(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got recognized by a teammate or supervisor
Helped a new customer understand your company’s services
Handled a complex logistics request efficiently
Helped a frustrated customer understand shipping timelines
De-escalated a frustrated customer via email
Processed a refund or credit smoothly
Helped a customer re-route a shipment successfully
Assisted a customer with an invoice or payment question
Responded positively to company praise
Found a solution for a customs or documentation issue
Informed a customer about a discount, promotion, or special service
Found a creative solution to an unusual logistics problem
Assisted a long-time client
Provided a proactive shipping update before the customer asked
Helped a customer track a delayed shipment
Received a positive email response from a customer
Apologized professionally for an unexpected delay
Received a customer compliment
Free!
A customer said they’ll recommend your service to others
