ReservationSurveyRecapHearyouSMILECallOwnershipPoliciesandProceduresFriendlyOpeningProductivePatienceUnderstandingRapportAbsolutely!InterestedClosingFamilyInteractionDe-EscalateCustomerServiceAccuratenotesPersonalityPlusCalmingKnowledgeAdditionalAssistanceProfessionalSolutionPhoneEtiquetteAssistanceTimeManagementStayVacationedHoldtimesAttentiveThank youfor callingDiamondResorts Int.EmpathyFollowthroughI'd behappy toassist youGuidanceCourteousReservationSurveyRecapHearyouSMILECallOwnershipPoliciesandProceduresFriendlyOpeningProductivePatienceUnderstandingRapportAbsolutely!InterestedClosingFamilyInteractionDe-EscalateCustomerServiceAccuratenotesPersonalityPlusCalmingKnowledgeAdditionalAssistanceProfessionalSolutionPhoneEtiquetteAssistanceTimeManagementStayVacationedHoldtimesAttentiveThank youfor callingDiamondResorts Int.EmpathyFollowthroughI'd behappy toassist youGuidanceCourteous

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reservation
  2. Survey
  3. Recap
  4. Hear you SMILE
  5. Call Ownership
  6. Policies and Procedures
  7. Friendly
  8. Opening
  9. Productive
  10. Patience
  11. Understanding
  12. Rapport
  13. Absolutely!
  14. Interested
  15. Closing
  16. Family
  17. Interaction
  18. De-Escalate
  19. Customer Service
  20. Accurate notes
  21. Personality Plus
  22. Calming
  23. Knowledge
  24. Additional Assistance
  25. Professional
  26. Solution
  27. Phone Etiquette
  28. Assistance
  29. Time Management
  30. Stay Vacationed
  31. Hold times
  32. Attentive
  33. Thank you for calling Diamond Resorts Int.
  34. Empathy
  35. Follow through
  36. I'd be happy to assist you
  37. Guidance
  38. Courteous