DoubleEscalationGot helpfromcoworkerClosedcase >30 daysNew Field - NodocumentationOut ofScopeissueBusy day- SkippedlunchCSME-mailP1P3 - CallcustomerbackASAPCoworkercalls insickJT closed- WorkingasdesignedSolved> 10cases"HR's yourDaddy" -Non HRcaseWebExPerfect 10SurveyscoreEscalationKBresolvedthe issueP3Escalation!CompletedInforServicesTrainingEnhancementrequestJT closed- NoreasonwhyCreateJTNew Screen,Nodocumen-tationP3incidententeredas a P1DoubleEscalationGot helpfromcoworkerClosedcase >30 daysNew Field - NodocumentationOut ofScopeissueBusy day- SkippedlunchCSME-mailP1P3 - CallcustomerbackASAPCoworkercalls insickJT closed- WorkingasdesignedSolved> 10cases"HR's yourDaddy" -Non HRcaseWebExPerfect 10SurveyscoreEscalationKBresolvedthe issueP3Escalation!CompletedInforServicesTrainingEnhancementrequestJT closed- NoreasonwhyCreateJTNew Screen,Nodocumen-tationP3incidententeredas a P1

It's a Great Day at Infor!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Double Escalation
  2. Got help from coworker
  3. Closed case > 30 days
  4. New Field - No documentation
  5. Out of Scope issue
  6. Busy day - Skipped lunch
  7. CSM E-mail
  8. P1
  9. P3 - Call customer back ASAP
  10. Coworker calls in sick
  11. JT closed - Working as designed
  12. Solved > 10 cases
  13. "HR's your Daddy" - Non HR case
  14. WebEx
  15. Perfect 10 Survey score
  16. Escalation
  17. KB resolved the issue
  18. P3 Escalation!
  19. Completed Infor Services Training
  20. Enhancement request
  21. JT closed - No reason why
  22. Create JT
  23. New Screen, No documen-tation
  24. P3 incident entered as a P1