SmileQualityBasedReimbursement(QBR)SharedGovernanceTeamworkYou areAGH/HSgreatestassetVolunteersBedsideShiftReportValuesWelcomingOutstandingWarmMedicalStaffExcellenceEmpathyLeadershipRoundsActiveListeningAccountability5 W'sWho:What:When:Where:Why:CareCompareAssociatesPathwaytoExcellenceCommunicationPressGaneyTopBoxRespectIs thereanythingelse I cando for you?FirstImpressionPatientExperienceCareerLadderHealthLiteracyHave youGivenGreatService?SmileQualityBasedReimbursement(QBR)SharedGovernanceTeamworkYou areAGH/HSgreatestassetVolunteersBedsideShiftReportValuesWelcomingOutstandingWarmMedicalStaffExcellenceEmpathyLeadershipRoundsActiveListeningAccountability5 W'sWho:What:When:Where:Why:CareCompareAssociatesPathwaytoExcellenceCommunicationPressGaneyTopBoxRespectIs thereanythingelse I cando for you?FirstImpressionPatientExperienceCareerLadderHealthLiteracyHave youGivenGreatService?

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Quality Based Reimbursement (QBR)
  3. Shared Governance
  4. Teamwork
  5. You are AGH/HS greatest asset
  6. Volunteers
  7. Bedside Shift Report
  8. Values
  9. Welcoming Outstanding Warm
  10. Medical Staff
  11. Excellence
  12. Empathy
  13. Leadership Rounds
  14. Active Listening
  15. Accountability
  16. 5 W's Who: What: When: Where: Why:
  17. Care Compare
  18. Associates
  19. Pathway to Excellence
  20. Communication
  21. Press Ganey
  22. Top Box
  23. Respect
  24. Is there anything else I can do for you?
  25. First Impression
  26. Patient Experience
  27. Career Ladder
  28. Health Literacy
  29. Have you Given Great Service?