Show thatthey areputting yourneeds firstDemonstrateflexibility inmeetingyour needsKnew AcustomerNamewithoutlooking it upExperience-Takeresponsibilityfor yourexperienceMade anfollowEmployeeSmileTalk to acustomerabout onlinebankingProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestIncrease- Showyou the benefitsof giving morebusiness to TDBankProducts-CustomizeProducts tosave youmoneyOpenedthe doorfor 5customersExplain banking& bankingproducts in away you caneasilyunderstandIntroduceyourself to 5people youdidn’t' knowResponsibility-Takeresponsibilityfor yourexperienceNeeds - Makeit easy tocomplete yourbanking needsOffer bankingoptions thatare in yourbest interestCreatedOne MoreFanMade aCustomerLaughSillyFondFarewellWork with youto provide theright solutionfor your needsProvidepersonalizedadviceHelp aCustomermake adeposit in theATMEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerSmileShow thatthey areputting yourneeds firstDemonstrateflexibility inmeetingyour needsKnew AcustomerNamewithoutlooking it upExperience-Takeresponsibilityfor yourexperienceMade anfollowEmployeeSmileTalk to acustomerabout onlinebankingProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestIncrease- Showyou the benefitsof giving morebusiness to TDBankProducts-CustomizeProducts tosave youmoneyOpenedthe doorfor 5customersExplain banking& bankingproducts in away you caneasilyunderstandIntroduceyourself to 5people youdidn’t' knowResponsibility-Takeresponsibilityfor yourexperienceNeeds - Makeit easy tocomplete yourbanking needsOffer bankingoptions thatare in yourbest interestCreatedOne MoreFanMade aCustomerLaughSillyFondFarewellWork with youto provide theright solutionfor your needsProvidepersonalizedadviceHelp aCustomermake adeposit in theATMEmpathy- Showempathy/under-standingfor yoursituationMade aCustomerSmile

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show that they are putting your needs first
  2. Demonstrate flexibility in meeting your needs
  3. Knew A customer Name without looking it up
  4. Experience- Take responsibility for your experience
  5. Made an follow Employee Smile
  6. Talk to a customer about online banking
  7. Provide personalized advice
  8. Offer banking options that are in your best interest
  9. Increase- Show you the benefits of giving more business to TD Bank
  10. Products- Customize Products to save you money
  11. Opened the door for 5 customers
  12. Explain banking & banking products in a way you can easily understand
  13. Introduce yourself to 5 people you didn’t' know
  14. Responsibility- Take responsibility for your experience
  15. Needs - Make it easy to complete your banking needs
  16. Offer banking options that are in your best interest
  17. Created One More Fan
  18. Made a Customer Laugh
  19. Silly Fond Farewell
  20. Work with you to provide the right solution for your needs
  21. Provide personalized advice
  22. Help a Customer make a deposit in the ATM
  23. Empathy- Show empathy/ under-standing for your situation
  24. Made a Customer Smile