The call isdisconnectedduring theintakePC does notwant to giveadditionalcontact infoPC isusing thebathroom"Whereare youlocated?"ScriptingerrorhappensUnknownor nonameSubmittedSomeoneelse joinsthe callPc answersunsure tomost/allquestions"Are youAI?" or "Areyou a realperson?"Dead airwithbackgroundnoiseAdditionalClaimProvide ABAnumber orDo nothandlePC submitsthe claimwith INJ'sname"How'stheweather?""I don't evenknow if Iqualify" orsimilarstatement"Whatwas yourname?"The PChas tograb apenPC doesnot knowtheirtimezonePC asksyou to holdand doesnot returnYou have torepeat thefile orcontactnumberMultipleclaims forthe samecase type"Can youtext/emailthe filenumber?"You ask onequestion andit goes to theattorneyquestionYou haveto transferto a CMThe call isdisconnectedduring theintakePC does notwant to giveadditionalcontact infoPC isusing thebathroom"Whereare youlocated?"ScriptingerrorhappensUnknownor nonameSubmittedSomeoneelse joinsthe callPc answersunsure tomost/allquestions"Are youAI?" or "Areyou a realperson?"Dead airwithbackgroundnoiseAdditionalClaimProvide ABAnumber orDo nothandlePC submitsthe claimwith INJ'sname"How'stheweather?""I don't evenknow if Iqualify" orsimilarstatement"Whatwas yourname?"The PChas tograb apenPC doesnot knowtheirtimezonePC asksyou to holdand doesnot returnYou have torepeat thefile orcontactnumberMultipleclaims forthe samecase type"Can youtext/emailthe filenumber?"You ask onequestion andit goes to theattorneyquestionYou haveto transferto a CM

Caller Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. The call is disconnected during the intake
  2. PC does not want to give additional contact info
  3. PC is using the bathroom
  4. "Where are you located?"
  5. Scripting error happens
  6. Unknown or no name Submitted
  7. Someone else joins the call
  8. Pc answers unsure to most/all questions
  9. "Are you AI?" or "Are you a real person?"
  10. Dead air with background noise
  11. Additional Claim
  12. Provide ABA number or Do not handle
  13. PC submits the claim with INJ's name
  14. "How's the weather?"
  15. "I don't even know if I qualify" or similar statement
  16. "What was your name?"
  17. The PC has to grab a pen
  18. PC does not know their timezone
  19. PC asks you to hold and does not return
  20. You have to repeat the file or contact number
  21. Multiple claims for the same case type
  22. "Can you text/email the file number?"
  23. You ask one question and it goes to the attorney question
  24. You have to transfer to a CM