New Field - No documentation JT closed - No reason why Double Escalation P3 incident entered as a P1 Coworker calls in sick CSM E-mail KB resolved the issue Perfect 10 Survey score New Screen, No documen- tation Closed case > 30 days "HR's your Daddy" - Non HR case Got help from coworker WebEx P3 - Call customer back ASAP P1 Solved > 10 cases JT closed - Working as designed Completed Infor Services Training Create JT Busy day - Skipped lunch P3 Escalation! Escalation Out of Scope issue Enhancement request New Field - No documentation JT closed - No reason why Double Escalation P3 incident entered as a P1 Coworker calls in sick CSM E-mail KB resolved the issue Perfect 10 Survey score New Screen, No documen- tation Closed case > 30 days "HR's your Daddy" - Non HR case Got help from coworker WebEx P3 - Call customer back ASAP P1 Solved > 10 cases JT closed - Working as designed Completed Infor Services Training Create JT Busy day - Skipped lunch P3 Escalation! Escalation Out of Scope issue Enhancement request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
New Field - No documentation
JT closed - No reason why
Double Escalation
P3 incident entered as a P1
Coworker calls in sick
CSM E-mail
KB resolved the issue
Perfect 10 Survey score
New Screen,
No documen-tation
Closed case > 30 days
"HR's your Daddy" - Non HR case
Got help from coworker
WebEx
P3 - Call customer back ASAP
P1
Solved > 10 cases
JT closed - Working as designed
Completed Infor Services
Training
Create JT
Busy day - Skipped lunch
P3 Escalation!
Escalation
Out of Scope issue
Enhancement request