ClosingEmpathyCourteousPoliciesandProceduresI'd behappy toassist youProductivePatienceAdditionalAssistancePhoneEtiquetteInterestedReservationAbsolutely!FollowthroughCalmingAttentiveStayVacationedAssistanceCustomerServiceInteractionHoldtimesOpeningHearyouSMILEProfessionalPersonalityPlusRecapAccuratenotesGuidanceTimeManagementFamilyThank youfor callingDiamondResorts Int.CallOwnershipKnowledgeSurveyRapportUnderstandingFriendlySolutionDe-EscalateClosingEmpathyCourteousPoliciesandProceduresI'd behappy toassist youProductivePatienceAdditionalAssistancePhoneEtiquetteInterestedReservationAbsolutely!FollowthroughCalmingAttentiveStayVacationedAssistanceCustomerServiceInteractionHoldtimesOpeningHearyouSMILEProfessionalPersonalityPlusRecapAccuratenotesGuidanceTimeManagementFamilyThank youfor callingDiamondResorts Int.CallOwnershipKnowledgeSurveyRapportUnderstandingFriendlySolutionDe-Escalate

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closing
  2. Empathy
  3. Courteous
  4. Policies and Procedures
  5. I'd be happy to assist you
  6. Productive
  7. Patience
  8. Additional Assistance
  9. Phone Etiquette
  10. Interested
  11. Reservation
  12. Absolutely!
  13. Follow through
  14. Calming
  15. Attentive
  16. Stay Vacationed
  17. Assistance
  18. Customer Service
  19. Interaction
  20. Hold times
  21. Opening
  22. Hear you SMILE
  23. Professional
  24. Personality Plus
  25. Recap
  26. Accurate notes
  27. Guidance
  28. Time Management
  29. Family
  30. Thank you for calling Diamond Resorts Int.
  31. Call Ownership
  32. Knowledge
  33. Survey
  34. Rapport
  35. Understanding
  36. Friendly
  37. Solution
  38. De-Escalate