Assisted acustomer withan invoice orpaymentquestionClarifiedpricing orfees for acustomerProvided aproactiveshipping updatebefore thecustomer askedHelped acustomertrack adelayedshipmentReceived acustomercomplimentGotrecognizedby ateammate orsupervisorHelped acustomer re-route ashipmentsuccessfullyHandled acomplexlogisticsrequestefficientlyApologizedprofessionallyfor anunexpecteddelayFound asolution for acustoms ordocumentationissueFollowed upon acustomerissueproactivelyInformed acustomer abouta discount,promotion, orspecial serviceProcesseda refundor creditsmoothlyFound acreativesolution to anunusuallogisticsproblemReceived apositive emailresponsefrom acustomerDe-escalated afrustratedcustomer viaemailRespondedpositivelyto companypraiseCustomerthanked youfor greatserviceAdvised acustomer onthe bestshippingoptionHelped afrustratedcustomerunderstandshippingtimelinesA customersaid they’llrecommendyour serviceto othersHelped a newcustomerunderstandyour company’sservicesHad afriendly andprofessionalemailexchangerAssisted along-timeclientAssisted acustomer withan invoice orpaymentquestionClarifiedpricing orfees for acustomerProvided aproactiveshipping updatebefore thecustomer askedHelped acustomertrack adelayedshipmentReceived acustomercomplimentGotrecognizedby ateammate orsupervisorHelped acustomer re-route ashipmentsuccessfullyHandled acomplexlogisticsrequestefficientlyApologizedprofessionallyfor anunexpecteddelayFound asolution for acustoms ordocumentationissueFollowed upon acustomerissueproactivelyInformed acustomer abouta discount,promotion, orspecial serviceProcesseda refundor creditsmoothlyFound acreativesolution to anunusuallogisticsproblemReceived apositive emailresponsefrom acustomerDe-escalated afrustratedcustomer viaemailRespondedpositivelyto companypraiseCustomerthanked youfor greatserviceAdvised acustomer onthe bestshippingoptionHelped afrustratedcustomerunderstandshippingtimelinesA customersaid they’llrecommendyour serviceto othersHelped a newcustomerunderstandyour company’sservicesHad afriendly andprofessionalemailexchangerAssisted along-timeclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
B
5
I
6
O
7
B
8
N
9
B
10
N
11
I
12
G
13
O
14
I
15
N
16
G
17
O
18
N
19
G
20
G
21
O
22
I
23
B
24
B
  1. G-Assisted a customer with an invoice or payment question
  2. I-Clarified pricing or fees for a customer
  3. O-Provided a proactive shipping update before the customer asked
  4. B-Helped a customer track a delayed shipment
  5. I-Received a customer compliment
  6. O-Got recognized by a teammate or supervisor
  7. B-Helped a customer re-route a shipment successfully
  8. N-Handled a complex logistics request efficiently
  9. B-Apologized professionally for an unexpected delay
  10. N-Found a solution for a customs or documentation issue
  11. I-Followed up on a customer issue proactively
  12. G-Informed a customer about a discount, promotion, or special service
  13. O-Processed a refund or credit smoothly
  14. I-Found a creative solution to an unusual logistics problem
  15. N-Received a positive email response from a customer
  16. G-De-escalated a frustrated customer via email
  17. O-Responded positively to company praise
  18. N-Customer thanked you for great service
  19. G-Advised a customer on the best shipping option
  20. G-Helped a frustrated customer understand shipping timelines
  21. O-A customer said they’ll recommend your service to others
  22. I-Helped a new customer understand your company’s services
  23. B-Had a friendly and professional email exchanger
  24. B-Assisted a long-time client