Customerinquiresabout aproduct’sfeaturesAsk if thecustomerneedsfurtherassistanceFollow upwith thecustomerClarifyconfusionCustomerasks tospeak with asupervisorProvideproductknowledgeCustomerrequestsa discountListenactivelyOffer asolutionApologize fortheinconvenienceOfferalternativesDe-escalate asituationExceedexpectationsProvideproductknowledgeThankthecustomerClarifyconfusionAnswerquicklyCustomerhas troublewith thewebsiteOffer adiscountSmile(on thephone)Offer asolutionHandlea difficultsituationRespondpolitelyReassurethecustomerCustomerinquiresabout aproduct’sfeaturesAsk if thecustomerneedsfurtherassistanceFollow upwith thecustomerClarifyconfusionCustomerasks tospeak with asupervisorProvideproductknowledgeCustomerrequestsa discountListenactivelyOffer asolutionApologize fortheinconvenienceOfferalternativesDe-escalate asituationExceedexpectationsProvideproductknowledgeThankthecustomerClarifyconfusionAnswerquicklyCustomerhas troublewith thewebsiteOffer adiscountSmile(on thephone)Offer asolutionHandlea difficultsituationRespondpolitelyReassurethecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer inquires about a product’s features
  2. Ask if the customer needs further assistance
  3. Follow up with the customer
  4. Clarify confusion
  5. Customer asks to speak with a supervisor
  6. Provide product knowledge
  7. Customer requests a discount
  8. Listen actively
  9. Offer a solution
  10. Apologize for the inconvenience
  11. Offer alternatives
  12. De-escalate a situation
  13. Exceed expectations
  14. Provide product knowledge
  15. Thank the customer
  16. Clarify confusion
  17. Answer quickly
  18. Customer has trouble with the website
  19. Offer a discount
  20. Smile (on the phone)
  21. Offer a solution
  22. Handle a difficult situation
  23. Respond politely
  24. Reassure the customer