Openedthe doorfor 5customersProducts-CustomizeProducts tosave youmoneyKnew AcustomerNamewithoutlooking it upCreatedOne MoreFanResponsibility-Takeresponsibilityfor yourexperienceIntroduceyourself to 5people youdidn’t' knowShow thatthey areputting yourneeds firstExplain banking& bankingproducts in away you caneasilyunderstandSillyFondFarewellExperience-Takeresponsibilityfor yourexperienceProvidepersonalizedadviceMade aCustomerSmileProvidepersonalizedadviceTalk to acustomerabout onlinebankingOffer bankingoptions thatare in yourbest interestOffer bankingoptions thatare in yourbest interestHelp aCustomermake adeposit in theATMMade anfollowEmployeeSmileIncrease- Showyou the benefitsof giving morebusiness to TDBankWork with youto provide theright solutionfor your needsNeeds - Makeit easy tocomplete yourbanking needsEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerLaughDemonstrateflexibility inmeetingyour needsOpenedthe doorfor 5customersProducts-CustomizeProducts tosave youmoneyKnew AcustomerNamewithoutlooking it upCreatedOne MoreFanResponsibility-Takeresponsibilityfor yourexperienceIntroduceyourself to 5people youdidn’t' knowShow thatthey areputting yourneeds firstExplain banking& bankingproducts in away you caneasilyunderstandSillyFondFarewellExperience-Takeresponsibilityfor yourexperienceProvidepersonalizedadviceMade aCustomerSmileProvidepersonalizedadviceTalk to acustomerabout onlinebankingOffer bankingoptions thatare in yourbest interestOffer bankingoptions thatare in yourbest interestHelp aCustomermake adeposit in theATMMade anfollowEmployeeSmileIncrease- Showyou the benefitsof giving morebusiness to TDBankWork with youto provide theright solutionfor your needsNeeds - Makeit easy tocomplete yourbanking needsEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerLaughDemonstrateflexibility inmeetingyour needs

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened the door for 5 customers
  2. Products- Customize Products to save you money
  3. Knew A customer Name without looking it up
  4. Created One More Fan
  5. Responsibility- Take responsibility for your experience
  6. Introduce yourself to 5 people you didn’t' know
  7. Show that they are putting your needs first
  8. Explain banking & banking products in a way you can easily understand
  9. Silly Fond Farewell
  10. Experience- Take responsibility for your experience
  11. Provide personalized advice
  12. Made a Customer Smile
  13. Provide personalized advice
  14. Talk to a customer about online banking
  15. Offer banking options that are in your best interest
  16. Offer banking options that are in your best interest
  17. Help a Customer make a deposit in the ATM
  18. Made an follow Employee Smile
  19. Increase- Show you the benefits of giving more business to TD Bank
  20. Work with you to provide the right solution for your needs
  21. Needs - Make it easy to complete your banking needs
  22. Empathy- Show empathy/ under-standing for your situation
  23. Made a Customer Laugh
  24. Demonstrate flexibility in meeting your needs