SandwichMethodShowappreciation(Thank forbeing acustomer)AcknowledgementEnsuredno furtherquestionOwnershipAuthenticationConfirmedCommunicationpreferencesCx checkin every2-3 minsCorrectOpeningAssurantPortalEmpathyTroubleshootingGuideReviewUCMticketsNotatedAOSDiscoveryQuestionsReviewednotes inAOSMARCopilotused______RecapEHHSelfServiceCorrectuse oftime out orend chatSuccessfullyDe-escalateRelevantKnowledgeTabSandwichMethodShowappreciation(Thank forbeing acustomer)AcknowledgementEnsuredno furtherquestionOwnershipAuthenticationConfirmedCommunicationpreferencesCx checkin every2-3 minsCorrectOpeningAssurantPortalEmpathyTroubleshootingGuideReviewUCMticketsNotatedAOSDiscoveryQuestionsReviewednotes inAOSMARCopilotused______RecapEHHSelfServiceCorrectuse oftime out orend chatSuccessfullyDe-escalateRelevantKnowledgeTab

Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sandwich Method
  2. Show appreciation (Thank for being a customer)
  3. Acknowledgement
  4. Ensured no further question
  5. Ownership
  6. Authentication
  7. Confirmed Communication preferences
  8. Cx check in every 2-3 mins
  9. Correct Opening
  10. Assurant Portal
  11. Empathy
  12. Troubleshooting Guide
  13. Review UCM tickets
  14. Notated AOS
  15. Discovery Questions
  16. Reviewed notes in AOS
  17. MAR
  18. Copilot used ______
  19. Recap
  20. EHH
  21. Self Service
  22. Correct use of time out or end chat
  23. Successfully De-escalate
  24. Relevant Knowledge Tab