ReassurethecustomerFollow upwith thecustomerExceedexpectationsDe-escalate asituationThankthecustomerCustomerhas ageneralinquiry aboutservicesAnswerquicklyApologize fortheinconvenienceEmpathizewith thecustomer’ssituationProvideproductknowledgeCustomerwants toexchangea productClarifyconfusionSmile(on thephone)Offer asolutionListenactivelyProvideproductknowledgeCustomerrequeststo cancelan orderThankthecustomerCustomerreports abrokenpartAnswerquicklyOffer adiscountHandlea difficultsituationOffer asolutionCustomerasks for adiscountReassurethecustomerFollow upwith thecustomerExceedexpectationsDe-escalate asituationThankthecustomerCustomerhas ageneralinquiry aboutservicesAnswerquicklyApologize fortheinconvenienceEmpathizewith thecustomer’ssituationProvideproductknowledgeCustomerwants toexchangea productClarifyconfusionSmile(on thephone)Offer asolutionListenactivelyProvideproductknowledgeCustomerrequeststo cancelan orderThankthecustomerCustomerreports abrokenpartAnswerquicklyOffer adiscountHandlea difficultsituationOffer asolutionCustomerasks for adiscount

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reassure the customer
  2. Follow up with the customer
  3. Exceed expectations
  4. De-escalate a situation
  5. Thank the customer
  6. Customer has a general inquiry about services
  7. Answer quickly
  8. Apologize for the inconvenience
  9. Empathize with the customer’s situation
  10. Provide product knowledge
  11. Customer wants to exchange a product
  12. Clarify confusion
  13. Smile (on the phone)
  14. Offer a solution
  15. Listen actively
  16. Provide product knowledge
  17. Customer requests to cancel an order
  18. Thank the customer
  19. Customer reports a broken part
  20. Answer quickly
  21. Offer a discount
  22. Handle a difficult situation
  23. Offer a solution
  24. Customer asks for a discount