InteractionInterestedI'd behappy toassist youCustomerServiceAttentiveProductiveRecapStayVacationedUnderstandingDe-EscalateSurveyAbsolutely!PatienceKnowledgeAssistanceCalmingEmpathyAccuratenotesCallOwnershipPoliciesandProceduresFollowthroughAdditionalAssistanceClosingThank youfor callingDiamondResorts Int.PhoneEtiquetteCourteousTimeManagementPersonalityPlusHoldtimesFriendlyProfessionalRapportHearyouSMILESolutionReservationFamilyGuidanceOpeningInteractionInterestedI'd behappy toassist youCustomerServiceAttentiveProductiveRecapStayVacationedUnderstandingDe-EscalateSurveyAbsolutely!PatienceKnowledgeAssistanceCalmingEmpathyAccuratenotesCallOwnershipPoliciesandProceduresFollowthroughAdditionalAssistanceClosingThank youfor callingDiamondResorts Int.PhoneEtiquetteCourteousTimeManagementPersonalityPlusHoldtimesFriendlyProfessionalRapportHearyouSMILESolutionReservationFamilyGuidanceOpening

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interaction
  2. Interested
  3. I'd be happy to assist you
  4. Customer Service
  5. Attentive
  6. Productive
  7. Recap
  8. Stay Vacationed
  9. Understanding
  10. De-Escalate
  11. Survey
  12. Absolutely!
  13. Patience
  14. Knowledge
  15. Assistance
  16. Calming
  17. Empathy
  18. Accurate notes
  19. Call Ownership
  20. Policies and Procedures
  21. Follow through
  22. Additional Assistance
  23. Closing
  24. Thank you for calling Diamond Resorts Int.
  25. Phone Etiquette
  26. Courteous
  27. Time Management
  28. Personality Plus
  29. Hold times
  30. Friendly
  31. Professional
  32. Rapport
  33. Hear you SMILE
  34. Solution
  35. Reservation
  36. Family
  37. Guidance
  38. Opening