5 W'sWho:What:When:Where:Why:Have youGivenGreatService?QualityBasedReimbursement(QBR)SharedGovernanceLeadershipRoundsVolunteersMedicalStaffTeamworkValuesActiveListeningRespectSmileAssociatesExcellencePressGaneyWelcomingOutstandingWarmEmpathyAccountabilityCommunicationPatientExperienceFirstImpressionBedsideShiftReportHealthLiteracyCareerLadderIs thereanythingelse I cando for you?PathwaytoExcellenceCareCompareYou areAGH/HSgreatestassetTopBox5 W'sWho:What:When:Where:Why:Have youGivenGreatService?QualityBasedReimbursement(QBR)SharedGovernanceLeadershipRoundsVolunteersMedicalStaffTeamworkValuesActiveListeningRespectSmileAssociatesExcellencePressGaneyWelcomingOutstandingWarmEmpathyAccountabilityCommunicationPatientExperienceFirstImpressionBedsideShiftReportHealthLiteracyCareerLadderIs thereanythingelse I cando for you?PathwaytoExcellenceCareCompareYou areAGH/HSgreatestassetTopBox

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 W's Who: What: When: Where: Why:
  2. Have you Given Great Service?
  3. Quality Based Reimbursement (QBR)
  4. Shared Governance
  5. Leadership Rounds
  6. Volunteers
  7. Medical Staff
  8. Teamwork
  9. Values
  10. Active Listening
  11. Respect
  12. Smile
  13. Associates
  14. Excellence
  15. Press Ganey
  16. Welcoming Outstanding Warm
  17. Empathy
  18. Accountability
  19. Communication
  20. Patient Experience
  21. First Impression
  22. Bedside Shift Report
  23. Health Literacy
  24. Career Ladder
  25. Is there anything else I can do for you?
  26. Pathway to Excellence
  27. Care Compare
  28. You are AGH/HS greatest asset
  29. Top Box