Coworker calls in sick Solved > 10 cases P3 - Call customer back ASAP "HR's your Daddy" - Non HR case Closed case > 30 days Escalation Perfect 10 Survey score Got help from coworker P3 Escalation! KB resolved the issue New Field - No documentation Double Escalation JT closed - No reason why Enhancement request New Screen, No documen- tation Busy day - Skipped lunch JT closed - Working as designed WebEx P1 CSM E-mail Create JT Completed Infor Services Training Out of Scope issue P3 incident entered as a P1 Coworker calls in sick Solved > 10 cases P3 - Call customer back ASAP "HR's your Daddy" - Non HR case Closed case > 30 days Escalation Perfect 10 Survey score Got help from coworker P3 Escalation! KB resolved the issue New Field - No documentation Double Escalation JT closed - No reason why Enhancement request New Screen, No documen- tation Busy day - Skipped lunch JT closed - Working as designed WebEx P1 CSM E-mail Create JT Completed Infor Services Training Out of Scope issue P3 incident entered as a P1
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Coworker calls in sick
Solved > 10 cases
P3 - Call customer back ASAP
"HR's your Daddy" - Non HR case
Closed case > 30 days
Escalation
Perfect 10 Survey score
Got help from coworker
P3 Escalation!
KB resolved the issue
New Field - No documentation
Double Escalation
JT closed - No reason why
Enhancement request
New Screen,
No documen-tation
Busy day - Skipped lunch
JT closed - Working as designed
WebEx
P1
CSM E-mail
Create JT
Completed Infor Services
Training
Out of Scope issue
P3 incident entered as a P1