Provided aproactiveshipping updatebefore thecustomer askedA customersaid they’llrecommendyour serviceto othersReceived apositive emailresponsefrom acustomerAssisted along-timeclientFound acreativesolution to anunusuallogisticsproblemAssisted acustomer withan invoice orpaymentquestionHelped a newcustomerunderstandyour company’sservicesGotrecognizedby ateammate orsupervisorCustomerthanked youfor greatserviceHad afriendly andprofessionalemailexchangerHelped afrustratedcustomerunderstandshippingtimelinesHandled acomplexlogisticsrequestefficientlyReceived acustomercomplimentApologizedprofessionallyfor anunexpecteddelayHelped acustomertrack adelayedshipmentRespondedpositivelyto companypraiseInformed acustomer abouta discount,promotion, orspecial serviceClarifiedpricing orfees for acustomerFound asolution for acustoms ordocumentationissueFollowed upon acustomerissueproactivelyHelped acustomer re-route ashipmentsuccessfullyAdvised acustomer onthe bestshippingoptionProcesseda refundor creditsmoothlyDe-escalated afrustratedcustomer viaemailFree!Provided aproactiveshipping updatebefore thecustomer askedA customersaid they’llrecommendyour serviceto othersReceived apositive emailresponsefrom acustomerAssisted along-timeclientFound acreativesolution to anunusuallogisticsproblemAssisted acustomer withan invoice orpaymentquestionHelped a newcustomerunderstandyour company’sservicesGotrecognizedby ateammate orsupervisorCustomerthanked youfor greatserviceHad afriendly andprofessionalemailexchangerHelped afrustratedcustomerunderstandshippingtimelinesHandled acomplexlogisticsrequestefficientlyReceived acustomercomplimentApologizedprofessionallyfor anunexpecteddelayHelped acustomertrack adelayedshipmentRespondedpositivelyto companypraiseInformed acustomer abouta discount,promotion, orspecial serviceClarifiedpricing orfees for acustomerFound asolution for acustoms ordocumentationissueFollowed upon acustomerissueproactivelyHelped acustomer re-route ashipmentsuccessfullyAdvised acustomer onthe bestshippingoptionProcesseda refundor creditsmoothlyDe-escalated afrustratedcustomer viaemailFree!

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a proactive shipping update before the customer asked
  2. A customer said they’ll recommend your service to others
  3. Received a positive email response from a customer
  4. Assisted a long-time client
  5. Found a creative solution to an unusual logistics problem
  6. Assisted a customer with an invoice or payment question
  7. Helped a new customer understand your company’s services
  8. Got recognized by a teammate or supervisor
  9. Customer thanked you for great service
  10. Had a friendly and professional email exchanger
  11. Helped a frustrated customer understand shipping timelines
  12. Handled a complex logistics request efficiently
  13. Received a customer compliment
  14. Apologized professionally for an unexpected delay
  15. Helped a customer track a delayed shipment
  16. Responded positively to company praise
  17. Informed a customer about a discount, promotion, or special service
  18. Clarified pricing or fees for a customer
  19. Found a solution for a customs or documentation issue
  20. Followed up on a customer issue proactively
  21. Helped a customer re-route a shipment successfully
  22. Advised a customer on the best shipping option
  23. Processed a refund or credit smoothly
  24. De-escalated a frustrated customer via email
  25. Free!