-3 mins
  15. Relevant Knowledge Tab
  16. Ensured no further question
  17. Discovery Questions
  18. Successfully De-escalate
  19. Recap
  20. Authentication
  21. Troubleshooting Guide
  22. Show appreciation (Thank for being a customer)
  23. Sandwich Method
  24. Notated AOS