FamilyOpeningProfessionalTimeManagementPhoneEtiquetteRecapCourteousCalmingReservationSurveyPoliciesandProceduresRapportThank youfor callingDiamondResorts Int.AdditionalAssistanceCallOwnershipStayVacationedSolutionHearyouSMILEAbsolutely!EmpathyGuidanceKnowledgeAttentiveDe-EscalateInterestedUnderstandingI'd behappy toassist youClosingAccuratenotesProductiveAssistanceHoldtimesPersonalityPlusFollowthroughInteractionFriendlyPatienceCustomerServiceFamilyOpeningProfessionalTimeManagementPhoneEtiquetteRecapCourteousCalmingReservationSurveyPoliciesandProceduresRapportThank youfor callingDiamondResorts Int.AdditionalAssistanceCallOwnershipStayVacationedSolutionHearyouSMILEAbsolutely!EmpathyGuidanceKnowledgeAttentiveDe-EscalateInterestedUnderstandingI'd behappy toassist youClosingAccuratenotesProductiveAssistanceHoldtimesPersonalityPlusFollowthroughInteractionFriendlyPatienceCustomerService

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family
  2. Opening
  3. Professional
  4. Time Management
  5. Phone Etiquette
  6. Recap
  7. Courteous
  8. Calming
  9. Reservation
  10. Survey
  11. Policies and Procedures
  12. Rapport
  13. Thank you for calling Diamond Resorts Int.
  14. Additional Assistance
  15. Call Ownership
  16. Stay Vacationed
  17. Solution
  18. Hear you SMILE
  19. Absolutely!
  20. Empathy
  21. Guidance
  22. Knowledge
  23. Attentive
  24. De-Escalate
  25. Interested
  26. Understanding
  27. I'd be happy to assist you
  28. Closing
  29. Accurate notes
  30. Productive
  31. Assistance
  32. Hold times
  33. Personality Plus
  34. Follow through
  35. Interaction
  36. Friendly
  37. Patience
  38. Customer Service