Follow upwith thecustomerDe-escalate asituationProvideproductknowledgeOffer adiscountClarifyconfusionRespondpolitelyAnswerquicklyOffer asolutionCustomerinquiresabout aproduct’sfeaturesExceedexpectationsThankthecustomerListenactivelyOffer asolutionApologize fortheinconvenienceCustomerhas troublewith thewebsiteCustomerasks tospeak with asupervisorHandlea difficultsituationSmile(on thephone)OfferalternativesCustomerrequestsa discountClarifyconfusionReassurethecustomerAsk if thecustomerneedsfurtherassistanceProvideproductknowledgeFollow upwith thecustomerDe-escalate asituationProvideproductknowledgeOffer adiscountClarifyconfusionRespondpolitelyAnswerquicklyOffer asolutionCustomerinquiresabout aproduct’sfeaturesExceedexpectationsThankthecustomerListenactivelyOffer asolutionApologize fortheinconvenienceCustomerhas troublewith thewebsiteCustomerasks tospeak with asupervisorHandlea difficultsituationSmile(on thephone)OfferalternativesCustomerrequestsa discountClarifyconfusionReassurethecustomerAsk if thecustomerneedsfurtherassistanceProvideproductknowledge

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up with the customer
  2. De-escalate a situation
  3. Provide product knowledge
  4. Offer a discount
  5. Clarify confusion
  6. Respond politely
  7. Answer quickly
  8. Offer a solution
  9. Customer inquires about a product’s features
  10. Exceed expectations
  11. Thank the customer
  12. Listen actively
  13. Offer a solution
  14. Apologize for the inconvenience
  15. Customer has trouble with the website
  16. Customer asks to speak with a supervisor
  17. Handle a difficult situation
  18. Smile (on the phone)
  19. Offer alternatives
  20. Customer requests a discount
  21. Clarify confusion
  22. Reassure the customer
  23. Ask if the customer needs further assistance
  24. Provide product knowledge