UtilizedFriendlyTone andPositiveVerbiageSetsRealisticExpectationsDisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstandingFree!ProposesAlternativeSolutionsWhenappropriateOffersFurtherAssistanceto CloseInteractionDemonstratesOwnershipandConfidenceEducatesCustomer onSelf-ServiceToolsUtilizedFriendlyTone andPositiveVerbiageSetsRealisticExpectationsDisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstandingFree!ProposesAlternativeSolutionsWhenappropriateOffersFurtherAssistanceto CloseInteractionDemonstratesOwnershipandConfidenceEducatesCustomer onSelf-ServiceTools

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized Friendly Tone and Positive Verbiage
  2. Sets Realistic Expectations
  3. Displays Genuine Empathy with Context
  4. Asks Probing Questions for Understanding
  5. Free!
  6. Proposes Alternative Solutions When appropriate
  7. Offers Further Assistance to Close Interaction
  8. Demonstrates Ownership and Confidence
  9. Educates Customer on Self-Service Tools