HoldtimesProfessionalSurveyDe-EscalateProductiveFriendlyRecapFollowthroughCourteousCustomerServiceInterestedCalmingThank youfor callingDiamondResorts Int.StayVacationedAdditionalAssistanceGuidanceKnowledgeAbsolutely!UnderstandingAccuratenotesClosingFamilyCallOwnershipEmpathyPersonalityPlusPoliciesandProceduresSolutionReservationInteractionAttentiveTimeManagementAssistancePatienceOpeningHearyouSMILEPhoneEtiquetteI'd behappy toassist youRapportHoldtimesProfessionalSurveyDe-EscalateProductiveFriendlyRecapFollowthroughCourteousCustomerServiceInterestedCalmingThank youfor callingDiamondResorts Int.StayVacationedAdditionalAssistanceGuidanceKnowledgeAbsolutely!UnderstandingAccuratenotesClosingFamilyCallOwnershipEmpathyPersonalityPlusPoliciesandProceduresSolutionReservationInteractionAttentiveTimeManagementAssistancePatienceOpeningHearyouSMILEPhoneEtiquetteI'd behappy toassist youRapport

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold times
  2. Professional
  3. Survey
  4. De-Escalate
  5. Productive
  6. Friendly
  7. Recap
  8. Follow through
  9. Courteous
  10. Customer Service
  11. Interested
  12. Calming
  13. Thank you for calling Diamond Resorts Int.
  14. Stay Vacationed
  15. Additional Assistance
  16. Guidance
  17. Knowledge
  18. Absolutely!
  19. Understanding
  20. Accurate notes
  21. Closing
  22. Family
  23. Call Ownership
  24. Empathy
  25. Personality Plus
  26. Policies and Procedures
  27. Solution
  28. Reservation
  29. Interaction
  30. Attentive
  31. Time Management
  32. Assistance
  33. Patience
  34. Opening
  35. Hear you SMILE
  36. Phone Etiquette
  37. I'd be happy to assist you
  38. Rapport