SmilePathwaytoExcellenceYou areAGH/HSgreatestassetActiveListeningEmpathyLeadershipRoundsCareCompareHave youGivenGreatService?PressGaney5 W'sWho:What:When:Where:Why:CareerLadderRespectCommunicationTeamworkHealthLiteracyBedsideShiftReportQualityBasedReimbursement(QBR)TopBoxMedicalStaffVolunteersIs thereanythingelse I cando for you?AssociatesExcellenceSharedGovernanceAccountabilityWelcomingOutstandingWarmPatientExperienceValuesFirstImpressionSmilePathwaytoExcellenceYou areAGH/HSgreatestassetActiveListeningEmpathyLeadershipRoundsCareCompareHave youGivenGreatService?PressGaney5 W'sWho:What:When:Where:Why:CareerLadderRespectCommunicationTeamworkHealthLiteracyBedsideShiftReportQualityBasedReimbursement(QBR)TopBoxMedicalStaffVolunteersIs thereanythingelse I cando for you?AssociatesExcellenceSharedGovernanceAccountabilityWelcomingOutstandingWarmPatientExperienceValuesFirstImpression

Patient Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Pathway to Excellence
  3. You are AGH/HS greatest asset
  4. Active Listening
  5. Empathy
  6. Leadership Rounds
  7. Care Compare
  8. Have you Given Great Service?
  9. Press Ganey
  10. 5 W's Who: What: When: Where: Why:
  11. Career Ladder
  12. Respect
  13. Communication
  14. Teamwork
  15. Health Literacy
  16. Bedside Shift Report
  17. Quality Based Reimbursement (QBR)
  18. Top Box
  19. Medical Staff
  20. Volunteers
  21. Is there anything else I can do for you?
  22. Associates
  23. Excellence
  24. Shared Governance
  25. Accountability
  26. Welcoming Outstanding Warm
  27. Patient Experience
  28. Values
  29. First Impression