OffersFurtherAssistanceto CloseInteractionDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageEducatesCustomer onSelf-ServiceToolsFree!Asks ProbingQuestions forUnderstandingProposesAlternativeSolutionsWhenappropriateSetsRealisticExpectationsDemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageEducatesCustomer onSelf-ServiceToolsFree!Asks ProbingQuestions forUnderstandingProposesAlternativeSolutionsWhenappropriateSetsRealisticExpectationsDemonstratesOwnershipandConfidence

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offers Further Assistance to Close Interaction
  2. Displays Genuine Empathy with Context
  3. Utilized Friendly Tone and Positive Verbiage
  4. Educates Customer on Self-Service Tools
  5. Free!
  6. Asks Probing Questions for Understanding
  7. Proposes Alternative Solutions When appropriate
  8. Sets Realistic Expectations
  9. Demonstrates Ownership and Confidence