ProvideproductknowledgeHandlea difficultsituationAsk if thecustomerneedsfurtherassistanceClarifyconfusionDe-escalate asituationProvideproductknowledgeThankthecustomerOffer adiscountApologize fortheinconvenienceOffer asolutionOffer asolutionClarifyconfusionListenactivelyCustomerinquiresabout aproduct’sfeaturesSmile(on thephone)OfferalternativesCustomerasks tospeak with asupervisorFollow upwith thecustomerAnswerquicklyExceedexpectationsCustomerhas troublewith thewebsiteCustomerrequestsa discountReassurethecustomerRespondpolitelyProvideproductknowledgeHandlea difficultsituationAsk if thecustomerneedsfurtherassistanceClarifyconfusionDe-escalate asituationProvideproductknowledgeThankthecustomerOffer adiscountApologize fortheinconvenienceOffer asolutionOffer asolutionClarifyconfusionListenactivelyCustomerinquiresabout aproduct’sfeaturesSmile(on thephone)OfferalternativesCustomerasks tospeak with asupervisorFollow upwith thecustomerAnswerquicklyExceedexpectationsCustomerhas troublewith thewebsiteCustomerrequestsa discountReassurethecustomerRespondpolitely

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide product knowledge
  2. Handle a difficult situation
  3. Ask if the customer needs further assistance
  4. Clarify confusion
  5. De-escalate a situation
  6. Provide product knowledge
  7. Thank the customer
  8. Offer a discount
  9. Apologize for the inconvenience
  10. Offer a solution
  11. Offer a solution
  12. Clarify confusion
  13. Listen actively
  14. Customer inquires about a product’s features
  15. Smile (on the phone)
  16. Offer alternatives
  17. Customer asks to speak with a supervisor
  18. Follow up with the customer
  19. Answer quickly
  20. Exceed expectations
  21. Customer has trouble with the website
  22. Customer requests a discount
  23. Reassure the customer
  24. Respond politely