Talk to acustomerabout onlinebankingMade anfollowEmployeeSmileWork with youto provide theright solutionfor your needsKnew AcustomerNamewithoutlooking it upDemonstrateflexibility inmeetingyour needsIntroduceyourself to 5people youdidn’t' knowEmpathy- Showempathy/under-standingfor yoursituationShow thatthey areputting yourneeds firstMade aCustomerLaughProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestMade aCustomerSmileProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandExperience-Takeresponsibilityfor yourexperienceProducts-CustomizeProducts tosave youmoneySillyFondFarewellCreatedOne MoreFanResponsibility-Takeresponsibilityfor yourexperienceIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestHelp aCustomermake adeposit in theATMOpenedthe doorfor 5customersNeeds - Makeit easy tocomplete yourbanking needsTalk to acustomerabout onlinebankingMade anfollowEmployeeSmileWork with youto provide theright solutionfor your needsKnew AcustomerNamewithoutlooking it upDemonstrateflexibility inmeetingyour needsIntroduceyourself to 5people youdidn’t' knowEmpathy- Showempathy/under-standingfor yoursituationShow thatthey areputting yourneeds firstMade aCustomerLaughProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestMade aCustomerSmileProvidepersonalizedadviceExplain banking& bankingproducts in away you caneasilyunderstandExperience-Takeresponsibilityfor yourexperienceProducts-CustomizeProducts tosave youmoneySillyFondFarewellCreatedOne MoreFanResponsibility-Takeresponsibilityfor yourexperienceIncrease- Showyou the benefitsof giving morebusiness to TDBankOffer bankingoptions thatare in yourbest interestHelp aCustomermake adeposit in theATMOpenedthe doorfor 5customersNeeds - Makeit easy tocomplete yourbanking needs

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk to a customer about online banking
  2. Made an follow Employee Smile
  3. Work with you to provide the right solution for your needs
  4. Knew A customer Name without looking it up
  5. Demonstrate flexibility in meeting your needs
  6. Introduce yourself to 5 people you didn’t' know
  7. Empathy- Show empathy/ under-standing for your situation
  8. Show that they are putting your needs first
  9. Made a Customer Laugh
  10. Provide personalized advice
  11. Offer banking options that are in your best interest
  12. Made a Customer Smile
  13. Provide personalized advice
  14. Explain banking & banking products in a way you can easily understand
  15. Experience- Take responsibility for your experience
  16. Products- Customize Products to save you money
  17. Silly Fond Farewell
  18. Created One More Fan
  19. Responsibility- Take responsibility for your experience
  20. Increase- Show you the benefits of giving more business to TD Bank
  21. Offer banking options that are in your best interest
  22. Help a Customer make a deposit in the ATM
  23. Opened the door for 5 customers
  24. Needs - Make it easy to complete your banking needs