(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Collect $50+ from client
I-Find client had Medicaid that wasn't listed before
G-Work 3 Service requests
O-Jen says "I don't understand this"
G-Handle an email from front desk regarding a client
B-Someone says "your mom"
O-Share a joke with the team
I-Lengthy phone call w/ Client
I-Set up a payment plan with a client
O-That's what he/she said
I-Michael says "keep that tucked in your back pocket"
O-Website down with a payer
B-Patient Uses TEAMCare website to report insurance
B-Attempt to setup payment plan and is paid in full while on call
N-Service Request Needs IMDCR
N-Send an SMS text to a client to correct an account issue
B-File investigation and/or appeal with insurance
I-Burp Belch Sneeze etc.
N-Alyssa says the word "Trippin"
B-Front Desk/Client calls about Insurance and/or balance
