Free!DisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstandingUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriateEducatesCustomer onSelf-ServiceToolsOffersFurtherAssistanceto CloseInteractionDemonstratesOwnershipandConfidenceSetsRealisticExpectationsFree!DisplaysGenuineEmpathywith ContextAsks ProbingQuestions forUnderstandingUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriateEducatesCustomer onSelf-ServiceToolsOffersFurtherAssistanceto CloseInteractionDemonstratesOwnershipandConfidenceSetsRealisticExpectations

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Displays Genuine Empathy with Context
  3. Asks Probing Questions for Understanding
  4. Utilized Friendly Tone and Positive Verbiage
  5. Proposes Alternative Solutions When appropriate
  6. Educates Customer on Self-Service Tools
  7. Offers Further Assistance to Close Interaction
  8. Demonstrates Ownership and Confidence
  9. Sets Realistic Expectations