EducatesCustomer onSelf-ServiceToolsFree!SetsRealisticExpectationsDemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionAsks ProbingQuestions forUnderstandingDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriateEducatesCustomer onSelf-ServiceToolsFree!SetsRealisticExpectationsDemonstratesOwnershipandConfidenceOffersFurtherAssistanceto CloseInteractionAsks ProbingQuestions forUnderstandingDisplaysGenuineEmpathywith ContextUtilizedFriendlyTone andPositiveVerbiageProposesAlternativeSolutionsWhenappropriate

QA Expectations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educates Customer on Self-Service Tools
  2. Free!
  3. Sets Realistic Expectations
  4. Demonstrates Ownership and Confidence
  5. Offers Further Assistance to Close Interaction
  6. Asks Probing Questions for Understanding
  7. Displays Genuine Empathy with Context
  8. Utilized Friendly Tone and Positive Verbiage
  9. Proposes Alternative Solutions When appropriate