Asks ProbingQuestions forUnderstandingOffersFurtherAssistanceto CloseInteractionEducatesCustomer onSelf-ServiceToolsProposesAlternativeSolutionsWhenappropriateDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageFree!DemonstratesOwnershipandConfidenceSetsRealisticExpectationsAsks ProbingQuestions forUnderstandingOffersFurtherAssistanceto CloseInteractionEducatesCustomer onSelf-ServiceToolsProposesAlternativeSolutionsWhenappropriateDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageFree!DemonstratesOwnershipandConfidenceSetsRealisticExpectations

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
  1. Asks Probing Questions for Understanding
  2. Offers Further Assistance to Close Interaction
  3. Educates Customer on Self-Service Tools
  4. Proposes Alternative Solutions When appropriate
  5. Displays Genuine Empathy with Context
  6. Utilized Friendly Tone and Positive Verbiage
  7. Free!
  8. Demonstrates Ownership and Confidence
  9. Sets Realistic Expectations