Helped acustomer re-route ashipmentsuccessfullyGotrecognizedby ateammate orsupervisorCustomerthanked youfor greatserviceRespondedpositivelyto companypraiseAdvised acustomer onthe bestshippingoptionAssisted acustomer withan invoice orpaymentquestionReceived acustomercomplimentHelped afrustratedcustomerunderstandshippingtimelinesA customersaid they’llrecommendyour serviceto othersFollowed upon acustomerissueproactivelyDe-escalated afrustratedcustomer viaemailHelped acustomertrack adelayedshipmentHelped a newcustomerunderstandyour company’sservicesFound asolution for acustoms ordocumentationissueInformed acustomer abouta discount,promotion, orspecial serviceApologizedprofessionallyfor anunexpecteddelayProcesseda refundor creditsmoothlyReceived apositive emailresponsefrom acustomerHandled acomplexlogisticsrequestefficientlyFound acreativesolution to anunusuallogisticsproblemProvided aproactiveshipping updatebefore thecustomer askedClarifiedpricing orfees for acustomerHad afriendly andprofessionalemailexchangerAssisted along-timeclientHelped acustomer re-route ashipmentsuccessfullyGotrecognizedby ateammate orsupervisorCustomerthanked youfor greatserviceRespondedpositivelyto companypraiseAdvised acustomer onthe bestshippingoptionAssisted acustomer withan invoice orpaymentquestionReceived acustomercomplimentHelped afrustratedcustomerunderstandshippingtimelinesA customersaid they’llrecommendyour serviceto othersFollowed upon acustomerissueproactivelyDe-escalated afrustratedcustomer viaemailHelped acustomertrack adelayedshipmentHelped a newcustomerunderstandyour company’sservicesFound asolution for acustoms ordocumentationissueInformed acustomer abouta discount,promotion, orspecial serviceApologizedprofessionallyfor anunexpecteddelayProcesseda refundor creditsmoothlyReceived apositive emailresponsefrom acustomerHandled acomplexlogisticsrequestefficientlyFound acreativesolution to anunusuallogisticsproblemProvided aproactiveshipping updatebefore thecustomer askedClarifiedpricing orfees for acustomerHad afriendly andprofessionalemailexchangerAssisted along-timeclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
O
5
G
6
G
7
I
8
G
9
O
10
I
11
G
12
B
13
I
14
N
15
G
16
B
17
O
18
N
19
N
20
I
21
O
22
I
23
B
24
B
  1. B-Helped a customer re-route a shipment successfully
  2. O-Got recognized by a teammate or supervisor
  3. N-Customer thanked you for great service
  4. O-Responded positively to company praise
  5. G-Advised a customer on the best shipping option
  6. G-Assisted a customer with an invoice or payment question
  7. I-Received a customer compliment
  8. G-Helped a frustrated customer understand shipping timelines
  9. O-A customer said they’ll recommend your service to others
  10. I-Followed up on a customer issue proactively
  11. G-De-escalated a frustrated customer via email
  12. B-Helped a customer track a delayed shipment
  13. I-Helped a new customer understand your company’s services
  14. N-Found a solution for a customs or documentation issue
  15. G-Informed a customer about a discount, promotion, or special service
  16. B-Apologized professionally for an unexpected delay
  17. O-Processed a refund or credit smoothly
  18. N-Received a positive email response from a customer
  19. N-Handled a complex logistics request efficiently
  20. I-Found a creative solution to an unusual logistics problem
  21. O-Provided a proactive shipping update before the customer asked
  22. I-Clarified pricing or fees for a customer
  23. B-Had a friendly and professional email exchanger
  24. B-Assisted a long-time client