EmpathyAssistanceCalmingSurveyProfessionalClosingPhoneEtiquetteFollowthroughTimeManagementPatienceHoldtimesGuidanceSolutionInterestedDe-EscalateStayVacationedThank youfor callingDiamondResorts Int.CustomerServiceRapportAbsolutely!RecapProductiveFriendlyAdditionalAssistancePoliciesandProceduresAttentiveI'd behappy toassist youFamilyReservationKnowledgePersonalityPlusUnderstandingHearyouSMILECallOwnershipInteractionCourteousAccuratenotesOpeningEmpathyAssistanceCalmingSurveyProfessionalClosingPhoneEtiquetteFollowthroughTimeManagementPatienceHoldtimesGuidanceSolutionInterestedDe-EscalateStayVacationedThank youfor callingDiamondResorts Int.CustomerServiceRapportAbsolutely!RecapProductiveFriendlyAdditionalAssistancePoliciesandProceduresAttentiveI'd behappy toassist youFamilyReservationKnowledgePersonalityPlusUnderstandingHearyouSMILECallOwnershipInteractionCourteousAccuratenotesOpening

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Assistance
  3. Calming
  4. Survey
  5. Professional
  6. Closing
  7. Phone Etiquette
  8. Follow through
  9. Time Management
  10. Patience
  11. Hold times
  12. Guidance
  13. Solution
  14. Interested
  15. De-Escalate
  16. Stay Vacationed
  17. Thank you for calling Diamond Resorts Int.
  18. Customer Service
  19. Rapport
  20. Absolutely!
  21. Recap
  22. Productive
  23. Friendly
  24. Additional Assistance
  25. Policies and Procedures
  26. Attentive
  27. I'd be happy to assist you
  28. Family
  29. Reservation
  30. Knowledge
  31. Personality Plus
  32. Understanding
  33. Hear you SMILE
  34. Call Ownership
  35. Interaction
  36. Courteous
  37. Accurate notes
  38. Opening