CorrectOpeningNotatedAOSAcknowledgementCorrectuse oftime out orend chatShowappreciation(Thank forbeing acustomer)Ensuredno furtherquestionMARReviewUCMticketsOwnershipSandwichMethodEmpathyTroubleshootingGuideEHHConfirmedCommunicationpreferencesAuthenticationCx checkin every2-3 minsReviewednotes inAOSDiscoveryQuestionsCopilotused______SuccessfullyDe-escalateSelfServiceAssurantPortalRelevantKnowledgeTabRecapCorrectOpeningNotatedAOSAcknowledgementCorrectuse oftime out orend chatShowappreciation(Thank forbeing acustomer)Ensuredno furtherquestionMARReviewUCMticketsOwnershipSandwichMethodEmpathyTroubleshootingGuideEHHConfirmedCommunicationpreferencesAuthenticationCx checkin every2-3 minsReviewednotes inAOSDiscoveryQuestionsCopilotused______SuccessfullyDe-escalateSelfServiceAssurantPortalRelevantKnowledgeTabRecap

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct Opening
  2. Notated AOS
  3. Acknowledgement
  4. Correct use of time out or end chat
  5. Show appreciation (Thank for being a customer)
  6. Ensured no further question
  7. MAR
  8. Review UCM tickets
  9. Ownership
  10. Sandwich Method
  11. Empathy
  12. Troubleshooting Guide
  13. EHH
  14. Confirmed Communication preferences
  15. Authentication
  16. Cx check in every 2-3 mins
  17. Reviewed notes in AOS
  18. Discovery Questions
  19. Copilot used ______
  20. Successfully De-escalate
  21. Self Service
  22. Assurant Portal
  23. Relevant Knowledge Tab
  24. Recap