Found acreativesolution to anunusuallogisticsproblemReceived apositive emailresponsefrom acustomerProcesseda refundor creditsmoothlyHelped a newcustomerunderstandyour company’sservicesGotrecognizedby ateammate orsupervisorApologizedprofessionallyfor anunexpecteddelayDe-escalated afrustratedcustomer viaemailAssisted acustomer withan invoice orpaymentquestionAssisted along-timeclientCustomerthanked youfor greatserviceA customersaid they’llrecommendyour serviceto othersRespondedpositivelyto companypraiseClarifiedpricing orfees for acustomerFound asolution for acustoms ordocumentationissueHad afriendly andprofessionalemailexchangerFollowed upon acustomerissueproactivelyHelped afrustratedcustomerunderstandshippingtimelinesReceived acustomercomplimentInformed acustomer abouta discount,promotion, orspecial serviceHandled acomplexlogisticsrequestefficientlyHelped acustomer re-route ashipmentsuccessfullyAdvised acustomer onthe bestshippingoptionProvided aproactiveshipping updatebefore thecustomer askedHelped acustomertrack adelayedshipmentFound acreativesolution to anunusuallogisticsproblemReceived apositive emailresponsefrom acustomerProcesseda refundor creditsmoothlyHelped a newcustomerunderstandyour company’sservicesGotrecognizedby ateammate orsupervisorApologizedprofessionallyfor anunexpecteddelayDe-escalated afrustratedcustomer viaemailAssisted acustomer withan invoice orpaymentquestionAssisted along-timeclientCustomerthanked youfor greatserviceA customersaid they’llrecommendyour serviceto othersRespondedpositivelyto companypraiseClarifiedpricing orfees for acustomerFound asolution for acustoms ordocumentationissueHad afriendly andprofessionalemailexchangerFollowed upon acustomerissueproactivelyHelped afrustratedcustomerunderstandshippingtimelinesReceived acustomercomplimentInformed acustomer abouta discount,promotion, orspecial serviceHandled acomplexlogisticsrequestefficientlyHelped acustomer re-route ashipmentsuccessfullyAdvised acustomer onthe bestshippingoptionProvided aproactiveshipping updatebefore thecustomer askedHelped acustomertrack adelayedshipment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
I
5
O
6
B
7
G
8
G
9
B
10
N
11
O
12
O
13
I
14
N
15
B
16
I
17
G
18
I
19
G
20
N
21
B
22
G
23
O
24
B
  1. I-Found a creative solution to an unusual logistics problem
  2. N-Received a positive email response from a customer
  3. O-Processed a refund or credit smoothly
  4. I-Helped a new customer understand your company’s services
  5. O-Got recognized by a teammate or supervisor
  6. B-Apologized professionally for an unexpected delay
  7. G-De-escalated a frustrated customer via email
  8. G-Assisted a customer with an invoice or payment question
  9. B-Assisted a long-time client
  10. N-Customer thanked you for great service
  11. O-A customer said they’ll recommend your service to others
  12. O-Responded positively to company praise
  13. I-Clarified pricing or fees for a customer
  14. N-Found a solution for a customs or documentation issue
  15. B-Had a friendly and professional email exchanger
  16. I-Followed up on a customer issue proactively
  17. G-Helped a frustrated customer understand shipping timelines
  18. I-Received a customer compliment
  19. G-Informed a customer about a discount, promotion, or special service
  20. N-Handled a complex logistics request efficiently
  21. B-Helped a customer re-route a shipment successfully
  22. G-Advised a customer on the best shipping option
  23. O-Provided a proactive shipping update before the customer asked
  24. B-Helped a customer track a delayed shipment