Closed case > 30 days KB resolved the issue Completed Infor Services Training Perfect 10 Survey score Got help from coworker P1 Double Escalation P3 incident entered as a P1 WebEx JT closed - No reason why New Field - No documentation Escalation Solved > 10 cases P3 - Call customer back ASAP New Screen, No documen- tation Busy day - Skipped lunch "HR's your Daddy" - Non HR case JT closed - Working as designed Out of Scope issue Coworker calls in sick P3 Escalation! CSM E-mail Create JT Enhancement request Closed case > 30 days KB resolved the issue Completed Infor Services Training Perfect 10 Survey score Got help from coworker P1 Double Escalation P3 incident entered as a P1 WebEx JT closed - No reason why New Field - No documentation Escalation Solved > 10 cases P3 - Call customer back ASAP New Screen, No documen- tation Busy day - Skipped lunch "HR's your Daddy" - Non HR case JT closed - Working as designed Out of Scope issue Coworker calls in sick P3 Escalation! CSM E-mail Create JT Enhancement request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Closed case > 30 days
KB resolved the issue
Completed Infor Services
Training
Perfect 10 Survey score
Got help from coworker
P1
Double Escalation
P3 incident entered as a P1
WebEx
JT closed - No reason why
New Field - No documentation
Escalation
Solved > 10 cases
P3 - Call customer back ASAP
New Screen,
No documen-tation
Busy day - Skipped lunch
"HR's your Daddy" - Non HR case
JT closed - Working as designed
Out of Scope issue
Coworker calls in sick
P3 Escalation!
CSM E-mail
Create JT
Enhancement request