DemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionFree!EducatesCustomer onSelf-ServiceToolsUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriateDisplaysGenuineEmpathywith ContextSetsRealisticExpectationsAsks ProbingQuestions forUnderstandingDemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionFree!EducatesCustomer onSelf-ServiceToolsUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriateDisplaysGenuineEmpathywith ContextSetsRealisticExpectationsAsks ProbingQuestions forUnderstanding

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrates Ownership and Confidence
  2. Offers Further Assistance to Close Interaction
  3. Free!
  4. Educates Customer on Self-Service Tools
  5. Utilized Friendly Tone and Positive Verbiage
  6. Proposes Alternative Solutions When appropriate
  7. Displays Genuine Empathy with Context
  8. Sets Realistic Expectations
  9. Asks Probing Questions for Understanding