Knew AcustomerNamewithoutlooking it upShow thatthey areputting yourneeds firstOffer bankingoptions thatare in yourbest interestProvidepersonalizedadviceTalk to acustomerabout onlinebankingExperience-Takeresponsibilityfor yourexperienceProducts-CustomizeProducts tosave youmoneyCreatedOne MoreFanHelp aCustomermake adeposit in theATMDemonstrateflexibility inmeetingyour needsProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandMade aCustomerLaughIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestSillyFondFarewellResponsibility-Takeresponsibilityfor yourexperienceMade anfollowEmployeeSmileNeeds - Makeit easy tocomplete yourbanking needsWork with youto provide theright solutionfor your needsIntroduceyourself to 5people youdidn’t' knowOpenedthe doorfor 5customersEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerSmileKnew AcustomerNamewithoutlooking it upShow thatthey areputting yourneeds firstOffer bankingoptions thatare in yourbest interestProvidepersonalizedadviceTalk to acustomerabout onlinebankingExperience-Takeresponsibilityfor yourexperienceProducts-CustomizeProducts tosave youmoneyCreatedOne MoreFanHelp aCustomermake adeposit in theATMDemonstrateflexibility inmeetingyour needsProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandMade aCustomerLaughIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestSillyFondFarewellResponsibility-Takeresponsibilityfor yourexperienceMade anfollowEmployeeSmileNeeds - Makeit easy tocomplete yourbanking needsWork with youto provide theright solutionfor your needsIntroduceyourself to 5people youdidn’t' knowOpenedthe doorfor 5customersEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerSmile

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knew A customer Name without looking it up
  2. Show that they are putting your needs first
  3. Offer banking options that are in your best interest
  4. Provide personalized advice
  5. Talk to a customer about online banking
  6. Experience- Take responsibility for your experience
  7. Products- Customize Products to save you money
  8. Created One More Fan
  9. Help a Customer make a deposit in the ATM
  10. Demonstrate flexibility in meeting your needs
  11. Provide personalized advice
  12. Explain banking & banking products in a way you can easily understand
  13. Made a Customer Laugh
  14. Increase- Show you the benefits of giving more business to TD Bank
  15. Offer banking options that are in your best interest
  16. Silly Fond Farewell
  17. Responsibility- Take responsibility for your experience
  18. Made an follow Employee Smile
  19. Needs - Make it easy to complete your banking needs
  20. Work with you to provide the right solution for your needs
  21. Introduce yourself to 5 people you didn’t' know
  22. Opened the door for 5 customers
  23. Empathy- Show empathy/ under-standing for your situation
  24. Made a Customer Smile