ThankthecustomerProvideproductknowledgeCustomerrequestsa discountOfferalternativesApologize fortheinconvenienceAsk if thecustomerneedsfurtherassistanceClarifyconfusionRespondpolitelyOffer asolutionListenactivelyOffer adiscountClarifyconfusionCustomerhas troublewith thewebsiteExceedexpectationsDe-escalate asituationHandlea difficultsituationCustomerasks tospeak with asupervisorProvideproductknowledgeOffer asolutionCustomerinquiresabout aproduct’sfeaturesFollow upwith thecustomerReassurethecustomerAnswerquicklySmile(on thephone)ThankthecustomerProvideproductknowledgeCustomerrequestsa discountOfferalternativesApologize fortheinconvenienceAsk if thecustomerneedsfurtherassistanceClarifyconfusionRespondpolitelyOffer asolutionListenactivelyOffer adiscountClarifyconfusionCustomerhas troublewith thewebsiteExceedexpectationsDe-escalate asituationHandlea difficultsituationCustomerasks tospeak with asupervisorProvideproductknowledgeOffer asolutionCustomerinquiresabout aproduct’sfeaturesFollow upwith thecustomerReassurethecustomerAnswerquicklySmile(on thephone)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the customer
  2. Provide product knowledge
  3. Customer requests a discount
  4. Offer alternatives
  5. Apologize for the inconvenience
  6. Ask if the customer needs further assistance
  7. Clarify confusion
  8. Respond politely
  9. Offer a solution
  10. Listen actively
  11. Offer a discount
  12. Clarify confusion
  13. Customer has trouble with the website
  14. Exceed expectations
  15. De-escalate a situation
  16. Handle a difficult situation
  17. Customer asks to speak with a supervisor
  18. Provide product knowledge
  19. Offer a solution
  20. Customer inquires about a product’s features
  21. Follow up with the customer
  22. Reassure the customer
  23. Answer quickly
  24. Smile (on the phone)