WebEx New Field - No documentation JT closed - No reason why Escalation Coworker calls in sick Out of Scope issue New Screen, No documen- tation Solved > 10 cases KB resolved the issue P1 Double Escalation P3 - Call customer back ASAP Closed case > 30 days P3 incident entered as a P1 Got help from coworker CSM E-mail Enhancement request Busy day - Skipped lunch JT closed - Working as designed Completed Infor Services Training Create JT P3 Escalation! "HR's your Daddy" - Non HR case Perfect 10 Survey score WebEx New Field - No documentation JT closed - No reason why Escalation Coworker calls in sick Out of Scope issue New Screen, No documen- tation Solved > 10 cases KB resolved the issue P1 Double Escalation P3 - Call customer back ASAP Closed case > 30 days P3 incident entered as a P1 Got help from coworker CSM E-mail Enhancement request Busy day - Skipped lunch JT closed - Working as designed Completed Infor Services Training Create JT P3 Escalation! "HR's your Daddy" - Non HR case Perfect 10 Survey score
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
WebEx
New Field - No documentation
JT closed - No reason why
Escalation
Coworker calls in sick
Out of Scope issue
New Screen,
No documen-tation
Solved > 10 cases
KB resolved the issue
P1
Double Escalation
P3 - Call customer back ASAP
Closed case > 30 days
P3 incident entered as a P1
Got help from coworker
CSM E-mail
Enhancement request
Busy day - Skipped lunch
JT closed - Working as designed
Completed Infor Services
Training
Create JT
P3 Escalation!
"HR's your Daddy" - Non HR case
Perfect 10 Survey score