Made aCustomerLaughIntroduceyourself to 5people youdidn’t' knowMade anfollowEmployeeSmileMade aCustomerSmileProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestSillyFondFarewellShow thatthey areputting yourneeds firstDemonstrateflexibility inmeetingyour needsTalk to acustomerabout onlinebankingResponsibility-Takeresponsibilityfor yourexperienceOffer bankingoptions thatare in yourbest interestWork with youto provide theright solutionfor your needsKnew AcustomerNamewithoutlooking it upIncrease- Showyou the benefitsof giving morebusiness to TDBankExplain banking& bankingproducts in away you caneasilyunderstandProvidepersonalizedadviceHelp aCustomermake adeposit in theATMEmpathy- Showempathy/under-standingfor yoursituationCreatedOne MoreFanProducts-CustomizeProducts tosave youmoneyOpenedthe doorfor 5customersNeeds - Makeit easy tocomplete yourbanking needsExperience-Takeresponsibilityfor yourexperienceMade aCustomerLaughIntroduceyourself to 5people youdidn’t' knowMade anfollowEmployeeSmileMade aCustomerSmileProvidepersonalizedadviceOffer bankingoptions thatare in yourbest interestSillyFondFarewellShow thatthey areputting yourneeds firstDemonstrateflexibility inmeetingyour needsTalk to acustomerabout onlinebankingResponsibility-Takeresponsibilityfor yourexperienceOffer bankingoptions thatare in yourbest interestWork with youto provide theright solutionfor your needsKnew AcustomerNamewithoutlooking it upIncrease- Showyou the benefitsof giving morebusiness to TDBankExplain banking& bankingproducts in away you caneasilyunderstandProvidepersonalizedadviceHelp aCustomermake adeposit in theATMEmpathy- Showempathy/under-standingfor yoursituationCreatedOne MoreFanProducts-CustomizeProducts tosave youmoneyOpenedthe doorfor 5customersNeeds - Makeit easy tocomplete yourbanking needsExperience-Takeresponsibilityfor yourexperience

LEI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a Customer Laugh
  2. Introduce yourself to 5 people you didn’t' know
  3. Made an follow Employee Smile
  4. Made a Customer Smile
  5. Provide personalized advice
  6. Offer banking options that are in your best interest
  7. Silly Fond Farewell
  8. Show that they are putting your needs first
  9. Demonstrate flexibility in meeting your needs
  10. Talk to a customer about online banking
  11. Responsibility- Take responsibility for your experience
  12. Offer banking options that are in your best interest
  13. Work with you to provide the right solution for your needs
  14. Knew A customer Name without looking it up
  15. Increase- Show you the benefits of giving more business to TD Bank
  16. Explain banking & banking products in a way you can easily understand
  17. Provide personalized advice
  18. Help a Customer make a deposit in the ATM
  19. Empathy- Show empathy/ under-standing for your situation
  20. Created One More Fan
  21. Products- Customize Products to save you money
  22. Opened the door for 5 customers
  23. Needs - Make it easy to complete your banking needs
  24. Experience- Take responsibility for your experience