DemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionDisplaysGenuineEmpathywith ContextProposesAlternativeSolutionsWhenappropriateAsks ProbingQuestions forUnderstandingEducatesCustomer onSelf-ServiceToolsUtilizedFriendlyTone andPositiveVerbiageFree!SetsRealisticExpectationsDemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionDisplaysGenuineEmpathywith ContextProposesAlternativeSolutionsWhenappropriateAsks ProbingQuestions forUnderstandingEducatesCustomer onSelf-ServiceToolsUtilizedFriendlyTone andPositiveVerbiageFree!SetsRealisticExpectations

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrates Ownership and Confidence
  2. Offers Further Assistance to Close Interaction
  3. Displays Genuine Empathy with Context
  4. Proposes Alternative Solutions When appropriate
  5. Asks Probing Questions for Understanding
  6. Educates Customer on Self-Service Tools
  7. Utilized Friendly Tone and Positive Verbiage
  8. Free!
  9. Sets Realistic Expectations