Refer tocustomerportalReceivecustomercallCustomermove-outCopyof billDuplicatebillrequestNeed tomakepaymentTurnon/off(repairs)Refer toCollectionsCheckforleaksRemovenamefrom billPossibleMainbreakInstallmentplanContactinfochangeRequestacctnumberSpeak toSupervisorLatefee adjrequestTAFreceivedBalanceinquiryHighbillLeakadjrequestMeterleakingCustomermove-inExplanationof billServicelineleakRefer tocustomerportalReceivecustomercallCustomermove-outCopyof billDuplicatebillrequestNeed tomakepaymentTurnon/off(repairs)Refer toCollectionsCheckforleaksRemovenamefrom billPossibleMainbreakInstallmentplanContactinfochangeRequestacctnumberSpeak toSupervisorLatefee adjrequestTAFreceivedBalanceinquiryHighbillLeakadjrequestMeterleakingCustomermove-inExplanationof billServicelineleak

Customer Service Week 2016! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to customer portal
  2. Receive customer call
  3. Customer move-out
  4. Copy of bill
  5. Duplicate bill request
  6. Need to make payment
  7. Turn on/off (repairs)
  8. Refer to Collections
  9. Check for leaks
  10. Remove name from bill
  11. Possible Main break
  12. Installment plan
  13. Contact info change
  14. Request acct number
  15. Speak to Supervisor
  16. Late fee adj request
  17. TAF received
  18. Balance inquiry
  19. High bill
  20. Leak adj request
  21. Meter leaking
  22. Customer move-in
  23. Explanation of bill
  24. Service line leak