(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone else joins the call
PC does not want to give additional contact info
"Are you
AI?" or "Are you a real person?"
"Can you text/email the file number?"
Pc answers unsure to most/all questions
"Where are you located?"
Provide ABA number or Do not handle
PC submits the claim with INJ's name
Unknown or no name Submitted
The PC has to grab a pen
You have to transfer to a CM
"How's the weather?"
Multiple claims for the same case type
"What was your name?"
The call is disconnected during the intake
"I don't even know if I qualify" or similar statement
Additional Claim
PC asks you to hold and does not return
Dead air with background noise
PC is using the bathroom
PC does not know their timezone
You have to repeat the file or contact number
Scripting error happens
You ask one question and it goes to the attorney question
