Got help from coworker WebEx Closed case > 30 days P3 incident entered as a P1 "HR's your Daddy" - Non HR case CSM E-mail Completed Infor Services Training P3 - Call customer back ASAP KB resolved the issue Escalation Perfect 10 Survey score P1 JT closed - No reason why Double Escalation Solved > 10 cases P3 Escalation! Coworker calls in sick Enhancement request New Field - No documentation Out of Scope issue New Screen, No documen- tation Busy day - Skipped lunch JT closed - Working as designed Create JT Got help from coworker WebEx Closed case > 30 days P3 incident entered as a P1 "HR's your Daddy" - Non HR case CSM E-mail Completed Infor Services Training P3 - Call customer back ASAP KB resolved the issue Escalation Perfect 10 Survey score P1 JT closed - No reason why Double Escalation Solved > 10 cases P3 Escalation! Coworker calls in sick Enhancement request New Field - No documentation Out of Scope issue New Screen, No documen- tation Busy day - Skipped lunch JT closed - Working as designed Create JT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Got help from coworker
WebEx
Closed case > 30 days
P3 incident entered as a P1
"HR's your Daddy" - Non HR case
CSM E-mail
Completed Infor Services
Training
P3 - Call customer back ASAP
KB resolved the issue
Escalation
Perfect 10 Survey score
P1
JT closed - No reason why
Double Escalation
Solved > 10 cases
P3 Escalation!
Coworker calls in sick
Enhancement request
New Field - No documentation
Out of Scope issue
New Screen,
No documen-tation
Busy day - Skipped lunch
JT closed - Working as designed
Create JT