(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted a customer with an invoice or payment question
Helped a customer re-route a shipment successfully
De-escalated a frustrated customer via email
Apologized professionally for an unexpected delay
A customer said they’ll recommend your service to others
Found a creative solution to an unusual logistics problem
Customer thanked you for great service
Helped a customer track a delayed shipment
Helped a new customer understand your company’s services
Helped a frustrated customer understand shipping timelines
Free!
Processed a refund or credit smoothly
Received a positive email response from a customer
Got recognized by a teammate or supervisor
Clarified pricing or fees for a customer
Provided a proactive shipping update before the customer asked
Advised a customer on the best shipping option
Had a friendly and professional email exchanger
Handled a complex logistics request efficiently
Responded positively to company praise
Assisted a long-time client
Informed a customer about a discount, promotion, or special service
Found a solution for a customs or documentation issue
