Create JT Completed Infor Services Training WebEx Coworker calls in sick JT closed - Working as designed Got help from coworker Perfect 10 Survey score Double Escalation New Field - No documentation Escalation JT closed - No reason why P3 incident entered as a P1 P1 KB resolved the issue New Screen, No documen- tation "HR's your Daddy" - Non HR case P3 - Call customer back ASAP P3 Escalation! Out of Scope issue Closed case > 30 days Solved > 10 cases Enhancement request CSM E-mail Busy day - Skipped lunch Create JT Completed Infor Services Training WebEx Coworker calls in sick JT closed - Working as designed Got help from coworker Perfect 10 Survey score Double Escalation New Field - No documentation Escalation JT closed - No reason why P3 incident entered as a P1 P1 KB resolved the issue New Screen, No documen- tation "HR's your Daddy" - Non HR case P3 - Call customer back ASAP P3 Escalation! Out of Scope issue Closed case > 30 days Solved > 10 cases Enhancement request CSM E-mail Busy day - Skipped lunch
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Create JT
Completed Infor Services
Training
WebEx
Coworker calls in sick
JT closed - Working as designed
Got help from coworker
Perfect 10 Survey score
Double Escalation
New Field - No documentation
Escalation
JT closed - No reason why
P3 incident entered as a P1
P1
KB resolved the issue
New Screen,
No documen-tation
"HR's your Daddy" - Non HR case
P3 - Call customer back ASAP
P3 Escalation!
Out of Scope issue
Closed case > 30 days
Solved > 10 cases
Enhancement request
CSM E-mail
Busy day - Skipped lunch