(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Processed a refund or credit smoothly
Found a creative solution to an unusual logistics problem
Helped a new customer understand your company’s services
Responded positively to company praise
Had a friendly and professional email exchanger
Received a customer compliment
Helped a customer re-route a shipment successfully
Received a positive email response from a customer
Helped a frustrated customer understand shipping timelines
Followed up on a customer issue proactively
Apologized professionally for an unexpected delay
Assisted a long-time client
Provided a proactive shipping update before the customer asked
Customer thanked you for great service
Informed a customer about a discount, promotion, or special service
Free!
De-escalated a frustrated customer via email
Handled a complex logistics request efficiently
Found a solution for a customs or documentation issue
Advised a customer on the best shipping option
Helped a customer track a delayed shipment
A customer said they’ll recommend your service to others
Got recognized by a teammate or supervisor
Assisted a customer with an invoice or payment question
