De-EscalateFamilyHoldtimesAccuratenotesRapportEmpathyCallOwnershipTimeManagementProductiveCustomerServiceAdditionalAssistanceInterestedPersonalityPlusReservationSurveyGuidanceAttentiveI'd behappy toassist youUnderstandingSolutionPatienceFriendlyCalmingThank youfor callingDiamondResorts Int.Absolutely!FollowthroughRecapPhoneEtiquettePoliciesandProceduresClosingInteractionHearyouSMILECourteousStayVacationedAssistanceKnowledgeOpeningProfessionalDe-EscalateFamilyHoldtimesAccuratenotesRapportEmpathyCallOwnershipTimeManagementProductiveCustomerServiceAdditionalAssistanceInterestedPersonalityPlusReservationSurveyGuidanceAttentiveI'd behappy toassist youUnderstandingSolutionPatienceFriendlyCalmingThank youfor callingDiamondResorts Int.Absolutely!FollowthroughRecapPhoneEtiquettePoliciesandProceduresClosingInteractionHearyouSMILECourteousStayVacationedAssistanceKnowledgeOpeningProfessional

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. De-Escalate
  2. Family
  3. Hold times
  4. Accurate notes
  5. Rapport
  6. Empathy
  7. Call Ownership
  8. Time Management
  9. Productive
  10. Customer Service
  11. Additional Assistance
  12. Interested
  13. Personality Plus
  14. Reservation
  15. Survey
  16. Guidance
  17. Attentive
  18. I'd be happy to assist you
  19. Understanding
  20. Solution
  21. Patience
  22. Friendly
  23. Calming
  24. Thank you for calling Diamond Resorts Int.
  25. Absolutely!
  26. Follow through
  27. Recap
  28. Phone Etiquette
  29. Policies and Procedures
  30. Closing
  31. Interaction
  32. Hear you SMILE
  33. Courteous
  34. Stay Vacationed
  35. Assistance
  36. Knowledge
  37. Opening
  38. Professional