Free!OffersFurtherAssistanceto CloseInteractionSetsRealisticExpectationsDemonstratesOwnershipandConfidenceAsks ProbingQuestions forUnderstandingProposesAlternativeSolutionsWhenappropriateUtilizedFriendlyTone andPositiveVerbiageDisplaysGenuineEmpathywith ContextEducatesCustomer onSelf-ServiceToolsFree!OffersFurtherAssistanceto CloseInteractionSetsRealisticExpectationsDemonstratesOwnershipandConfidenceAsks ProbingQuestions forUnderstandingProposesAlternativeSolutionsWhenappropriateUtilizedFriendlyTone andPositiveVerbiageDisplaysGenuineEmpathywith ContextEducatesCustomer onSelf-ServiceTools

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Offers Further Assistance to Close Interaction
  3. Sets Realistic Expectations
  4. Demonstrates Ownership and Confidence
  5. Asks Probing Questions for Understanding
  6. Proposes Alternative Solutions When appropriate
  7. Utilized Friendly Tone and Positive Verbiage
  8. Displays Genuine Empathy with Context
  9. Educates Customer on Self-Service Tools