UpdateChecklistUse this caseto create arequest for ESSto update thestudent'schecklist.MeltFinal stage ofadmission lifecycle-If the student isunresponsive afterthreeattempts, movethem to Closed LostTRFForm usedto requestcollegetranscriptsCOCECollege ofOnline andContinuingEducationUGUndergraduateCodeRegistrationStage 6 ofAdmissionsLifecycle-Student gainsaccess toMySNHUAEPAllows a studentto move forwardwith acceptancewhile waiting ontranscriptsAcceptanceStage 4admissionslifecycle-courses arerecommended7SFSExtenstionto transferstudents26AdvisingTransferNumberESSEnrollmentSupportServicesGuildAdmissionsTeam-Partnershipbetweenemployers andSNHUAdditionalESSRequestUse this case for requeststo Activate Program in SIS,Add Educational InstitutionAccount to Unify/SIS,Exemption Requests,Missing TranscriptRequests, and AcceptanceLetter Requests.InquiryStage 1 ofLifecycelwhere weComplete theDiscovery CallFARMInternalName forSC TeamB2BAdmissionsTeam-Business toBusinessCWOCourseWorkOnlyIRTThis teamtransfersinboundcallsHighSchoolAuditRequiresOfficial HighSchoolTranscriptSLATimeexpected fordocumentsto beprocessedDispositionwhenstudentcompletesapplicationStudentMoved toFunnelTCETransferCreditEvaluationRATRiskAssessmentTeamSFSStudentFinancialServicesRe-EngagementTeam who helpsstudents withenrollment historyand have nottaken a course inthe last 3 terms.UnifyTicketsubmitted forissues,incidents orconcernsrelated to Unifyand Five9AmazonAdmissionsTeamspecificallyEmployees ofthis companyFAFSAFreeApplicationfor FederalStudent AidFree!SecondaryConfirmationResolutionSpecialistStaff who speakto the SCprocess andwill not be ableto speak to anyother areasAttestationRequiredform forAdmissionsto verify HSEducationSSRReportshowingStudentfinancial aidstatusOACOnlineAccessibilityCenter4201UGProgramsUK ArticleSecondaryConfirmationprocess we useto verify theidentities of aportion of ourstudentpopulation.ConsenttoRegisterRequired toknow 1 or 2coursesper termFerpadesigned toprotect theprivacy ofeducationrecordsSESStudentExperienceSupport11Tranfernumberfor ITAIPStage 3 ofAdminissionlifecycle-Waiting onAcceptanceUpdateChecklistUse this caseto create arequest for ESSto update thestudent'schecklist.MeltFinal stage ofadmission lifecycle-If the student isunresponsive afterthreeattempts, movethem to Closed LostTRFForm usedto requestcollegetranscriptsCOCECollege ofOnline andContinuingEducationUGUndergraduateCodeRegistrationStage 6 ofAdmissionsLifecycle-Student gainsaccess toMySNHUAEPAllows a studentto move forwardwith acceptancewhile waiting ontranscriptsAcceptanceStage 4admissionslifecycle-courses arerecommended7SFSExtenstionto transferstudents26AdvisingTransferNumberESSEnrollmentSupportServicesGuildAdmissionsTeam-Partnershipbetweenemployers andSNHUAdditionalESSRequestUse this case for requeststo Activate Program in SIS,Add Educational InstitutionAccount to Unify/SIS,Exemption Requests,Missing TranscriptRequests, and AcceptanceLetter Requests.InquiryStage 1 ofLifecycelwhere weComplete theDiscovery CallFARMInternalName forSC TeamB2BAdmissionsTeam-Business toBusinessCWOCourseWorkOnlyIRTThis teamtransfersinboundcallsHighSchoolAuditRequiresOfficial HighSchoolTranscriptSLATimeexpected fordocumentsto beprocessedDispositionwhenstudentcompletesapplicationStudentMoved toFunnelTCETransferCreditEvaluationRATRiskAssessmentTeamSFSStudentFinancialServicesRe-EngagementTeam who helpsstudents withenrollment historyand have nottaken a course inthe last 3 terms.UnifyTicketsubmitted forissues,incidents orconcernsrelated to Unifyand Five9AmazonAdmissionsTeamspecificallyEmployees ofthis companyFAFSAFreeApplicationfor FederalStudent AidFree!SecondaryConfirmationResolutionSpecialistStaff who speakto the SCprocess andwill not be ableto speak to anyother areasAttestationRequiredform forAdmissionsto verify HSEducationSSRReportshowingStudentfinancial aidstatusOACOnlineAccessibilityCenter4201UGProgramsUK ArticleSecondaryConfirmationprocess we useto verify theidentities of aportion of ourstudentpopulation.ConsenttoRegisterRequired toknow 1 or 2coursesper termFerpadesigned toprotect theprivacy ofeducationrecordsSESStudentExperienceSupport11Tranfernumberfor ITAIPStage 3 ofAdminissionlifecycle-Waiting onAcceptance

Can You Speak SNHU Lingo? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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I I
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N N
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O O
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G G
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I I
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I I
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O O
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B B
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G G
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O O
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B B
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N N
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O O
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G G
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N N
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N N
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O O
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O O
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O O
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O O
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N N
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N N
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I I
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B B
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B B
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G G
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G G
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B B
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B
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I I
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B B
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I I
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N N
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G G
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G G
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O O
  1. I-Use this case to create a request for ESS to update the student's checklist.
    I-Update Checklist
  2. N-Final stage of admission lifecycle-If the student is unresponsive after three attempts, move them to Closed Lost
    N-Melt
  3. O-Form used to request college transcripts
    O-TRF
  4. G-College of Online and Continuing Education
    G-COCE
  5. I-Undergraduate Code
    I-UG
  6. I-Stage 6 of Admissions Lifecycle-Student gains access to MySNHU
    I-Registration
  7. O-Allows a student to move forward with acceptance while waiting on transcripts
    O-AEP
  8. B-Stage 4 admissions lifecycle- courses are recommended
    B-Acceptance
  9. G-SFS Extenstion to transfer students
    G-7
  10. O-Advising Transfer Number
    O-26
  11. B-Enrollment Support Services
    B-ESS
  12. N-Admissions Team-Partnership between employers and SNHU
    N-Guild
  13. O-Use this case for requests to Activate Program in SIS, Add Educational Institution Account to Unify/SIS, Exemption Requests, Missing Transcript Requests, and Acceptance Letter Requests.
    O-Additional ESS Request
  14. G-Stage 1 of Lifecycel where we Complete the Discovery Call
    G-Inquiry
  15. N-Internal Name for SC Team
    N-FARM
  16. N-Admissions Team- Business to Business
    N-B2B
  17. O-Course Work Only
    O-CWO
  18. O-This team transfers inbound calls
    O-IRT
  19. O-Requires Official High School Transcript
    O-High School Audit
  20. O-Time expected for documents to be processed
    O-SLA
  21. N-Student Moved to Funnel
    N-Disposition when student completes application
  22. N-Transfer Credit Evaluation
    N-TCE
  23. I-Risk Assessment Team
    I-RAT
  24. B-Student Financial Services
    B-SFS
  25. B-Team who helps students with enrollment history and have not taken a course in the last 3 terms.
    B-Re-Engagement
  26. G-submitted for issues, incidents or concerns related to Unify and Five9
    G-Unify Ticket
  27. G-Admissions Team specifically Employees of this company
    G-Amazon
  28. B-Free Application for Federal Student Aid
    B-FAFSA
  29. B-Free!
  30. I- Staff who speak to the SC process and will not be able to speak to any other areas
    I-Secondary Confirmation Resolution Specialist
  31. B-Required form for Admissions to verify HS Education
    B-Attestation
  32. I-Report showing Student financial aid status
    I-SSR
  33. N-Online Accessibility Center
    N-OAC
  34. G-UG Programs UK Article
    G-4201
  35. G- process we use to verify the identities of a portion of our student population.
    G-Secondary Confirmation
  36. O-Required to know 1 or 2 courses per term
    O-Consent to Register
  37. I- designed to protect the privacy of education records
    I-Ferpa
  38. O-Student Experience Support
    O-SES
  39. O-Tranfer number for IT
    O-11
  40. O-Stage 3 of Adminission lifecycle- Waiting on Acceptance
    O-AIP