OffersFurtherAssistanceto CloseInteractionSetsRealisticExpectationsEducatesCustomer onSelf-ServiceToolsDemonstratesOwnershipandConfidenceFree!ProposesAlternativeSolutionsWhenappropriateUtilizedFriendlyTone andPositiveVerbiageDisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstandingOffersFurtherAssistanceto CloseInteractionSetsRealisticExpectationsEducatesCustomer onSelf-ServiceToolsDemonstratesOwnershipandConfidenceFree!ProposesAlternativeSolutionsWhenappropriateUtilizedFriendlyTone andPositiveVerbiageDisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstanding

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offers Further Assistance to Close Interaction
  2. Sets Realistic Expectations
  3. Educates Customer on Self-Service Tools
  4. Demonstrates Ownership and Confidence
  5. Free!
  6. Proposes Alternative Solutions When appropriate
  7. Utilized Friendly Tone and Positive Verbiage
  8. Displays Genuine Empathy with Context
  9. Asks Probing Questions for Understanding