Processeda refundor creditsmoothlyA customersaid they’llrecommendyour serviceto othersCustomerthanked youfor greatserviceReceived acustomercomplimentRespondedpositivelyto companypraiseHelped a newcustomerunderstandyour company’sservicesDe-escalated afrustratedcustomer viaemailClarifiedpricing orfees for acustomerHelped afrustratedcustomerunderstandshippingtimelinesHandled acomplexlogisticsrequestefficientlyAdvised acustomer onthe bestshippingoptionGotrecognizedby ateammate orsupervisorApologizedprofessionallyfor anunexpecteddelayFound acreativesolution to anunusuallogisticsproblemProvided aproactiveshipping updatebefore thecustomer askedFound asolution for acustoms ordocumentationissueAssisted along-timeclientInformed acustomer abouta discount,promotion, orspecial serviceFollowed upon acustomerissueproactivelyHelped acustomer re-route ashipmentsuccessfullyReceived apositive emailresponsefrom acustomerHad afriendly andprofessionalemailexchangerHelped acustomertrack adelayedshipmentAssisted acustomer withan invoice orpaymentquestionProcesseda refundor creditsmoothlyA customersaid they’llrecommendyour serviceto othersCustomerthanked youfor greatserviceReceived acustomercomplimentRespondedpositivelyto companypraiseHelped a newcustomerunderstandyour company’sservicesDe-escalated afrustratedcustomer viaemailClarifiedpricing orfees for acustomerHelped afrustratedcustomerunderstandshippingtimelinesHandled acomplexlogisticsrequestefficientlyAdvised acustomer onthe bestshippingoptionGotrecognizedby ateammate orsupervisorApologizedprofessionallyfor anunexpecteddelayFound acreativesolution to anunusuallogisticsproblemProvided aproactiveshipping updatebefore thecustomer askedFound asolution for acustoms ordocumentationissueAssisted along-timeclientInformed acustomer abouta discount,promotion, orspecial serviceFollowed upon acustomerissueproactivelyHelped acustomer re-route ashipmentsuccessfullyReceived apositive emailresponsefrom acustomerHad afriendly andprofessionalemailexchangerHelped acustomertrack adelayedshipmentAssisted acustomer withan invoice orpaymentquestion

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
I
5
O
6
I
7
G
8
I
9
G
10
N
11
G
12
O
13
B
14
I
15
O
16
N
17
B
18
G
19
I
20
B
21
N
22
B
23
B
24
G
  1. O-Processed a refund or credit smoothly
  2. O-A customer said they’ll recommend your service to others
  3. N-Customer thanked you for great service
  4. I-Received a customer compliment
  5. O-Responded positively to company praise
  6. I-Helped a new customer understand your company’s services
  7. G-De-escalated a frustrated customer via email
  8. I-Clarified pricing or fees for a customer
  9. G-Helped a frustrated customer understand shipping timelines
  10. N-Handled a complex logistics request efficiently
  11. G-Advised a customer on the best shipping option
  12. O-Got recognized by a teammate or supervisor
  13. B-Apologized professionally for an unexpected delay
  14. I-Found a creative solution to an unusual logistics problem
  15. O-Provided a proactive shipping update before the customer asked
  16. N-Found a solution for a customs or documentation issue
  17. B-Assisted a long-time client
  18. G-Informed a customer about a discount, promotion, or special service
  19. I-Followed up on a customer issue proactively
  20. B-Helped a customer re-route a shipment successfully
  21. N-Received a positive email response from a customer
  22. B-Had a friendly and professional email exchanger
  23. B-Helped a customer track a delayed shipment
  24. G-Assisted a customer with an invoice or payment question