ReviewUCMticketsRecapCorrectuse oftime out orend chatReviewednotes inAOSAuthenticationSelfServiceSuccessfullyDe-escalateConfirmedCommunicationpreferencesEHHOwnershipMAREnsuredno furtherquestionShowappreciation(Thank forbeing acustomer)DiscoveryQuestionsSandwichMethodCorrectOpeningNotatedAOSCx checkin every2-3 minsCopilotused______EmpathyRelevantKnowledgeTabAssurantPortalAcknowledgementTroubleshootingGuideReviewUCMticketsRecapCorrectuse oftime out orend chatReviewednotes inAOSAuthenticationSelfServiceSuccessfullyDe-escalateConfirmedCommunicationpreferencesEHHOwnershipMAREnsuredno furtherquestionShowappreciation(Thank forbeing acustomer)DiscoveryQuestionsSandwichMethodCorrectOpeningNotatedAOSCx checkin every2-3 minsCopilotused______EmpathyRelevantKnowledgeTabAssurantPortalAcknowledgementTroubleshootingGuide

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review UCM tickets
  2. Recap
  3. Correct use of time out or end chat
  4. Reviewed notes in AOS
  5. Authentication
  6. Self Service
  7. Successfully De-escalate
  8. Confirmed Communication preferences
  9. EHH
  10. Ownership
  11. MAR
  12. Ensured no further question
  13. Show appreciation (Thank for being a customer)
  14. Discovery Questions
  15. Sandwich Method
  16. Correct Opening
  17. Notated AOS
  18. Cx check in every 2-3 mins
  19. Copilot used ______
  20. Empathy
  21. Relevant Knowledge Tab
  22. Assurant Portal
  23. Acknowledgement
  24. Troubleshooting Guide