Helped acustomertrack adelayedshipmentInformed acustomer abouta discount,promotion, orspecial serviceHad afriendly andprofessionalemailexchangerFollowed upon acustomerissueproactivelyHelped afrustratedcustomerunderstandshippingtimelinesHelped acustomer re-route ashipmentsuccessfullyClarifiedpricing orfees for acustomerProcesseda refundor creditsmoothlyRespondedpositivelyto companypraiseHelped a newcustomerunderstandyour company’sservicesDe-escalated afrustratedcustomer viaemailA customersaid they’llrecommendyour serviceto othersReceived apositive emailresponsefrom acustomerGotrecognizedby ateammate orsupervisorAssisted acustomer withan invoice orpaymentquestionApologizedprofessionallyfor anunexpecteddelayAssisted along-timeclientReceived acustomercomplimentCustomerthanked youfor greatserviceAdvised acustomer onthe bestshippingoptionHandled acomplexlogisticsrequestefficientlyProvided aproactiveshipping updatebefore thecustomer askedFound acreativesolution to anunusuallogisticsproblemFound asolution for acustoms ordocumentationissueHelped acustomertrack adelayedshipmentInformed acustomer abouta discount,promotion, orspecial serviceHad afriendly andprofessionalemailexchangerFollowed upon acustomerissueproactivelyHelped afrustratedcustomerunderstandshippingtimelinesHelped acustomer re-route ashipmentsuccessfullyClarifiedpricing orfees for acustomerProcesseda refundor creditsmoothlyRespondedpositivelyto companypraiseHelped a newcustomerunderstandyour company’sservicesDe-escalated afrustratedcustomer viaemailA customersaid they’llrecommendyour serviceto othersReceived apositive emailresponsefrom acustomerGotrecognizedby ateammate orsupervisorAssisted acustomer withan invoice orpaymentquestionApologizedprofessionallyfor anunexpecteddelayAssisted along-timeclientReceived acustomercomplimentCustomerthanked youfor greatserviceAdvised acustomer onthe bestshippingoptionHandled acomplexlogisticsrequestefficientlyProvided aproactiveshipping updatebefore thecustomer askedFound acreativesolution to anunusuallogisticsproblemFound asolution for acustoms ordocumentationissue

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
B
4
I
5
G
6
B
7
I
8
O
9
O
10
I
11
G
12
O
13
N
14
O
15
G
16
B
17
B
18
I
19
N
20
G
21
N
22
O
23
I
24
N
  1. B-Helped a customer track a delayed shipment
  2. G-Informed a customer about a discount, promotion, or special service
  3. B-Had a friendly and professional email exchanger
  4. I-Followed up on a customer issue proactively
  5. G-Helped a frustrated customer understand shipping timelines
  6. B-Helped a customer re-route a shipment successfully
  7. I-Clarified pricing or fees for a customer
  8. O-Processed a refund or credit smoothly
  9. O-Responded positively to company praise
  10. I-Helped a new customer understand your company’s services
  11. G-De-escalated a frustrated customer via email
  12. O-A customer said they’ll recommend your service to others
  13. N-Received a positive email response from a customer
  14. O-Got recognized by a teammate or supervisor
  15. G-Assisted a customer with an invoice or payment question
  16. B-Apologized professionally for an unexpected delay
  17. B-Assisted a long-time client
  18. I-Received a customer compliment
  19. N-Customer thanked you for great service
  20. G-Advised a customer on the best shipping option
  21. N-Handled a complex logistics request efficiently
  22. O-Provided a proactive shipping update before the customer asked
  23. I-Found a creative solution to an unusual logistics problem
  24. N-Found a solution for a customs or documentation issue