Talk to acustomerabout onlinebankingProducts-CustomizeProducts tosave youmoneyIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestSillyFondFarewellResponsibility-Takeresponsibilityfor yourexperienceIntroduceyourself to 5people youdidn’t' knowEmpathy- Showempathy/under-standingfor yoursituationMade anfollowEmployeeSmileShow thatthey areputting yourneeds firstNeeds - Makeit easy tocomplete yourbanking needsMade aCustomerSmileOffer bankingoptions thatare in yourbest interestExperience-Takeresponsibilityfor yourexperienceOpenedthe doorfor 5customersKnew AcustomerNamewithoutlooking it upProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandDemonstrateflexibility inmeetingyour needsWork with youto provide theright solutionfor your needsCreatedOne MoreFanProvidepersonalizedadviceMade aCustomerLaughHelp aCustomermake adeposit in theATMTalk to acustomerabout onlinebankingProducts-CustomizeProducts tosave youmoneyIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestSillyFondFarewellResponsibility-Takeresponsibilityfor yourexperienceIntroduceyourself to 5people youdidn’t' knowEmpathy- Showempathy/under-standingfor yoursituationMade anfollowEmployeeSmileShow thatthey areputting yourneeds firstNeeds - Makeit easy tocomplete yourbanking needsMade aCustomerSmileOffer bankingoptions thatare in yourbest interestExperience-Takeresponsibilityfor yourexperienceOpenedthe doorfor 5customersKnew AcustomerNamewithoutlooking it upProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandDemonstrateflexibility inmeetingyour needsWork with youto provide theright solutionfor your needsCreatedOne MoreFanProvidepersonalizedadviceMade aCustomerLaughHelp aCustomermake adeposit in theATM

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk to a customer about online banking
  2. Products- Customize Products to save you money
  3. Increase- Show you the benefits of giving more business to TD Bank
  4. Offer banking options that are in your best interest
  5. Silly Fond Farewell
  6. Responsibility- Take responsibility for your experience
  7. Introduce yourself to 5 people you didn’t' know
  8. Empathy- Show empathy/ under-standing for your situation
  9. Made an follow Employee Smile
  10. Show that they are putting your needs first
  11. Needs - Make it easy to complete your banking needs
  12. Made a Customer Smile
  13. Offer banking options that are in your best interest
  14. Experience- Take responsibility for your experience
  15. Opened the door for 5 customers
  16. Knew A customer Name without looking it up
  17. Provide personalized advice
  18. Explain banking & banking products in a way you can easily understand
  19. Demonstrate flexibility in meeting your needs
  20. Work with you to provide the right solution for your needs
  21. Created One More Fan
  22. Provide personalized advice
  23. Made a Customer Laugh
  24. Help a Customer make a deposit in the ATM