BalanceinquiryCheckforleaksSpeak toSupervisorContactinfochangeRequestacctnumberRefer toCollectionsInstallmentplanDuplicatebillrequestCopyof billReceivecustomercallTurnon/off(repairs)Customermove-inCustomermove-outHighbillRefer tocustomerportalExplanationof billMeterleakingLeakadjrequestLatefee adjrequestTAFreceivedRemovenamefrom billServicelineleakNeed tomakepaymentPossibleMainbreakBalanceinquiryCheckforleaksSpeak toSupervisorContactinfochangeRequestacctnumberRefer toCollectionsInstallmentplanDuplicatebillrequestCopyof billReceivecustomercallTurnon/off(repairs)Customermove-inCustomermove-outHighbillRefer tocustomerportalExplanationof billMeterleakingLeakadjrequestLatefee adjrequestTAFreceivedRemovenamefrom billServicelineleakNeed tomakepaymentPossibleMainbreak

Customer Service Week 2016! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Balance inquiry
  2. Check for leaks
  3. Speak to Supervisor
  4. Contact info change
  5. Request acct number
  6. Refer to Collections
  7. Installment plan
  8. Duplicate bill request
  9. Copy of bill
  10. Receive customer call
  11. Turn on/off (repairs)
  12. Customer move-in
  13. Customer move-out
  14. High bill
  15. Refer to customer portal
  16. Explanation of bill
  17. Meter leaking
  18. Leak adj request
  19. Late fee adj request
  20. TAF received
  21. Remove name from bill
  22. Service line leak
  23. Need to make payment
  24. Possible Main break