JT closed- NoreasonwhyCoworkercalls insickEnhancementrequestWebExEscalationP3Escalation!"HR's yourDaddy" -Non HRcaseCSME-mailPerfect 10SurveyscoreJT closed- WorkingasdesignedGot helpfromcoworkerNew Screen,Nodocumen-tationNew Field - NodocumentationKBresolvedthe issueSolved> 10casesClosedcase >30 daysP3 - CallcustomerbackASAPP3incidententeredas a P1Busy day- SkippedlunchCreateJTOut ofScopeissueP1CompletedInforServicesTrainingDoubleEscalationJT closed- NoreasonwhyCoworkercalls insickEnhancementrequestWebExEscalationP3Escalation!"HR's yourDaddy" -Non HRcaseCSME-mailPerfect 10SurveyscoreJT closed- WorkingasdesignedGot helpfromcoworkerNew Screen,Nodocumen-tationNew Field - NodocumentationKBresolvedthe issueSolved> 10casesClosedcase >30 daysP3 - CallcustomerbackASAPP3incidententeredas a P1Busy day- SkippedlunchCreateJTOut ofScopeissueP1CompletedInforServicesTrainingDoubleEscalation

It's a Great Day at Infor!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. JT closed - No reason why
  2. Coworker calls in sick
  3. Enhancement request
  4. WebEx
  5. Escalation
  6. P3 Escalation!
  7. "HR's your Daddy" - Non HR case
  8. CSM E-mail
  9. Perfect 10 Survey score
  10. JT closed - Working as designed
  11. Got help from coworker
  12. New Screen, No documen-tation
  13. New Field - No documentation
  14. KB resolved the issue
  15. Solved > 10 cases
  16. Closed case > 30 days
  17. P3 - Call customer back ASAP
  18. P3 incident entered as a P1
  19. Busy day - Skipped lunch
  20. Create JT
  21. Out of Scope issue
  22. P1
  23. Completed Infor Services Training
  24. Double Escalation